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At T-Systems, you will find groundbreaking projects that contribute to social and ecological well-being. We want to welcome new talents like you, who bring fresh ideas, different perspectives, embrace challenges, and are committed to continuous learning in order to grow and make an impact on society... all in a fun way! It doesn't matter when or where you work. It's about doing meaningful work that advances society. For this reason, we will do everything possible to ensure that you have all the development opportunities by providing a support network, excellent technology, a new work environment, and the freedom to work autonomously. We support you in growing both personally and professionally so that you can make a notable impact on society. T-Systems is a team of around 28,000 employees worldwide, making us one of the leading global providers of end-to-end integrated solutions. We develop hybrid cloud solutions, artificial intelligence, and drive the digital transformation of companies, industries, the public sector, and ultimately, society as a whole. Role Overview As the Head of Customer Delivery Management, you will lead customer relationships, profitability, farming and cross selling within existing business and engaged with presales for new business development. This role is at the heart of our mission: delivering exceptional services to our customers while driving innovation and operational excellence. You will oversee the end-to-end delivery of services, ensuring quality, efficiency, and customer satisfaction across a diverse portfolio. Beyond operational excellence, you will manage the GDC portfolio, identify upselling opportunities, and foster strong relationships with internal stakeholders to maximize business value. You will lead an experienced team organized into Tribes and Squads, each dedicated to specific customers, enabling agility and customer-centricity. This is a strategic leadership role for someone who thrives on complexity, innovation, and growth—and wants to make a real impact in a global organization. Key Responsibilities • Strategic Leadership & Vision, • Define and communicate the vision and objectives for Customer Delivery Management aligned with GDC and T-Systems strategy., • Drive continuous improvement and innovation in delivery models, processes, and customer experience., • Service Delivery Excellence, • Oversee end-to-end delivery of services, ensuring adherence to SLAs, KPIs, and quality standards., • Implement robust governance for incident, problem, change, and service level management (ITIL-based)., • Portfolio Management & Growth, • Manage the GDC service references and enabling portfolio knowhow, ensuring alignment with customer needs and market trends., • Actively drive upselling activities and growth initiatives towards internal customers by identifying new business demands, co-creating solutions, and ensuring robust solution acceptance and cost validation for new offerings., • Customer Relationship Management, • Act as the primary escalation point for critical incidents and strategic issues., • Build and maintain strong relationships with internal customers and stakeholders, ensuring trust and satisfaction., • Continuous improvement plans end innovation engagement for digital transformation, • Stakeholder Collaboration:, • Foster strong alignment with other GDC delivery units to ensure seamless end-to-end service execution., • Work closely with Business Operations to optimize processes, drive automation, and ensure financial and operational efficiency., • Participate in cross-functional initiatives to improve delivery models, adopt AI-driven solutions, and enhance overall customer experience., • Act as a key liaison between Customer Delivery Management and other competence areas to leverage synergies and deliver maximum value to internal customers., • Act as the ultimate point of contact for key internal stakeholders and customer representatives, managing expectations and fostering strong, growth-oriented relationships., • Financial & Resource Management, • Own budget planning, cost control, and resource allocation for the unit., • Monitor profitability and ensure efficient utilization of resources across Tribes and Squads., • Capacity management and demand management forecasting, • Team Leadership, • Lead and inspire a high-performing team organized in Tribes and Squads., • Mentor Tribe Leads and Squad Leads, fostering a culture of collaboration, empowerment, and continuous learning., • Risk & Compliance, • Identify delivery risks and implement mitigation strategies., • Ensure compliance with corporate policies, security standards, and regulatory requirements. Requirements & Qualifications • Location, • This position requires a hybrid working model with regular on-site presence at our office (Granada or Reus)., • Languages:, • Spanish: native., • English: C1/C2., • Education, • Bachelor’s degree in Business, Management, IT, or a related field., • Experience, • Minimum of 8-10 years of experience in IT Service Management, Project/Program Management, or Customer Delivery roles, including significant experience leading large, cross-functional teams., • Proven track record in managing large-scale delivery organizations and complex customer portfolios., • Leadership, • Proven experience in managing and coordinating experienced technical and managerial profiles, demonstrating strong mentorship and people development skills., • Service Management, • Deep knowledge of service management principles, frameworks, and best practices (e.g., ITIL certification is highly desirable), including Incident, Problem, Change, and Service Level Management., • Financial Acumen:, • Experience in financial management and P&L responsibility., • Expertise in budgeting, cost validation, financial planning, and accountability for service profitability, • Delivery & Planning, • Strong project and program management skills and proven organizational ability to prioritize and manage multiple large-scale initiatives simultaneously. Desired Knowledge • Agile Expertise:, • Good understanding and practical experience with Agile methodologies, DevOps practices, and working within scaled Agile frameworks (e.g., Tribes and Squads)., • Technical Understanding:, • Knowledge of CRM systems and data-driven decision-making. Skills & Competencies • Strategic thinking and ability to translate vision into actionable plans., • Exceptional leadership and people management skills., • Strong communication and stakeholder management abilities., • Analytical mindset with problem-solving and decision-making capabilities., • Customer-centric approach with a focus on quality and continuous improvement., • Financial acumen and resource optimization skills. Why Join T-Systems? This is not just another leadership role—it’s an opportunity to shape the future of global delivery in a dynamic, innovative environment. At T-Systems, you will: • Lead a mission-critical unit with direct impact on customer success and business growth., • Work with experienced teams organized in agile Tribes and Squads, fostering collaboration and innovation., • Drive strategic initiatives that influence the entire GDC organization., • Be part of a global company committed to digital transformation, sustainability, and excellence. If you are ready to take on a high-impact leadership challenge and bring your expertise to a global stage, we want you on our team. What do we offer you? • International, positive, dynamic, and motivated work environment., • Hybrid work model (telework/face-to-face)., • Flexible schedule., • Continuous training., • Flexible Compensation Plan., • Life and accident insurance. If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team! T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

