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  • Senior Manager, Underwater Systems
    Senior Manager, Underwater Systems
    4 days ago
    Full-time
    Barcelona

    Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group's Global Marine Operations Team has an exciting career opportunity for a full-time Senior Manager, Underwater Systems reporting to the AVP, Marine Technical Services. This is a land-based position that will work onsite in Weybridge, England. Position Summary: In this position, you would be responsible for the mechanical underwater systems. We are seeking a dedicated technical specialist with specialized expertise in underwater mechanical systems including podded propulsion drives, thrusters and fin stabilizers to support our fleet's technical operations. This shore-based role focuses on overseeing the performance, maintenance, and optimization of underwater mechanical systems across the Royal Caribbean Group fleet, that includes Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. You would ensure reliable, efficient, and compliant operation of all underwater mechanical systems contributing to reduced fuel consumption, enhanced maneuverability, and minimal environmental impact. You would need to collaborate with vessel crews, shipyards, vendors, and classification societies, with occasional vessel visits and travel. Essential Duties and Responsibilities: Technical Leadership and Support: • Acts as the technical specialist within Underwater Mechanical Systems and is responsible for providing technical support and guidance to Marine Technical Operations and onboard technical teams., • Monitors and analyzes the performance of podded propulsion systems fleet-wide using remote diagnostics, condition monitoring tools in close collaboration with Vendors and Marine Asset Management., • Plans, coordinates, and supervises maintenance, repairs, and overhauls of podded propulsion units during dry docks and scheduled stops., • Troubleshoots propulsion issues remotely and on-site, minimizing vessel downtime and ensuring operational reliability., • Manages large-scale underwater system repairs and projects., • Plans, oversees and leads underwater systems capital- and dry-dock projects/maintenance., • Responsible for obsolescence management and compliance strategies., • Follows up on technical issues, manages corrective actions, and shares lessons learned. Operational Management: • Offers first and second-level support for underwater mechanical systems to ensure safe, compliant, and efficient vessel operations., • Maintains effective communication with the Marine Technology team, Marine Technical Operations, and senior Marine Management onboard., • Works closely with Ship Managers, keeping them informed about electrical issues and overseeing electrical projects., • Coordinates major underwater systems projects with Ship Managers and senior Marine Management., • Supervises and supports repairs and maintenance of vessel underwater systems., • Provides technical guidance and training to shipboard engineering teams on podded propulsion operation and best practices. Compliance and Safety: • Collaborates with classification societies and regulatory agencies., • Ensures compliance with international maritime regulations (IMO, SOLAS, MARPOL), classification society rules (e.g., DNV, Lloyd's), and company safety/environmental standards., • Conducts ship visits and inspections to confirm compliance with regulations and company policy., • Ensures all underwater system-related failures, incidents, and damages are investigated, with root cause analyses and corrective actions implemented. Conducts risk assessments and implement preventive measures for propulsion-related failures., • Shares lessons learned to prevent recurrence across the fleet., • Follows up on all underwater systems related conditions of class, non-conformities, and findings, ensuring corrections and preventive measures. Project and Vendor Management: • Identifies obsolete systems and manages upgrades., • Liaises with ABB service teams, OEMs, and shipyards for warranty claims, upgrades, and system optimizations., • Coordinates, oversees, and supports underwater system aspects of dry-dock, Revitalization, and special projects., • Keeps up with vendor technical and safety bulletins, coordinating and overseeing corrective actions., • Prepares detailed technical reports, performance analyses, and recommendations for fleet improvements, including hybrid integrations or efficiency enhancements., • Supports the Newbuilding Department with specifications, sea trials, and guarantee processes for new vessels. Team Leadership and Development: • Supervises Underwater Mechanical Systems team morale, motivation, and performance., • Supervises and supports GMO-MT Underwater Mechanical Systems riding team members., • Mentors junior colleagues, conduct training, and liaise with onboard teams and external stakeholders., • Assists the Director Electrical Systems in the succession planning, training, evaluation and development for key Marine Technology personnel shipboard and shoreside., • Responsible for training and acting as mentor for new Underwater Mechanical Systems colleagues by sharing relevant information and making sure that we apply consistent ways of working., • Acts as deputy to the Director Underwater Mechanical Systems, as needed. Financial Responsibilities: • Develops and provides guidance on maintenance budgets, spare parts inventory, and long-term service agreements for podded propulsion components and other underwater system components in close collaboration with Technical Operations., • Manages underwater system CAR projects, including those valued at several million dollars., • Accountable for budgets on assigned CAPEX projects. Qualifications, Knowledge