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New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside. Strengths-Based Housing Support Worker/Coach Have you had experience working as a housing support worker? Do you hold the necessary skills to coach and inspire people to move forward positively with their lives? If you do, then we have a fantastic opportunity for a strengths-based Housing Support Coach to work within a 24/7 supported accommodation hostel in Liverpool. You will be supporting vulnerable adults via a program of empowerment and confidence-building, helping them to personally grow and develop within safe and comfortable lodgings whilst working towards greater independence and a more permanent housing solution. What we have to offer • Competitive Salary - £ Hours), • A contributory pension scheme, • 225 Hours Annual Leave rising to 285 with length of service, • An online bespoke Mandatory training package including a wide range of additional resources to support your development, • A range of learning and development opportunities up to and including Level 5, • Managing and inspiring positive change for a caseload of residents within a psychologically informed hostel-environment, • Supporting those who access the service to settle in, and work towards implementing a more empowering and positive daily structure into their lives at a pace that is realistic and achievable to them, • Educating residents on harm reduction around substance misuse and supporting those who are contemplating recovery from addictions to understand the steps required to access various treatment options, • Planning future long-term accommodation and resettlement options via a personalised strengths-based support plan, • Offering ongoing coaching, advice, and guidance on housing/resettlement related issues from the beginning of a resident’s tenancy through to their planned exit, • Conducting ‘trauma aware’ needs and risk assessments, and updating when necessary, • Exploring education, training, and employment options with residents, • Empowering residents to sustain their welfare benefits, manage their tenancy and comply with key functions that are necessary to support their basic needs/finances, • Referring clients to relevant specialist support agencies to assist with support that cannot be met within the service remit, • Liaising with external agencies (from a multidisciplinary perspective) on behalf of residents to ensure they can access what they need from services, • Working as part of a team overseeing the health and safety of the building and all residents/visitors/co-workers whilst on shift, • Completing regular resident welfare checks (as required) throughout the shift, • Completing thorough case notes for all residents throughout the shift and providing a detailed handover to the next members of staff coming on shift, • Supporting residents to maintain contact with specialist and clinical agencies, • Reporting any incidents or concerns to the Project Manager, • Experience of working with individuals with complex needs, substance misuse issues, mental health, trauma, and/or offending backgrounds, • Experience of working collaboratively with other agencies both voluntary and statutory, • Experience and understanding of safeguarding vulnerable people, • Previous experience of working in a hostel setting or delivering support via outreach work/in-reach work, • An excellent understanding of homelessness/rough sleeping, substance misuse, harm reduction and managing complex needs/behaviours, • An ability to motivate people and build positive connections, • Knowledge and experience of how to support people from a person-centred perspective, positively engaging people through a process that is led by them, • Ability to accurately record information, such as case notes, risk assessments, support plans and incident forms The post is rota-based which may include weekends/unsociable hours as the role supports a service wide day/evening rota.

