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Assistant Shop Manager - SliderCuts

Salon & Beauty

2 days ago204 views

Job Title


Floor Manager, Senior Receptionist and Owner Support



Location
SliderCuts Studios 176 Hackney road, E2 7QL



Hours
2 to 3 days per week
Some remote availability required



Pay
£14.50 to £16.50 per hour
Pay dependent on experience, capability, and level of responsibility taken on


Role Overview
SliderCuts Studios is looking for a reliable, organised, and confident Floor Manager to oversee the day to day running of the shop.


This role combines senior receptionist duties, shop floor management, systems and processes development, and direct support to the owner, Mark MacIver.


The Floor Manager will be the main operational point of contact for the shop, both on site and remotely. Their role is to take the majority of day to day operational responsibilities off the owner, allowing the business to run smoothly without constant involvement.


This person will be trusted to handle issues independently, create structure, and only escalate matters to the owner when necessary.


Key Responsibilities


Shop Standards and Environment


Maintain high standards across the shop at all times


Ensure the shop is clean, organised, and presentable


Oversee toilet cleanliness and restocking


Ensure supplies such as toilet rolls, tissues, kitchen towels, and cleaning products are always stocked


Carry out regular stock checks


Order stock and uniforms when required


Report and arrange repairs for anything broken or damaged


Source and liaise with cleaners, handymen, and external contractors


Hire new cleaners or maintenance support when required


Customer Service and Reception



Carry out full receptionist duties on shift, including
Answering phone calls


Responding to customer enquiries


Managing bookings and rescheduling appointments


Handling customer complaints calmly and professionally


Being the front of house presence and setting the tone for customer experience


Sweeping and maintaining shared spaces during the day



Staff Management and Behaviour


Oversee the receptionist team


Ensure receptionists are completing their duties properly


Address issues where standards are not being met


Provide guidance and direction to reception staff


Maintain professional behaviour and standards within the shop


Deal with initial barber complaints or concerns


Support basic HR related matters and escalate when required



Operations and Point of Contact


Act as the main point of contact for the shop


Be available for messages or calls if issues arise


Handle situations such as staff sickness or lateness


Find cover or solutions where possible


Ensure problems are resolved quickly and efficiently


Relay key information and updates to the owner



Systems, SOPs, and Processes


Create, improve, and maintain systems and processes within the shop


Help develop and document SOPs to ensure consistency and efficiency


Learn how the shop operates and find better ways to run it


Improve organisation, structure, and workflows


Ensure systems are followed by the team


Support the owner in building a shop that can operate smoothly without constant oversight



Owner Support and Mini Assistant Duties


Support the owner, Mark MacIver, with operational and administrative tasks


Act as a mini assistant to the owner alongside shop floor responsibilities


Carry out tasks that free up the owner’s time


Assist with organisation, follow ups, and day to day business matters


Handle tasks both on site and remotely when required


Communication, Writing, and Research


Confidently write and respond to emails


Communicate clearly with suppliers, contractors, and service providers


Carry out research when required


Find suppliers, services, products, or solutions independently


Contact companies, compare options, and organise purchases


Be resourceful and able to work things out without constant instruction


Systems and Technology


Learn and confidently use the booking system used by the shop


Manage bookings, changes, and customer flow effectively


Be comfortable using computers, email, and online tools


Keep information organised and documented



Ideal Candidate


The ideal person for this role


Is highly organised and dependable


Is confident managing people and addressing issues


Is strong with systems, processes, and organisation


Is comfortable creating and following SOPs


Has excellent written and verbal communication skills


Is confident with research and problem solving


Can work independently without constant instruction


Is proactive and solutions focused


Is calm under pressure and professional at all times


Experience in a barbershop, salon, hospitality, or customer facing environment is a strong advantage.



What This Role Replaces


This role is designed to take over many of the tasks currently handled by the owner, including:


Stock and ordering


Uniform management


Handling complaints


Day to day shop issues


Reception oversight


Staff and behaviour management


Systems and process creation


General operational responsibility


Progression


As trust, experience, and responsibility grow, the role may expand further.


Pay reflects capability and the level of responsibility taken on.


How to Apply


To apply for this role, please submit:

  • Your CV
  • A cover letter explaining why you are a good fit for this role
  • Answers to the four questions below

Applications without a cover letter and completed questions may not be considered.


Application Questions


Please answer the following four questions as part of your application.


This role is designed to take day to day responsibilities off the owner and run the shop smoothly.
Tell us about a time you were trusted to take ownership of a role or responsibility without constant supervision. What was the outcome?


Systems, processes, and SOPs are a key part of this role.
Describe any experience you have creating, improving, or following systems and processes in a workplace. How did this improve the business or team?


This role involves managing people and addressing issues when standards are not being met.
How do you approach difficult conversations with staff while maintaining professionalism and respect?


This role also involves research, organisation, and written communication.
Give an example of a time you had to research a solution, contact suppliers or service providers, and communicate clearly by email to get something done.

  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Part-time
  • Salary
    £14.5 – £16.5 hourly
  • Starting time
    Immediate start!

pin icon176 Hackney Road, E2 7QL, London

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Salon & BeautyLondon

Hair care • 11-50 Employees

Hiring on JOB TODAY since January, 2026

It’s a friendly job that’s has a lot of benefits from the experience and network you can build up.

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