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  • Senior Maintenance Technician
    Senior Maintenance Technician
    3 days ago
    Full-time
    London

    Citadines South Kensington London is seeking a confident Senior Maintenance Technician to become part of our Team. Our properties operate 24/7; therefore, the department works on an early or late shift, on a rotating basis. You will report to the Residence Manager, supporting towards providing our guests with memorable experiences of the city. The Senior Maintenance Technician will be responsible for the smooth running of the Maintenance Team, implementing effective preventative and routine maintenance inspections under the guidance of the Residence Manager. As our Senior Maintenance Technician, you will be responsible for: Implementing all policies, standards and procedures for Water Hygiene, Energy Conservation and Control, Fire Prevention and other Safety Programmes, and Effective Preventative and Routine Maintenance Inspections Maintaining and repairing all mechanical service pumps, valves, boilers, calorifiers, AHU and auxiliary plant Maintaining and repairing heating, ventilation and air conditioning equipment as directed Attending fire alarm calls and acting as part of a fire fighting team leader in conjunction with the Duty Manager Accurately recording work, stock levels, shift activities, in the appropriate logs and reporting to senior management when require Being responsible for external contractors visiting site for PPM or reactive works and reporting back to the Residence Manager daily of progress or works complete Effectively dealing with guest requests in a timely and efficient manner, communicating with other departments when necessary To be successful in the role of Senior Maintenance Technician, we require: At least 2 years experience in a supervisory role within Maintenance Good knowledge of basic electrical, plumbing and carpentry Good understanding of general Health & Safety and fire safety Creativity and confidence to find solutions to everyday challenges Clear understanding of a propertie's key plant equipment and functions A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Senior Maintenance Technician. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Multitasking, Organisation Skills, Attention to Detail, Technical Skills, Customer Focus, Team Work, Communication Skills, Problem Solving

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  • Senior Customer Service Advisor
    Senior Customer Service Advisor
    4 days ago
    £50000–£60000 yearly
    Full-time
    London

    As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment

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  • Sales Associate / Fit Specialist
    Sales Associate / Fit Specialist
    11 days ago
    £12.5–£13.5 hourly
    Full-time
    London

    Want to join a close-knit, supportive team and to be a part of our mission to banish the dread of bra shopping once and for all, by supporting women from their very foundations? We're looking for a motivated and caring individual seeking a hands-on role, focused on forging customer relationships that drive footfall, online traffic, brand awareness and revenue for the business. As Sales Associate / Fit Specialist ( or ‘Pant Patroller’ ) you will be the gateway to our brand, and can expect varied responsibilities, in-depth bra fitting training and a founder-led, independent business driven by our passion for the mission. MAIN DUTIES & RESPONSIBILITIES • Bra fitting / Customer service – You will offer product advice and bra fitting services to customers of The Pantry Underwear and Bridalwear, across specialist sectors including bridal underwear solutions, maternity, and post-surgery., • Virtual bra fitting – You will conduct secure online fittings with customers, utilising the skills and product knowledge you have learned during in-store fittings to spread our mission far and wide., • Customer relationship management – You will nurture customer relationships to drive repeat business and advocacy, promoting The Pantry Underwear’s loyalty programme, encouraging up-sells, and sales development pathways (for example, from pregnancy through to post-nursing / maternity. You’ll also be trained in digital customer service using our Klaviyo CSM., • Events support ( on-site and off-site ) – You will support the organisation of on and off-site customer events ( including events such as life drawing, wine tastings and private ‘Pant Parties’ ) liaising with external partners, assisting with budgeting and procurement, agenda management and promotion., • Visual merchandising – You will ensure that products are always displayed to their best advantage in stores and, re-stocked regularly, as well as aesthetically maintained to the highest standards., • Product range development – You will gather relevant customer feedback and relay this back to management to inform future buying., • Inventory management – You will assist with the administration of our point of sale and online sales channels, as appropriate, maintaining a good awareness of stock gaps and size availability across styles, as well as movement of stock between our two stores, and will assist with regular stock checks., • Site maintenance - You will ensure that the workplace is kept clean and tidy, with regular cleaning responsibilities shared between the team. WE'RE LOOKING FOR SOMEONE WHO... • Is positive, well-mannered, and motivated to help people and transform the often negative associations of the bra wearing community with finding a bra., • Has the ability to organise and prioritise their workflow, ensuring the customer is at the forefront but that operational standards are maintained., • Thrives in a detail-orientated and customer-centric environment, with the ability to multi-task., • Is flexible and adaptable to changing priorities., • Ideally has experience with Shopify, Google Sheets / Excel ( or is willing to learn ). Experience with design packages including Adobe Creative Suite / Canva is a welcome bonus. RECRUITMENT SPECIFICS Our main objective from a recruitment perspective is to forge careers for those who choose to join us. It’s a busy working environment, where self-motivated individuals will thrive. This is a full-time, permanent position - we do not hire temporary staff, outside of freelancers - working an average of 38 hours per week across 5 days, which will include weekend shifts. We’re looking for someone who’s able to join us as soon as possible, to be based in our Islington Square store. There is also the likelihood of occasional travel to additional sites (including our Saffron Walden store ), travel to which will be funded by the company. All employees are entitled to a company pension and paid holidays. Salary is dependent on experience in relation to this specific role. HOW TO APPLY If you’re excited by the prospect of joining our team, please send your CV and a cover letter, stating why you feel you’d be a great fit for the role, and what attracts you to work for The Pantry Underwear in particular. Whilst we hugely appreciate the time taken by everyone who applies to work with us, unfortunately, based on limited resources, we cannot reply to every individual application. However please be assured that we do read and carefully consider every application that we receive.

