Customer Service Administrator - Home based
Provide the highest quality customer service to all of our customers.
Be the key liaison between our clinical teams, support functions and overall case owner, by ensuring that all cases progress in the agreed service level agreements and in line with process and protocols.
Home based role.
9% combined pension
25 days annual leave plus bank holiday
To deliver a range of administrative and support services to our Clinical teams, Clients and Client Employees including:
Dealing with both Inbound and outbound calls within company standards
Resolve daily case related queries that may come in via email or post in a timely manner.
Accurate recording of case notes
Requesting GP and specialist reports
Arranging and booking Independent medical appointments
Booking in Nurse and Doctor lead appointments on our internal systems
Ensure that all applicable fees are raised within correct timescales on each case to ensure effective billing
Ensure that Client Company HR Departments/ Line Managers are kept informed of case progress by liaising with clinicians as necessary.
Work planning/prioritising work daily to ensure that tasks are ac
- Not required
- £9.55 – £10.2 hourly
- Starting time
- Immediate start!
Financial Services • More than 250 Employees
Hiring with us since May, 2021
Zilch is an over-the-top (OTT) BNPL product that allows its customers to shop wherever Mastercard is accepted and spread their payment over 6 weeks for zero interest and zero fees whenever they chose to buy from one of Zilch's 5,000+ retail