Technical Support Engineer
1 day ago
Paris
About the Company CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint. We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth. About the Role In this customer-facing role, your primary focus will be ensuring partners and enterprise clients are expertly trained to demonstrate, install, and utilize CHCNAV products and solutions seamlessly. You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner/customer locations for training, demos, or problem-solving. Key responsibilities include: • Ensure the successful onboarding of new partners from both a hardware and software perspective., • Provide timely technical support and training on product needs and issues via email, phone, web conference and in person., • Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests., • Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements., • Support sales functions as a technical expert/consultant for surveying., • Develop and update training materials. About You • Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field., • Minimum of 3 years of effective experience in customer service/technical support or technical training in surveying, GNSS, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying..., • Fluency in French and professional level of English – written and oral – are mandatory., • Possess strong problem-solving skills and excellent analytical skills., • Presentation and public speaking skills, including training and technical demonstrations., • Comfort with learning new computer applications. Note: To be considered for this position, candidates must already live and eligible to work in France. Travel Requirements There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV France team. What we offer • A job in an international result-oriented company where you can make full use of your skills., • Excellent business environment and career prospect in dynamic, high growth market., • The opportunity to develop yourself and be part of a fast-growing global company., • Remuneration commensurate with experience.