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The role: My client owns a portfolio of luxury villas in Marbella for holiday rentals across Airbnb and other OTAs, as well as through agencies. They need a hands-on Operations Manager to own day-to-day performance. You will be the single point of contact for guests, cleaners, and contractors. You’ll run guest communications, check-ins/outs, turnovers, maintenance, listings, and compliance to deliver 5-star stays and strong occupancy. Key responsibilities: Guest operations: Respond to inquiries and in-stay issues; manage pre-arrival, check-in, and check-out. Verify guest details, apply house rules, handle deposits/claims, and resolve disputes. Offer and coordinate add-ons (airport transfers, late check-outs, extra cleaning). Turnovers and quality: Build weekly cleaning and laundry rota; ensure linens and consumables are stocked. Conduct pre-arrival QC inspections; arrange rapid fixes for snags before check-in. Keep photo logs for condition and inventory control. Maintenance and contractor management: Coordinate routine and urgent works (handyman, HVAC, pool, garden, appliances, AV/Wi-Fi). Source, brief, negotiate, and evaluate vendors; track warranties and service intervals. Maintain a preventative maintenance calendar and work-order tracker. Listings, pricing, and performance: Keep listings accurate and compelling (photos, copy, amenities, house manuals). Monitor calendars, minimum-stay rules, and dynamic pricing to hit occupancy/RevPAR goals. Track comp set and seasonality; propose pricing/package changes. Compliance and administration: Reconcile OTA payouts, vendor invoices, deposits, and damage claims. Produce weekly ops snapshots and monthly owner reports per villa. Requirements: 2–4 years in short-term rental or boutique hotel/aparthotel operations managing 8–30 units or similar complexity. Proven track record of high guest ratings (4.8+ overall; strong cleanliness scores) and fast messaging SLAs. Hands-on turnover scheduling and vendor management experience. Comfortable with evening/weekend rota and back-to-back turnovers, especially in high season. Fluent Spanish and English; clean driving licence and own car; Marbella-based or nearby. If this sounds like an exciting opportunity & you have the required experience, please get in touch ASAP. Stand out from the crowd - be an Awesome candidate!