Data & Analytics Manager
1 day ago
Santa Cruz de Tenerife
Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Data & Analytics Strategist Responsibilities • Gains industry and market expertise by participating in various projects to provide clients with a "benchmark" perspective., • Possesses a comprehensive understanding of the Analytics sector and the industry, contributing to business objectives by developing new products and services aligned with client needs., • Analyzes, estimates, and develops proposals to support the commercial team., • Identifies when specialists from other service lines or knowledge areas are needed to enhance client advisory., • Implements mechanisms to identify and control commercial risks during the pre-sales phase., • Analyzes and interprets risks before project initiation and communicates them to Operations., • Directly engages in delivering services for highly complex and high-risk projects, in coordination with Operations., • Develops new methodologies within their field of responsibility to impact the work of others and improve area outcomes., • Evaluates implementation results against the proposed solution, assessing efficiency and customer satisfaction. Acts as a role model for the team, managing their development as a People Lead: • Establishes and implements a communication strategy to clearly define team objectives., • Develops and manages talent within the team, leveraging tools to enhance people and organizational goals., • Conducts logical analyses, identifies issues, seeks and interprets relevant information to share and coordinate data within the team, and helps remove obstacles to progress., • Supports, encourages, and motivates team members to foster commitment to the organization and area objectives., • Listens to team members, gathers their professional and personal needs, and collaborates with HR to facilitate career development., • Participates in decision-making regarding professional development, evaluation, and team performance. Qualifications & Skills • Bachelor's degree in Computer Engineering, Business Administration, or a related field (or equivalent vocational training)., • Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency., • Extensive experience in business data collection, interpretation, and process optimization., • At least 5 years of experience in a similar role (Project Manager / Solution Architect)., • Proficiency in software tools related to the core technologies of the implemented applications., • Collaboration with business units and technology teams to enhance services, environments, and customer experience., • Data Engineering & Cloud: Talend, Pentaho, Datorama, SQL, Python., • Analytics & BI: Tableau, Power BI, Salesforce CRM Analytics., • Languages: English proficiency. WHAT DO WE OFFER • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Certifications plan. Improve your skills and get the official certificate from our main partners., • Home Office. You decide and we support you., • Flexible retribution (public transport ticket, Ticket restaurtant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention, • Professional development: Evolve, grow and get where you want to go. About us Omega CRM, a Merkle Company , is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle , we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience , a team of 580+ professionals from 24 nationalities , and 2,500+ certifications , Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education , and Non-Profit , delivering omnichannel experiences in Customer Service, eCommerce, Marketing , and Analytics . Client satisfaction is at our core (rating: 4.9/5 ), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment , and #Innovation . We grow #Together .