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ppJob Title: Performance Analyst, Social Commerce Affiliate /p pDepartment: Sales /p pReports To: Head of TikTok /p pLocation: Onsite, Santo Domingo, DR (D.N) /p pJob Type: Monday – Friday, 9 AM–6 PM AST /p h3Role Purpose /h3 ul liThe Performance Analyst owns the numbers behind the social commerce and affiliate engine. The role has two distinct scopes. On TikTok, it owns full channel reporting—revenue, GMV, TROAS, creator and content performance—and builds the in‑depth dashboards that give the Head of TikTok and each TTS team member visibility into their own performance. Across Amazon.com/ca and DTC, the scope is narrower and affiliate‑specific: tracking affiliate‑driven revenue, activation, and program performance on those channels. /li liThis role exists because the prior model lacked dedicated analytical rigor inside the channel. It turns raw platform data into the dashboards, pacing reports, and winner‑identification signals the team needs to hit the number. It is hands‑on with the data—pulling, modeling, and reporting independently, not waiting on other teams. /li /ul h3Who You Are /h3 ul liAnalytical operator— you build dashboards and pull data yourself across TikTok Seller Center, Ads Manager, affiliate centers, and attribution tools, and you turn raw exports into clear reporting without hand‑holding. /li liFluent in commerce metrics— revenue, GMV, TROAS, CAC, ROAS, activation and graduation rates, GMV per creator, content velocity, LTV. /li liTikTok‑literate— you understand the platform's reporting surfaces and creator economics well enough to build meaningful per‑creator and per‑team‑member views. /li liAffiliate‑aware— you understand affiliate attribution and program reporting across Amazon.com/ca (Levanta, Archer, Wayward, Creator Connections, Amobeez/Sairux, Exon, Logie, Wickfire) and DTC (Impact, Shopify Collabs). /li liDetail‑driven and proactive— you surface emerging winners and pacing risks before anyone asks. /li liComfortable serving two managers— you can prioritize cleanly across a dotted‑line structure. /li /ul h3What You’ll Do /h3 h3TikTok Channel Reporting (Full Scope) /h3 ul liOwn full TikTok channel performance reporting—revenue, GMV, TROAS, content velocity, engagement, creator metrics—on a weekly and monthly cadence. /li liBuild and maintain in‑depth dashboards giving the Head of TikTok and each TTS team member visibility into the performance of their own area. /li liRun pacing analysis against monthly and annual targets, flagging gaps and trajectory versus the $17.2M plan. /li liIdentify emerging power‑law winners in the creator funnel using performance data, feeding the Stage 1 to Stage 2 graduation decision. /li /ul h3Affiliate Reporting (Amazon.com/ca DTC) /h3 ul liTrack affiliate‑driven revenue, activation rates, and program performance on Amazon.com/ca and DTC. /li liMaintain affiliate KPI reporting integrated with the Senior Affiliate Marketing Manager's cross‑channel program reporting. /li liSupport platform‑consolidation analysis with performance data across the affiliate stack. /li /ul h3Cross‑Cutting /h3 ul liStandardize reporting definitions and metric logic so TikTok and affiliate numbers reconcile across the org. /li liSupport monthly performance reporting and joint budget submission with the underlying data and forecasts. /li /ul h3Success Metrics /h3 ul liTikTok channel reporting delivered accurately and on cadence, with zero reconciliation gaps. /li liPer‑team‑member dashboards live and actively used by the TTS team. /li liPacing and gap analysis delivered ahead of monthly reviews, not after. /li liAffiliate reporting for Amazon.com/ca and DTC integrated into the cross‑channel program view. /li liEmerging‑winner signals surfaced early enough to drive graduation decisions. /li /ul h3Cross‑Functional Relationships /h3 ul liHead of TikTok (dotted‑line manager) — TTS reporting and dashboards /li liSenior Affiliate Marketing Manager (dotted‑line manager) — affiliate reporting across Amazon.com/ca and DTC /li liTTS team (Libby, Larissa, recruiter) — per‑area performance views /li liAmazon and DTC affiliate leads — affiliate attribution and program data /li liFinance — revenue reconciliation and forecasting support /li /ul h3Tools Systems /h3 ul liTikTok Shop Seller Center, Ads Manager, Business Center, Affiliate Center /li liKalodata, Fastmoss, Selario (TikTok analytics) /li liEuka (affiliate automation) /li liAmazon Vendor Central/Amazon Seller Central /li liLevanta, Archer, Wayward, Creator Connections, Exon, Logie, Wickfire, Amobeez/SairuxImpact, Shopify Collabs (affiliate platforms) /li liTriple Whale (attribution) /li liLooker, Google Sheets (dashboards and reporting) /li liGoogle Workspace, Slack, Teams, Monday.com /li /ul /p #J-18808-Ljbffr