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  • Hospitality Sales Associate
    Hospitality Sales Associate
    18 days ago
    £12.41–£14.8 hourly
    Part-time
    London

    RecruitAChef.com is an exclusive hospitality recruitment portal, providing trained and talented chefs to businesses needing short, medium, or long-term staffing solutions. We work efficiently and quickly to match the right culinary professionals with the right clients, helping hospitality businesses thrive. The Role We are looking for a driven and confident Hospitality Sales Executive to grow our client base. This role is focused on sourcing new business, making initial contact with potential clients, and building strong relationships within the hospitality industry. You will be the first point of contact for many new clients, introducing them to RecruitAChef.com and identifying how our chef recruitment solutions can meet their staffing needs. Key Responsibilities • Source and identify potential hospitality clients (restaurants, hotels, catering companies, venues, etc.), • Proactively make contact via phone, email, and networking, • Present RecruitAChef.com’s services clearly and professionally, • Build and maintain a strong pipeline of new business opportunities, • Develop long-term relationships with clients to encourage repeat business, • Work closely with internal teams to ensure client requirements are met efficiently About You • Previous sales experience (hospitality industry experience is a strong advantage), • Confident communicator with a friendly, professional approach, • Self-motivated and target-driven, • Comfortable sourcing leads and making outbound contact, • Organised, proactive, and results-focused, • Passion for hospitality and people What We Offer • Competitive salary plus commission/bonus structure, • Flexible working options, • Opportunity to grow with a fast-moving hospitality recruitment brand, • Supportive and collaborative team environment

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  • Bartender
    Bartender
    24 days ago
    £12.5–£13.5 hourly
    Full-time
    Teddington, London

    Shambles – Teddington, Greater London (TW11 8HG) The Role: We are looking for an experienced Bartender to join the Shambles team. This is a front-line role where guest experience is non-negotiable. You’ll be confident, switched on, and genuinely enjoy looking after people. You’ll be responsible for serving alcoholic and non-alcoholic drinks, food when required, and delivering consistent, high-quality service. This includes preparing and serving classic cocktails made fresh to order, setting up and closing down the bar, and keeping the bar organised, clean, and service-ready at all times. Wine knowledge matters here. We offer around 40 wines by the glass, so we’re looking for someone who is comfortable talking about wine and keen to deepen their knowledge. What We’re Looking For: Minimum 1 year’s experience in a busy, quality-led bar or restaurant Strong knowledge of classic cocktails, with a solid foundation in wine A genuine interest in wine – WSET Level 1 or above is advantageous A team player who communicates clearly and works well with others Reliable, punctual, and trustworthy, with a natural sense of urgency Positive, can-do attitude – solutions over excuses Ability to multitask and stay calm under pressure Genuine passion for food, wine, and hospitality If you don’t yet have bar experience but want to learn the trade, please apply instead for a Barback position. Eligibility: This role is open only to candidates with a valid UK work permit. Benefits: Competitive salary plus tips Weekly pay – paid for every hour worked Staff food while on duty Friendly, family-run working environment Established, independent business Annual pay review Optional private pension scheme Full-time contract Staff parties Staff discounts If you know your way around a bar, care about wine, and take pride in doing things properly, we’d like to hear from you.

