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Ground Handler / Ramp Agent \n We are seeking a proactive and safety-focused Ground Handler / Ramp Agent to join a busy airport operations team, providing exceptional support to aircraft, crew, and passengers in a fast-paced airside environment. This is based at Farnborough Airport. Key Responsibilities \n\n • Marshal arriving aircraft and support aircraft movements, including pushback and towing operations.\n, • Load and unload baggage, cargo, and oversized items safely and efficiently.\n, • Conduct aircraft refuelling, water servicing, toilet servicing, and de-icing activities.\n, • Operate and carry out inspections of Ground Service Equipment (GSE).\n, • Assist passengers, crew, and customer service teams where required, including special assistance support.\n, • Communicate effectively via radio, telecommunications, and electronic reporting systems.\n, • Support airside operations during adverse weather conditions and emergency situations.\n, • Adhere to all aviation, safety, security, and environmental regulations.\n, • Participate in ongoing training and development to maintain operational standards.\n\n RequirementsEssential \n\n • Right to work in the UK.\n, • Full 5-year employment and/or education history.\n, • Ability to obtain required airport security clearance.\n, • Full UK driving licence.\n, • Flexible approach to shift work, including weekends and public holidays.\n, • Physically capable of lifting baggage and equipment in excess of 20kg.\n, • Ability to obtain an Airside Driving Permit.\n, • Strong communication, numeracy, and IT skills.\n, • Team player with a proactive, can-do attitude.\n\n Desirable \n\n • Previous ground handling, ramp, or aviation experience.\n, • Knowledge of airside safety procedures.\n, • Experience using radio communications.\n, • LGV licence or experience operating large vehicles.\n\n Benefits \n\n • Competitive salary - starting at £33,000 and moving up to £35,000 after year 1.\n, • Generous annual leave entitlement plus public holidays.\n, • Enhanced pension contributions.\n, • Enhanced family-friendly policies.\n, • Private healthcare and wellbeing benefits.\n, • Life assurance and company sick pay.\n, • Electric vehicle and cycle-to-work schemes.\n, • Employee Assistance Programme.\n, • Staff discounts and additional employee perks.\n, • Free on-site parking.\n\n This is an excellent opportunity for someone looking to build or develop a career within airport operations and ground handling, working in a dynamic and customer-focused environment. \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. \n If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A leading European airline is seeking a B1 Licensed Engineer for line maintenance at Prestwick Airport. The successful candidate will handle routine servicing, defect rectification, and AOG recovery for the airline's fleet. Essential qualifications include an EASA or UK CAA Part-66 B1 License and line maintenance experience. Strong communication skills and good IT literacy are required, while mentoring aircraft mechanics is part of the role. Excellent prospects for career advancement within the company are offered. #J-18808-Ljbffr

As a successful applicant, you will join our fast-paced team, working in a competitive yet dynamic aviation HR environment where you will see the positive impact of your work each day. As a Recruitment Administrator, you will work at the heart of the aviation candidate community, supporting the recruitment and sales teams in delivering recruitment campaigns for aviation professionals across the globe. You will play an important support role within the wider recruitment process, helping to manage candidates, maintain accurate records and ensure recruitment activity runs smoothly. You will support roles across a broad range of niche aviation requirements, including pilots, cabin crew, engineers, C-level executives and other aviation professionals. The role offers clear career progression, with development opportunities into positions such as Recruitment Resourcer, industry sector specialist or Team Leader. To succeed, you will need to be dynamic, organised and proactive, with the ability to work to challenging targets, tight timeframes and occasionally complex requirements while supporting both candidates and clients effectively. • F luent written and spoken English, • Excellent IT skills – must be a competent user of Microsoft Word, Excel, Outlook and Internet Explorer, • Good work ethic, • Respond well to tough targets, • Able to work under pressure, • Ability to communicate with internal staff at all levels, • Excellent career prospects, • 23 days annual leave, increases with years of service, • Day off for your birthday, • Free fruit, • Flexible benefits package up to £750 (Gym membership, health insurance, buy additional leave, utility bills contribution etc.), • Charitable donations matched upto £250 If this sounds like you, you could be on track to join us at our modern, high-end offices at Farnborough Airport, the “birthplace of British aviation”. If you’ve liked what you’ve seen and are more determined than ever to join us We look forward to hearing from you. All candidates must have the right to live and work in the UK. #J-18808-Ljbffr

