



Job Title
Floor Manager, Senior Receptionist and Owner Support
Location
SliderCuts Studios 176 Hackney road, E2 7QL
Hours
2 to 3 days per week
Some remote availability required
Pay
£14.50 to £16.50 per hour
Pay dependent on experience, capability, and level of responsibility taken on
Role Overview
SliderCuts Studios is looking for a reliable, organised, and confident Floor Manager to oversee the day to day running of the shop.
This role combines senior receptionist duties, shop floor management, systems and processes development, and direct support to the owner, Mark MacIver.
The Floor Manager will be the main operational point of contact for the shop, both on site and remotely. Their role is to take the majority of day to day operational responsibilities off the owner, allowing the business to run smoothly without constant involvement.
This person will be trusted to handle issues independently, create structure, and only escalate matters to the owner when necessary.
Key Responsibilities
Shop Standards and Environment
Maintain high standards across the shop at all times
Ensure the shop is clean, organised, and presentable
Oversee toilet cleanliness and restocking
Ensure supplies such as toilet rolls, tissues, kitchen towels, and cleaning products are always stocked
Carry out regular stock checks
Order stock and uniforms when required
Report and arrange repairs for anything broken or damaged
Source and liaise with cleaners, handymen, and external contractors
Hire new cleaners or maintenance support when required
Customer Service and Reception
Carry out full receptionist duties on shift, including
Answering phone calls
Responding to customer enquiries
Managing bookings and rescheduling appointments
Handling customer complaints calmly and professionally
Being the front of house presence and setting the tone for customer experience
Sweeping and maintaining shared spaces during the day
Staff Management and Behaviour
Oversee the receptionist team
Ensure receptionists are completing their duties properly
Address issues where standards are not being met
Provide guidance and direction to reception staff
Maintain professional behaviour and standards within the shop
Deal with initial barber complaints or concerns
Support basic HR related matters and escalate when required
Operations and Point of Contact
Act as the main point of contact for the shop
Be available for messages or calls if issues arise
Handle situations such as staff sickness or lateness
Find cover or solutions where possible
Ensure problems are resolved quickly and efficiently
Relay key information and updates to the owner
Systems, SOPs, and Processes
Create, improve, and maintain systems and processes within the shop
Help develop and document SOPs to ensure consistency and efficiency
Learn how the shop operates and find better ways to run it
Improve organisation, structure, and workflows
Ensure systems are followed by the team
Support the owner in building a shop that can operate smoothly without constant oversight
Owner Support and Mini Assistant Duties
Support the owner, Mark MacIver, with operational and administrative tasks
Act as a mini assistant to the owner alongside shop floor responsibilities
Carry out tasks that free up the owner’s time
Assist with organisation, follow ups, and day to day business matters
Handle tasks both on site and remotely when required
Communication, Writing, and Research
Confidently write and respond to emails
Communicate clearly with suppliers, contractors, and service providers
Carry out research when required
Find suppliers, services, products, or solutions independently
Contact companies, compare options, and organise purchases
Be resourceful and able to work things out without constant instruction
Systems and Technology
Learn and confidently use the booking system used by the shop
Manage bookings, changes, and customer flow effectively
Be comfortable using computers, email, and online tools
Keep information organised and documented
Ideal Candidate
The ideal person for this role
Is highly organised and dependable
Is confident managing people and addressing issues
Is strong with systems, processes, and organisation
Is comfortable creating and following SOPs
Has excellent written and verbal communication skills
Is confident with research and problem solving
Can work independently without constant instruction
Is proactive and solutions focused
Is calm under pressure and professional at all times
Experience in a barbershop, salon, hospitality, or customer facing environment is a strong advantage.
What This Role Replaces
This role is designed to take over many of the tasks currently handled by the owner, including:
Stock and ordering
Uniform management
Handling complaints
Day to day shop issues
Reception oversight
Staff and behaviour management
Systems and process creation
General operational responsibility
Progression
As trust, experience, and responsibility grow, the role may expand further.
Pay reflects capability and the level of responsibility taken on.
How to Apply
To apply for this role, please submit:
Applications without a cover letter and completed questions may not be considered.
Application Questions
Please answer the following four questions as part of your application.
This role is designed to take day to day responsibilities off the owner and run the shop smoothly.
Tell us about a time you were trusted to take ownership of a role or responsibility without constant supervision. What was the outcome?
Systems, processes, and SOPs are a key part of this role.
Describe any experience you have creating, improving, or following systems and processes in a workplace. How did this improve the business or team?
This role involves managing people and addressing issues when standards are not being met.
How do you approach difficult conversations with staff while maintaining professionalism and respect?
This role also involves research, organisation, and written communication.
Give an example of a time you had to research a solution, contact suppliers or service providers, and communicate clearly by email to get something done.
176 Hackney Road, E2 7QL, London

Hair care • 11-50 Employees
Hiring on JOB TODAY since January, 2026
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