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  • Management Consultant
    Management Consultant
    1 month ago
    £51000–£54000 yearly
    Full-time
    London

    Overview We are seeking a highly motivated Management Consultant to join our dynamic team. The successful candidate will play a vital role in analysing organisational processes, identifying areas for improvement, and delivering strategic solutions to optimise business performance. This paid position offers an excellent opportunity to develop your expertise within a professional environment, working closely with clients across various industries. Candidates should possess strong analytical skills and a solid understanding of business analysis principles. Responsibilities Conduct comprehensive business analysis to understand client needs and organisational challenges Develop detailed reports and strategic recommendations based on data-driven insights Collaborate with clients to identify operational inefficiencies and propose effective solutions Assist in the design and implementation of organisational change initiatives Support project teams in managing stakeholder expectations and ensuring project deliverables are met Facilitate workshops and meetings to gather requirements and communicate findings clearly Monitor progress post-implementation to evaluate the effectiveness of recommended strategies Skills Strong business analysis skills with the ability to interpret complex data and translate it into actionable insights Excellent analysis skills, demonstrating attention to detail and critical thinking capabilities Effective communication skills, both written and verbal, with the ability to engage diverse audiences Proven organisational skills with the capacity to manage multiple projects simultaneously Ability to work independently as well as part of a team in fast-paced environments Prior experience or knowledge of management consulting practices is advantageous but not essential This role offers a stimulating environment for aspiring management consultants eager to make a tangible impact on organisational success through strategic advice and innovative problem-solving.

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  • IT Support Analyst
    IT Support Analyst
    2 months ago
    £32000–£38000 yearly
    Full-time
    New Barnet

    Storm IT Ltd is a leading MSP based in New Barnet, dedicated to providing innovative IT Services and Solutions to their long standing client base. We are seeking a skilled 2nd Line Support Engineer to join their dynamic team and contribute to our continued success and growth in the industry. As a 2nd Line Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and providing excellent technical support to our clients. This position involves a mix of user support, system administration, troubleshooting, basic networking and collaboration with other IT professionals remotely from our New Barnet office or onsite with the client. Responsibilities: · Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking. · Troubleshoot and resolve hardware and software problems in a timely manner. · Perform system administration tasks such as user account management, Active Directory updates, and software installations. · Monitor and maintain IT systems to ensure optimal performance and reliability. · Collaborate with internal teams to implement IT solutions and improvements. · Respond to and resolve support tickets efficiently. · Document technical procedures and solutions for future reference. · Assist in the setup and configuration of new IT equipment and software. · Liaise with external vendors and service providers when necessary. Requirements: · Proven experience as a 2nd Line Support Engineer or similar role. · Experience working for an MSP is advantageous. · Solid understanding of IT systems, networking, and infrastructure. · Hands-on experience with Windows operating systems, Active Directory, and Microsoft Office suites. · Experience working across the Microsoft 365 (SharePoint, Teams, Office365,Intune & Entra ID). · Experience with hardware troubleshooting and software installations. · Excellent problem-solving skills and attention to detail from 1st to 2nd line level. · Effective collaborator and communicator at all levels who uses their own initiative and shares skills · Ability to work independently and as part of a team. · Demonstrate professionalism and positivity to the team and end users by displaying good customer-facing practices · Demonstrated ability to quickly learn new skills · Working well under pressure, ability to prioritise work streams and refer on where required. If you are a proactive and skilled 2nd Line Support Engineer looking for a new challenge with a reputable company in the New Barnet area, we encourage you to apply and join our talented team! Job Type: Full-time Benefits: Company events Company pension On-site parking Work Location: Storm IT Offices. In Person

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