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The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working with the operations team to provide optimal services to the account. The CSL must be able to work effectively and efficiently with both the internal support team and external clients. The CSL acts as the liaison and primary contact for the operations team and escalates any issues to the Customer Success Manager (CSM) as necessary. Assist the CSM with building client relationships within the client enterprise including business development, identifying additional service opportunities and continuous process improvement. What you will do here: Program Management • Lead Planner / Meeting Owner on events or programs of significance to the customer’s business, • Create/Revise program budgets to ensure M&IW forecast is attained, • Track client and individual program budgets to ensure M&IW forecast is attained, • Meet with key stakeholders to review time spent on projects, • Running client audits with M&IW Controller, • Alert meeting owner of any anticipated account/program budget variances, • Identify financial opportunities in post program billing, • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity, • Ensure on-going client satisfaction surveys, analyze data, and implement continuous improvement processes, • Responsible for document accuracy of operations team, • Responsible for final reconciliation accuracy and timeliness from planners, • Build pro-active relationships with high volume client meeting owners, • Lead various internal departments toward desired outcomes as specified in Service Level Agreement, • Plan meetings/events for the account as needed Account Management • Project Management with a consultative approach, • Responsible to implement the KPI/SLA Program for the Account, • Responsible for the strategic relationship for multiple decision makers, • Accountability for accuracy and timeliness of final reconciliation from planners, • Train planners on specific account processes, • Analyze/Improve operational systems and processes, • Develop and update all account forms and processes to meet client expectations, • Analyze/review time spent on projects vs. management fees for the account, • Qualify new meetings (as backup to the SAM), • Register new meetings into Cvent (as backup to the SAM), • Issue resolution with the meeting owners and escalation from the planners (as backup to the SAM), • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity (as backup to the SAM), • Ensure on-going client satisfaction surveys, data integrity in Lanyon, and implement continuous improvement processes (as backup to the SAM), • Assist accounting in follow-up on past due invoices (as backup to the SAM), • Participate in applicable company and industry activities and events Business Development Responsibilities • Identify opportunities for new or expanded service offerings (including opportunities for M&IW strategic partners), • Up sell additional M&IW service opportunities, • Network with decision makers/management as appropriate, • Develop and maintain strong and highly ethical customer relationships, • Gain knowledge of competitors’ strengths and weaknesses Onsite Physical Activities (Non-Essential Functions) This position includes a set of nonessential physical activities associated with onsite event support. These activities are not fundamental to the core duties of the Customer Success Lead role but may be required during live event execution. While the essential functions of the position center on planning, coordination, communication, client management, and project leadership, certain onsite tasks involve physical activity that supports event operations and if unable to perform these physical activities the company needs to know. Physical activities include, but are not limited to the following: • Movement & Positioning: Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. Extended periods on one’s feet are common throughout an event, often up to 4 hours without a rest break. A typical onsite day may last 8 to 14 hours, depending on client needs and agreements., • Sitting: Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties., • Lifting and Carrying: Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team member., • Reaching and Grasping: Event setup and breakdown may involve reaching overhead and handling tools or materials., • Bending/Kneeling/Crouching: Occasionally required during event setup and breakdown., • Repetitive Motions: Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays., • Travel Requirements: Frequent travel to event sites, venues, and client locations, often involving overnight stays. This may include navigating airports, train stations, hotels, and conference centers., • Operating Vehicles: Occasional driving may be required to transport materials or travel to off-site event locations. This applies only to approved drivers with prior authorization from the Onsite Lead., • Working in Varying Environments: Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered. What we expect: Details of these areas are shared during interviews and monthly reviews: • Cultural Excellence, • Role Expectations, • Emotional Intelligence What you will bring: • A minimum of four years of experience in the travel industry, specifically in managing meetings/events, • Knowledge of virtual and hybrid event options, • Experience with managing the lifecycle of a program, including final reconciliation, • Knowledge of Cvent preferred, • Must be able to travel 35% of the time, including Internationally, • Proximity to client headquarters office preferred, • Experience working in a virtual office environment, • Proven excellent oral and written communication skills in both internal and client-facing environments, • Demonstrated track record of successfully managing multiple projects simultaneously, • Ability to deliver creative outputs in a constricted timeline while maximizing available resources, • Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers, • Wide range of computer skills:, • Proficient in Word, Excel, and Internet/social media, • Database management programs (proficient in Lanyon and Cvent), • Outlook (email and scheduling) What we provide: • Competitive salary, • Paid holidays, • Pension Scheme, • Accrued personal time off for vacation and sick leave, • Laptop, additional monitor, and mobile phone, • Global Giveback program for volunteer service, • Remote Office / Work from home Who we are: Meetings & Incentives Worldwide, Inc. is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Meetings & Incentives Worldwide, Inc. specializes in global event management with virtual, hybrid, and in‑person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553 _ M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions.

At Wayve we're committed to creating a diverse, fair and respectful culture that is inclusive of everyone based on their unique skills and perspectives, and regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, veteran status, pregnancy or related condition (including breastfeeding) or any other basis as protected by applicable law. Founded in 2017, Wayve is the leading developer of Embodied AI technology. Our advanced AI software and foundation models enable vehicles to perceive, understand, and navigate any complex environment, enhancing the usability and safety of automated driving systems. Our vision is to create autonomy that propels the world forward. Our intelligent, mapless, and hardware-agnostic AI products are designed for automakers, accelerating the transition from assisted to automated driving. In our fast-paced environment big problems ignite us—we embrace uncertainty, leaning into complex challenges to unlock groundbreaking solutions. We aim high and stay humble in our pursuit of excellence, constantly learning and evolving as we pave the way for a smarter, safer future. At Wayve, your contributions matter. We value diversity, embrace new perspectives, and foster an inclusive work environment; we back each other to deliver impact. Make Wayve the experience that defines your career! Financial Controller London At Wayve we're committed to creating a diverse, fair and respectful culture that is inclusive of everyone based on their unique skills and perspectives, and regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, veteran status, pregnancy or related condition (including breastfeeding) or any other basis as protected by applicable law. Founded in 2017, Wayve is the leading developer of Embodied AI technology. Our advanced AI software and foundation models enable vehicles to perceive, understand, and navigate any complex environment, enhancing the usability and safety of automated driving systems. Our vision is to create autonomy that propels the world forward. Our intelligent, mapless, and hardware-agnostic AI products are designed for automakers, accelerating the transition from assisted to automated driving. At Wayve, big problems ignite us—we embrace uncertainty, leaning into complex challenges to unlock groundbreaking solutions. We aim high and stay humble in our pursuit of excellence, constantly learning and evolving as we pave the way for a smarter, safer future. At Wayve, your contributions matter. We value diversity, embrace new perspectives, and foster an inclusive work environment; we back each other to deliver impact. Make Wayve the experience that defines your career! This role encompasses a wide array of accounting and payroll responsibilities, including month end close and reporting, external reporting obligations (including managing the audit), payroll, accounting processes and controls and compliance with internal policies. The role is responsible for all 6 countries that we currently operate in. Due to the group's recent rapid geographical expansion - new accounting & payroll obligations and many other "firsts" will need to be addressed - allowing the successful candidate to stamp their mark on the role. The company is at an exciting stage of its growth and this high profile role has the opportunity to grow with the organisation. This role includes managing a team of 4, with responsibility for their coaching and career development. Key responsibilities: • Managing the accounting function on a day to day basis for the Wayve Group, • Overseeing the payroll function for the Wayve Group, • Responsible for the accounting for share-based payments compensation, • Responsible for the consolidation, quarterly, of the Wayve Group, • Preparation of the Financial Statements for the Group (under FRS102), • Responsibility for managing the audit on a day to day basis, • Writing, updating and enforcing compliance with policies, • Ensuring processes and controls are to a high standard, • Supporting and developing the team In order to set you up for success as the Financial Controller at Wayve, we’re looking for the following skills and experience. Essential • 10+ years of experience - ideally combining both public practice and commercial experience, • Qualified Accountant, • Prior experience managing the payroll function, • In depth understanding of accounting processes and controls, • Prior experience managing an audit, • Attention to detail, • Excellent communication skills - able to communicate across a range of audiences, • Ability to work in a fast paced, changeable environment Desirable • Experience working across multiple jurisdictions, • Consolidation across multi currency entities, • Accounting experience in a private company with complex employee equity offerings We understand that everyone has a unique set of skills and experiences and that not everyone will meet all of the requirements listed above. If you’re passionate about self-driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply. For more information visit _ To learn more about what drives us, visit _ DISCLAIMER: We will not ask about marriage or pregnancy, care responsibilities or disabilities in any of our job adverts or interviews. However, we do look to capture information about care responsibilities, and disabilities among other diversity information as part of an optional DEI Monitoring form to help us identify areas of improvement in our hiring process and ensure that the process is inclusive and non-discriminatory. This is a full-time role based in our office in London. At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home. We understand that everyone has a unique set of skills and experiences and that not everyone will meet all of the requirements listed above. If you’re passionate about self-driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply. For more information visit _ To learn more about what drives us, visit _ DISCLAIMER: We will not ask about marriage or pregnancy, care responsibilities or disabilities in any of our job adverts or interviews. However, we do look to capture information about care responsibilities, and disabilities among other diversity information as part of an optional DEI Monitoring form to help us identify areas of improvement in our hiring process and ensure that the process is inclusive and non-discriminatory.

If you enjoy working as part of a team and love creating memorable experiences for guests, we want to hear from you. Hotel rooms from 20 across 35 hotels.

ROVA Health is what happens when two established names in health and wellbeing stop running in parallel and start moving together.Built on over a century of Westfield Health Group heritage and driven by the belief that the way people live, work, and recover has fundamentally changed - we exist to do

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies. Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emot

Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses). Properly document In-Home Usage Tests as instructed in the In-Hom

The Club Company is a premium collection of golf and country clubs across the UK.We blend golf, fitness, and wellness to offer a complete lifestyle.Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation.Our location

Manchester | 3 Days Working from Home | Circa £45,000 DOE. Unlike many traditional conveyancing roles, you will only manage a specific stage of the transaction, allowing you to focus on delivering a high-quality service rather than juggling files from instruction through to completion. Applications

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YOUR ROLE - Choose a survey from the available list - Answer questions about products and services - Receive payment for your feedback WHY JOIN - £8 welcome bonus once you complete your first survey - New paid surveys every day - Surveys typically take 5 to 20 minutes - Take part on your phone, ta

YOUR ROLE - Choose an app, service or subscription offer from the list - Register and try it out properly - Receive coins once your test has been verified - Cash out your coins for money or gift cards WHY JOIN - Get paid to try things you were already curious about - Fresh product testing offers ev

The Best Connection Group Limited in Long Marston is seeking a Warehouse Operative for long-term, permanent opportunities in a pallet handling environment.You will join a busy team and contribute to efficient operations.Duties include using hand tools (reciprocating saw and nail gun), operating the

The ideal candidate has a background in accounting or finance, strong analytical skills, and proficiency in Excel and accounting software.

The role offers hybrid working with 1 day per week from home and flexible hours between 7am and 6pm, core hours 10am–4pm.

Bayman Atkinson Smythe in Oldham, North Manchester is seeking an experienced Bookkeeper to join their construction-focused team.The role is office-based, 8:00 am to 4:30 pm, Monday to Friday, paying circa £30k plus benefits.Reporting to the Group Financial Controller, you will handle accounts payab

The Best Connection Group Limited is currently seeking an experienced Reach Truck Operative to join a busy automotive site in Wellesbourne.The role focuses on safe and efficient movement of stock and materials, supporting smooth warehouse operations.You will operate a Reach Truck, load/unload delive

Butler Rose is seeking a Part-Time Bookkeeper for an accountancy practice in St Ives.The role is 25-30 hours per week with hybrid working after probation, offering a salary of £26,000-£27,500 (FTE).You will handle bookkeeping for a portfolio of clients, process invoices, perform bank reconciliatio

Proactive Global is seeking a Warehouse/Stores Operative in Reading with hands-on picking and goods-in experience.The role includes counting, packing, and accurate stock handling, plus basic Word skills.FLT training or licence is preferred, with a commitment to reliable, proactive work habits and th

Nexus People is recruiting Warehouse Operatives for our sortation team in Lutterworth, near Rugby.You will sort, load, unload parcels and operate scanners, with full training provided.Flexible to work day and night shifts on a 4 on/4 off pattern.No prior experience is required; we value a positive a

The Best Connection in Long Marston is seeking a Warehouse Operative for long-term, permanent opportunities.You will perform pallet repair, use hand tools, operate the tray wash machine, and handle general warehouse duties as part of a busy site.Rotational shifts and reliable attendance are required

Warehouse Operative in Stratford for ad hoc shifts.The role covers a busy warehouse with duties including loading/unloading containers, sorting stock, picking and packing, and pump truck handling.A reliable and hardworking candidate is preferred.Experience in container loading and unloading is highl

This fixed-term role supports peak seasonal demand from October to December, with contracts up to six months.

Rapier Employment's Magna Park, Lutterworth (LE17) is seeking Warehouse Operatives for a long-term role.You will work in a busy chilled warehouse, operate PPTs, scan stock, and help move pallets for supermarket distribution.Weekly pay, full PPT training provided, potential permanent position, on-sit

From guitars and drums to recording gear and pianos, we’re passionate about helping musicians at every stage of their journey. We welcome applications from people of all backgrounds and experiences. We are an equal opportunities employer and welcome applications from all suitably qualified candida

Navigator Tissue UK Ltd in Leyland is inviting applications for a Warehouse Operative to support safe, efficient operations within our manufacturing environment.You will work as part of a high‑performing team, ensuring the smooth movement of materials while upholding the highest standards of safet

Ethero Ltd is seeking Warehouse Operatives for a client in Stafford.Duties include quality checks, accurate paperwork, and maintaining tidy, compliant work areas while hitting targets.Shifts are 06:00-14:00 and 14:00-22:00 on a rotating basis; pay is £12.PAYE, paid weekly, with overtime at £19.Dru

Nexus People is hiring Warehouse Operatives to pick and pack clothing for customer orders at a busy Magna Park site.Immediate starts and full-time shifts available, with various AM/PM patterns.Training is provided and there are opportunities to upskill.This role suits dependable individuals who can

Warehouse Operative for a leading logistics provider in Rugby.The role operates 4 on, 4 off during days (6am–6pm) with a pay rate of £13.This is a long-term opportunity in a brand-new warehouse.Free onsite parking and a 24hr subsidised canteen & games room are available.Possible permanent opportu

TradeChoice Carpet & Flooring in Gateshead is recruiting a Warehouse Operative to join a friendly, hardworking team.You will help run day-to-day warehouse operations, manage stock, load and unload deliveries, and maintain health and safety standards.The role emphasizes reliability, punctuality and t

Interaction Recruitment is representing a well-established professional services firm seeking a dedicated Bookkeeper to join their friendly team.You will manage bookkeeping for a varied portfolio of clients, with study support available to aid progression.This role offers hybrid working after traini

Trial Balance, a well-established accountancy practice in Bournemouth, is seeking an experienced Client Bookkeeper to manage a portfolio of clients, handling ongoing bookkeeping and VAT requirements.The role requires prior bookkeeping experience in an accountancy practice with proficiency in Xero an

Work Pattern: Work-from-home with 1 day a month in-office. You'll play a key role in keeping the agency's financial processes accurate and running smoothly, from processing invoices to managing supplier and client payments. Generous Holidays starting from 33 days per annum.

Proficient in Xero or similar accounting software. Please note that we are only able to consider applications from those who are eligible to work here in the UK, who do not require sponsorship.

East Grinstead (4 days a week Working From Home). Hybrid Working – 4 days a week can be worked from home (after probation). Processing payments, invoices, income and receipts and entering data into accounting software (Xero).