We are a trusted, specialised consultancy with a mission to bring expert technology leadership to businesses at every stage of their growth journey. Our work spans multiple clients and providers, helping them deliver technology initiatives with precision, strategic alignment, and lasting value. Operating at the intersection of technical excellence and business strategy, we ensure projects not only launch successfully but also drive broader organisational goals. We are looking for a Software Architect to lead the technical design of a Game Content Aggregation Platform , aligning business and technology requirements. In this role, you will define the architecture of systems that integrate game content from multiple third-party providers , aggregate and normalise that content, and distribute it securely to multiple platforms and tenants in real-time, ensuring scalability, reliability and performance. You will work closely with product, engineering and operations teams to bring this vision to life, designing systems that handle high-volume financial transactions and real-time game interactions, supported by the required operational tooling Define and own the overall architectural vision and technical roadmap of the data integration and processing platform. Work with project stakeholders to shape delivery plans by providing clear architectural and technical input. Collaborate with DevOps and infrastructure teams to ensure solutions align with build, deployment, and operational strategies. Proven experience as a Software Architect, Principal Engineer, Lead Engineer, or similar role designing large-scale distributed systems . Solid experience with both relational and non-relational databases, including data modelling for high-volume workloads . Strong background in cloud-native architectures , including containerisation and orchestration. Experience designing or integrating systems that interact with external data providers, transactional systems, or high-throughput APIs is a plus. What it's in for you ~Private life and health insurance for you and your family ~ A hybrid working model with flexible hours ~ 220 for meal expenses ~

Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at Local Service Transition Consultant Main responsibilities: • Lead local workshops: ensure clients understand in scope of services as per global contract, service delivery model and systems landscape, • Define and maintain local Project Plan (MS Project and Smartsheet) and RAID log. Identify and communicate risks, • Help client understand the implementation methodology: what are we implementing, when and how (phases and deliverables)., • Onboard Business As Usual operational team in the project, • Prepare Payroll Calendar and Trusted Source List, • Provide needed accesses to client and Operations team members, • Implement Local Service delivery tools (case management tool, call centre, SLA reporting tool, etc)., • Coordinate and lead client and BAU Operations trainings to ensure readiness for go live, • Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract., • Direct and plan the work, objectives, and resource models for transition to Operations activities: • Identify and communicate project risks., • Escalation point, • Monitor delivery of the transition within agreed scope, quality, time, and budget, • Prepare and conduct hyper care period, • Main goal: successful transition from Project to BAU services for client and, • Operations teams. Requirements: • At least 3 years in HR/Payroll outsourcing - implementing or operating, • Fluent English, and Dutch or German required At Strada, our values guide everything we do: • Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed., • Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right., • Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more., • Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions., • Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right Benefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Diversity Policy Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter. Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

Nos ponemos en marcha, Madrid! Estamos buscando nuevos/as repartidores/as que nos ayuden a repartir alegría a domicilio entre nuestros clientes.Trabajar como Repartidor media jornada for Just Eat te convierte en uno de nuestros héroes sobre ruedas.Tu energía es nuestro motor! Tanto si llevas pizz

We are a trusted, specialised consultancy with a mission to bring expert technology leadership to businesses at every stage of their growth journey. Our work spans multiple clients and providers, helping them deliver technology initiatives with precision, strategic alignment, and lasting value. Operating at the intersection of technical excellence and business strategy, we ensure projects not only launch successfully but also drive broader organisational goals. We are looking for a Software Architect to lead the technical design of a Game Content Aggregation Platform , aligning business and technology requirements. In this role, you will define the architecture of systems that integrate game content from multiple third-party providers , aggregate and normalise that content, and distribute it securely to multiple platforms and tenants in real-time, ensuring scalability, reliability and performance. You will work closely with product, engineering and operations teams to bring this vision to life, designing systems that handle high-volume financial transactions and real-time game interactions, supported by the required operational tooling What you'll do Define and own the overall architectural vision and technical roadmap of the data integration and processing platform. Collaborate with product managers to translate business and operational requirements into robust technical designs. Work with project stakeholders to shape delivery plans by providing clear architectural and technical input. Partner with engineering teams to evaluate and guide decisions on technologies and frameworks, balancing fast delivery with long-term maintainability. Review and approve solution designs, ensuring alignment with architectural principles and product goals. Identify and define appropriate non-functional requirements (e.g., scalability, availability, security) and ensure they are embedded in the overall solution. Collaborate with DevOps and infrastructure teams to ensure solutions align with build, deployment, and operational strategies. Provide technical leadership and mentorship to engineers, promoting technical excellence and architectural consistency across teams. What you’ll bring Proven experience as a Software Architect, Principal Engineer, Lead Engineer, or similar role designing large-scale distributed systems . Experience working with modern messaging technologies to support real-time, event-driven, and transactional architectures. Solid experience with both relational and non-relational databases, including data modelling for high-volume workloads . Expertise in designing multi-tenant, API-first platforms that integrate external partners and internal consumers. Strong understanding of transaction processing, consistency, idempotency, and fault-tolerance patterns . Proven experience designing for scalability, high availability, and resilience in distributed systems. Strong background in cloud-native architectures , including containerisation and orchestration. Ability to document and communicate complex architectural concepts clearly to both technical and non-technical stakeholders. Experience designing or integrating systems that interact with external data providers, transactional systems, or high-throughput APIs is a plus. What it's in for you 25 days of annual leave Private life and health insurance for you and your family Gym reimbursement Four weeks per year to work from anywhere for eligible employees A hybrid working model with flexible hours Flexible benefits package, including: Public transportation €220 for meal expenses Childcare vouchers

T-Systems is a team of around 28,000 employees worldwide, making us one of the leading global providers of end-to-end integrated solutions. This is a strategic leadership role for someone who thrives on complexity, innovation, and growth—and wants to make a real impact in a global organization. Th

