Customer Service Administrator - Home based

Customer Service

28/05/2021123 views

Customer Service Administrator - Home based

Job Summary

Provide the highest quality customer service to all of our customers.

Be the key liaison between our clinical teams, support functions and overall case owner, by ensuring that all cases progress in the agreed service level agreements and in line with process and protocols.

Home based role.


9% combined pension

25 days annual leave plus bank holiday

Holiday trade

Flexible benefits

Key Tasks

To deliver a range of administrative and support services to our Clinical teams, Clients and Client Employees including:

Dealing with both Inbound and outbound calls within company standards

Resolve daily case related queries that may come in via email or post in a timely manner.

Accurate recording of case notes

Requesting GP and specialist reports

Arranging and booking Independent medical appointments

Booking in Nurse and Doctor lead appointments on our internal systems

Ensure that all applicable fees are raised within correct timescales on each case to ensure effective billing

Ensure that Client Company HR Departments/ Line Managers are kept informed of case progress by liaising with clinicians as necessary.

Work planning/prioritising work daily to ensure that tasks are ac

  • Experience
    Not required
  • Employment
  • Salary
    £9.55 – £10.2 hourly
  • Starting time
    Immediate start!

pin iconCity of London, London

Financial Services • More than 250 Employees

Hiring with us since May, 2021

Zilch is an over-the-top (OTT) BNPL product that allows its customers to shop wherever Mastercard is accepted and spread their payment over 6 weeks for zero interest and zero fees whenever they chose to buy from one of Zilch's 5,000+ retail

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Hiring bybryan stuartActive 17 days ago

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