Refugee Resettlement Worker Liverpool £26227.11 per annum Full-time, 37.5 hours per week, Monday to Friday, 9am to 5pm. New Start is a family run not-for-profit organisation providing residential and supported accommodation services for vulnerable adults, families, and young people. An exciting opportunity has arisen for a Refugee Resettlement Worker to promote the integration, and future resettlement of refugees into UK society. You will assist all refugees in overcoming any barriers they may face adapting to life in the UK. This will include identifying and allocating suitable accommodation within the scheme, registering them with GP and Dental services, assisting with benefits applications and seeking an ESOL course to assist with language barriers. The successful candidate must have previous experience of working with vulnerable migrant groups and an awareness of the challenges faced by asylum seekers and/or refugees navigating the journey of integration into UK life. Excellent communication and good interpersonal skills are essential for the role to assist with ongoing language barrier challenges, and an additional language would be beneficial for the post, but not essential as the service has access to internal and external language support services to assist staff when required. Key responsibilities of a Refugee Resettlement Worker. • To undertake an Assessment of Service User Needs for all refugees., • To identify and allocate suitable accommodation within the New Roots scheme to meet the needs of the applicate and/or the size of the family unit., • To devise and implement a Service Plan between the worker and the service user to map out the immediate support actions requiring intensive assistance., • To ensure the Intensive support provided to the service users has a focus on benefit assistance, registration with Universal Job match, seeking an ESOL course, registration with GP & Dental services, giving direct advice, assistance to access Foodbanks, strong advocacy, sign posting, assistance with an Integration Loan application (if required) and referring (as appropriate) to other agencies or bodies., • To seek and provide information to service users in a variety of formats (verbal, written, leaflets and various information booklets), • To work with the service users as part of their main Service Plan to register with Property Pool Plus (if required) and develop a Personal Integration Plan of both temporary settlement and future resettlement depending upon the Local Authority they wish to settle in., • To work with service users under their Service Plan to develop an ongoing action plan to assist with seeking appropriate volunteering opportunities, training and work-related learning experience to assist with future employment options., • To provide refugees, especially those who are highly vulnerable or have complex needs, with specialist advice on housing options and welfare rights., • To work with, provide updates and lobby external agencies to ensure the delivery of services to refugees in areas such as employment, health, housing, welfare, money management and education are inclusive to the client group’s needs and requirements., • To assist service users with Family Reunion support if required., • To assist service users to obtain a Travel Document if required., • To monitor and evaluate the delivery of services through good casework management and recording., • To support the reporting requirements of the organisation by documenting and recording statistics using relevant databases to collect the outcomes of service., • To provide briefing sessions to groups of service users as required., • To provide advice and information to service users in their first language when required using interpreters and adhering to good practice standards., • To create, manage and maintain service user files, and ensure that all relevant documentation is completed to the highest standards, within agreed timescales., • To initiate and carry out regular case reviews as required to ensure refugees are on the right path to achieve their potential., • Competitive Salary of £26227.11, • A contributory pension scheme., • 22 days annual leave rising to 30 days with length of service., • An online bespoke Mandatory training package including a wide range of additional resources to support your development., • A range of learning and development opportunities up to and including Level 5 and Management Qualifications., • Medicash enrolment after successful completion of probationary period. A full UK driving licence and access to your own vehicle is also essential as this position will involve regular travel to tenants’ properties across Liverpool. This post is subject to enhanced DBS criminal record disclosure

We are working in partnership with a reputable complex care provider to recruit a Regional Nurse Manager to support the delivery and oversight of high-quality, community-based care packages across Cornwall. This is a key leadership role, responsible for ensuring clinical excellence, regulatory compliance, and the ongoing development of care teams within a growing service. Package : • Salary of £45,000 rising to £50,000 post-probation, • Mileage paid at 45p per mile, • Structured induction and training (accommodation provided), • Opportunity to step into a regional leadership role with real autonomy, • MondayFriday working pattern (with on-call responsibilities), • Employee Assistance Programme, • Refer a friend scheme, • Blue light Card, • Full support with professional development You will work collaboratively with internal teams and external stakeholders, including multidisciplinary teams (MDTs) and Integrated Care Boards (ICBs), to deliver high-quality, person-centred care. Key Responsibilities • Oversee and manage a portfolio of complex care packages within the community, • Complete and review clinical assessments, care plans, and risk assessments, • Undertake audits and regular care package reviews to ensure quality and compliance, • Maintain accurate and up-to-date electronic clinical records, including medication documentation, • Work collaboratively with MDTs and ICBs to support coordinated care delivery, • Provide clinical leadership, mentoring, and ongoing support to care teams, • Ensure adherence to clinical governance, safeguarding, and regulatory standards, • Registered Nurse (RGN, RMN, or RNLD) with a valid NMC PIN, • Demonstrable experience within complex care and/or community-based services, • Previous experience in a clinical leadership or management role, • Strong understanding of clinical governance, compliance, and care planning, • Excellent communication and organisational skills For more information or a confidential chat, get in touch today. INDNUR JBRP1_UKTJ

