Offres Service à la clientèle à Les LilasCréer des alertes d'emploi

Vous avez obligatoirement une première expérience, qui vous a conforté dans la passion que vous vouez aux métiers de la banque, et votre entourage dit de vous que vous êtes empathique, résolument orienté vers les autres. Vous expérience a obligatoirement été acquise dans l'environnement ba

Transmettre les instructions aux services opérationnels et suivre les expéditions.

Vous rejoindrez notre équipe et travaillerez en étroite collaboration avec des account manager confirmés.

La mise en place d’une vision stratégique et d’une relation privilégiée avec les interlocuteurs clés de vos clients parmi la C-suite • Le développement d’une connaissance fine des problématiques de vos clients ainsi que des offres et expertises de Capgemini qui pourraient y

Nom du poste à pourvoirChannel Account Manager Description du posteEn tant que Channel Account Manager, vous serez le point de contact principal pour un portefeuille de 5 à 10 partenaires.

Au menu: - Suivre une stratégie commerciale adaptée au portefeuille et définie par les managers de région ; - Gérer le portefeuille clients de l'entreprise sur ton périmètre ; - Proposer nos autres solutions (frigos connectés, corners) et de la vente additionnelle aux entreprises clientes a

MyDigitalSchool Paris, école spécialisée dans les métiers du digital, recherche pour une de ses entreprises partenaires un Account Manager SEA/Social Ads (H/F). Maîtrise de Google Analytics, Facebook Business Manager, Google Search Console, Suite office (Word, Powerpoint, Excel) Notions.

Travailler en lien étroit avec le/la Tax Manager et le/la Responsable IFRS & Solvabilité II, notamment sur les reportings consolidés ;.

Au sein de la Direction Logistique et SAV, vous participerez au développement du Customer Service en menant les missions suivantes :.

Experience in customer service and CRM tools is a plus, but not a must. A positive attitude and a love for communicating with customers and colleagues. Concentrix is on a remarkable growth journey, expanding rapidly across the Nordic market! 🎉 We're on the lookout for Danish & English-speaking Cu

As a Technical Account Manager you will focus on this emerging market, where Flexcity France aims to be a market leader. Hard Skills - Solid network and experience (5+ years) in the heat-intensive industry (steam and/or hot water production), with ability to discuss with plant and energy managers w

The Major Account Manager partners with our customers to secure their entire digital experience. As a Major Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer.

Arlettie s’est imposée comme leader européen dans l’organisation des ventes privées inédites en showroom comme en ligne, réunissant les plus grands noms du Luxe dans nos espaces à Paris, à Londres, à Milan et bientôt à New York.Véritable ambassadeur(drice) d’Arlettie, vous veillerez

Participer à l’analyse des demandes clients et améliorer le niveau de service. Au moins 2 ans d’expériences dans le domaine du service client. POSTE RECHERCHE : Spécialiste service clients.

SoCloz, est une plateforme logicielle SaaS de Digitalisation des points vente ayant pour vocation de transformer l’expérience en magasin physique.Plateforme omnicanale au service du commerce unifié, SoCloz réunit au sein d’une seule et unique interface intuitive : un système de prise de comm

Premier entretien, avec Gabrielle notre Key Account Manager. Au sein du pôle Revenue d’Aria et directement rattaché à Gabrielle, notre Key Account Manager FR/EU, tu accompagneras certains clients d’Aria pour t’assurer de la satisfaction continue.

En tant qu’Account Manager Banque H/F vos challenges seront les suivants :Participer à la définition de la stratégie secteur/compte à court moyen long terme (et la décliner) avec les différents acteurs référents de l’équipe Fina

En tant que Consultant Senior en Relation Client, vous serez au cœur de la transformation de nos clients, intervenant sur un large spectre de sujets liés à la relation client. Votre profil : Prêt à relever le défi ?Vous êtes passionné

Insuffler une culture forte du service et de l’empathie au sein de l’équipe. Ils recherchent un Head of Customer Support pour structurer et faire grandir l’équipe support d’une application grand public en forte croissance (25M+ d’utilisateurs dans le monde). Définir et déployer la stra

Dans le cadre de notre croissance et pour renforcer notre positionnement dans le secteur santé, nous recherchons un(e) Global Account Manager Santé Publique disposant d’une solide expérience et d’un réseau établi pour piloter le développement de cette activité stratégique.