The Client Services Executive serves as the frontline to our affluent clientele and plays an integral part in the planning process of their travel. The Client Services Executive works closely with several departments to create every client experience and is responsible for establishing, building and maintaining long-term relationships. Overall, the Client Services Executive is responsible for providing impeccable customer service and ensuring that expectations are exceeded. The Client Services Executive serves as the frontline to our affluent clientele and plays an integral part in the planning process of their travel. The Client Services Executive works closely with several departments to create every client experience and is responsible for establishing, building and maintaining long-term relationships. Overall, the Client Services Executive is responsible for providing impeccable customer service and ensuring that expectations are exceeded. • Provide world-class service during every interaction with our clientele, • Professionally handle a high volume of incoming calls and emails, • Manage all aspects of trip booking and planning – passenger paperwork, pet documentation, pre-flight briefing catering, ground transportation, special requests, B2B and other additional services, • Coordinate with Operations and external suppliers daily to ensure permits, slots, customs and airport handling have been secured in line with the client’s requirements, • Confirm day-of operations for customer flights, tracking flight status, catering, CTOTs, etc. Follow flights in progress to verify that catering, ground transportation, and other flight details are correct and provide updates to the customer as required, • Proactively communicate any changes, delays or other potential disservice concerns, • Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc., • Provide daily quality control of all trip details, • Work closely with sales and other internal departments to resolve conflicts or complaints and serve as a client advocate when appropriate, • Be able to prioritise objectives and multi-task effectively with focus on proactivity and attention to detail, • Have the readiness to fulfil airport visits to see off customers and/or prepare aircraft cabin, support ground staff in the event of complex / special event trips, • Perform other related duties and responsibilities as requested, • Associate's degree (A. A.) or equivalent from two-year college or technical school in a service and/or hospitality field is preferred or equivalent combination of education and/or experience, • Extensive customer service experience in a high-end service industry, • Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook), • Knowledge of use and operation of standard office equipment, • Must possess the legal ability to work in the United Kingdom, • Have strong attention to detail, • The ability to work in a team atmosphere, and manage a flexible schedule, • The Client Services Executive will be required to demonstrate knowledge of FXAIR’s products and programs and have the ability to interpret contract information as it pertains to the specific customer, • Successful candidate must be able to respond calmly and handle many customers’ demands in a fast-paced environment, • Strong interpersonal, verbal/written/computer and presentation skills are necessary to perform job at the expected level #J-18808-Ljbffr

Reports to: Director of Growth and Customer Experience IDGateway delivers SaaS solutions into security-sensitive and operationally demanding environments. We work closely with airports, aviation operators and enterprise clients to improve operational efficiency, compliance and workforce management through modern technology. The Client and Product Support Analyst is the primary point of contact for IDGateway's clients, providing telephone and email support across our all of our products. The role is built around client engagement: managing expectations clearly, communicating with warmth and professionalism, and ensuring every client interaction leaves them confident that their issue is understood and being handled. Keeping our clients happy is the core purpose of this role while balancing the needs and standards of the company. The role logs, tracks and manages support issues through Jira Service Desk, Confluence and other Atlassian tools. Working within a complex regulatory environment, the role demands accuracy, clear documentation and a calm, structured approach to managing a live ticket queue including incidents, issues and client requests, against agreed SLAs. A key requirement of the role is to prepare demonstrations, investigate and reproduce issues, develop, improve and update user documentation, helping ensure clients have the information they need to be as self-sufficient as possible. • Direct experience in a client-facing support role, within a software, SaaS or technology business., • Hands-on experience using Jira, Confluence or other Atlassian tools., • A warm, professional communication style and genuine comfort engaging with clients by telephone and Teams, even when the news isn't good., • A methodical, detail-oriented approach to logging, tracking and progressing tickets to resolution., • A genuine interest in developing technical and database skills., • A 'make it happen', 'do it now' attitude., • You don't enjoy speaking with clients directly, this is a client-facing role with frequent teams, phone and email contact., • You have no prior experience in a ticket-driven, SLA-based support environment., • You do not have any interest in the technical aspect of the support role., • Provide telephone and email support to our clients operating within a complex regulatory environment, across all IDGateway products., • Build and maintain strong client relationships with key contacts throughout the support lifecycle., • Follow the company support process, logging and documenting all incidents accurately using Jira Service Desk, Confluence and other Atlassian tools., • Investigate reported