Description Role: Service Manager (Registered Manager) - Learning Disabilities Location: Alinora, Worthing Salary: £35,129 per year plus *allowances Hours: 37 per week - rostered hours include evenings, weekends and Bank Holidays *Dependant on working times agreed to be worked you may be entitled to one or more of the following allowances: • Unsociable hours uplift: an extra £4.40 per shift for waking nights., • Sleep-in shifts: £61 per sleep-in shift (10pm-7am)., • Sleep-In Disturbance Allowance Payment: If your sleep-in shift is disturbed for over one continuous hour but less than four, youll receive the £4.40 Unsociable Hours Allowance plus your normal hourly rate for the hours worked. If disturbed for four hours or more, youll be paid your normal hourly rate for the entire shift and still receive the £4.40 allowance., • Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover., • Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car., • Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets., • Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors., • Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service., • 25 days paid holiday plus bank holidays (or paid time in lieu for any bank holidays worked) Knowledge, skills and experienceWhat you need for the role:, • Passion for leading teams that deliver outstanding care., • Management experience (Deputy Manager or above) in learning disabilities or care home settings, including safeguarding, risk and health & safety management., • Strong knowledge of Positive Behaviour Support, CQC standards, the Mental Capacity Act, DoLS, and safeguarding., • Skilled in comprehensive client support, including medical management and accurate medication handling and record-keeping., • Experience supporting individuals with diverse physical and cognitive needs, including learning disabilities and mental health challenges., • Confident in managing challenging behaviours and distress., • Proven staff management skills: supervision, coaching, recruitment, and rostering., • Level 3 Diploma in Health and Social Care., • Understanding of CQC requirements youll be the registered manager, supported by a central compliance team., • Patient and empathetic approach., • Willingness to complete Southdowns training in health and social care, moving and handling, positive behaviour support, safeguarding, safety, and risk protocols., • Comfortable supporting clients with intimate and personal care., • Enhanced DBS check (paid for by Southdown). What would be nice:, • Experience managing an operational service budget, including resource management to ensure staffing levels meet client needs while keeping within budget constraints., • Experience managing a learning disabilities service with a good or outstanding CQC rating. JBRP1_UKTJ

About The Role Exciting opportunity for a Scheme Manager based in Tunbridge Wells in our General Needs team. At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, providing support for over 55s who are in need of support and accommodation. As our Scheme Manager, you will need to: • Get to know and build the trust of our clients, • Help clients to live independently, • Encourage participation in social and leisure programmes, • £100 when you start work, plus £250 at 6 months service and another £250 at 12 months service, • 26 days annual leave rising to 31 days, • An extra day off on your birthday, • A High Street discount scheme (great savings both on and off-line), • Pension with life assurance, • Discounted private medical insurance, • Loans available for financial emergencies, • Occupational Sick Pay, • A full Induction package and training relevant to the role, • Long service awards from 2.5 years, • Support our residents ensuring their rights as tenants are upheld and monitor their wellbeing to identify when additional support is required,demonstrating care and compassion, • Ensure the premises are kept safe and secure, and that there is full compliance with statutory requirements, • Control the potential loss of revenue by monitoring, reporting and taking action on voids and arrears to maximise income, • Maintain an efficient administration system which meets the needs set by saha for records and reports, complying with statutory or regulatory requirements, • Liaise and maintain good working relationships with external contacts in order to facilitate referrals, support, payments and create a professional image of the association JBRP1_UKTJ

