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We are seeking an experienced Customer Support Operations Manager to lead an assigned team of support analysts and optimise support operations. This role is responsible for developing team capability, ensuring strong technical and product understanding, and driving operational excellence to improve customer outcomes. The Customer Support Operations Manager plays a key role in shaping the support organisation’s culture, fostering collaboration within the team and across functions, and proactively identifying and removing obstacles that impact team performance and customer experience. The role focuses on leadership, performance management, mentoring, and continuous improvement while operating in a customer-centric, outcome-driven environment. A Day in The Life Typically IncludesLeadership & Team Management • Lead, motivate, and coach a team of approximately 10 Support Analysts, • Set clear expectations and goals aligned with organisational objectives, • Conduct regular performance evaluations and provide constructive, actionable feedback, • Support career development through coaching, mentoring, and development planning, • Foster a positive, collaborative, and inclusive team culture, • Drive engagement and motivation by recognising achievements and individual contributions, • Ensure team members have the required training, knowledge, and enablement to succeed, • Contribute to shaping the culture of the Support organisation in line with wider company goalsProcess Improvement, Technical & Product Knowledge, • Maintain and continuously develop a solid understanding of technical and product environments, • Ensure the team has the appropriate technical and product knowledge to address customer needs effectively, • Identify, analyse, and implement improvements to support processes to enhance efficiency and effectiveness, • Develop, document, and maintain standard operating procedures (SOPs) and workflows, • Monitor key performance indicators (KPIs) and identify trends or areas requiring improvementTeam & Customer Experience, • Collaborate closely across the Support organisation and with Product Development, Cloud Operations, and other key stakeholders, • Proactively identify recurring issues, systemic problems, and operational blockers, • Ensure the team is equipped to manage customer issues efficiently and effectively, • Monitor customer feedback and drive continuous improvement in customer experience, • Implement strategies to improve support effectiveness, customer satisfaction, and retentionReporting & Analysis, • Produce regular reports on support operations performance and key metrics, • Analyse data to identify trends, risks, and improvement opportunities, • Take a proactive, data-driven approach to issue identification and resolution, • Present insights, findings, and recommendations to senior managementPlan Management, • Develop and manage the support operations plan for the assigned team, • Monitor expenses and ensure adherence to agreed plans and budgetsBasic Qualifications, • Proven experience in Customer Support or Operations Management, • Demonstrated leadership and people management capability, • Strong analytical, problem-solving, and troubleshooting skills, • Excellent communication and interpersonal skills, • Experience working with customer support tools and technologiesPreferred Qualifications, • Experience working in a high-growth, fast-paced, global environment, • Experience with data analysis and reporting tools, • Knowledge of ERP systems, Cloud technologies, or technical support environments, • Domain knowledge in Supply Chain, Manufacturing, or Warehouse Management, • Understanding of industry best practices in customer support operations, • Experience with project management methodologies, • Bachelor’s degree in a relevant field or equivalent practical experience About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section. Fraud Awareness We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

