Customer Service Represenative
hace 24 horas
Argentona
We are searching for a Customer Service Representative in Argentona, Spain. This position has the mission to lead the comprehensive management of customer service, acting as the functional reference for the area and ensuring a high level of service within a multinational industrial environment. The role has a strong strategic component in cross‑functional coordination, advanced operational management, and the continuous improvement of Customer Service and Commercial Back‑Office processes. ¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar". Key Functions and Responsibilities • Comprehensive and advanced management of national and international customer orders, from receipt through final delivery, • Entry, validation, and optimization of orders and commercial terms in the ERP system, • Confirmation and negotiation of delivery terms with customers (dates, quantities, priorities, and alternative solutions), • Expert support to strategic customers and resolution of high‑impact incidents, • Prepare and manage export and customs documentation in compliance with regulations, • Proactive monitoring of deliveries, anticipating risks and proposing action plans, • Supervision and validation of customer invoicing, • Functional coordination with Logistics, Production, and Sales to optimize service levelsCompetencies, • Experience in customer service strongly valued, • Strong export know‑how (Incoterms, export documentation, customs processes), • High level of organization, planning, and prioritization skills, • Strong sense of ownership and follow‑through, • Proactive, solution‑oriented mindset, • Excellent communication skills and functional leadership capabilities, • Customer‑oriented with a focus on continuous improvement, • Strong teamwork and cross‑department collaborationMinimum Languages & Levels Required, • Spanish – C1, • English – B2, • French – B2 (valuable), • Catalan – valuedEducation & Experience, • Business Administration, Professional education (Advanced Technical Certificate) or equivalent in an industrial environment, • Minimum 2 years of solid experience in Customer Service or Supply Chain positions, • Extensive experience in ERP management (SAGE), Microsoft Office, Excel, etc. We look forward to receiving your application! xcskxlj Contact: Eva‑Maria Schindler, Personal, AIRTECH EUROPE GmbH, Carl‑Zeiss‑Str.25, 97424 Schweinfurt, Germany – airtecheu‑ #J-18808-Ljbffr