Customer Service Officer, The Dave King Partnership Centre, 502.12 - WEL10145
hace 9 días
East Calder
Job Advert 16 hours per week, 52.14 weeks per year, Fixed Term until 31 October 2026 \n Please note, that although a base building has been given, the post holder will be required to work from other buildings within the neighbourhood or wider West Lothian. \n Customer and Community Services are looking to recruit a Customer Service Officer. This is a public facing role which involves communicating with customers face to face, on the phone or by email. \n The post holder will work as a member of a customer focused team and will be responsible for delivering a range of tasks with a focus on library work. These tasks can include: \n\n • Carry out a wide range of tasks within our libraries including processing and shelving book stock, data and information management, creating displays.\n, • Plan, promote and host reading initiatives and customer events (e.g. Bookbug, author visits)\n, • Build and maintain links and relationships with community groups, schools and organisations\n, • Provide basic IT support to customers\n, • Reception duties\n, • Make referrals on behalf of customers to other services and organisations\n, • Manage room booking enquiries/applications and ensure spaces are ready for occupation – this may include carrying out room set ups\n, • Using a variety of IT systems and devices\n