Sparfell is a leading, family-owned group offering a wide range of high-end services across business aviation, yachting, helicopters, properties, and design.Headquartered in Geneva and supported by several AOCs, the group operates through strategic entities in Paris, Vienna, Luxembourg, San Marin

Vous Accompagnez nos clients dans la gestion de leur évènement (repas d'affaires, demande traiteurs, Journées d'études / Séminaires, évènements).Vous Suggérer les partenaires adaptés aux besoins de vos clients.Vous êtes garant du taux de transformation des propositions commerciales.Vous ê

Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable. SAP BASIS & HANA Account Manager - French Speaker. Supporting customers on technical requirements throughout their

Account Manager / Customer Success.

We are looking for a proactive, results-driven Account Manager to develop business opportunities and drive revenue growth across medium-sized accounts with strong growth potential.

CHC Navigation is a global provider of innovative GNSS navigation and positioning solutions covering a wide range of professional applications, including land and airborne surveys, conventional GNSS surveys, 3D mass data acquisition, precision farming, unmanned navigation and robotics, real-time GNS

Global Account Manager – France.

As an Account Manager (AM), you will oversee the end-to-end order fulfillment process for clients, collaborating closely with BD, Sales, and internal teams to ensure seamless post-contract execution—from order requests and payment follow-up to delivery coordination.Your primary KPI will be driving

CTI (Cisalpina Tours International).In alignment with our ambitious.As a Business Travel Consultant at CTI France, you will be responsible for:.Booking all aspects of Business Travel including flights, rail, hotel, car hire, and taxi reservations.Issuing tickets, handling possible changes, cancellat

Collaborer avec les équipes internes (produit, logistique, technique) pour assurer une exécution fluide et optimale. Vous avez évolué dans un environnement SaaS, logistique ou tech.

Un anglais conversationnel est demandé pour ce poste (contexte international).

Gestion et suivi des projets RH. Organiser de nouveaux webinaires orientés problématiques RH et social. Un premier appel de pré-qualification avec notre RH.

TBO.COM - an international award-winning travel tech organization is looking for top talent Operation FIT specialist in Travel Industry to join our global team. • Please apply only if you're fluent in French + English ** We can offer Employment Contract Job description: • Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.,, • Coordinate offline requests with internal departments., • Handling bookings/cases with last-minute and on-spot challenges to solve problems., • Receiving incoming calls helping travel agents using the platform and managing reservations with special requests, • Negotiate customer needs with suppliers and individuals, using out-going call to find and agree on best resolutions., • Creative thinking and results-oriented candidate with ability to handle complicated cases while coordinating with multiple stakeholders., • Operating a few online systems at once, providing service to travel agents., • Responsible to solve operational and administration cases/tasks from A-Z Qualifications: • Service oriented persona with high communication skills, • Independent, self-motivated, patient, and goal-oriented work style, solving problems., • Can control and lead multiple tasks, activating all resources to efficiently solve cases., • Experience working B2B with travel agents/ business professional in the industry., • Ability to adapt quickly to new technologies, products/system, and company procedures. Interested? Please send English CVs only.

Les missions du poste Vos responsabilités En tant qu'Account Manager vous pilotez le développement de votre propre centre de profit : - Développement et fidélisation d'un portefeuille clients stratégiques (BTP/TRANSPORT) - Ouverture de nouveaux comptes, soutien actif aux référenceme

Être commercial(e) chez eux, c'est intervenir sur l'ensemble du cycle de vente : - Développer ton portefeuille clients composé de dirigeants d'entreprises du digital - Rencontrer tes clients lors de déjeuners et d'événements exclusifs auxquels tu participeras - Comprendre leurs besoins pour le