What we are looking for: Farnborough Airport is growing, and this is an exciting opportunity for a Project Manager to be part of a high performing team building Farnborough’s future infrastructure. The Project Manager will play a key role in Farnborough’s future, leading the planning and execution of strategically important projects within a live airport operational environment. The Project Manager will be responsible for the technical, safety and financial management of projects to ensure delivery aligns with overall business objectives. Role Responsibilities: Key responsibilities include: • Lead and manage a variety of projects, in both size and complexity, throughout design, procurement, construction, delivery, and handover to achieve desired business outcomes., • Contribute to a world-class safety culture for projects and contractors, maximising health, safety and environmental performance., • Lead the identification and mitigation of risks that may adversely impact project delivery or adversely affect airport operations throughout the project/programme lifecycle., • Deliver projects within defined cost, programme, and quality requirements, leading the successful handover of assigned projects to the Operational Departments., • Ensure compliance with all legal and statutory obligations, including but not limited to, Building Regulations, CAA Regulations and CDM Regulations, all standards and code compliance, and required planning permissions., • Take an active role in developing role specific knowledge both within the aviation industry and the construction environment, engaging with knowledge sharing with the teak and experienced stakeholders., • Manage and positively influence key project stakeholders (both internal & external)., • Lead the identification and implementation of lessons learned to continuously improve project delivery., • Consistently demonstrate and encourage others to adhere to the company values of Proud, Passionate, Ambition and Together., • Contribute to the Company’s aspiration of becoming an Employer of Choice and Responsibility in the local area by actively participating in our volunteering opportunities where possible., • Demonstrate engagement with and adherence to the Company’s policies, procedures, guidelines, wellbeing initiatives and reporting channels to ensure all work is carried out safely and to the highest standards, including but not limited to:, • Health & Safety, Occupational Health & Safety, Compliance and Environmental standards / legislation., • Aerodrome license and CAA standards., • Appropriate Workplace Behaviour, UK Modern Slavery and General Data Protection & Retention (GDPR) Policies., • Support the team with adhoc activities/tasks as reasonably requested. About you: Skills, Qualifications and Experience: Essential: • Evidence of Right to Work in the UK., • Full 5-year employment/educational history required (with no unaccounted-for gaps)., • Able to obtain a clear Criminal Record Check (CRC) certificate to the required security clearance level for this role., • Hold a full valid UK Driving License or equivalent., • Educated to Degree level or equivalent experience in project management, architecture, engineering, or construction related field., • At least three years’ experience in Project Management delivery within the construction sector, in leading teams and managing external suppliers., • Experience of managing multiple, interfacing, concurrent projects desirable., • Experience in leading infrastructure projects in a live operational environment desirable., • Experience in championing and auditing project Health and Safety and an understanding of driving Health and Safety through from Design into Delivery., • Strong & demonstrable leadership and influencing skills., • Strong communication skills., • Strong practical problem-solving skills., • Ability to manage complex stakeholder requirements., • Sound commercial and financial awareness. Knowledge and understanding of construction contracts (NEC/JCT) contracts., • Knowledge and understanding of contract administration and negotiations. Desirable: • Practitioner level in project management (e.g. APMP Project Management Qualification or PRINCE2 Practitioner)., • SMSTS (Site Management Safety Training Scheme) qualification., • CDM Principal Designer experience., • Knowledge and understanding of airport environment desirable., • Personal resilience and the ability to manage ambiguity. What we can offer: • Competitive salary., • Discretionary annual bonus., • 25 days holiday per annum (pro-rata), plus statutory public holidays., • Workplace pension scheme with enhanced employer contributions., • Enhanced Company Maternity and Paternity Pay., • Life assurance., • Access to medical plan including a range of private treatments (after probation period)., • Health & Wellbeing app with access to discounts., • Company sick pay scheme., • Electric vehicle scheme (after 9 months of employment)., • Sustainable travel scheme., • Annual complimentary bike maintenance., • Free onsite parking., • Cycle to work scheme., • Long service award scheme., • Access to an Employee Assistance programme and helpline., • Discount on accommodation, food and beverages at affiliated hotel., • Discount on food/beverage at affiliated pub., • You’ll also get all kinds of other great perks, like social events and special employee offers.