and Skills: • Bachelor's degree in Marine Engineering, Electrical Engineering, Mechanical Engineering, or equivalent maritime qualifications (e.g., Chief Engineer Certificate of Competency)., • Minimum 10 years of experience in marine propulsion systems, with proven expertise in Azipod or similar podded/azimuth thrusters (prior sailing experience as Engineer Officer highly advantageous)., • In-depth knowledge of electric propulsion and other underwater mechanical systems., • Familiarity with ABB Azipod systems (e.g., XO, VI, CZ series) and tools like remote diagnostics and condition monitoring., • Experience in fleet technical management, dry-dock planning, and budget control within a shipping company or ship management firm., • Strong understanding of high-power systems (10-22 MW) and vessel types using Azipod (cruise, ferry, offshore)., • Excellent analytical, problem-solving, and communication skills for cross-functional collaboration., • Excellent interpersonal and communication skills for a multicultural environment., • Ability to manage multiple projects and priorities efficiently., • Financial acumen, including cost efficiency management. Preferred Skills: • ABB Marine Academy certification in Azipod systems., • Experience with ice-class or high-maneuverability vessels., • Knowledge of sustainable propulsion trends, such as battery-hybrid compatibility., • Proficiency in fleet management software and data analytics tools. Physical Requirements: • Must be able to sit, stand, write, review / type reports, compile data, operate a computer, communicate, and assess information., • May require movement around office complexes, travel, and occasional lifting (10-15 pounds)., • Work environment includes both office and non-office settings., • When visiting vessels, work may require walking up and down ramps, stairs, ladders, bending, kneeling, stooping, stretching, reaching with arms, working in confined spaces as well as working in noisy environments, wet environments, and outdoors to include various weather conditions. Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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  • Director of Travel Industry Sales
    Director of Travel Industry Sales
    5 days ago
    Full-time
    Barcelona

    JOB SUMMARY Directs the property’s Travel Industry Sales function verifying that client expectations and production goals are met. Selectively sells Travel Industry business in the interest of maximizing guest rooms and food and beverage revenue. Develops and implements sales and marketing programs and strategies for the Travel Industry Sales market. CANDIDATE PROFILE Education and Experience • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Supporting Developing and Executing Sales Strategies • Directs the property’s Travel Industry Sales function verifying that client expectations and production goals are met., • Works with sales leader to promote understanding of sales strategy and effective implementation of this strategy for the segment., • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the Director of Sales (DOS)., • Assists with the development and implementation of promotions, both internal and external., • Actively participate where necessary on all special projects/events such as Site Inspections, Familiarization (FAM) trips., • Plans and participates in Sales trips and industry related meetings., • Participates in departmental sales meetings, relevant operational meetings and pre-cons. Maximizing Revenue • Provides positive and aggressive leadership to promote maximum revenue potential (e.g., sets example with personal booking goals)., • Recommends booking goals for sales team members., • Directs the solicitation and business negotiation efforts to maximize room revenue and achieve sales goals., • Promotes the property’s inclusion into national and international accounts through tour wholesale operations, travel agent consortiums and airline operations. Managing Sales Activities • Monitors all day to day activities of direct reports., • Approves space release for catering to maximize revenue (e.g., Director of Sales (DOS), Group) in the absence of a Business Evaluation Manager., • Participates in sales calls with members of sales team to acquire new business and/or close on business., • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)., • Manages the orchestration of the International Travel program as it relates to business development and property package creation., • Partners with the marketing department to plan and direct a comprehensive marketing program to promote the property as a viable destination for travel industry market segments., • Selectively sells Travel Industry business in the interest of maximizing guest rooms and food and beverage revenue., • Develops and implements sales and marketing programs and strategies for the Travel Industry Sales market. Analyzing and Reporting on Sales and Financial Data • Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals., • Assists Revenue Management with completing financial projections., • Reviews sales and catering guest satisfaction results to identify areas of improvement., • Develops and executes the annual Sales plan for the assigned market for all direct reports. Providing Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations., • Interacts with guests to obtain feedback on product quality and service levels., • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction., • Empowers employees to provide excellent customer service., • Observes service behaviors of employees and provides feedback to individuals., • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement., • Executes and supports the company’s Customer Service Standards and property’s Brand Standards., • Participates in and practices