Senior Spa Therapist – Full-Time, Permanent Salary: £14.15 per hour (£29,432 annually) plus gratuities (£2,000–£2,500/year)Contract: Permanent | Full-Time Are you passionate about spa, wellness, and delivering five-star guest experiences? We're seeking an experienced Senior Spa Therapist to join a luxury spa team dedicated to excellence and relaxation. If you take pride in your craft and thrive in a high-end environment, this could be your next career move. About the Role: Deliver high-quality massages, facials, and spa therapies using premium brands such as Proverb and Temple Spa Support the Spa Manager with daily operations and team leadership Mentor junior therapists and ensure service standards are maintained Provide an exceptional guest experience in a tranquil, luxurious setting You'll Need: NVQ Level 3 (or equivalent) in Beauty Therapy Proven experience in massage and facial therapies A caring, professional, and guest-focused approach Passion for wellbeing and continuous learning Working Hours & Benefits: Full-time, 40 hours/week (Monday to Sunday shifts, 8:30am – 6:30pm) Hourly rate: £14.15 (rising to £14.45 after 12 months) Share of gratuities (approx. £2,000–£2,500 annually, paid monthly) Uniform and meals provided on duty Perks & Rewards: 30 days holiday, increasing to 35 after 5 years Enhanced pension scheme and sick pay Critical illness cover Birthday lunch on us Private counselling & wellbeing support Mental health first aiders on-site High street discounts & cashback schemes Estate discounts on dining, accommodation, spa products & more £1,000 “Wow” reward to spend freely £1,000 referral bonus Premium pay for Christmas & New Year shifts Healthcare cash plan & free financial planning advice Fully funded apprenticeships Leadership coaching & management development Join a luxury spa committed to excellence, wellbeing, and exceptional guest service. Please note: Own transport is required to access this location INDBRI JBRP1_UKTJ

Governance and Assurance Officer An excellent opportunity for a Governance and Assurance Officer with previous experience in governance, compliance, risk, audit or regulatory environments to support governance administration, assurance reporting and board processes. This is a development opportunity working closely with the Governance and Assurance Manager, offering long-term progression in governance and compliance. If youve also worked in the following roles, wed also like to hear from you: Governance Administrator, Compliance Administrator, Governance Support Officer, Risk and Assurance Officer, Administrative Officer, Governance and Compliance Officer, Governance Support Officer, Governance and Assurance Coordinator, Assistant Governance and Assurance Officer Please note: This is not just an admin role, candidates will need to have previous experience, or involvement in some way previously, or some transferable experience, in a governance, compliance, risk, audit or regulatory role in order to be considered. SALARY: £27,751 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England - with some travel between various accommodation centres JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Governance and Assurance Officer who has strong administration, reporting and organisational skills and the ability to support governance, compliance and risk management processes. Working closely with senior leadership, the Governance and Assurance Officer will assist with meeting administration, regulatory compliance, policy management and assurance reporting. The role involves preparing documentation, maintaining accurate records and supporting governance frameworks. As a Governance and Assurance Officer you will also help coordinate assurance reviews, prepare reports for leadership teams and committees, and ensure governance procedures are documented and maintained effectively. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Governance and Assurance Officer include: • Governance Administration: Provide administrative support to governance activities including board and committee processes, • Meeting Coordination: Arrange meetings, prepare agenda packs, organise supporting documentation and record accurate meeting minutes, • Record Management: Maintain accurate governance records, policies and compliance documentation, • Reporting Support: Prepare clear and concise reports for senior leadership teams and committees, • Compliance Monitoring: Support the organisation in adhering to laws, regulations and regulatory governance standards, • Policy Administration: Assist with maintaining and implementing governance policies and procedures, • Assurance Reviews: Coordinate internal assurance reviews of key business processes and document findings, • Stakeholder Engagement: Work collaboratively with managers, staff and stakeholders to support governance activities, • Corporate Reporting: Contribute to organisational reporting including annual reports, strategic plans and key performance indicators, • Previous experience in a governance, compliance, risk, audit, regulatory or business support role, • Strong administrative, organisational and time management skills with the ability to manage competing priorities, • Experience preparing reports, documentation and formal records using Microsoft Word, • Experience creating meeting documentation and agenda packs, including use of Adobe Acrobat or similar document tools, • Excellent written and verbal communication skills with the ability to produce clear and accurate minutes, • Experience maintaining records, policies and compliance documentation, • Ability to explain complex information clearly and concisely, • Strong attention to detail and ability to maintain accurate documentation, • Experience working collaboratively with teams and stakeholders across an organisation, • 25 days annual leave plus Bank Holidays, • Contributory pension HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14498 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ JBRP1_UKTJ