pJoin Chai Vision as a Performance Analyst focusing on social commerce and affiliate channels. This role involves building and maintaining performance dashboards for TikTok and tracking affiliate-driven revenue across platforms like Amazon. /ppYour analytical skills will be crucial for delivering insights to the Head of TikTok and improving performance metrics. The ideal candidate is comfortable working across multiple channels and managing timelines while providing actionable insights. /p #J-18808-Ljbffr

ppJob Title: Amazon Affiliate Manager /p pDepartment: Marketing /p pReports To: None as of now /p pLocation: Onsite, Santo Domingo, DR (D.N) /p pJob Type: Monday - Friday, 9 AM- 6 PM AST /p h3About Chai Vision /h3 pChai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC) brands across high-impact categories—from fitness and wellness to home, pet care, and supplements. We scale rapidly on platforms like Shopify, Amazon, and TikTok Shop through a data-driven, community-first approach and a relentless focus on product-market fit. /p h3Role Purpose /h3 pThis role exists to drive both top- and bottom-funnel growth through affiliate and influencer partnerships across Amazon. As Chaivision expands its portfolio of mission-driven brands, this position ensures our products are championed by trusted voices while delivering measurable, profitable performance. /p pThis role sits within Brand Marketing but operates in close alignment with the Amazon Sales team to ensure influencer and affiliate activity directly supports Amazon revenue targets, inventory priorities, and promotional strategies. /p h3Values /h3 ul liBeing community-first through authentic affiliate relationships /li liBeing customer-obsessed through conversion optimization /li liBeing efficiency-driven through forecasting, reporting, and ROI discipline /li liBeing growth-centered by driving incremental sales and scaling Amazon affiliate as a revenue stream. /li /ul h3Who You Are /h3 ul liYou thrive in fast-paced, multi-brand eCommerce environments /li liYou are highly analytical and confident owning performance data /li liYou think in ROI, CAC, CVR, AOV, and contribution margin /li liYou understand Amazon attribution, affiliate tracking, and ecosystem policies /li liYou are both relationship-driven and performance-obsessed /li liYou are organized, detail-oriented, and process-focused /li liYou balance strategic planning with hands‑on campaign execution /li liYou can translate performance data into clear leadership insights /li liYou have 2+ years of experience driving sales and creator growth through affiliate networks — Amazon (preferred), Shopify, TikTok Shop, social commerce platforms, or comparable affiliate ecosystems; direct platform management, creator recruitment, commission strategy, and performance optimization preferred. /li /ul h3What You’ll Do /h3 h3Strategic Leadership /h3 ul liBuild full‑funnel affiliate and influencer strategies for each brand /li liDevelop monthly and quarterly revenue forecasts for affiliate‑driven Amazon sales /li liAllocate influencer budgets by brand based on projected ROI and margin targets /li liIdentify and onboard new affiliate platforms (e.g., Levanta, Archer, Amazon Associates) to diversify growth channels /li liDevelop commission structures aligned with profitability goals /li /ul h3Execution Optimization /h3 ul liUpload and manage live affiliate campaigns across Amazon platforms /li liTrack daily and weekly performance pacing vs forecast /li liOptimize commission tiers based on SKU‑level performance /li liAdjust budget allocation based on ROI and conversion trends /li liEnsure influencer content complies with Amazon’s Terms of Service and brand guidelines /li liQA affiliate links, tracking accuracy, and attribution integrity /li /ul h3Performance Reporting (Data Ownership) /h3 ul liMaintain centralized dashboards tracking revenue, ROI, CAC, CVR, and AOV by platform /li liDeliver weekly and monthly performance reports with variance‑to‑forecast analysis /li liProvide leadership with budget pacing updates and strategic recommendations /li liAnalyze SKU‑level profitability and identify scale opportunities /li liBuild and refine SOPs to standardize data reporting across brands /li /ul h3Team Collaboration /h3 ul liMeet weekly to align influencer plans with product launches and promotional calendars /li liPartner closely with the Amazon Sales Team (including collaboration with Guilleme for Amazon‑specific initiatives) to align affiliate pushes with inventory, sales targets, and promotional strategies /li liShare performance insights and forecasting updates with Amazon stakeholders /li liCollaborate with Performance Marketing for funnel optimization and attribution clarity /li liPartner with Creative to improve conversion‑driving content /li /ul h3Tool/Platform Ownership /h3 ul liOwn relationships and campaign execution across Amazon Associates, Levanta, Archer, and other affiliate platforms /li liDevelop and manage influencer CRM systems and tracking workflows /li liMaintain reporting infrastructure in Google Sheets /li liEnsure tracking consistency across platforms /li /ul h3Cross‑Functional Relationships /h3 ul liTBD (Senior Manager, Social Media) /li liLibby Didencu, Larissa Padilla, Daniela Escanez, Gerardo Perez – (TikTok Affiliate Managers and interim Head of TikTok) /li liErick Rodriguez (Affiliate Marketing Manager) /li liAmazon Sales Team (Revenue Inventory Alignment) /li liLeadership Team (Monthly Quarterly Reporting) /li liExternal Affiliate Platforms and Influencers /li /ul h3Tools Systems /h3 ul liAmazon Associates /li liLevanta /li liArcher /li liWayward /li liAmobeez /li liImpact /li liPepperjam /li liWickfire /li liExon /li liLogie /li liAmazon Creator Connections /li liSlack /li liTeams /li liGoogle Suite /li liMicrosoft Office /li liCRM or influencer management tool (Influencer hero, etc.) /li /ul h3Why Work With Us /h3 pJoin a fast-growing ecommerce company where your ideas matter and your growth is part of our mission. At Chai Vision, we’re scaling quickly, building boldly, and redefining what a modern ecommerce team looks like. /p pWe move fast, collaborate deeply, and give our people the space and support they need to thrive. Along with a culture built on innovation and teamwork, we offer benefits that reward your hard work and fuel your growth. /p pIf you thrive in a fast‑paced, creative atmosphere and want to help grow ecommerce brands, you’ll love working here! /p /p #J-18808-Ljbffr

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad? Descúbralo a continuación. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. xbhjioe Join us in delivering exceptional support to our Infinni platform users!

Gestión de redes sociales como Instagram, TikTok, Facebook, YouTube y LinkedIn. Creación, grabación y edición de reels, stories, vídeos cortos y publicaciones. Redacción de textos, respuesta a mensajes y apoyo al crecimiento de la comunidad online. Se requiere mínimo seis meses de experiencia, conocimientos en redes sociales y creación de contenido, así como manejo de herramientas de grabación y edición de vídeos. No es necesario título específico, pero se valora formación en marketing, comunicación, publicidad, diseño, audiovisuales o comercio. También contar con inglés básico o medio para entender tendencias y contenido digital. Se necesita una persona creativa, proactiva, comunicativa y con ganas de aprender. Contrato indefinido, jornada completa y salario según convenio.

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!