



Food & Beverage Host
A Food and Beverage (F&B) Host is responsible for providing excellent customer service in a food and beverage setting, such as a restaurant, bar, or hotel. Their primary duties include greeting guests, taking orders, serving food and drinks, and ensuring a positive dining experience.
Responsible to:
F&B Supervisor/Manager
Location and hours:
Based on Property (Bermonds Locke, SE1)
Service Delivery.
Creating tell-your-mates experiences that makes guests want to keep coming back
Welcome guests, direct them to their tables, and ensure a clean and inviting space.
Present menus, answer questions about dishes and beverages, and accurately record orders.
Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature.
Refill drinks, clear used plates, and maintain a clean and organised dining area.
Process payments, whether by credit card or room charging.
Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them.
Ensure tables are set up appropriately, and the dining area is clean and tidy.
Relay orders accurately, address any issues with preparation, and coordinate service
Actively looking for opportunities to grow revenue.
Identifying upselling opportunities
Teamwork.
Understand and embody the companies values
Constructively challenge, question, seek to improve, evolve and be human
Contribute to a strong community spirit
Be objective, fair, ethical, and consistent
What you’ll need.
Experience.
Previous experience in a customer-facing role preferred
Confidence using IT systems and software (including Microsoft Office)
Skills.
Customer Service: Friendly, attentive, and able to handle a wide range of customer interactions.
Natural influencing skills with a knack for managing expectations
Communication: Excellent verbal and non-verbal communication skills.
Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions.
Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area.
Multitasking: Ability to handle multiple tasks simultaneously while maintaining efficiency.
Problem-Solving: Able to address customer issues or resolve unexpected situations.
Teamwork: Collaborate effectively with other servers, kitchen staff, and bar staff.
Strong financial acumen, with experience in budgeting, forecasting, and cost control.
Values.
Courage to question, evolve and be human
Curiosity to seek out innovation, change and creativity
Confidence to challenge convention and look for better ways to do and be
Accountability and the desire to empower those around you
Freedom to be yourself at work, just as much as at play
When and where.
You’ll work 40 hours per week
We are opening several coffee shops across London in our Locke properties over the coming months. You will be based primarily at one location however you might also work at other Locke location.
157 Tower Bridge Road, SE1 3LW, London

Lodging • 11-50 Employees
Hiring on JOB TODAY since October, 2025
Bermonds Locke is an aparthotel in London's Bermondsey neighborhood that combines apartment-style accommodation with hotel amenities like a coworking space, gym, cafe, and restaurant.



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