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Who we are Ventós Group is an international company specialized in the distribution and production of Essential Oils & Aroma Chemicals with the Head Quarters located in Barcelona, Spain. The group has 9 subsidiaries around the world. We believe our people are our most important asset, so we'll offer you a dynamic international working environment with constant opportunities for development. Currently we need to reinforce our Sales team by incorporating an Sales Assistant. Your Role • Assisting in sales and setting up new customer accounts, • Ordering samples and documentation for customers and following up with them, • Entering quotations and sales orders, following up and keeping the customer informed on the status of orders, • Co-ordinate the arrival of goods with the Purchasing Department to ensure delivery on time, • Generate and prepare export documentation and liaise with HQ for export information and documentation, • Manage customers through open and interactive communication, • Identify and assess customer needs., • Manage customer complaints by following up to ensure their resolution, • Maintain customer databases, • Communication and coordination with other departments Your Skills and Experience • Previous and recent experience of at least 2-3 years in the administrative area in a related field with excellent customer service skills., • We will consider you to bring higher education in the field of economics (ADE, Business Administration, etc.) or chemistry, among other related training., • High level of English, • Desire to be part of a fast growing company with the opportunity to progress as a professional., • Strong communication skills and able to work alone and as part of a team; enthusiastic and reliable, • Organised person, • Experience with Navision ERP a plus Additional Information We offer a benefits package which includes: • Option to work remotely 1 whole day and 2 afternoons per week., • Flexible working hours, • Free language classes depending on the needs and other training courses., • Health Insurance., • Common spaces for after work activities., • Meal and breakfast service partially subsidized by the company., • Corporate paddle tennis court for employees and family members Do you think your professional profile fits and this could be a good project for you? Send us your application and tell us why!

We are looking for a B2C Customer Service Representative with German and English, who will take this role to the next level! Tasks and Responsibilities: • Provide excellent customer support via phone, email, and chat in both German and English, embodying our commitment to making every customer's experience great., • Assist customers in resolving inquiries, issues, and providing information about our motocross and mountain biking gear, apparel, and outerwear products., • Maintain a high level of product knowledge to effectively address customer questions, showcasing your passion for our brand., • Document customer interactions and maintain accurate records in our customer database, ensuring we keep the rider community informed and satisfied., • Collaborate with other team members and departments to resolve complex customer issues, reflecting our commitment to teamwork., • Identify and report customer feedback and trends to help improve our products and services, making a meaningful impact on our rider-centric approach. You have: • We’re looking for a candidate who can adapt quickly to change, be flexible, and adjust effectively to changes in the business environment to achieve our goals., • English is essential, as it is the company's language of communication., • Fluency German (verbal and written) is a must, allowing you to connect with our diverse global customer base. Spanish is a plus., • Excellent communication and interpersonal skills, embodying our dedication to making customers' lives easier., • Strong problem-solving and critical thinking abilities, essential for addressing unique customer needs., • Ability to work well under pressure and handle multiple tasks simultaneously, mirroring the spirit of "work hard, play harder.", • Basic computer skills, including proficiency in using CRM software and Microsoft Office, ensuring efficient service delivery., • Prior customer service experience is a plus but not required.

We are looking for a B2B Customer Success Representative with native or bilingual level of French, and at least an intermediate-advanced level of English and Spanish, who will take this role to the next level for a Multibrand group. To succeed in this role, it's essential to have a true passion for customer service, adaptability to different challenges, and a proactive mindset. This position reports to the B2B Customer Success Manager and offers flexibility to work from your home office and from our Barcelona headquarters. As the B2B Customer Success Representative (FR/EN/ES), you will have the opportunity to: • Provide excellent customer support via phone, email, and chat in French, English, and Spanish, always ensuring a top-tier experience., • Assist customers with inquiries, issues, and product-related questions focused on our motocross and mountain biking gear, apparel, and outerwear., • Maintain a high level of product knowledge to effectively support and guide customers, representing our brand with pride., • Keep accurate records of customer interactions in our database, contributing to a smooth and efficient customer journey., • Collaborate with cross-functional teams to resolve more complex situations, promoting teamwork and a customer-first culture., • Share customer feedback and trends to help us improve our services and products, adding value to our rider-centric approach. You have: • Native or bilingual level of French, • Intermediate to advanced level of English and Spanish (both verbal and written), • A customer-oriented mindset and excellent communication skills, • The ability to adapt quickly, work under pressure and multitask efficiently, • Strong problem-solving skills and a proactive attitude, • Basic computer skills, including use of CRM tools and Microsoft Office You might also have: • Experience with SAP, Salesforce or ZenDesk – a plus, but not required, • Prior experience in customer service – nice to have, but not mandatory 📩 Sounds like you? Apply now or drop us a message at – we’d love to meet you!

We are looking for a B2C Customer Service Representative with mother tongue English and Spanish, who will take this role to the next level for a Multibrand group. To be successful in this role it is essential to have a clear vocation of customer service, ready to adapt to contingencies and challenge lover. This position reports to the B2C Customer Success Manager and allows you the flexibility to work from your home office or is based out of our Barcelona office. As the B2C Customer Service Representative with English and Spanish, you will have an opportunity to: • Provide excellent customer support via phone, email, and chat in Proficient English and Spanish embodying our commitment to making every customer's experience great., • Assist customers in resolving inquiries, issues, and providing information about our motocross and mountain biking gear, apparel, and outerwear products., • Maintain a high level of product knowledge to effectively address customer questions, showcasing your passion for our brand., • Document customer interactions and maintain accurate records in our customer database, ensuring we keep the rider community informed and satisfied., • Collaborate with other team members and departments to resolve complex customer issues, reflecting our commitment to teamwork., • We’re looking for a candidate who can adapt quickly to change, be flexible, and adjust effectively to changes in the business environment to achieve our goals., • English and Spanish speaker (verbal and written) is essential to connect effectively with our diverse global customer base., • Excellent communication and interpersonal skills, embodying our dedication to making customers' lives easier., • Strong problem-solving and critical thinking abilities, essential for addressing unique customer needs., • Ability to work well under pressure and handle multiple tasks simultaneously, mirroring the spirit of "work hard, play harder.", • SAP, Salesforce and ZenDesk knowledge is a plus but not required., • Prior customer service experience is a plus but not required

We are looking for a B2B Customer Success Representative with native or bilingual level of French, and at least an intermediate-advanced level of English and Spanish, who will take this role to the next level for a Multibrand group. To succeed in this role, it's essential to have a true passion for customer service, adaptability to different challenges, and a proactive mindset. This position reports to the B2B Customer Success Manager and offers flexibility to work from your home office and from our Barcelona headquarters. As the B2B Customer Success Representative (FR/EN/ES), you will have the opportunity to: • Provide excellent customer support via phone, email, and chat in French, English, and Spanish, always ensuring a top-tier experience., • Assist customers with inquiries, issues, and product-related questions focused on our motocross and mountain biking gear, apparel, and outerwear., • Maintain a high level of product knowledge to effectively support and guide customers, representing our brand with pride., • Keep accurate records of customer interactions in our database, contributing to a smooth and efficient customer journey., • Collaborate with cross-functional teams to resolve more complex situations, promoting teamwork and a customer-first culture., • Native or bilingual level of French, • Intermediate to advanced level of English and Spanish (both verbal and written), • A customer-oriented mindset and excellent communication skills, • The ability to adapt quickly, work under pressure and multitask efficiently, • Strong problem-solving skills and a proactive attitude, • Experience with SAP, Salesforce or ZenDesk – a plus, but not required Apply now or drop us a message at – we'd love to meet you

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