Manage end-to-end delivery of IT projects (planning → execution → implementation) Create projects plans, define goals, monitor progress. Apply appropriate project management methodologies (Agile/Scrum, Waterfall, hybrid). Use PM tools such as MS Project, Planner, or similar.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Local Service Transition Consultant Lead local workshops: ensure clients understand in scope of services as per global contract, service delivery model and systems landscape Define and maintain local Project Plan (MS Project and Smartsheet) and RAID log. Onboard Business As Usual operational team in the project Prepare Payroll Calendar and Trusted Source List Implement Local Service delivery tools (case management tool, call centre, SLA reporting tool, etc). Coordinate and lead client and BAU Operations trainings to ensure readiness for go live Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract. Identify and communicate project risks. Monitor delivery of the transition within agreed scope, quality, time, and budget Main goal: successful transition from Project to BAU services for client and At least 3 years in HR/Payroll outsourcing - implementing or operating Fluent English, and Dutch or German required At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Local Service Transition Consultant Lead local workshops: ensure clients understand in scope of services as per global contract, service delivery model and systems landscape Define and maintain local Project Plan (MS Project and Smartsheet) and RAID log. Onboard Business As Usual operational team in the project Prepare Payroll Calendar and Trusted Source List Implement Local Service delivery tools (case management tool, call centre, SLA reporting tool, etc). Coordinate and lead client and BAU Operations trainings to ensure readiness for go live Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract. Identify and communicate project risks. Monitor delivery of the transition within agreed scope, quality, time, and budget Main goal: successful transition from Project to BAU services for client and At least 3 years in HR/Payroll outsourcing - implementing or operating Fluent English, and Dutch or German required At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Local Service Transition Consultant Lead local workshops: ensure clients understand in scope of services as per global contract, service delivery model and systems landscape Define and maintain local Project Plan (MS Project and Smartsheet) and RAID log. Onboard Business As Usual operational team in the project Prepare Payroll Calendar and Trusted Source List Implement Local Service delivery tools (case management tool, call centre, SLA reporting tool, etc). Coordinate and lead client and BAU Operations trainings to ensure readiness for go live Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract. Identify and communicate project risks. Monitor delivery of the transition within agreed scope, quality, time, and budget Main goal: successful transition from Project to BAU services for client and At least 3 years in HR/Payroll outsourcing - implementing or operating Fluent English, and Dutch or German required At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Local Service Transition Consultant Lead local workshops: ensure clients understand in scope of services as per global contract, service delivery model and systems landscape Define and maintain local Project Plan (MS Project and Smartsheet) and RAID log. Onboard Business As Usual operational team in the project Prepare Payroll Calendar and Trusted Source List Implement Local Service delivery tools (case management tool, call centre, SLA reporting tool, etc). Coordinate and lead client and BAU Operations trainings to ensure readiness for go live Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract. Identify and communicate project risks. Monitor delivery of the transition within agreed scope, quality, time, and budget Main goal: successful transition from Project to BAU services for client and At least 3 years in HR/Payroll outsourcing - implementing or operating Fluent English, and Dutch or German required At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Head of Customer Delivery Management. Identify delivery risks and implement mitigation strategies. Proven track record in managing large-scale delivery organizations and complex customer portfolios.

A leading technology company in Spain is seeking a Software Engineering Manager to lead a team focused on delivering OEM enablement projects.Asegúrese de que toda la información de su solicitud está actualizada y en orden antes de inscribirse en esta oportunidad.You will be responsible for recrui

Nos ponemos en marcha, Madrid! Estamos buscando nuevos/as repartidores/as que nos ayuden a repartir alegría a domicilio entre nuestros clientes.Trabajar como Repartidor sin experiencia for Just Eat te convierte en uno de nuestros héroes sobre ruedas.Tu energía es nuestro motor! Tanto si llevas pi

Oversee end-to-end delivery of services, ensuring adherence to SLAs, KPIs, and quality standards. Act as a key liaison between Customer Delivery Management and other competence areas to leverage synergies and deliver maximum value to internal customers. Minimum of 8-10 years of experience in IT Serv

Are you looking for the next challenge in your professional career?.Inscríbase (haciendo clic en el botón correspondiente) después de revisar toda la información relacionada con el trabajo a continuación.Would you like to be part of a highly qualified team in an international environment?.We ar

Service Delivery Excellence Oversee end-to-end delivery of services, ensuring adherence to SLAs, KPIs, and quality standards. Act as a key liaison between Customer Delivery Management and other competence areas to leverage synergies and deliver maximum value to internal customers. You will oversee t

Nos ponemos en marcha, Madrid! Estamos buscando nuevos/as repartidores/as que nos ayuden a repartir alegría a domicilio entre nuestros clientes.Trabajar como Repartidor sin experiencia for Just Eat te convierte en uno de nuestros héroes sobre ruedas.Tu energía es nuestro motor! Tanto si llevas pi

Proven track record in managing large-scale delivery organizations and complex customer portfolios. Head of Customer Delivery Management. Drive continuous improvement and innovation in delivery models, processes, and customer experience.

The Role: Data Delivery Manager.

Drive continuous improvement and innovation in delivery models, processes, and customer experience. Oversee end-to-end delivery of services, ensuring adherence to SLAs, KPIs, and quality standards. Act as a key liaison between Customer Delivery Management and other competence areas to leverage syner

A leading global provider in Granada is seeking a Head of Customer Delivery Management to lead customer relationships and ensure service excellence. You'll oversee the delivery of services across a diverse portfolio while managing an experienced team.