Nightstop Coordinator (Whitley Bay) If you're ready to make a real difference and thrive in a team that supports your growth, we'd love you to join the team! Locations: Regional Office (Whitley Bay Hub) - North East Salary: £24,136 per annum Closing Date: 06 April, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role As a Nightstop Coordinator, you'll be the first point of contact for young people facing homelessness—assessing needs, coordinating safe emergency placements, and guiding them toward longer term support. It's a fast paced, people focused role where every decision you make helps keep a young person safe and heard. You'll also nurture strong relationships with referral partners, support and motivate volunteer hosts, and help grow the Nightstop network across the North East. If you're organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day. Key deliverables: Supporting Young People • Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting., • Conduct needs and risk assessments with potential Nightstop guests., • Arrange the logistics of a guest's stay with a volunteer., • Work with guests and referral partners to offer support and opportunities for longer term accommodation., • Provide support to guests and volunteers through a 24 hour on call phone service., • Ensure the safety and wellbeing of guests and volunteers in the service at all times., • Comply with data protection and information sharing protocols. Marketing and Stakeholder Management • Attend meetings and events and manage relationships with referral partners and other stakeholders. Administration • Maintain up to date records on all guests and volunteers., • Support with the creation of reports., • Support with financial payment and recording systems. Volunteer Recruitment, Promotion and Engagement • Develop promotion plans with the aim of recruiting Nightstop volunteers, • Effectively onboard new Nightstop volunteers in a timely manner, • Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities, • Complete the necessary health and safety checks with new and current volunteers Other • Be an active member of the team, collaboratively effectively and work closely with your line manager., • Undertake further duties as commensurate to the role identified by your line manager., • Provide support outside of office hours on some evening and weekends. What we are looking for from you (Person Specification) When completing your application form please address all the points set out below. • Excellent customer service skills and telephone manner., • An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs., • Experience of working with vulnerable people or people experiencing homeless., • Understanding of current housing and homelessness legislation, including entitlement to welfare provision., • Experience of writing, implementing and evaluating Risk Assessments., • An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion., • Commitment to promoting health and safety of yourself and others., • An ability to work in an organised manner and arrange placement logistics., • Experience of collaborative working with a range of internal and external stakeholders., • Experience of maintaining administrative systems, good literacy, numeracy and IT skills., • Experience of working under pressure with the ability to respond to conflicting demands., • Ability to find creative and positive solutions to problems, using own initiative., • Understanding of professional boundaries and ability to maintain them., • Ability to effectively reflect on own practices for ongoing learning and development., • Willingness to be part of a 24 hour on-call rota., • Willingness to work outside office hours including some evenings and weekends., • Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination., • Respect for the values and ethos of the charity. What You'll Receive • Tailored training and development, • Flexible working options where suitable, • 26 days annual leave, rising with service, • Family friendly leave policies, • Pension scheme with employer contributions up to 7%, • Employee Assistance Programme with 24/7 GP access, • Discounts across retail, travel, food, fitness and more, • Cash health plan for you and your family, • Death in service benefit, • Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About The Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. #INDNFP Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People. JBRP1_UKTJ

A leading inspection company in Knowsley is seeking a proactive Personal Assistant for a part-time role. You will provide essential support to the Executive General Manager, managing travel and accommodation, and ensuring smooth operations.

