TPH Production Support Specialist (Hybrid Madrid)
hace 2 días
Madrid
UST is looking for the very Top Talent…and we would be delighted if you were to join our family! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. Si desea saber un poco más sobre esta oportunidad, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto. What are we looking for? We are looking for a TPH Production Support Specialist , working close to one of our main clients in banking sector. Main tasks and accountabilities will be: Incident Resolution & Technical Analysis Serve as the technical escalation point for 1st line support regarding TPH-related incidents and service disruptions Conduct detailed investigations into failed payments, stuck messages, interface timeouts, queue build-ups, or reconciliation mismatches using logs, database traces, and monitoring tools (e.g., Splunk, Dynatrace) Diagnose root causes involving application logic or configuration Resolve or coordinate fixes for issues related to message parsing/formatting (ISO 20022, MT/MX) System Health & Stability Management Perform routine health checks on TPH components Maintain and enhance existing runbooks, SOPs, and recovery guides for common scenarios Recommend improvements to increase system resilience, observability, and mean time to repair (MTTR) Automation & Continuous Improvement Propose and contribute to long-term solutions that reduce ticket volumes and prevent recurrence (e.g., tuning, config hardening) Participate in Post-Incident Reviews (PIRs) and document findings with actionable recommendations Reporting & Compliance Ensure full compliance with internal policies, regulatory standards and audit requirements Accurately log all activities in the service management tool (ServiceNow) Assist in generating operational KPIs and availability reports for management review What UST expects from you? Bachelor’s degree in Computer Science, Information Technology, or equivalent qualification 3–5 years of proven experience in second-line IT support, ideally within a private banking or wealth management environment In-depth technical knowledge of: Temenos Transact (T24) and Payments Hub (TPH) architecture and modules payment standards: SWIFT MT/MX, ISO 20022, pain.001/pain.002 Below technical knowledge of would be considered an advantage: JBoss EAP / WildFly application server (deployment, logging, JVM tuning basics) Oracle Database – writing queries, reading /logs, executing scripts Messaging systems: IBM MQ, Solace, or similar Alliance Messaging Hub (AMH) Familiarity with ITIL processes – Incident, Problem, Change, and Event Management Good english level (C1) you will be working with international teams. Work location Hybrid. Madrid city center (Sol area). 3 days a week in the office. Work schedule Business Hours. No intensive working days for friday or summer. What can we offer? 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) Free access to several training platforms Professional stability and career plans UST also, compensates referrals from which you could benefit when you refer professionals. The option to pick between 12 or 14 payments along the year. Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) UST Club Platform discounts and gym Access discounts If you would like to know more, do not hesitate to apply and we’ll get in touch to fill you in details. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate. xiphteb Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.