OPERATIONS EXECUTIVE - 6 Months FTC The Role This role supports the coordination and delivery of aircraft participation at the Farnborough International Airshow and other supported events, covering both static and flying exhibits. Working closely with the Flight Operations team and Flying Display Director, the role helps manage the administrative and operational activity that enables aircraft, aircrew, and exhibitors to participate safely and effectively, acting as a key point of contact and ensuring accurate documentation, compliance, and clear communication throughout the process. The role also provides hands‑on operational support in the lead‑up to and during live event periods, liaising with Farnborough Airport, ground handling agents, contractors, and internal teams to support aircraft movements and on‑site operations. Alongside this, the postholder coordinates travel, accommodation, catering and budget administration, and plays an active role within the Aircraft Operations Centre and Air Display Headquarters during validation and show week to support smooth day‑to‑day delivery. This is a fixed term contract for a period of 6 months (ASAP- 27th November 2026). The position is based at Farnborough with the requirement to travel internationally. The role directly reports to the Head of Flight Operations, with a dotted line to the Flight Operations Manager. The Candidate We are seeking a highly organised and reliable operations or administrative professional who is comfortable supporting complex activity within a busy, deadline‑driven environment. The ideal candidate will have experience in an operations, logistics, or coordination role and be confident juggling multiple tasks and priorities, particularly where timelines are tight and accuracy is essential. The successful candidate will be a strong communicator with a clear customer‑focused mindset, able to act as a professional and responsive point of contact for a wide range of internal and external stakeholders. They will be comfortable liaising with suppliers, contractors, and third‑party partners, supporting logistics and coordination activity, and handling enquiries or issues in a calm, solutions‑focused manner. We are looking for someone with excellent attention to detail and a solid administrative skillset, capable of maintaining accurate documentation, processing purchase orders and invoices, and supporting basic budget tracking. Strong IT skills are essential, with confidence using spreadsheets, databases, and document management systems to organise and share information effectively. Above all, this role would suit a proactive, flexible individual who remains composed during busy or high‑pressure periods such as live events. A willingness to support wider operational tasks, adapt to changing requirements, and contribute positively to team delivery is key to succeeding in this role. The Contract Contract; Fixed Term Contract, Monday to Friday, 37.5 hours per week Location; Hybrid working- 3 days in the Farnborough office and 2 days from home (only starts after inductions) Job Description; Operarations Executive FTC FIL Job Description.docx Travel; One‑off travel requirement in November, which could require the appropriate visa

We are seeking a skilled and compassionate Deputy Manager to help lead a direct access accommodation service, delivering high quality support to people with complex needs and experiencing homelessness. Deputy Manager – Direct Access Accommodation. Deputy Manager – Direct Access Accommodation.

We are currently recruiting for a Sales Manager to join an exciting brand:new co:working and accommodation concept launching in London. Drive sales across co:working memberships, private offices, and accommodation offerings.

As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. Accommodation-Based Services Manager. We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting wo

Our ideal candidate will be part of Brent's work to tackle homelessness and provide better support and accommodation to residents in Brent. Experience in housing or supported accommodation may be beneficial, but this role is for anyone who has the right qualities and can learn fast. Contract: Fixed

Pig Farm Manager - Lincolnshire - £40,000 – £45,000 + Accommodation Support + Bonus. Accommodation support if required.

Our client is a leading developer, operator, and asset manager of PBSA in the UK and Ireland. As part of the firm’s growth, they are seeking an Asset Manager in London, to help manage and maximise the performance of a large portfolio of PBSA assets, applying innovative & creative ideas to add valu

Brooklyns in England is looking for a Property Manager to join their expanding Property Management Team. The successful candidate will manage a portfolio of local authority temporary accommodation properties, ensuring high standards from check-in to check-out.

This role is Assistant Accommodation Manager, working with the Accommodation Manager to coordinate and support the team in delivering high standards of cleanliness and presentation across all accommodation types. Supporting the Accommodation Manager with team structure, role delegation, and clarity

In the job of Contract and Technical Services Manager - Student Accommodation, you will provide strategic and operational leadership for the management of service partner contracts across the student accommodation estate. You will ensure that contract performance, operational delivery, and financial

General Manager for The Old Bell in Kilburn, London.

A major student accommodation provider in Egham is looking for an Assistant Manager responsible for running efficient and safe sites.

The People Pod is seeking an Accommodation Manager for a premium living environment in West Yorkshire.

Seeking an experienced Indoor Pig Unit Manager to oversee the day to day running of a large scale, straw based wean to finish unit in Hampshire, housing approximately 6,000 pigs. Indoor Pig Unit Manager – Hampshire.

We are looking for an enthusiastic and customer focused individual for the role of Deputy Accommodation Manager based at NHS Romford. Assisting the Accommodation Manager in running the site. Some experience of working in student accommodation, hotel, hospitality or property sector is essential.

