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About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English and German via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based or interested in location to the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelors degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English and German is a must. Spanish or French is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

About Us: Infinni was founded with a specific purpose in mind to address the underserved needs of spicy creators segment often overlooked by mainstream tech companies. Our journey began with the development of the Infloww CRM, a platform tailored for the 3+ million OnlyFans creators. However, this marked just the beginning of our journey. Today, we are diversifying our company portfolio into new arenas, including Al-powered tools and fintech. We are a diverse team of builders and creatives distributed across the globe. This is your chance to be part of a movement that will elevate an entire industry. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. The role: The role is based in Tenerife, Canary Islands, Spain. Infinni Innovations is proud to be part of the Canary Islands Special Economic Zone (ZEC Canarias), a hub for technology and innovation. Key Responsibilities • Manage day-to-day bookkeeping, journal entries, and reconciliations., • Support monthly, quarterly, and annual closings, including intercompany transactions., • Oversee accounts payable, receivable, employee expenses, and vendor invoices., • Ensure accurate coding of accounting entries and maintain organized financial records., • Assist with VAT filings, tax compliance, and audit preparation., • Collaborate with internal teams (e.g., Operations, HR) to ensure data accuracy., • Liaise with external accountants and tax advisors as needed. Qualifications • Bachelor’s degree in Finance, Accounting, Economics, or related field., • 1-2 years’ experience in accounting, finance, or audit., • Solid knowledge of accounting principles (GAAP or IFRS) and financial statements., • Strong Excel/Google Sheets skills; experience with NetSuite is a plus., • Highly detail-oriented, organized, and able to meet deadlines in a fast-paced, international environment., • Excellent English communication; Spanish is a strong plus. Nice to Have • Experience in tech, fintech, or SaaS., • Familiarity with Spanish accounting/tax practices., • Knowledge of international operations (multi-currency, intercompany, payment processing). What’s in it for you: • Relocation Support for candidates moving to the Canary Islands, • Competitive Salary and Bonus based on your experience and skillset, • Career Growth opportunities in a rapidly expanding company, • Company Perks such as Private Health Insurance, • Intense, but Flexible & Inclusive Culture where innovation and collaboration thrive, • Be part of a company shaping the future of the Creator Economy

Infinni was founded with a specific purpose in mind to address the underserved needs of spicy creators segment often overlooked by mainstream tech companies. Our journey began with the development of the Infloww CRM, a platform tailored for the 3+ million OnlyFans creators. Today, we are diversifying our company portfolio into new arenas, including Al-powered tools and fintech. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Manage day-to-day bookkeeping, journal entries, and reconciliations. Oversee accounts payable, receivable, employee expenses, and vendor invoices. Ensure accurate coding of accounting entries and maintain organized financial records. Assist with VAT filings, tax compliance, and audit preparation. Operations, HR) to ensure data accuracy. Liaise with external accountants and tax advisors as needed. Bachelor’s degree in Finance, Accounting, Economics, or related field. ~1-2 years’ experience in accounting, finance, or audit. ~ Solid knowledge of accounting principles (GAAP or IFRS) and financial statements. ~ Strong Excel/Google Sheets skills; Excellent English communication; Spanish is a strong plus. Experience in tech, fintech, or SaaS. xcskxlj Familiarity with Spanish accounting/tax practices. Relocation Support for candidates moving to the Canary Islands Company Perks such as Private Health Insurance