Who we are: At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey. Nature and aim of the position Location: Paris, Central Germany or Benelux Department: Commercial / Strategic Account Management Reports to: Head of Global Accounts DACH Benelux Your role As Global Account Manager, you are the strategic owner and ambassador of a high-value portfolio of international retail clients and top prospects. You will lead client engagement at all levels - global, regional, and local - ensuring profitability, performance, and partnership excellence. This position holds cross-functional influence, acting as a key stakeholder in product innovation and decision-making that shapes Global Blue’s commercial evolution. Main duties and responsibilities Client Strategy & Ownership • Lead the full lifecycle management of assigned Global Accounts, including vision-setting and execution., • Based on a thorough risk assessment, develop in-depth account plans capturing client strategy, stakeholder mapping, and market dynamics., • Define commercial objectives, relationship priorities, and strategic initiatives across each client organization., • Align local Key Account Managers and country teams to ensure consistent implementation across all cooperation markets. Commercial Leadership • Design and execute negotiation strategies tailored to each client's structure and expectations., • Lead tender coordination, securing appropriate resources across functions., • Own pricing strategy approvals within delegated authority limits., • Ensure compliance with group policies, commercial guidelines, and legal requirements. Stakeholder Engagement • Build relationships with senior executives (COOs, CEOs, Country Managing Directors), including all relevant functions (Retail IT, Legal, Procurement, Finance, Treasury, Operational and Business Retail, Trainings and Marketing)., • Deploy “Second Face” strategy with Global Blue Management team to deepen influence and embed the partnership value across all relevant leadership levels in the client organization, • Collaborate with internal teams – KAM, Tech, Product, Operations, Customer Value Creation, Business Intelligence, Digital Marketing, Finance and Legal - to shape priorities and drive execution. Prospect Strategy • Define approach for top prospects – new clients or markets -, developing tailored pursuit plans and managing follow-up., • Work with Country Managing Directors and their Key Account Management team to establish local interaction models Key Performance Indicators (KPIs) • Customer Retention and Satisfaction, • Net Turnover & Turnover from New Business, • Market Share Growth, • Refund Ratio, Issue Ratio, Merchant Commission Ratio, • New Service Adoption and Cross-Selling Success Internal Collaboration • Line Manager, Head of Global Accounts, • Country Managing Directors, local Heads of Key Accounts and KAMs, • Global Technical Account Managers, Product Development and Field Service Management teams, • Customer Value Creation, Business Intelligence, Digital Marketing, • Legal, Finance, Operations Required Background & Experience • Minimum 6 years of senior commercial experience in complex B2B environments with long sales cycles, • Proven success in international client management and tendering, • Bachelor’s degree required; advanced degree a plus, • Fluent in English and German; French advantageous Skills & Competencies • Strategic and global mindset with strong business acumen, social and cultural competence, • Skilled in collaborating across diverse cultural contexts and adapting quickly to evolving priorities and organizational change both internally and externally, • Competence in multitasking and setting clear priorities, • Excellent negotiation, listening, and interpersonal abilities, • Resilience and ability to thrive under pressure, • Reasonable grasp of / interest in retail tech and payment systems, • Working knowledge of CRM and financial reporting tools, • Proficient in MS/Google Office and project management principles Together, we go further: At Global Blue, you’ll enjoy: • Hybrid work flexibility, • Hands-on learning in luxury retail, technology, and data-driven marketing., • Fun team-building activities, workshops, and social events. At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.