daily service basics of the brand., • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event., • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company., • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships • Develops and manages relationships with key stakeholders, both internal and external., • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Global Sales Organization (GSO)) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative., • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements., • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Global Sales Organization (GSO) Managers and customers. Managing and Conducting Human Resources Activities • Interviews, selects and trains employees, • Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status, • Provides for the safety and security of the employees or the property, • Monitors employee attendance and records absences/tardiness., • Helps direct supervisors to achieve their own development goals., • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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  • Mgr, Business Development EMEA
    Mgr, Business Development EMEA
    4 days ago
    Full-time
    Barcelona

    Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. This position will work onsite in Weybridge, UK We are seeking a high-performing, commercially astute Business Development Manager to drive new, profitable growth across EMEA markets (excluding UK & Ireland). This role is responsible for unlocking new distribution opportunities, accelerating the development of emerging travel partner accounts, and expanding Celebrity Cruises' footprint across continental Europe. Based in the UK, the role is predominantly telephone-based but may also include European travel to support training, partner meetings, ship visits, events and key industry conferences. The duties below are the main duties & responsibilities however this job description in no way states or implies that these are the only duties to be performed by the employee. Employees will be required to perform any other job-related duties assigned by their line manager or management. 1.Strategic Growth & Partnerships: · Drive activation of long-tail partner accounts and International Representatives, uncovering untapped opportunities and accelerating revenue generation · Lead the development and execution of a regional MICE strategy, establishing it as a high-potential distribution channel · Establish, own and manage key EMEA tourist board partnerships, working alongside Key Account Managers in local markets, to maximise collaboration through joint marketing, events and training initiatives · Use market insights, competitor intelligence and consumer trends to optimise commercial tactics and maximise return on investment · Lead commercial negotiations with new newly acquired partners to secure long-term, profitable partnerships · Collaborate with EMEA Training and Trade Marketing to deliver compelling tools, training programs and sales resources that enable success 2. Profitability & Commercial Effectiveness · Analyse performance data and market insights to ensure all sales activities contribute to profitable, sustainable growth. · Establish clear ROI measurement across all initiatives, ensuring commercial investments deliver optimal value. · Produce strategic product and account plans aligned to booking curves and demand cycles · Ensure trade partnerships exceed market averages in both revenue and margin performance · Apply a data-led approach to prioritise high-value partnerships and attract affluent customer segments. 3. Sales Delivery & Accountability · Consistently achieve targets and revenue goals set by leadership. · Demonstrate strong financial discipline, delivering all initiatives on time and within budget · Provide timely, insightful sales reporting, including performance updates and market intelligence · Utilise sales management and technology platforms to optimise efficiency and performance QUALIFICATIONS AND EDUCATION · 5+ years' experience in business development or sales within the travel or hospitality sectors. · A strong track record of success in European markets. · European language skills and cruise industry experience are highly desirable. · Demonstrable success in new customer acquisition and revenue growth. · Experience using data-driven sales and marketing strategies. · Excellent relationship-building ability across internal teams and external partners. · Strong verbal and written communication skills, with confidence presenting to senior management, customer groups and training audiences. · Strong commercial thinking, analytical capability and decision-making skills. · Highly motivated, positive, resilient and able to manage multiple priorities in a fast-paced environment. · Creative problem-solver with an ability to deliver innovative solutions. · Proficiency in PowerPoint and Excel. FINANCIAL/QUANTITIVE RESPONSIBILITIES · Accountable for accurate monthly forecasting of marketing funds and ensuring all budget allocation is commercially sound and effectively invested WORKING CONDITIONS · Office based in Weybridge Surrey · Monday to Friday between 8.30am - 5pm (to accommodate European time zone) · 25 days annual leave + corporate holiday between Christmas and New Year · Competitive annual salary and commission scheme · Private medical Insurance & Employee Assistance Programme · Familiarization cruise within first year + ongoing employee cruise benefits · Online learning and career development programme · Employee Reward gateway/smartport We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! The position is not eligible for work authorization sponsorship Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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