Q is one of the UK’s biggest providers of student accommodation, committed to giving over 35,000 students across 86 sites and 29 cities their ‘Best Year Yet’. Whether you're resolving a student query, coordinating inspections, overseeing debt management or deputising for the General Manager, y

Our client is a multi-disciplined construction company based in the Northwest. They operate across a range of sectors nationwide, including: Social Housing Commercial & Leisure Health Education Heritage Student Living Due to continued project wins, they are seeking an experienced Site Manager to join their team, covering projects across the Northwest region. Job Role You will be responsible for managing live refurbishment sites across a variety of sectors, including: Schools Hospitals Universities Student accommodation To be considered, you must have: Proven experience as a Site Manager on live construction/refurbishment sites Demonstrable experience delivering school refurbishments valued over £1m SMSTS CSCS Card First Aid (minimum requirement) Manual Handling, Asbestos Awareness, and Working at Heights certifications DBS (preferred) Willingness to travel across the Northwest to manage multiple projects If this opportunity is of interest, please apply today

Project Manager Role based in the Wirral, Merseyside. Working for a growing Generator Hire and Service Business Client Details Our client is a well-established organisation within the industrial and manufacturing sector. As a medium-sized company, they are committed to delivering innovative solutions and maintaining high standards in their field. Description The Project Manager will be responsible for the end-to-end management of generator and power generation projects, overseeing delivery from contract award through to installation, commissioning, and final client handover. This role requires strong project leadership, technical coordination, and stakeholder management to ensure projects are delivered safely, on schedule, within budget, and to the required technical and quality standards. The successful candidate will act as the primary interface between clients, internal engineering teams, suppliers, and installation contractors, ensuring effective communication and coordination throughout the project lifecycle. Projects may involve work in highly varied and technically demanding environments, requiring regular travel across the UK and Europe. All travel, accommodation, and related expenses are covered. This is an exciting time to join a rapidly growing organisation with significant opportunities for professional development and career progression Profile Essential Skills & Experience · Strong project planning, organisational, and coordination skills. · Proven experience managing project budgets, schedules, and resources. · Excellent communication, leadership, and stakeholder management abilities. · Ability to manage multiple projects simultaneously in a fast-paced environment. · Strong analytical, problem-solving, and decision-making capabilities. · Experience using project management software (e.g., MS Project, Primavera, or similar tools). · Professional and confident client-facing communication skills. Desirable Experience · Knowledge or experience within power generation, generator systems, electrical distribution, or backup power solutions. · Experience managing installation projects in industrial or infrastructure environments · Similar industrial, construction or engineering environments Job Offer £70,000 to £80,000 plus car, bonus and benefits

Migrant Help have an exciting opportunity to recruit a Client Adviser to join our team! Location: Liverpool (with the possibility of hybrid working) Contract: 12 month fixed term (with potential to be extended or made permanent) Salary: £29,498 - Increasing to £33,590 following successful completion of a 6 months probation period About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. The Client Adviser role: Part of the Asylum Services team, the Client Adviser is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. You will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. This is a busy and high paced working environment with regular changes to needs and priorities, by working with the Regional Assistant Manager and re-prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients. If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we’d love to hear from you! Key responsibilities of our Client Adviser: Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations Work as part of the regional team to ensure compliance with all applicable regulatory requirements, Health and Safety standards, policies, and procedures, provide the correct advice and guidance to all who require our support Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales The experience and skills you need to become our Client Adviser: Provided a service to clients over the phone whose first language is not always English Provided advice an information within an organization and working with people in sensitive and emotionally demanding situations Proven experience of delivering complex information to clients with and without interpreters Ability to work under pressure and to meet deadlines. Operational experience working to challenging performance KPI's Ability to work empathetically with people facing transition and uncertainty. Ability to learn quickly and adapt to change Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years ?Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 6th April 2026 If you are interested in becoming our new Client Adviser, please click 'APPLY' today. We look forward to hearing from you! As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer