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Nuffield Health have an exciting opportunity for a Customer Experience Manager to contribute to our purpose to build a healthier nation by defining our customer experience strategy, through ensuring a deep understanding of our current and prospective customers and ensuring that we put the customer a

Ipsos is a global leader in market research, and we are seeking English‑speaking Telephone Interviewers with experience engaging with customers in the Australian market. You will conduct telephone interviews with business customers across a variety of sectors, gathering high‑quality insights that help shape our clients’ business decisions. This role offers flexible shift options and the choice to work remotely or from our offices in London (Angel) or Edinburgh. Key Responsibilities • Conduct telephone interviews using scripted questionnaires., • Gather accurate, detailed feedback from participants., • Communicate confidently with customers in the Australian business environment., • Excellent English communication skills, both verbal and written., • Experience speaking with or servicing Australian customers (e.g., call centre, customer service, sales, or research)., • Confident computer skills., • Laptop or PC with Windows 10 or above and a working webcam (for interactive training)., • USB headset with microphone for clear audio. What We Offer • Full paid training—no prior market research experience required., • Flexible working schedule, with remote options available., • Opportunity to work with a globally recognised engineering client., • Long‑term, ongoing shifts based on performance., • Friendly, supportive team environment. Ready to Start Your Ipsos Journey? Join our team of professional Market Research Interviewers and help deliver insights that make a real difference. Apply today and enjoy flexible, rewarding work with a global leader in research!

Account Manager – Managed Services (MSP) A top-ranked European Managed Service Provider is hiring an experienced Account Manager to join its growing team. This is a client-facing role focused on building trusted, long-term partnerships with mid-market and high-growth businesses. The Role You will act as the main advocate for your clients — managing relationships, providing strategic and technical guidance, and identifying opportunities to grow and protect recurring revenue. You’ll work closely with pre-sales, delivery, marketing, and procurement teams to ensure excellent service and client satisfaction. Key Responsibilities • Manage and grow relationships with key client stakeholders, • Provide consultative advice on IT, infrastructure, and cybersecurity solutions, • Drive renewals, upsell/cross-sell opportunities, and revenue growth, • Act as the client voice internally, improving service delivery and processes, • Support compliance initiatives (Cyber Essentials, GDPR, risk registers), • Proven B2B Account Manager or Client Services experience, • Must have MSP experience, • Confident communicator with strong presentation and stakeholder skills, • Commercially minded, comfortable with pricing and contracts, • Proactive, organised, and customer-focused, • Work with a leading European MSP delivering 24/7 global services, • Strong focus on professional development, training, and career growth

Location: London Purpose of Role: To that young people who have left care make a successful transition from childhood into adulthood. Personal Advisers are responsible for delivering a high-quality service to young people who were formerly accommodated. The role is to ensure good outcomes for young people over the age of 18 and to ensure that their life chances are enhanced. The Personal Adviser will provide support, advice and assistance to enable young people to maximise education, training, work and accommodation opportunities. Key competencies required: • To work with care leavers with multiple and complex needs, including (but not limited to) social exclusion, poor education attainment, vulnerability to exploitation including CSE and gang involvement, sexually harmful behaviour, anti-social behaviour, substance misuse, poor mental health and unstable family relationships. To write reports (e.g. Pathway Plans inclusive of Needs Assessments), maintain up to date paper and computer records and attend any meetings in relation to young people to whom you are providing or have provided a service. * To arrange and chair Personal Educational Plan for statutory school age young people. * To motivate and engage young people in developing and implementing pathway plans, ensuring that young people make use of the services provided. * To work in co-operation with a range of statutory and voluntary sector agencies and professionals to ensure the effective co-ordination and provision of services to young people. To advocate on behalf of young people and liaise with other agencies and professionals, in relation to their accommodation, health, employment, training, immigration and other relevant issues. * To keep social workers and managers informed when a care leaver could be at risk of harm to themselves or others or where more comprehensive assessment of need or more support is indicated. To monitor the welfare of children and young people, including in regards to child protection and safeguarding issues and to contribute to plans of action resulting in attendance at Child Protection Conferences and Core Group meetings etc. * To carry out assessments of independent living skills and to support young people to develop a comprehensive range of practical and emotional skills to equip them to live more independently. If this is something you'll be interested in then please apply

Account Manager - Water Hygiene Equipment Sales Salary: £45,000-£53,000 basic (DOE) + car allowance + commission + bonusLocation: London & South East (field-based) A well-established water hygiene and compliance business is recruiting an experienced Account Manager to join its equipment sales division. This Account Manager role focuses on managing existing client relationships while driving new water hygiene equipment sales across London and the South East. As an Account Manager, you will work closely with M&E consultants, contractors, and project teams to promote and supply water hygiene solutions. You will be responsible for securing product specifications, managing opportunities through the sales cycle, and converting projects into orders. Strong relationship management and technical understanding are key to success in this Account Manager position. Key responsibilities include: • Managing and growing an existing client base as an Account Manager, • Developing new water hygiene sales opportunities, • Securing specifications and progressing projects to site, • Attending client meetings and delivering presentations, • Negotiating commercial terms while protecting margins, • Liaising with internal engineering and operations teams, • Minimum 5 years' experience as an Account Manager or in business development, • Background in water hygiene, construction, M&E, or building services Apply now or contact Mollie Caswell at Penguin Recruitment for more information.

IT Sales Executive / Account Manager?? London, W3 | £37,000 - £45,000 + Bonus Are you an ambitious sales professional ready to take your IT career to the next level? Do you thrive in a fast-paced, target-driven environment where your efforts directly impact your success? If so, this could be the perfect next move. Our client is an award-winning international provider of IT and AV rental solutions, trusted by a wide range of corporate clients. As the business continues to grow, they’re looking for a Sales Executive / Account Manager to join their team in London. You’ll be responsible for generating new business and developing long-term relationships with clients. Working from the office, you'll focus on closing sales over the phone, while also attending occasional client meetings to strengthen relationships and support account growth. What You’ll Need: * At least 2 years of phone-based sales experience, ideally with one employer * A proven track record of hitting targets and closing deals * Confidence engaging with decision-makers at all levels * High IT literacy and attention to detail in admin * Self-motivation, strong organisation, and a customer-focused attitude If you’re enthusiastic, results-oriented, and ready to grow with a high-performing team, apply today and take the next step in your sales career.

Job Advert: First Line Support Technician (Level 1 IT Support) Job Title: First Line Support Technician / Helpdesk Technician (Level 1) Location: Office-based in Hook Salary: Competitive – £26,000 – £30,000 per annum (depending on experience) + benefits Job Type: Permanent, Full-time (Possible shift patterns in some environments) Company Overview [Company Name] is a dynamic organisation delivering reliable IT services to our internal teams and clients. We use HaloITSM as our primary helpdesk and ITSM platform – an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We're looking for a motivated First Line Support Technician to join our team and be the first point of contact for all IT support queries. Role Purpose As our First Line Support Technician, you'll provide essential frontline IT support, ensuring quick resolutions for everyday issues while maintaining high customer satisfaction. Using HaloITSM, you'll log, track, and manage tickets efficiently, escalate when needed, and contribute to a smooth-running service desk. Key Responsibilities • Ticket Management: Record, track, categorise, prioritise, and document all technical issues and service requests in HaloITSM, ensuring accurate updates and resolution within defined SLAs., • Technical Troubleshooting: Deliver first-line assistance for common user problems, including password resets, account unlocks, printer connectivity issues, software installations/uninstallations, basic Windows/macOS troubleshooting, and Microsoft 365/Office application support., • Hardware Setup: Configure and deploy new laptops, desktops, monitors, and peripherals for users (including imaging, basic setup, and testing)., • Remote & Direct Support: Provide effective remote support using tools such as TeamViewer, AnyDesk, or Microsoft Teams, as well as in-person assistance when required., • Escalation & Collaboration: Quickly identify issues beyond first-line scope and escalate to Level 2/3 engineers with clear, detailed handover notes and documentation., • User Onboarding/Offboarding: Support new starter setups, equipment provisioning, access requests, and leaver processes., • Education/Certifications: CompTIA A+, IT-related diploma/degree, or equivalent practical experience preferred., • Technical Knowledge: Solid foundational understanding of:, • Windows/macOS operating systems, • Basic networking (IP addressing, Wi-Fi connectivity, DNS basics), • Microsoft 365/Office suite troubleshooting, • Hardware peripherals and basic diagnostics, • Soft Skills: Excellent communication (verbal and written), patience, empathy, and strong customer service orientation – able to explain technical concepts clearly to non-technical users., • Experience: Previous exposure to a helpdesk, call centre, retail IT support, or customer-facing technical role is advantageous but not essential – full training provided., • ITIL Foundation awareness, • Experience with remote support tools, • Willingness to learn and progress to higher-level support roles, • Competitive salary with performance reviews and potential bonuses, • Comprehensive training on HaloITSM and broader IT tools, • Clear career progression opportunities (e.g., to 2nd Line Support), • Pension scheme, generous holiday allowance, and employee perks, • Modern, collaborative team environment in a growing organisation Apply Now Please send your CV

IT Account Manager - Managed Services Managed Services, MSP, Account Manager , Cloud, Security, Cyber Essentials My clients is ranked among Europe's top 10 Managed Service Providers, distinguished by its UK-leading ISO accreditation's and its ability to deliver comprehensive IT services to clients worldwide, 24/7, 365 days a year. They are a Managed Service Provider (MSP) specialising in IT infrastructure, cybersecurity, support, and consultancy, providing enterprise-level solutions to mid-market and growing businesses. Due to on-going success and growth they are in the market for a IT Account Manager. As IT Account Manager you will be reporting to the Accounts Director and will work alongside a team of three seasoned Account Managers to act as the voice of clients within the business. You will champion their needs, cultivate strong relationships, and position my client as a trusted advisor and long-term partner in achieving their business objectives. The IT Account Manager will have current or recent experience in B2B account management or client services role. The ideal candidate will have experience working in a Managed Service Provider (MSP) environment. Strong communication and presentation skills, with the ability to adapt to different audiences. Numerate, with confidence in discussing pricing and financial data. Proactive, energetic, and client-focused, with experience of delivering exceptional customer experiences. This is a great opportunity to work in a fast growing IT Managed Services company with genuine opportunities for career growth. You will need to be commutable to North London. The role at first will be office based moving to hybrid working after probation (3 days office, 2 days at home). MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

We are currently looking for Personal Advisors and Youth Workers to work within Local Authority Childrens/Leaving Care Teams. To apply for this role you must have: • Experience working within Youth Services, ideally within a statutory setting., • Able to start work immediately. For anymore information, please contact Jade at Social Care Locums.

Employer Account Manager Location: Barnet Salary: £31,930 Ingeus are currently looking for an Employer Account Manager to establish, grow and maximise employer relationships and ensure that suitable vacancies are sourced for and are filled by Ingeus participants across the region or contract area. As our Employer Account Manager, you will manage and establish employer relationships and support recru... ZIPC1_UKTJ

Are you an Air and Water Hygiene Engineer looking to take your career to the next level? We are recruiting for an Air and Water Hygiene expert, looking to progress into a client development and management role. You will be working for a market leader, looking to further expand their Air and Water Hygiene division with your help! This is an amazing opportunity for a specialist air and water hygiene ... ZIPC1_UKTJ

Are you an ACA or ACCA qualified Audit & Accounts Manager (or an Assistant Manager looking to step up to full Manager grade) from an accountancy firm, looking to upgrade to a Top 30 practice where you can carry out a high profile and varied new general practice role split between audit assignments (50%) and statutory accounts preparations, VAT returns, management accounts as well as advisory based... ZIPC1_UKTJ

Are you an ACA or ACCA qualified Audit, Accounts & Tax Manager / General Practice Manager with strong experience of mainly audit, but also accounts and tax assignments, looking to upgrade to a Top 30 practice where you can carry out a high profile and varied new general practice role split between audit assignments (50%) and statutory accounts preparations, tax returns as well as advisory based pr... ZIPC1_UKTJ

FRENCH SELECTION (FS) Spanish speaking Technical Account Manager Sales - Business Development - Technical Support - Sales Engineer Location: Orpington - South East London Hybrid 3 days at home and 2 days in the office with occasional international travel Salary: Circa £50,000 depending on experience Ref: 1208ES To apply using our preferred format, please visit French Selection UK website, go to the va... ZIPC1_UKTJ

Qualified ACCA or ACA Audit and Accounts Senior job opportunity based in Woodford Green We are delighted to be working with a well-established accountancy firm who are seeking a qualified Audit & Accounts Manager to join their team. This is a fantastic opportunity for someone who enjoys a mix of audit and accounts work, and wants to work with a broad and interesting portfolio of clients in a supportive environment. You will lead audits from planning through to completion, acting as the main client contact. Prepare statutory accounts and manage a varied portfolio of clients, predominantly owner-managed businesses. Review and support junior team members where required. Provide practical, hands-on advice and build lasting client relationships. You will be ACA / ACCA qualified equipped with a strong background in both audit and accounts preparation. Exposure to a wide range of industries. The opportunity to take ownership and progress your career in a collaborative environment. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4722219

Accounts Manager – Law Firm | Lead finance ops & ensure SRA compliance | Apply now for details Your new company I am working with an ambitious, growing law firm who are looking to bring on an experienced accounts manager to oversee the day-to-day operations of the finance department, ensuring compliance with Solicitors Regulation Authority (SRA) Accounts Rules, managing a small team, and supporting strategic financial planning. This role will be reporting directly to the Finance Director and will play a pivotal part of the business. Your new role The Accounts Manager will oversee the day-to-day operations of the finance department, ensuring compliance with Solicitors Regulation Authority (SRA) Accounts Rules, managing a small team, and supporting strategic financial planning. This is a hands-on role requiring strong technical expertise, leadership, and a proactive approach to process improvement. • Team Management:, • Lead and develop the finance team (Legal Cashiers, AP/AR staff)., • Conduct regular performance reviews and training., • Financial Operations:, • Oversee all aspects of accounts payable, accounts receivable, billing, and bank reconciliations., • Ensure accurate and timely posting of financial transactions., • Compliance & Controls:, • Ensure full compliance with SRA Accounts Rules and other relevant regulations., • Maintain internal controls and support audit processes., • Reporting & Analysis:, • Prepare monthly management accounts and financial reports., • Assist with budgeting, forecasting, and variance analysis., • Systems & Process Improvement:, • Work with IT and finance teams to improve financial systems and reporting tools., • Identify and implement process efficiencies., • Stakeholder Engagement:, • Liaise with Partners, Department Heads, and external auditors., • Experience working within a law firm or legal services business., • Experience of overseeing a team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4735241

Technical Accounting Manager - Insurance - London (Hybrid) - £110,000 - £125,000 Your new company A dynamic and forward-thinking insurance group is seeking a Technical Accounting Manager to join its London-based finance team. This is a pivotal role focused on embedding key reporting changes, providing technical and commercial guidance, and ensuring compliance with evolving accounting standards in a complex reporting environment. You’ll be instrumental in driving continuous improvement across reporting processes, maintaining robust controls, and supporting statutory and regulatory deliverables. Your new role Key Responsibilities • Lead technical reviews of statutory and regulatory reporting (Annual Reports, Solvency II, Lloyd’s, NAIC, etc.), • Ensure compliance with UK GAAP, US GAAP, IFRS, Lloyd’s, and Solvency II, • Produce technical accounting papers and evaluate the financial reporting impacts of significant transactions, • Act as the primary finance contact for projects and change initiatives, • Prepare and review Board and Audit Committee papers, • Support financial statement disclosures and complex journal entries, • Provide quarterly training and respond to regulator queries, • ACA / ACCA / CIMA qualified (or equivalent), • Strong technical knowledge of UK GAAP, US GAAP, IFRS, Lloyd’s, and Solvency II, • Proficiency in Microsoft Excel and handling complex data sets, • Excellent communication and stakeholder management skills, • Analytical mindset with strong reconciliation abilities, • Proven ability to meet deadlines and solve problems independently If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4710174

Technical Accounting Manager / Senior Manager - Fixed Term Contract - Professional Services Firm in London Your new company A market leading top 20 professional services firm in London is seeking a Financial Reporting Manager to join the team on a fixed-term contract. The firm has an extensive international presence with over 400 offices spanning over 100 countries and works with a number of clients from SMEs through to large multinational corporations. The firm provides a full range of accountancy, audit, tax and advisory services to its clients and prides itself on providing an exceptional service to all its clients. Your new role In your new role as a Financial Reporting Manager, you will be responsible for conducting complex and technical reviews of financial statements and annual reports for a number of local and international clients across the portfolio. The role also involves researching, drafting, and responding to technical queries on accounting matters, including IFRS, UK GAAP, UK company law, and corporate reporting. In addition, you will provide technical support and advice to partners and staff across the Firm. Another key element of the role is to assist in developing and issuing guidance notes to the team and partners, maintain the firm's technical content and reviewing training materials. What you'll need to succeed To succeed in this position, you will hold a professional accountancy qualification (ACA, ACCA or equivalent) with an excellent technical understanding of local and international accounting standards. What you'll get in return In return, you will receive a competitive salary along with benefits. The firm offers hybrid working 3 days in the office 2 working from home. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4758778

Who We Are Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK’s number one provider of secure, integrated cloud services to the small to mid-size market. About The Role We are exploring conversations with experienced Account Managers to join us here at Six Degrees. If you have previously been the primary commercial and strategic engagement point in previous roles and would like to be the main point of contact between Six Degrees and our customer base we'd love to hear from you. • Our sales team are responsible for increasing sales activity and growing revenue within our accounts., • Th role involves establishing relationships with clients, developing a deep understanding of their challenges, building a detailed knowledge of Six Degrees products and capabilities, and ultimately ensuring we are best placed to capitalise on any new business opportunities as they arise., • If you have previously delivered client-focused solutions to customer needs and have strong experience of managing multiple account projects at a time in the MSP sector, we'd love to hear from you., • We believe it's important that candidates have an understanding of key issues in the sector that are driving spend and significant experience of managing an account base. Six Degrees has been honoured as an ENEI Gold TIDE Winner. We take pride in fostering and sustaining an inclusive culture, which is essential for our entire business. This includes all aspects of recruitment and employment – our recruitment and selection processes are transparent and fair, and we will always consider any reasonable adjustments to the interview process or flexible working requirements. We are a Disability Confident Employer and are committed to being an equal opportunities employer and oppose all forms of unlawful discrimination. Our commitment and objective are to create a truly equal, diverse and inclusive environment. At Six Degrees we’ve created a female-led networking program that enables women within our organisation to interact and exchange ideas, share their experiences, and utilise one-to-one support. Our Benefits In return for the passion our people bring to everything they do, we want them to enjoy a range of benefits that enrich their lives. We are a Real Living Wage employer, and through our additional employee benefits we feel we’ve got something that will help everybody live their best life. We recognise the immense joy and significance of family leave for our employees, which is why Six Degrees provide an enhanced maternity and paternity leave package. We’re also keen to support people with flexible working, so everyone can have the personal time they need whilst still doing great work here at Six Degrees. We have some fantastic benefits on offer, with everyone being given Private Medical Insurance, Life Assurance, a matched pension scheme and 25 days holiday and as a happy birthday from Six Degrees, all employees get a day off for their Birthday. We also provide discounts on well-known brands, in restaurants, supermarkets, the list goes on! You can find out more about our benefits here. Our recruitment process: At Six Degrees, we prioritise efficiency in our recruitment process, as we believe it is essential for you to connect with potential colleagues and have a positive candidate experience. We welcome applications from people who think differently, our business is proud to have a diverse range of individuals, and we offer a supportive and flexible environment tailored to different working styles. Our team thoroughly evaluate all applications, and if your qualifications align with our needs, our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about Six Degrees. For certain critical roles, we may conduct a second and final interview, which could include a task specific to the role. Following the completion of the assessment process, we look forward to welcoming you to the Six Degrees family!

Account Manager – IT Managed Services (MSP) Location: UK (Hybrid working available)Industry: Managed IT Services / Technology Salary: £50,000 + £30,000 OTE An award-winning Managed Service Provider (MSP) is looking for an Account Manager to join its growing client success team. Supporting a portfolio of established clients, you will act as a trusted advisor, ensuring strong relationships, high service satisfaction, and identifying opportunities for growth. This role is ideal for someone with B2B account management experience, ideally within the IT or MSP sector, who enjoys working closely with clients and helping them maximise the value of their technology solutions. The Role * Build and maintain strong relationships with key client stakeholders * Act as the primary point of contact and advocate for client needs * Understand client requirements and recommend appropriate IT solutions * Manage contract renewals and protect recurring revenue streams * Identify cross-sell and upsell opportunities across the service portfolio * Conduct regular client reviews and strategic account planning * Work closely with internal technical and delivery teams to ensure excellent service delivery * Support clients with cyber security best practices including Cyber Essentials guidance * Collaborate with marketing and internal teams on client communications and updates Key Skills & Experience * Experience in B2B Account Management or Client Services * Ideally experience working in an IT Managed Service Provider (MSP) environment * Strong communication and relationship-building skills * Commercially aware with confidence discussing pricing and contracts * Ability to manage multiple client relationships and priorities * Proactive and client-focused with a strong customer service mindset * Familiarity with IT services, infrastructure, or managed support environments What’s on Offer * Opportunity to join a growing MSP with ambitious expansion plans * Work with a wide range of clients across different industries * Supportive team environment with strong collaboration across departments * Ongoing training and development opportunities * Clear progression within a growing technology services business The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com. SER-IN

Accounts Manager - Legal Your new role You will be joining a well‑established and reputable law firm. This is an excellent opportunity to take ownership of a key function within a stable, supportive environment. This is an office-based role in Central London. What you'll need to succeed As the Accounts Manager, you will oversee the day‑to‑day running of the firm’s finance function within a small to medium‑sized legal practice. You will work closely with senior stakeholders and play a crucial part in maintaining financial integrity, supporting audits, and ensuring adherence to regulatory requirements. • Producing monthly management accounts and financial reports for senior leadership, • Supporting budgeting, forecasting, and ongoing financial performance monitoring, • Ensuring full compliance with SRA Accounts Rules, including oversight of client and office accounts, • Managing all legal cashiering duties, reconciliations, and payment processing, • Preparing audit documentation and liaising with external auditors, • Supporting financial compliance, risk monitoring, and AML-related processes, • Overseeing the firm’s accounting system and providing user support, • Supervising accounts staff and ensuring effective workflow management What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4737259

Excellent worldwide travel opportunities including a dedicated Staff Travel Team on hand to assist with your holiday bookings, a generous leave allowance (up to 40 days per year), the opportunity for sales staff to take a period of sabbatical leave and educational trips: this year 50% of Consultants

Technical Accounting Manager - Listed Media - £80,000 to £90,000 + bonus.

Role Purpose Customer Service Team Leader This role exists to help Haringey Council to serve its customers well. This will be achieved within a specific service area including face to face (including but not limited to Customer Service Centres), digital, telephones, and service development. Main Responsibilities Customer Service Team Leader • To manage a team across the core activities of the service with a focus on delivering a high level of customer service and performance and staff management., • To specialise in one of the following areas: Customer Service Centres (face to face), Digital Contact Centre (including but not restricted to telephones, social media, inboxes and digital processing)., • To support and deputise for Customer Service Manager, and to represent the service at internal and external meetings, as required, • To provide comprehensive advice and be able to deal with complex, contentious or technical enquiries., • To ensure the provision of high quality, professional customer facing services and improved service outcomes., • To respond effectively and accurately to routine enquiries in accordance with procedures., • To assist in the delivery of various service functions in accordance with priorities and service demand., • To demonstrate flexibility and adaptability in the drive towards change and the improvement of processes., • To comply with statute, legislation, discretionary powers, council standing orders, council policies and codes or standards of conducts., • Response to complaints and feedback to staff following investigations as appropriate, • To participate in the drafting of reports on behalf of CS Management as required, • To work on service wide projects and initiatives, including the design and development of Service-related policies and strategies., • To act as key leading resource in responding to Members Enquiries, FOI and formal Customer Complaints Key activities, • The key activities for this role include but are not limited to:, • To act as an escalation point for complex customer enquiries;, • To keep a good understanding of services, working closely with internal and Service-related subject matter experts., • To monitor handling time and use of solutions to achieve excellence in Customer Satisfaction through the pursuing of first-time contact resolution., • To own improvement initiatives aimed at demand reduction and the achievement of significant shift towards digital channels and transactions., • To work across the wider Customer Experience Team and service areas in the continuous reviews of avoidable contacts and the ongoing reduction of our cost to serve. Knowledge, Qualifications, Skills and Experience Customer Service Team Leader • Customer Service Team Leader a high knowledge of relevant legislation, best practice and customer contact procedures., • Have a high knowledge and experience of concepts, principles and practices gained through experience and development in a specific field (face to face, digital, social media, telephones, and development)., • Experience of managing and motivating teams of staff in a busy environment., • Experience of setting own and team priorities in line with agreed targets, managing workloads according to service needs., • Customer Service Team Leader Able to work under pressure with competing priorities., • High standard of written and verbal communications skills., • Good IT skills required to operate in a front-line customer services and office environment such as MSOffice, • Customer Service Team Leader Being creative and innovative on an ongoing basis, • Dealing with a range of complex matters that can have significant impactions for the Service, employees or partner organisations.

An opportunity has arisen for a Legal Accounts Manager to join this top legal 500, multi-accredited law firm on the East London/Essex border. The successful candidate will need to be organised as they will be managing all the financial aspects of the firm in this busy but rewarding role. This position is a full time, office based role. The Firm Our client is a successful, multi-office Legal 500 practice providing a wide range of services to individual and commercial clients on a national basis. Staffed by a team of dedicated professionals, it is regarded as one of the largest firms in its region. The firm is able to deliver efficient and high-quality work in large volumes. Committed to building long-lasting relationships with their clients, they have developed a loyal and growing client base and continue to go from strength to strength. Legal Accounts Manager role overview: The Accounts Manager is responsible for the effective management of the firm’s client and office accounts, invoicing processes and financial reporting, ensuring full compliance with the Solicitors Accounts Rules and all relevant regulatory requirements. The role includes managing a team of six within the accounts function and providing strategic and operational support to the firm’s management team. Responsibilities for this Legal Accounts Manager role: • Implement and maintain the firm’s client, office and invoicing procedures in accordance with the Office Manual and the Solicitors Accounts Rules, • Preparing financial statements, • Preparation of weekly, monthly and ad hoc reporting, • Prepare and oversee regular bank reconciliations, • Responding to all queries and requests in a timely manner, • Maintaining VAT records, • Advising department management on financial decisions, • Deliver a consistently high standard of client care and quality of service, • Supervise, support and develop Accounts Assistants and other accounts staffQualifications, Skills and Experience for this Legal Accounts Manager role:, • The ideal candidate should have at least 5 years experience as a Legal Management Accountant, • Experience of working within a law firm as well as knowledge of legal processes is essential, • Industry qualifications desired (ACCA, CIMA), • Experience of dealing with Legal Aid Agency work, • Strong working knowledge of the Solicitors Accounts Rules, VAT, AML regulations and associated compliance obligations, • Previous experience working within a Lexcel/SQE - accredited firmFor more information please contact Victoria Kemp quoting reference 37638 PLEASE CHECK YOUR EMAIL (INCLUDING SPAM FOLDER) FOR CONFIRMATION YOUR APPLICATION HAS BEEN RECEIVED. In accordance with The Conduct of Employment Agencies and Employment Businesses Regulations 2003

£23,842 per annum Bromley, Kent Full-Time Permanent Join a team that puts people first. As a Permanent Customer Service Advisor in our client's Retention team, you will play a key role in supporting customers and Financial Advisers. This is a great opportunity for someone who really enjoys speaking to customers and helping by solving problems, working collaboratively, promoting products and delivering high-quality service in a fast-paced environment. What you’ll be doing: • Handling a high volume of inbound calls and enquiries with professionalism and care, • Responding to customer correspondence via email and letter, • Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries, • A confident communicator with a strong telephone manner, • Ability to recognise opportunities to help our customers achieve their financial goals by promoting products., • Excellent written and verbal communication skills, • Good computer literacy and attention to detail, • A team player with strong organisational skills and the ability to prioritise effectively, • £23,842 annual salary, • 25 days holiday plus bank holidays per annum, • Excellent discretionary annual bonus scheme (circa £1660.00), • Contributory pension scheme (up to 15%), • Life cover (x4 pensionable salary), • Hybrid working after training (1 day week from home), • Supportive team culture, • Dedicated training programme and on-going development, • 1 days paid charitable workday, • Employee Wellbeing Programme Working hours: 35 hours per week, Monday to Friday. Start times rotate weekly between 8:30–16:15 or 9:15–17:00. Flexibility is required. Ready to make a difference? Apply now and be part of a team that values service, integrity, and community. About us Our client is not your typical financial services provider. Those who join their purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. They help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What they do They help everyday families achieve their financial goals and make a lasting difference in their lives and communities. They will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.

Receptionist/Call Handler, this is a DV Cleared role and requires clearance in place prior to application. You will be based in Westminster and will operate on a shifts 8-4 or 11-7 alternate weeks Role activities: Provide senior staff and their personnel with national and international communications, including telephony, conference calls and SMS messaging Contact senior staff at anywhere. Screen and investigate all incoming calls, verifying authenticity via the correct channels. Set up daily national and international conference calls with senior leaders Monitor and log calls Liaise with international and associated senior figures to facilitate conference calls Monitor and report switchboard malfunctions. Perform clerical functions and related work as required.

About Toynbee Hall Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive. Job purpose To act as the organisation’s lead professional for complaint handling and quality improvement across all Advice Services. To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement. To support the Head of Quality and Compliance in ensuring Toynbee Hall’s advice services remain fully compliant with FCA, MaPS, and internal quality standards. Key Responsibilities Complaints and Challenge Management • Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges., • Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures., • Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17, • Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships., • Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies., • Conduct audits and case reviews to identify trends, risks, and opportunities for improvement., • Support the design and implementation of quality-improvement plans, policies, and tools., • Translate insights from complaints and audits into practical service improvements., • Collaborate with Advice Managers and Coordinators to integrate learning into casework and training., • Support staff training and development on complaint handling, communication, and quality assurance., • Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development., • Ensure complaint handling and quality monitoring comply with FCA MaPS and advice quality standards., • Support preparation for audits, funder reviews, and regulatory inspections., • Adhere to Toynbee Hall’s policies and procedures, including safeguarding and data protection., • Promote equality, inclusion, and accessibility across all aspects of the service., • Demonstrate financial efficiency and value for money. Essential Criteria Experience and Knowledge • Hold a valid Money and. Pension Service accredited qualification in debt advice, • A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice, • Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation, • Significant experience managing complaints and quality processes within a regulated advice, • Proven experience in complaint resolution, creditor negotiation, and stakeholder management., • Ability to analyse complex cases and identify systemic issues or risks., • Excellent communication and influencing skills at all levels., • Strong analytical, reporting, and decision-making ability., • Ability to manage competing priorities and meet tight deadlines., • Confidence handling sensitive and confidential information with integrity., • High level of IT literacy, including CRM or case management systems., • Ability to work independently and proactively without supervision., • High level of professionalism and integrity., • Committed to fairness, impartiality, transparency, and accountability., • Calm, and solutions-focused under pressure, adopting a “find a solution, no blame” attitude., • Collaborative and empathetic approach when dealing with clients and colleagues., • Previous management or supervisory experience in a debt advice or compliance setting., • Experience designing or delivering training on quality, complaints, or compliance., • Knowledge of data-protection legislation and its implications for complaint management., • Ability to build and maintain positive relationships with all staff members., • Excellent written and verbal communication skills., • Competence in handling sensitive information with discretion and maintaining confidentiality. Our Benefits Package Annual Leave • 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)., • After 2 years: +3 extra days of leave., • After 3 years: +1 additional day., • Enhanced Sick Pay for peace of mind during illness, • Enhanced Maternity & Paternity Leave to support growing families, • Employee Eyecare Vouchers to support your vision health, • Employee Assistance Programme for free, confidential advice and support, • Mental Health First Aid to ensure workplace well-being, • Tenancy Deposit Scheme to help secure your home, • Interest-Free Season Ticket Loan for cost-effective commuting, • Cycle to Work Scheme to promote a healthier, greener way to travel, • Charity Mentoring Network to support professional development and networking, • Westfield Health Cash Plan, • Perk Box

DV Cleared Call Handler opportunity available suitable for ex-Police individuals or those who have worked in a national security or defence environment. This role is paying 300 per day. This is a non-IT role. Suitable for someone with a Police background. One of our government clients is looking for an experienced Call Handler to join them for a 6 month contract. They are offering £300 per day, inside IR35. Our client is based in London (SW1) onsite full time. They operate on a 24x7 rota shift pattern and this role is DAY TIME hours. This role is working in a DV Security Cleared environment. You will need to be DV (developed vetting) cleared or eligible to undertake DV Security Clearance. Would suit the following: Communications Operator, Dispatcher, Contact Handler, Command and Control Operator, Communications Officer, Call Centre Handler, Telecoms Operator, Internal Communications. Skills Experience: • Outstanding customer service - Calm, confident, and responsive under pressure, • Team player - Collaborative, supportive, and reliable in a fast-paced environment., • Clear communicator - Strong verbal skills and active listening., • Organised and efficient - Skilled at managing time and priorities., • Confident with ICT systems and telephony tools., • Experience in a contact centre or similar high-volume environment. (Desirable), • Familiarity with Microsoft Teams and other video call systems to set up meetings and calls. (Desirable), • Multilingual abilities are a plus. (Desirable) If you think you'd be a good fit for this role, please apply here. We look forward to hearing from you! • SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

Direct Line management of Account Managers/ community managers under your remit. Create excellent relationships with outsourced or client’s suppliers, driving performance, communication and motivation, despite the challenges which will arise in a commercial portfolio. Building good working relatio

Talent 4 Good are working with a dynamic healthcare organisation dedicated to delivering high-quality clinical services across the UK, they work with the NHS providing Insourcing and Outsourcing services. We are supporting on the recruitment of an Account Manager / Business Development Manager to work closely with the Business Development Director and the South team. You will manage day to day accounts, support with identifying opportunities for new business and drive optimisation of current insourcing and outsourcing clients to enable growth. This is very much a relationships focused role. Role: Account Manager / Business Development Manager Salary: Circa £50,000 pa (DOE) Location: South Responsibilities: • Developing and maintaining an in-depth understanding of the business, offerings, competitors, and industry trends to remain well-informed and proficient in client interactions, • Initiating contact with potential clients, following up on leads, and successfully acquiring new clients to expand the business. This role involves extensive travel within a broad geographic region which includes, but not limited to., • Nurturing and cultivating strong, trusting relationships with clients, fostering loyalty and long-term partnerships, • Identifying and comprehending client needs, proactively seeking out new business opportunities within your assigned portfolio, • Delivering exceptional customer service and consistently striving to ensure clients' needs are met and expectations are exceeded, • Clear and efficient communication between internal teams, ensuring seamless delivery of solutions and services to clients, • Identifying areas for improvement within the account management process and suggesting new tools and streamlined processes to enhance efficiency, • Think strategically when you’re faced with obstruction from internal and external stakeholders. Essentials: • Healthcare sector experience, • Account management experience, • Driven and ambitious, with a strong determination to achieve success, • Excellent communication, interpersonal, and negotiation skills, enabling effective interactions with clients and internal teams, • Proficiency in Microsoft Office to efficiently manage client data and communication, • Highly organised and solution-oriented, capable of resolving challenges and achieving objectives, • ·Self-starter with the ability to work efficiently under pressure and independently drive initiatives, • Possession of a full, clean driving license and access to a car to facilitate travel for client meetings and business needs

Our client is on mission is to support students as they explore career options and navigate the transition into the workplace. They do this by combining technology, insight, and engaging content to connect young people with the right opportunities. Working closely with universities, employers, schools, and partners across the education and recruitment landscape to ensure students can make informed decisions, build confidence, and develop the skills they need to thrive. Team Culture You’ll be joining a collaborative, forward-thinking team committed to creating meaningful impact in the early careers space. We work together to open doors for young talent and to help organisations reach diverse and high-potential candidates. About the Position This role is responsible for expanding our Legal Sector portfolio and generating new commercial opportunities. Working alongside the Legal Sector Lead and colleagues in marketing, sales, and research, you’ll support major law firms and barristers’ chambers in reaching early-career talent through digital campaigns, events, and insight-led initiatives. Performance Expectations • Initiate contact with approximately 35 solicitor firms not yet engaged with us., • Generate commercial opportunities with 20 solicitor firms and 10 barristers’ chambers (either lapsed or new) within the first six months., • Secure at least five new solicitor firm clients in the first half-year., • Take responsibility for all commercial relationships within the barristers’ market, with an expectation of double-digit annual growth., • Achieve double-digit YoY growth across a set group of existing solicitor firm clients. Key Responsibilities Strengthening client relationships • Manage and grow partnerships with current law firm clients in collaboration with the Legal Sector Lead., • Develop relationships with both long-standing and prospective barristers’ chambers., • Engage with graduate recruitment, marketing, and inclusion teams within legal organisations., • Support contract renewals and ensure client satisfaction through reliable communication and delivery. Driving new business • Identify potential new clients through research, networking, and proactive outreach., • Participate in developing proposals, pitches, and sales materials., • Contribute to projects aimed at broadening our reach and unlocking new revenue streams. Delivering impactful campaigns • Support the delivery of yearly campaigns, events, and marketing activities across our platforms and brands., • Coordinate with internal teams to ensure smooth execution of client work., • Maintain accurate CRM data (Zoho) and monitor performance indicators to track progress. Who We’re Looking For This position suits someone early in their commercial or account management career who enjoys working with clients, solving problems, and driving outcomes. • Strong communicator with a talent for forming professional relationships, • Organised, commercially aware, and comfortable balancing multiple priorities, • Interested in Early Careers and the legal industry, with a willingness to deepen sector knowledge, • Able to interpret data and use insights to shape recommendations, • A proactive team player who takes ownership and shows initiative Skills & Experience • Background in account management, client services, recruitment marketing, or business development, • Demonstrable experience meeting or exceeding revenue or growth targets, • Familiarity with the legal market or early careers sector is beneficial but not essential

Agency Account Manager London, 3 days office Up to £45,000 We’re looking for an Account Manager to support our clients’ growth and drive real impact across eCommerce platforms. You’ll manage key client relationships, guide strategic plans, and make sure clients are happy across platforms like Amazon and TikTok Shop. This role is perfect for someone proactive, enthusiastic, and innovative, with strong communication and analytical skills. If you love working with data, using insights to shape strategy, and learning quickly in a fast-paced environment, this could be a great fit. A bit about the role • Be the main point of contact for growth clients, making sure their needs are met and expectations exceeded across eCommerce channels., • Keep accounts healthy across platforms like Amazon (Vendor & Seller Central) and TikTok Shop., • Track stock levels, coordinate replenishment, and suggest ways to improve performance., • Manage product detail pages and listing quality., • Work with off-shore teams to quickly resolve listing issues using platform tools and case logs., • Analyse performance data to spot growth opportunities and generate actionable insights., • Troubleshoot account challenges proactively and come up with solutions. A bit about you • You’re passionate about client satisfaction and building strong, lasting relationships., • Naturally curious and open to trying new tools, approaches, and AI-driven solutions., • Committed to learning, upskilling, and sharing best practices with your team., • Comfortable working with data to make decisions and improve performance., • Strong communicator - able to explain complex ideas clearly, both verbally and in writing., • Familiar with Amazon selling platforms (Seller & Vendor Central), marketing initiatives, and policies., • Able to use insights to drive decisions and deliver results.

Exciting opportunity for an experienced Amazon Ads specialist to join a fast-growing AI AdTech Retail Media platform, as they scale their client-facing team. The Company • $100M in funding from top-tier VCs, • Clear market leader in the Retail/Commerce Media space, • Managing $8B annually in media spend across 190+ countries, • Impressive portfolio of well-known global brands The Role As an Account Manager, you will execute and optimize retail media campaigns for a portfolio of high-profile global brands, with a primary focus on Amazon Ads. You will play a hands-on role in driving campaign performance and delivering measurable results. • Build, launch, and optimize retail media campaigns, primarily on Amazon Ads; knowledge of other marketplaces is a plus, • Monitor campaign performance and use digital marketing analytics to make actionable recommendations, • Collaborate closely with clients to understand objectives, deliver results, and report on KPIs, • Identify opportunities to increase brand visibility, engagement, and sales across marketplaces Desired Skills & Requirements • Proven experience in Retail Media or Commerce Media, ideally executing campaigns for high-value global brands, • Strong expertise in Amazon Ads; additional marketplace experience advantageous, • Comfortable working directly with clients and internal teams to execute campaigns and deliver results, • Data-driven, detail-oriented, and able to interpret campaign metrics to make performance improvements, • Must be a French speaker, with experience using French in professional settings To apply, please email your CV to

DIGITAL ACCOUNT MANAGER Location: Dubai, UAE Relocation from UK I am working with a well-established UK-run digital agency that has successfully expanded into Dubai. They are looking for a strong Digital Account Manager from the UK who is keen to relocate and play a key role in servicing a mix of regional and international brands. This is an exciting opportunity for someone who understands UK agency standards and wants to bring that structure, pace and client servicing excellence into a growing Middle East office. The Role As Digital Account Manager, you will act as the key day-to-day contact for clients, ensuring campaigns are delivered on time, on brief and on budget. You will work closely with strategy, creative, social and performance teams to drive fully integrated digital campaigns. Key Responsibilities • Manage multiple client accounts across digital and integrated campaigns, • Lead client communication and build strong, trusted relationships, • Take detailed briefs and translate them into clear internal briefs, • Oversee campaign delivery across social, content, paid media and web, • Manage timelines, scopes and budgets, • Identify opportunities for organic growth and upselling, • Prepare presentations, reports and performance reviews, • Ensure high standards of account handling and process What They’re Looking For • 3-5+ years experience in a digital or integrated agency in the UK, • Strong understanding of social, paid media, content and digital production, • Confident leading client calls and presentations, • Commercially aware with experience managing budgets, • Highly organised and able to manage multiple workstreams, • Comfortable working in a fast-paced, growing environment, • Open to relocating to Dubai Why Consider the Move • Join a UK-founded agency with strong processes and leadership, • Be part of scaling a growing Dubai office, • Exposure to regional and global brands, • Tax-free income, • Relocation support provided, • Clear progression as the team grows This role would suit someone who feels ready for an international move but wants the stability and standards of a UK-run business.

CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine, enabling companies to distinguish between legitimate users and bad actors - human, AI agent, or bot - and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. CHEQ is a global company with offices in Tel-Aviv, New York, London and Tokyo. We are a fast-paced, technology-driven team where everyone's contribution impacts product success. We are looking for an experienced Enterprise Account Manager to join our amazing team! As an Enterprise Account Manager at CHEQ, you will manage strategic relationships with a portfolio of Enterprise customers in the UK & European regions. In addition, you can expect to work very closely with CHEQ’s Customer Success Technical Managers, Account Executives, Marketing, and GTM leadership to develop new value propositions, build awareness, own renewals/upsell/expansion, and reveal significant growth opportunities. If you are a dynamic, passionate, and creative individual who thrives in fast-paced environments - come CHEQ with us! Responsibilities: • Establish and grow relationships with executive sponsors and decision makers through regular account planning, business reviews, and maintaining high levels of engagement., • Actively manage the success of a portfolio of strategic customers and support customer success technical managers with commercial/business aspects., • Work closely with Sales and CS Leadership to efficiently report on forecast numbers, opportunities and challenges., • Responsible for retention, development, and up-selling of focused accounts., • Close renewal and expansion business, meeting or exceeding your quarterly and annual goals, partnering closely with sales along the way., • Acquire and maintain a working knowledge of the complete capabilities of CHEQ’s products and services., • Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews, • Drive customer advocacy in the form of references, referrals, and case studies., • Willing to travel to in person meetings on a regular basis Requirements: • 4+ years’ experience in a client-facing role, such as customer success, account management, or sales experience from a high-tech (SaaS) company., • You have strong capabilities in retention/renewal, upsell, and general sales., • You have a solid executive presence. You are comfortable talking to senior executive and C-level leaders, adding value and being a trusted resource for their teams., • You have a passion for learning, using, and pushing the limits of technology to find creative solutions for customers., • You know how to build trusted relationships with executive sponsors, marketing agencies and end users., • Strong organizational, managerial, and interpersonal skills. Previous experience working in a growth- phase SaaS business is a plus., • Superior verbal, written communication, strong presentation skills and ability to tell a compelling data story., • Knowledge of Digital Media, Ad-Tech, MarTech platforms, such as Google Ads (Adwords) and Google Analytics is a major advantage and will be considered even if you have less than the required experience., • Experience with industry leading tools for measuring, analyzing, and reporting on marketing performance metrics is an advantage., • Extra emphasis on Salesforce, Gong and the Google Suite of products is a significant advantage., • Proven track record of remote work with minimal daily oversight and achievement of quota and other key metrics associated with the successful growth of enterprise accounts., • Ability to work in our London office twice a week

Location: London (U.K.) Role Overview As an Account Management specialist, you will own and grow existing strategic client/s relationships within the Retail sector. This role focuses on deepening partnerships, expanding revenue within assigned accounts, and serving as a trusted advisor to retail clients across business and technology functions. You will be accountable for account health, revenue growth, and long-term client satisfaction. Key Responsibilities Account Growth & Revenue Expansion • Drive growth within existing accounts through selling of analytics, data engineering, data science, and AI/ML solutions., • Own the full opportunity lifecycle within assigned accounts—from opportunity identification and solution shaping to proposal development, negotiation, and closure., • Develop and execute strategic account plans aligned to client priorities and revenue targets., • Build and maintain a healthy account-level pipeline and consistently meet growth objectives. Client Relationship & Account Ownership • Serve as the primary relationship owner for assigned existing accounts, acting as a trusted advisor to senior client stakeholders., • Build and maintain strong relationships with business, digital, analytics, and technology leaders., • Develop a deep understanding of client business priorities, operating models, and competitive pressures in the retail landscape. Consultative & Solution-Led Engagement • Partner with clients to identify opportunities across the retail value chain, including merchandising, pricing, promotions, supply chain, inventory optimization, e-commerce, omnichannel, customer experience, loyalty, and personalization., • Translate retail business challenges into scalable, data- and analytics-driven solutions., • Collaborate closely with Data Analytics, Data Engineering, and Data Science teams to co-create tailored client solutions., • Lead proposal creation, client presentations, and executive-level discussions. Client Advocacy & Delivery Alignment • Act as the primary escalation point for client issues and ensure delivery excellence in collaboration with internal delivery and engagement teams., • Ensure alignment between client expectations and delivery outcomes to drive high client satisfaction, retention, and renewal., • Support contract renewals, scope expansions, and long-term engagement continuity. Industry & Market Insight • Stay current on Retail and Consumer industry trends, including digital commerce, omnichannel transformation, AI-driven merchandising, demand forecasting, and customer analytics., • Provide market and client insights to internal teams to inform solution development and positioning. Performance Management • Own account-level KPIs including revenue growth, pipeline health, client satisfaction, and engagement expansion., • Provide accurate forecasting, account reviews, and account growth plans to leadership., • Contribute to portfolio-level growth strategies for Retail and Consumer accounts. Required Experience & Domain Expertise • 10+ years of experience in consulting, IT services, analytics, or technology services., • Strong background in Retail, CPG, or Consumer account management, client partnership, or relationship management roles., • Proven track record of growing revenue within existing enterprise retail accounts., • Solid understanding of data analytics, data engineering, AI/ML, and digital platforms in retail environments., • Demonstrated ability to manage complex, multi-stakeholder retail accounts. Preferred Qualifications • Retail domain experience across one or more areas: merchandising, pricing & promotions, supply chain & inventory, e-commerce, omnichannel, customer analytics, or loyalty., • Hands-on experience with proposal development, renewals, and contract expansions., • Strong consulting mindset with the ability to articulate business value to retail stakeholders., • Excellent leadership, communication, negotiation, and presentation skills., • Strong appreciation of IT tools, platforms, and solution architectures used in retail. Other Requirements • Flexibility to travel as needed to support existing client engagements.

Paid Social Specialist/Paid Social Account Manager Digital Growth Agency - Retail & Fashion Clients £40,000–£50,000 London | Hybrid You’ll join a high-performing paid media team helping ambitious eCommerce brands grow through social-first strategy and best-in-class execution. This is a hands-on role where your thinking shapes the plan and your craft makes it happen: structured testing, rock-solid campaign builds, precise spend pacing and clear performance storytelling. You’ll work across a varied client portfolio and collaborate with specialists beyond Paid Social to turn big ideas into measurable outcomes. If you’re motivated by performance, obsessed with the details that move results, and energised by fast-moving platforms, this is built for you. The Paid Social Specialist will lead paid social strategy for a portfolio of clients, optimise daily performance across key platforms, and translate data into growth actions. Role Highlights — Own Paid Social strategy for 5–6 client accounts, building growth roadmaps and testing plans — Run day-to-day performance across Meta, TikTok, Pinterest and Snap, improving outcomes through continuous experimentation — Maintain high standards for builds, QA, tracking hygiene and budget pacing — Partner with account teams to turn results into clear narratives, recommendations and next steps — Stay ahead of platform updates and sharpen your craft through structured learning You Will Need — Strong hands-on experience with Meta Ads Manager, TikTok Ads Manager and at least one of Pinterest or Snap — Evidence you’ve improved performance through structured testing and insight-led optimisation — Confidence managing budgets and pacing accurately against targets — Analytical approach: you enjoy interpreting data and turning it into practical actions — Clear communication and stakeholder skills (you can explain “why” as well as “what”) Why You’ll Love It — Hybrid working (40% office) with flexible hours and the option to work remotely internationally — Annual professional development budget (£250–£2,000) plus 5 dedicated learning days — 25 days’ holiday + birthday off + 2 mental health days + 1 volunteering day (plus extra leave with tenure) — Enhanced parental leave (up to 6 months’ full pay for primary carers) and access to free mental health support — Strong tech setup (new iPhone + home-working kit), Summer Fridays, and a 4% employer pension contribution Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Due to a high number of applicants, we are only able to respond to successful candidates

Global Call Centre Transformation 9–12 Months Immediate Start Preferred Up to £650 p.d. Pearse Professionals are supporting a global organisation in undertaking a significant Customer Services transformation programme centred on the implementation of Salesforce Service Cloud, alongside wider modernisation of its global call centre operations. We are seeking an experienced Interim Project Manager to lead delivery of the system implementation and associated operational change across multiple international locations. This is a hands-on delivery role requiring strong governance, stakeholder management and vendor oversight capability. Key Responsibilities • Lead end-to-end implementation of Salesforce Service Cloud (exposure to Marketing Cloud beneficial), • Manage transition from legacy call centre systems (ideally experience with Genesys replacement), • Coordinate cross-regional delivery (Europe, India, LATAM), • Manage third-party systems integrators and technology partners, • Own project governance, RAID logs, reporting and steering updates, • Oversee operational readiness, transition management and process alignment, • Support AI / chatbot-enabled customer service initiatives, • Ensure delivery to timeline, budget and quality expectations Required Experience • Proven track record delivering Salesforce Service Cloud implementations, • Experience within call centre / customer operations environments, • Experience managing system change and operational transition, • Strong stakeholder management across IT and business functions, • Experience running RFP processes desirable, • Comfortable working in fast-paced, international environments

My leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into strategically important new markets. You'll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations. You'll align and evolve their customer service strategy, while using data to provide valuable recommendations to senior management. This is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity! The following skills / experience is essential: • Strong Customer Service background, • Previously managed or overseen a Contact Centre, • Experience working with outsourced vendors, • Analytical skills (Excel), • Any experience with Fraud Investigation is desirable, • Tableau, Power BI or similar tool is desirable, • Degree educated, • Excellent communication skills Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this Customer Service Manager position and meet the above requirements please apply immediately.

• Programmatic Account Manager, • lndependent programmatic agency, • Hybrid working - 3 days in London office, • Salary up to £45,000 (D.O.E) Unique opportunity for experienced, client service focused Account Manager to join this growing programmatic business. THE ROLE This role will play a vital role in the team by supporting the Head of Client Service, working across omni-channel programmatic advertising campaigns for an exciting range of brands. The Client Services team is the critical link between clients and the trading team, ensuring they deliver outstanding results through collaborative, insight-driven, and performance-focused partnerships. The successful candidate will take ownership of a portfolio of high-value client relationships, acting as the strategic lead from campaign planning to post-campaign evaluation, help shape internal processes, and work closely with trading team to drive client growth and retention. About You We’re looking for a confident, commercially minded, and client-focused individual with several years experience operating in a media agency with a strong knowledge of programmatic advertising campaigns. You are someone who thrives in a fast-paced, dynamic environment and is passionate about delivering excellent results, and should be proactive, strategic, and eager to make a real impact. PACKAGE Salary depending on experience - up to £45,000 Hybrid working - 3 days/week in London office Interested? Please apply now, if you fit the above criteria. Unfortunately we are unable to consider candidates who will require sponsoring now or in the future.

Creative Consumer PR Account Manager/ Senior Account Manager Our client, a Central London based creative PR agency, is looking to hire x2 Consumer PR Account Manager/ Senior Account Manager professionals They’re looking for switched-on, confident, ‘boundary-pushers’ to work across a mix of creative press office and influencer projects • 3 days in Central London office, • Salary: £35-c.55k- flexible for the right candidate, • Sectors covered: lifestyle, hospitality, food & drink, FMCG etc., • Lots of great benefits & a lively company culture 📩Drop me a note:

Senior Account Manager London | Hybrid (3 days) £60–£80k base + £40k bonus + equity Our Client Our client is a High growth, AI-native ABM platform scaling rapidly in mid-market and enterprise. • ARR grown from $1m → $2.5m+ in under 2 years, • Trusted by leading global B2B brands, • Replacing legacy ABM tools in enterprise environments, • Product-led, shipping weekly They are now building a true expansion led Account Management function, and as part of this want to find their first Senior Account Manager. What You’ll Get • Strong base + achievable bonus, • Meaningful equity, • Ownership of strategic accounts, • Opportunity to shape the AM playbook, • Clear path to lead the function as they scale What You’ll Do • Own renewals and drive £600k+ annual upsell, • Deliver 110%+ NRR, • Multi-thread senior marketing & sales stakeholders, • Build expansion plans across product lines, • Create structure in a fast-moving environment What You’ll Need • 3–8 years in AM / CS with revenue ownership, • Track record of upsell and renewals, • SaaS experience (Martech / ABM ideal), • Comfortable and have recently worked in a scale-up, • Commercially sharp and structured

Looking to develop your B2B PR career within an agency in central London that combines the energy and agility of a start-up with the heritage and credibility of working with world-class brands? We’re hiring for an award-winning B2B PR agency that helps build the reputation of the world’s reputation-makers. This is a brilliant opportunity for an ambitious Senior Account Executive / Junior Account Manager who wants to hone their leadership skills while staying close to hands-on, high-quality work. The Role You’ll play a key role in managing integrated B2B PR campaigns, acting as a trusted partner to clients and a mentor to junior team members. The role offers real ownership, variety and the chance to shape strategic thinking. Your responsibilities will include: • Developing and delivering PR strategies aligned to client objectives, • Writing, editing and shaping press releases, thought leadership, commentary, blogs and opinion pieces, • Pitching creatively to journalists and securing high-quality opportunities for spokespeople, • Managing day-to-day client relationships, media and stakeholder liaison, • Leading and developing account teams, supporting junior team members, • Juggling multiple accounts while remaining highly organised and calm under pressure They're looking for someone who: • Has strong B2B PR experience at Senior Account Executive or Junior Account Manager level, • Enjoys running campaigns end-to-end and being close to delivery, • Is confident pitching ideas and building relationships with journalists, • Has experience managing and motivating a direct report, • Is proactive, organised and keen to continue developing as a leader Why join them: • Award-winning B2B agency with an entrepreneurial mindset, • 4.5-day working week, • Generous benefits package, • Structured training and development programmes, • A clearly defined career development and individual enhancement plan, • Supportive culture that values growth, autonomy and great work If this sounds like you, we’d love to hear from you. Click to apply or reach out to me directly to find out more and have a confidential chat.

Overview We are seeking an experienced and relationship-driven Account Manager to support and grow key client partnerships within the hospitality sector. This role will focus on delivering exceptional service, managing client accounts, and identifying opportunities to maximise value, retention, and revenue across assigned portfolios. Key Responsibilities • Manage and develop long-standing client relationships across hotels, restaurants, and hospitality groups., • Serve as the primary point of contact for clients, ensuring operational excellence and service delivery., • Understand client needs, commercial objectives, and market trends to provide proactive support and tailored solutions., • Oversee the onboarding and ongoing management of new and existing accounts., • Monitor performance metrics, client satisfaction, and contract compliance., • Work closely with internal teams (operations, marketing, finance, product, and service teams) to ensure seamless delivery., • Forecast account performance, prepare progress reports, and present insights to senior management., • Identify opportunities for upselling, cross-selling, and expanding service offering across client portfolios., • Resolve client queries effectively and in a timely manner, maintaining a high level of customer service., • Attend industry events and client site visits where required. Skills & Experience Required • Proven experience as an Account Manager or Client Relationship Manager within the hospitality industry (hotel, F&B, catering, or service-led environment preferred)., • Strong communication and interpersonal skills with the ability to build rapport and trusted relationships., • Commercial awareness and confidence in identifying business development opportunities., • Excellent organisational skills and ability to manage multiple accounts simultaneously., • Analytical mindset with experience working with KPIs and performance reporting., • Self-motivated, proactive, and solutions-focused approach., • Proficiency in MS Office and CRM systems.

Are you motivated by unlocking incremental revenue within off-price while protecting brand integrity and margin? Do you enjoy owning the full sales cycle, from building commercially sharp ranges to negotiating terms and driving sell-through? Ready to take the lead with key accounts, influence cross-functional teams and turn insight into measurable growth? MacGregor Black are partnering with a leading consumer brand on the search for an Account Manager. We are looking for an experienced and commercially driven Account Manager to join our Off Price Sales and Operations team. This role is responsible for managing and growing key off-price accounts, driving sales performance, while maintaining product integrity and delivering margin. You will act as the primary point of contact for assigned customers and work closely with internal teams to deliver strong commercial results. Key Responsibilities: • Manage and develop relationships with existing off-price customers, acting as the main day-to-day contact and leading meetings, • Identify and secure new off-price sales opportunities to drive incremental revenue and deliver against sales and margin targets, • Own the end-to-end sales process, from range building and pricing to order placement and delivery, • Develop off-price specific ranges and commercially led product offers to align with customer strategy, • Negotiate commercial terms, pricing, and volumes in line with margin and stock objectives, • Work closely with merchandising, supply chain, finance, and product teams to ensure smooth execution, • Monitor sales performance, stock levels, and sell-through, providing regular analysis and forecasts, • Monitor deliveries, updating customers with any movements and offering commercial solutions, • Prepare and present sales reports, customer feedback, and market insights to internal stakeholders, • Conduct market research, monitor industry trends and pricing strategies, and gather competitor intelligence to identify opportunities and threats, • Lead category management conversations with customers, using insights to influence commercial decisions, • Participate in key business meetings, including annual planning, commercial strategy, forecast validation, demand planning, and reviews, • Collaborate with internal teams (operations, production, finance) to ensure seamless coordination and customer satisfaction What We’re Looking For: • Commercially driven professional with a passion for winning. You should be strategic yet hands-on, highly organised, and motivated to achieve exceptional results., • Proven experience in an Account Manager or Sales role, ideally within off-price, wholesale, or fashion retail, • Excellent negotiation and relationship-building skills, • Highly organized with strong attention to detail and the ability to manage multiple accounts, • Confident working with data, forecasts, and sales reports, • Strong communication skills and the ability to work cross-functionally, • Proficient in Microsoft Excel and other relevant systems, • Strong analytical and problem-solving skills, • Proven track record of meeting or exceeding sales targets, • Entrepreneurial mindset with creative thinking within product guidelines, • A proactive, results-driven mindset, • Ability to thrive in a fast-paced, margin-driven environment, • Flexible, adaptable, and solution-focused approach, • A genuine interest in fashion and off-price retail What We Offer: • Competitive base salary, • Bonus scheme, • Company pension scheme, • Private health insurance, • Product discounts, • Career development and growth opportunities, • Collaborative and dynamic working environment Salary £40k - £55k For more information, please contact John Stanley.

Smart Building Account Manager - 4 Day Working Week If you come from a BMS / Building Controls background and you’re looking to transition into Smart Buildings, this role could be for you. This opportunity also provides you a 4 day working week, so if work life balance is important to you, this would be a great opportunity. This is an opportunity to step out of traditional BMS engineering and into a high-impact, client-facing, technology-driven role where your expertise directly improves building performance, reduces carbon emissions and shapes the future of smart buildings. London Area - 4 Day Working Week • £60,000 - £65,000 Yearly Salary, • 4 Day Working Week, Every Week, • 25 Days Annual Holiday, • Remote Working, Very Flexible Environment, • Pension Scheme, • Employee Assistance Programme Responsibilities • Manage the full lifecycle of customer accounts from onboarding to renewal, • Lead client handovers from sales and support system implementation, • Deliver training and ensure successful platform adoption, • Analyse HVAC, BMS and metering systems to identify performance improvements, • Provide technical commentary, reporting and actionable recommendations, • Run regular performance review meetings with clients, • Track and drive completion of energy and optimisation actions, • Identify contract renewal and account growth opportunities, • Contribute feedback to product and technical teams to improve system functionality Desired Experience • Strong background in BMS / building controls (e.g. Trend, Niagara or similar), • Solid understanding of HVAC systems and energy optimisation strategies, • Experience with protocols such as Bacnet, Modbus, Mbus or LoRaWAN, • Knowledge of building performance and energy efficiency principles, • Experience in a client-facing or account management capacity within a technical environment, • Strong analytical skills with confidence interpreting building data, • Excellent communication and stakeholder engagement skills, • Self-motivated, organised and able to manage priorities effectively

Ref: MK46957 的確できめ細かなサービスの提供を手がける旅行会社が、イギリス国内での企業視察、観光、インセンティブツアー等、様々な目的に 応じた団体・個人旅行を扱うツアーオペレーターを募集。 トラベルコンサルタント業務の経験があり、お客様の立場に立ってきめ細やかな手配ができる方を求めています。 ――――――――――――――――――― ・応募対象： ≪〇応募可能なビザ≫ 永住権、配偶者、パートナービザ ≪×応募不可≫ YMS・卒業ビザ、学生ビザ、ビザをお持ちで無い方 ・勤務形態： 基本オフィスベース（週１で在宅勤務応相談） ・ビザサポート：なし ――――――――――――――――――― 【職務内容】 ・日本からヨーロッパ（特に英国）に来られる方々の旅行の現地手配 ・日本の旅行会社やツアーオペレーターとのやりとり ・グループや少人数旅行の見積り準備 ・旅行手配（ホテル・車・ガイド・レストランなど） 【応募要件】 ・旅行業界経験者 ・やる気があり明るくポジティブでコミュニケーションの能力が高い方 ・フットワークの軽い方（ホテルの部屋を見に行ったり、グループに会いに行ったりすることもあり） ・小規模オフィスでもチームワークを取りながら業務できる方 ・ビジネスレベルの高い日本語力・英語力保持者 ・PCスキル(Microsoft office)保持者 【給料】 経験に応じて£26K～レベル（上限は経験により検討） 【雇用形態】 正社員雇用 【開始時期】 決定次第すぐ 【勤務時間】 月－金 9：30-17：30 （夏の繁忙期以外は残業ほとんどなし） 【勤務地】 ロンドン中心部 【ビザ】 原則英国でビザのスポンサーなく無期限に就労可能なビザをお持ちの方がご応募可能です。 ※YMSビザ、卒業ビザ、学生ビザをお持ちの方からのご応募は残念ながら受け付けておりません。 ※お問い合わせの際は、該当の求人番号（Ref: MK46957）を本文先頭にご記入いただきますようお願いいたします。