Position Title: Account Manager (Enterprise) Location: Paris, hybrid About GTT: GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges. Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. For more information, visit ___. Role Summary: At GTT, our Account Managers are more than just relationship builders, they’re strategic partners and growth drivers. As an Account Manager, you’ll be responsible for deepening relationships within our existing client base, uncovering new opportunities, and delivering tailored solutions that solve real business challenges. You’ll combine commercial acumen with consultative selling to position GTT’s full suite of connectivity and networking services. From identifying pain points to closing deals, you’ll play a key role in driving revenue, customer satisfaction, and long-term loyalty. Key Responsibilities: • Develop and expand relationships within existing accounts, identifying new opportunities and understanding customer pain points., • Sell GTT’s full portfolio of services, including SD-WAN, MPLS, Internet, and other connectivity solutions across the market., • Profile key customers and target organizations with international footprints and complex decision-making structures., • Build and manage a robust pipeline through proactive outreach, marketing collaboration, and re-engagement of past and current customers., • Present GTT solutions with clarity and confidence to both technical and non-technical stakeholders., • Drive opportunities from initial discovery through to successful close, ensuring alignment with customer needs and business goals., • Collaborate with internal teams to ensure smooth delivery and ongoing customer satisfaction. Required Qualifications: • 5–10+ years of enterprise sales experience, ideally in telecom, networking, cloud, or IT services., • Proven ability to engage and influence C-level executives., • Strong understanding of sales methodologies (e.g., SPIN Selling, Miller Heiman)., • Commercially driven with a consultative approach to selling., • Comfortable discussing technical solutions and translating them into business value., • Ambitious, competitive, and motivated by success., • Excellent communication and presentation skills. Desirable Traits: • A passion for sales and a genuine interest in solving customer challenges., • Entrepreneurial mindset with the ability to build a pipeline., • Collaborative and team-oriented, with a sense of fun and energy., • Familiarity with CRM tools and sales enablement platforms. Why Join GTT? GTT connects people across the globe through high-performance network services. We’re committed to delivering simplicity, speed, and agility to our customers and we’re just as committed to supporting our sales professionals with the tools, training, and culture they need to thrive. Core Competencies • Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations., • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors., • Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner., • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations., • Networking: Understanding of the business value of creating mutually beneficial relationships with individuals outside of incumbent's own organization and ability to generate productive relationships with internal and external partners that improve access to resources and expertise., • Enterprise Sales: Knowledge of various sales strategies and solutions used to execute and fulfil a sales plan; ability to sell a hospitality organization's brand, products, and services through multiple and diverse avenues, • Sales Proposals and Presentations: Knowledge of sales processes, tools, and techniques; ability to prepare and present formal recommendations for how the organization can meet the customer's needs., • Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Universal Competencies • Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented., • Customer First (Customer Facing) : Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level., • Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

Globalis est l’atelier des technologies numériques. Des développeurs extraordinaires y façonnent des sites et des applications web et mobile complexes. Tous ensemble, en co-élaboration avec nos clients, nous contribuons à digitaliser les business, à dématérialiser les processus, à renforcer les plateformes métier, à faire monter en puissance des sites et des applications à forte audience. Nous défendons la vision d’un web mondial de qualité. Nous le voulons rapide, éthique, accessible et aux données sécurisées. Travailler chez Globalis, c’est d’abord partager une vision du web, la passion du développement de sites et d’applications complexes, et l’ambition d’évoluer parmi les meilleurs. Nous renforçons notre équipe commerciale sur notre offre Assistance Technique et nous recherchons un ingénieur d’affaires confirmé en CDI motivé pour relever avec nous de nombreux challenges. MISSION Dès votre intégration au sein de notre équipe, vos journées seront rythmées par des ateliers afin d'appréhender les enjeux de nos clients: • Ateliers commerciaux: plusieurs sessions par semaine avec un collaborateur support (directeur de BU, business manager, chargé de recrutement...) pour maîtriser l'ensemble de la chaîne commerciale., • Rencontres : vous échangerez avec l’ensemble de nos collaborateurs (développeurs, lead développeurs, architectes, chef de projets...) pour comprendre leurs métiers. Vous aborderez l’ensemble du cycle de vie d’une affaire : • Prospections ciblées et relances téléphoniques : base de données interne (outil CRM) et chasse de prospects,, • Développement et gestion d’une liste de compte identifiés,, • Écoute, identification et compréhension du besoin, apport de solution,, • Chasse des profils sur Linkedin et les job-boards (développer le vivier des freelances : TJM, disponibilités, compétences…),, • Préqualification téléphonique et réalisation des entretiens,, • Dimension managériale avec les différents consultants,, • Emission des bons de commande et facturation,, • Gestion administrative et contractuelle,, • Gestion complète du cycle de vente, de la prospection à la fidélisation,, • Réponses aux appels d’offre : construire une réponse avec le support des équipes techniques,, • Améliorer la visibilité de Globalis à travers l’animation de ce réseau,, • Veille commerciale et concurrentielle : rester à l'écoute des évolutions du marché. PROFIL RECHERCHÉ Vous avez une formation commerciale de niveau bac+5 avec une expérience d’au moins deux ans sur un poste en vente de service complexe. Une expérience confirmée en prospection et chasse téléphonique sera un gros atout. Les compétences nécessaires pour réussir : • Adaptabilité,, • Esprit entrepreunarial,, • Esprit de conquête,, • Chasse et élevage de compte,, • Autonomie et organisation. AVANTAGES Package de rémunération attractif : fixe + commissions + primes, • ordinateur portable,, • téléphone mobile,, • télétravail,, • PEE,, • congés ancienneté,, • tickets restaurant, participation aux frais de transport,, • excellente mutuelle, prévoyance, retraite complémentaire,, • comité d’entreprise.

