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  • Training Manager - W Barcelona
    Training Manager - W Barcelona
    hace 2 días
    Jornada completa
    Eixample, Barcelona

    JOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major. • 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer. • Relevant work experience required. CORE WORK ACTIVITIES Administering Employee Training Programs • Promotes and informs employees about all training programs. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Helps employees identify specific behaviors that will contribute to service excellence. • Ensures employees receive on-going training to understand guest expectations. • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. • Meets with training cadre on a regular basis to support training efforts. • Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness • Monitors enrollment and attendance at training classes. • Meets regularly with participants to assess progress and address concerns. • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Measures transfer of learning from training courses to the operation. • Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision. • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. • Makes any necessary adjustments to training methodology and/or re-trains as appropriate. • Aligns current training and development programs to effectively impact key business indicators. • Establishes guidelines so employees understand expectations and parameters. • Develops specific training to improve service performance. • Drives brand values and philosophy in all training and development activities. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets • Participates in the development of the Training budget as required. • Manages budget in alignment with Human Resources and property financial goals. • Manages department controllable expenses to achieve or exceed budgeted goals. • Utilizes P-card if appropriate to control and monitor departmental expenditures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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  • Monitor/a fitness polivalente
    Monitor/a fitness polivalente
    hace 4 días
    Jornada parcial
    L'Hospitalet de Llobregat

    Técnico/a de Sala e Instructor/a de Actividades Dirigidas ¿Te apasiona el deporte, el fitness y la atención al cliente? ¿Te gusta motivar a las personas para que consigan sus objetivos y trabajar en un entorno dinámico y en equipo? En beFIT Hospitalet buscamos incorporar un/a Técnico/a de Sala e Instructor/a de Actividades Dirigidas para formar parte de nuestro equipo. ¿Qué buscamos? • Persona con disponibilidad para una jornada de 15-20 horas semanales (pendiente de definir)., • Disponibilidad para trabajar en turnos de mañana y tarde, además de un sábado rotativo., • Experiencia impartiendo actividades dirigidas, especialmente ROPEC., • Experiencia como técnico/a de sala de fitness, acompañando y asesorando a los socios durante sus entrenamientos., • Excelente capacidad de comunicación y orientación al cliente., • Persona cercana, dinámica, resolutiva y con una clara vocación por el servicio., • Alta capacidad de trabajo en equipo y compromiso con los objetivos del club. ¿Cuáles serán tus funciones? • Impartir actividades dirigidas de forma dinámica y motivadora., • Atender y asesorar a los socios en la sala de fitness., • Ofrecer una atención personalizada y realizar el seguimiento de los usuarios., • Contribuir a crear una experiencia excelente para nuestros socios., • Colaborar activamente con el resto del equipo para alcanzar los objetivos del club. ¿Qué ofrecemos? En beFIT Hospitalet creemos en las personas. Formarás parte de una empresa comprometida con la salud, el deporte y la innovación, donde apostamos por la formación continua, el trabajo en equipo y el desarrollo profesional. Valoramos especialmente la actitud, la implicación, la capacidad de comunicación y las ganas de seguir creciendo junto a nosotros. Si quieres convertir tu pasión por el fitness en tu profesión y formar parte de un proyecto en constante evolución, ¡queremos conocerte!

    Sin experiencia
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  • Reservations Department Internship
    Reservations Department Internship
    hace 4 días
    Jornada completa
    Eixample, Barcelona

    SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! We are looking for a Reservations intern to join SLS Barcelona . Reporting to the Reservations Manager , you will be responsible for assisting guests with their reservations, providing tailored recommendations to meet their needs, and delivering exceptional support throughout the booking journey. Key responsibilities: Handle all guest room reservation requests, modifications, and cancellations in accordance with established policies and procedures. Assist guests with reservation enquiries, providing personalized recommendations and ensuring an exceptional booking experience. Ensure reservation accuracy across all booking details, including market segments, channels, routing instructions, traces, and guest profiles. Review and verify all daily reservations, ensuring guest preferences, special requests, and reservation details are accurately communicated to the Front Office team to support smooth operations and avoid discrepancies. Identify discrepancies or errors in rate mapping, room mapping, offers, and distribution channels, promptly escalating them to the Revenue Manager to ensure timely resolution. Monitor and follow up on potentially fraudulent reservations that may impact revenue performance. Manage no-shows and non-guaranteed reservations to maximize inventory utilization. Ensure all distribution channels effectively support the hotel's commercial strategy while maintaining rate parity. Maintain effective communication with key departments, including Sales, Front Office, Concierge, Finance, and any other relevant stakeholders. Drive upselling opportunities in line with established guidelines to enhance guest satisfaction and maximize revenue.

    Sin experiencia
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  • Monitor/a de menjador a Castellbisbal
    Monitor/a de menjador a Castellbisbal
    hace 10 días
    Jornada parcial
    Sant Cugat del Vallès

    Estem buscant monitors/es de menjador a les nostres escoles públiques. Possibilitat de continuïtat i promoció dins d'una empresa sòlida, amb anys d'història i en constant creixement. Tindràs l'oportunitat de treballar, formar-te i créixer a nivell professional en un entorn dinàmic. Som una cooperativa que aposta per les persones i estem compromesos amb la igualtat d'oportunitats i la igualtat de gènere. Estem buscant monitor/a de menjador de menjador a les nostres escoles públiques situades a Castellbisbal. La teva funció principal serà supervisar i proporcionar atenció als nens i nenes durant l'hora del menjador als nostres centres educatius. La teva tasca és essencial per garantir un ambient segur i agradable mentre els/les estudiants gaudeixen del seu àpat i temps de descans. Horari: Dilluns, dimarts i dijous de 12.20 a 14.35h. Requisits: • Nivell C de català., • Títol de monitor/a de lleure., • Experiència mínima d'1 any de monitora amb infants de 3 a 12 anys., • Disponibilitat immediata i horària. Valorable: • Nivell C de català., • Formació: Animació sociocultural, Educació infantil, etc., • Vehicle propi. Oferim: • Incorporació immediata., • Possibilitat de continuïtat i promoció dins d'una empresa sòlida, amb anys d'història i en constant creixement., • Contracte laboral temporal (6 mesos)., • Sou: segons conveni de lleure., • Incorporació immediata en una cooperativa compromesa amb les persones i la igualtat d’oportunitats.

    Sin experiencia
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