Customer Service Representative x2
4 days ago
Wokingham
Customer Service Representative x2 Location: Pinewood, Berkshire Planned Office Move: Maidenhead – October 2026 Department: Customer Support Centre – MedTech Contracts Available: • 1 × 12month Month Rolling Assignment Contract Pay Rate: £13.85 per hour (starting rate) (with structured pay progression following probation and performance milestones) Reports to: Team Leader Job Description Manpower is proud to be partnering with Johnson & Johnson MedTech, a global leader in healthcare innovation, to recruit Customer Service Representatives to join the Customer Support Centre team. This is an excellent opportunity to become part of a high-performing, professional customer service function supporting a broad portfolio of innovative medical technologies used by healthcare professionals worldwide. You will play a vital role in delivering outstanding service to both internal and external customers, contributing directly to operational excellence and customer satisfaction. The successful candidates will demonstrate a strong customer-first mindset, accuracy in execution, and a commitment to continuous improvement in a fast-paced, regulated environment. Important: Candidates must be able to work from Pinewood initially and commit to relocating to the Maidenhead office from October 2026, in line with the planned office move. • Manage inbound customer enquiries through to effective and timely resolution., • Process customer orders accurately, following established procedures and controls., • Log all customer interactions in Salesforce CRM with a right-first-time approach., • Build and maintain strong customer relationships, providing feedback to internal stakeholders., • Support quality, accuracy, and performance monitoring within Customer Services., • Drive first-time resolution and contribute to root-cause analysis and corrective actions., • Assist senior team members with day-to-day operational activities., • Support eCommerce channels and order automation initiatives., • Participate in projects and continuous improvement initiatives aligned to departmental goals., • Act in accordance with Johnson & Johnson Credo values, compliance standards, and health & safety requirements. About You You will be a motivated, customer-focused professional who thrives in a structured, performance-driven environment. You’ll take ownership of your work, demonstrate initiative, and consistently deliver a high standard of service. Essential Skills & Experience: • Educated to A-level standard or NVQ Level 3 (or equivalent)., • Proven experience in customer service, ideally telephone-based., • Excellent verbal and written communication skills., • Strong organisational and numerical skills with high attention to detail., • Confident using CRM systems and IT tools; Salesforce experience is desirable., • Results-oriented with a proactive, problem-solving mindset., • Strong interpersonal skills and ability to build effective working relationships., • Comfortable working under pressure in a demanding environment., • Knowledge of Excel and reporting tools is advantageous. Why Join Us? At Johnson & Johnson MedTech, you’ll join an organisation that’s redefining healthcare and improving patient outcomes globally. You’ll be part of a collaborative and supportive team, with opportunities to develop your skills, contribute to meaningful work, and grow within a world-class organisation guided by If you’re ready to start as soon as possible, can commit to hybrid working with a minimum of 3 days on site, and are comfortable with the future office move to Maidenhead, we’d love to hear from you. Please note: Appointment to this role is subject to a satisfactory Basic DBS check. Apply today through Manpower to join the Johnson & Johnson MedTech Customer Support team