We are seeking an Account Manager (french speaking) to join our dynamic Paris office. If you are a strategic thinker with exceptional client relationship management skills and a background in the creative and design industry, we want to hear from you. This role involves driving business growth, managing client projects, and leading a talented team to deliver outstanding results. Your Responsibilities Business development: • Expand and nurture relationships with existing clients., • Identify and secure new business opportunities through networking and strategic outreach. Client and project management: • Oversee client projects from inception to completion, ensuring timely and quality delivery., • Create and manage project budgets, coordinating with the General Manager and administrative team., • Supervise the creative process, including briefing, team organization, progress tracking, presentations, and final deliveries., • Maintain strong client relationships through regular feedback, debriefs, and reports. Economic management: • Generate monthly financial reports for ongoing projects., • Monitor industry trends to inform strategic decisions., • Develop and implement strategies for effective client engagement and business growth. Communication channels: • Ensure all managed projects are showcased on Angelini Design’s website, presentations, digital platforms, and social media. You’ll be a great fit if you have: • Solid experience in the creative agencies sector with strategic planning and commercial capabilities., • Experience in print and brand design environments., • Proven experience in client relationship management and team leadership within creative agencies., • Strong leadership qualities that inspire and motivate your team., • Ability to drive clients, the team, and the agency towards productive outcomes., • Approach challenges with a solution-oriented mindset., • Excellent organizational skills and attention to detail., • Genuine love for visual arts and sensitivity to the graphic design world., • Strong verbal and written communication skills in French and English., • You are based in Paris Job title Account manager Job Level Senior level Contract Full time Salary to be defined together with the candidate. Location Paris, 9 Rue Charlot, 75003 Starting date As soon as possible. Contact About Angelini Design Angelini Design is a communication and graphic design agency which offers strategic and creative consulting services in corporate and brand identity projects, institutional editing and packaging design, point of sale and event set-up, web and multimedia projects. We work in Rome, Turin, Paris and Shanghai with a portfolio of more than 80 clients. Each of our clients works directly with one or more of our internal teams. This reflects our conviction that great design cannot happen without passion, intelligence, and personal commitment, which is demonstrated by a portfolio of work that spans over three decades.

Titulaire d'une formation supérieure de niveau Bac +5, type Ecole d'ingénieur ou de commerce, vous justifiez d'une expérience réussie d'au moins 2 ans (hors stages et alternance) dans la vente complexe en ESN ou vente en cabinet de conseil pour des comptes public. Vous aurez la responsabilité c

Les missions du poste Vos responsabilités En tant qu'Account Manager vous pilotez le développement de votre propre centre de profit : - Développement et fidélisation d'un portefeuille clients stratégiques (PHARMA/RETAIL) - Ouverture de nouveaux comptes, soutien actif aux référenceme

Votre rôle : Directement rattaché à la Directrice des Opérations et de la Transformation, vous serez responsable de la conduite de projets de transformation au sein du Groupe.Votre mission principale sera de garantir l'adoption, la satisfaction et l'utilisation optimale des futurs outils in

Customer Service Manager, vous aurez pour missions principales : * Assurer le suivi opérationnel des commandes passées via notre DMS : contrôle, déblocage, alertes ; * Gérer les réclamations clients en défendant les intérêts de l'entreprise (souffrances transport, litiges, retours) ;

Senior Travel Consultant - Sabre & English and French or German. Strong verbal and written communication skills in English and French or German.

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team.Senior Travel Consultant (Remote).Full‑time, France, Poland, Spain, Belgium, Netherlands.As a Senior Travel Consultant, you are the face of our company.You’ll communicate and respond to requests for curren

Referrals increase your chances of interviewing at Tour Travel by 2x.

Customer-oriented mindset (previous experience a plus).

Maintain customer satisfaction and service quality. We are currently looking for customer service specialists to join international teams based in. Communicate with customers via phone, email, and chat.