Are you ready to embark on an exciting journey with a leading luxury student accommodation provider? We are thrilled to offer an exceptional opportunity for an Accommodation Manager to join our dynamic team in Aldershot. Join Our Team as an Inclusive Accommodation Manager at our Luxury Student Resid

Escalate deviations, concerns and potential liability risks promptly to Site Operations Managers, Regional Managers, central teams and the Head of Health & Safety. Q is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities

We are seeking a dedicated and experienced Accommodations Manager to lead the day-to-day running of our Accommodation Services. Lead and manage the accommodation support team, including recruitment, supervision, appraisals, and training. Oversee daily operations of the Direct Access Accommodation, e

International Language Campus is seeking a proactive and service-driven Accommodation Manager to lead our accommodation operations across both Homestay and Residence provision. Ensure student queries regarding accommodation are handled and logged appropriately with regard for excellent customer serv

Homes for Students, the UK's largest independent provider of Student Accommodation, is currently seeking a General Manager for Grosvenor House in London. As our General Manager, you'll be the driving force behind an exceptional student living experience.

Sanctuary Group is seeking a Deputy Accommodation Manager based at NHS Romford, UK.

We are seeking a dedicated and experienced Accommodations Manager to lead the day‑to‑day running of our Accommodation Services. This includes overseeing our 10‑bed Direct Access Accommodation (DAA), three move‑on properties, and a staff team delivering 24‑hour support. Lead and manage the

A progressive farming business in Kent is seeking an Assistant Farm Manager to manage their onion enterprise. A competitive salary of £45,000 is offered alongside accommodation.

Great Local Pubs - Stonegate Group is seeking a General Manager for The Old Bell in Kilburn.

Q is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their. Our Assistant Manager is responsible for assisting in all aspects of running efficient, safe, and profitable sites whilst focusing on the company’s key ob

Assistant Farm Manager - Arable - Kent - £45,000 + Accommodation. An excellent opportunity has arisen for an ambitious Assistant Farm Manager to join a progressive arable and root vegetable farming business in Kent. Assistant Farm Manager - Arable.

Q is one of the UK's biggest providers of student accommodation, committed to giving over 35,000 students in 86 sites across 29 UK cities their 'Best Year Yet'. As a General Manager (GM), you take the lead of our busy buildings. You'll work opposite shifts to the Assistant Manager.

Sales Manager – Co-Working & Accommodation Concept – Up to £60,000. We are currently recruiting for a Sales Manager to join an exciting brand-new co-working and accommodation concept launching in London.

Q is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet.

General Manager – New Hospitality Concept - £50,000 + Accommodation + Profit Share.

Waterfront Manager - S26 - Accommodation Available - Opportunities in Greece & Turkey. Operations Manager & Resort Water Sports Operations Manager. Would you like the opportunity to combine your water sport skills and travelling? Mark Warner invites you to join our team as Waterfront Manager in one

This is a casual, part-time role offering flexible working.As a Bank Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents.Our ethos is all about celebrating life, so you'l

Activities Manager - S26 - Accommodation Available - Opportunities in Greece & Turkey. Would you like the opportunity to combine your skills in managing activities with travelling? Mark Warner invites you to join our team as Activities Manager in one of our stunning Mediterranean resorts. As Activit

Please note weekend working is required for this role.As a Maintenance Assistant at a Barchester care home, you'll help to create the safe and attractive surroundings that enable us to give our residents the quality care and support they deserve.It's important that our homes give the right first imp

Beach Manager - S2026 - Accommodation Available - Opportunities in Greece & Turkey. As Beach Manager, you will play a crucial role in assisting the waterfront manager to manage and organise our waterfront department to ensure the highest level of safety, service and tuition. Would you like the oppor

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

We're looking for a kind, compassionate and resilient Specialist Behavioural Support Worker to join our learning disabilities service in Hertfordshire.Driving is mandatory and sleep in shifts will be required.Making you feel at home here means helping you thrive in every way.That's why we offer a wi

As a Laundry Assistant at a Barchester care home, you'll help to make sure our residents receive quality care and support in the best possible surroundings.By making sure each resident has clean clothing and bedding, you'll be playing your own part in helping everyone to feel comfortable and at home

At Birchstone Care Homeswe are committed to providing a safe, secure, happy and comfortable home, promoting a high standard of care and an understanding of individual needs, to offer support and choice as required.We are looking for kind and caring individuals to join our happy and friendly team, th

As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important.The variety of housekeepin

General Warehouse Operative - Farnborough.You'll help ensure parcels are processed accurately, safely, and efficiently as part of the operations team.Sort, scan, and move parcels through the warehouse.Assist with vehicle loading and unloading.Follow all safety procedures and maintain a tidy workspac