issues thoroughly and author clear, well-articulated tickets that accurately capture the problem for development teams, i.e. a reproduction step list and evidence summary a developer could act on without needing a follow-up call., • React quickly to incoming tickets to ensure SLAs are met, communicating and escalating issues as necessary., • Regularly update and report ticket progress and status to the team and to clients until complete., • Identify patterns and recurring issues across support tickets, feeding insights back to the team to help prevent future occurrences., • Support data analytics on support trends and issues, ensuring findings are clearly documented and evidenced., • Carry out client communication using tools such as HubSpot, Teams, Jira and Outlook, • Collate and prepare support information for inclusion in client-facing reports., • Use AI tools such as Claude to help identify recurring themes and patterns across support tickets, and to support the production of client-facing reports and documentation., • Work alongside team members to deliver user education by maintaining training and client documentation materials., • Apply the company's values and behaviours to their work ethic., • Comfortable working directly with databases (e.g. SQL queries) to investigate and evidence issues, going beyond front-end observation to identify a reasonable cause., • Comfortable working within a database under guidance, reducing reliance on developers for routine fixes., • Able to produce clear reproduction steps and evidenced diagnosis for development teams, reducing back-and-forth on escalated tickets., • Willing to work closely with the Test and Development teams to resolve issues, building technical understanding over time., • Comfortable navigating a complex software product and willing to dig into detail and use initiative rather than deferring every technical question., • Excellent customer communication skills, able to translate technical detail into plain language for non-technical clients., • Strong analytical mindset, able to break down complex issues into clear, logical steps., • Proactive approach to problem prevention, using support data and trends to flag risks before they, • Organised and accurate record-keeping across ticketing and reporting systems., • Resilient under pressure, able to prioritise a live ticket queue against SLA deadlines., • Familiar and comfortable using company approved AI tools to increase the effectiveness of our day to day activities., • Comfortable in communicating client issues to technical teams., • 2+ years in a technical customer service or 2nd line support role., • Experience in a SaaS, software, or technology business supporting external clients., • Experience working with a ticketing/service desk system (e.g. Jira Service Desk, Confluence) in a live support environment., • Working knowledge of SQL or comfortable querying relational databases., • Experience liaising directly with development or engineering teams to progress technical issues., • Aviation, airport operations, or background screening industry experience., • Experience working within a complex, regulated environment., • Holiday: 23 days per annum + Birthday., • Pension: 3% Employer contribution, • Flexible Benefits: up to £750 per annum to spend on a range of benefits, • Location: 3 Days per week @ 33 Hercules Way, 2 days per week work from home, • Employment is subject to a background and criminal record check #IDGateway #J-18808-Ljbffr

CAT A, B1 and/or B2 Licensed Engineers Signature TechnicAir Farnborough Airport Shift - 10:00 - 22:00 Permanent Must have CAA Licensed and right to work in the UK. Are you a licensed aircraft engineer looking for your next career move? Look no further than Signature TechnicAir, a trusted MRO with over 40 years in the aviation industry, with a dedicated team of mobile support engineers keeping our customers mission ready. We are seeking a skilled and dedicated Licensed Engineers to join our line team and help us maintain our high standards of safety, quality, and efficiency. Who we are: Signature TECHNICAir, is a global provider of aircraft maintenance, repair, and overhaul specializing in small to mid-size, turbine-powered business aircraft, with locations throughout the United States and Europe. As a division of Signature Aviation, Signature TECHNICAir EMEA operates a full service, CAA & EASA certified Part 145 Repair Station at Bournemouth airport, in conjunction with strategically positioned mobile service units based at Farnborough and Luton airports that serve a wide range of capabilities, across the UK and Europe. Your new role: • Provide Aircraft on Ground (AOG) support to our customers., • Carry out all maintenance tasks to the highest standards in accordance with manufacturer's instructions, company procedures, and regulatory requirements., • Ensure maintenance documentation is accurately completed ensuring compliance with regulatory and company standards., • Liaise with customers, manufacturers support representatives, regulatory authorities’ representatives, company management and company support teams as required., • Demonstrate excellent communication skills, professionalism, and a positive customer service attitude without compromising quality to both external and internal customers. About you: • You hold a CAA CAT A or B1 and/or B2 Aircraft Maintenance Engineer License, • Ideally experienced with Cessna Citation, Embraer Legacy/Phenom, Honda or Bombardier types but not essential., • Business jet experience preferred but not essential., • Possessing a full UK driving license, you have the unrestricted ability to travel as needed., • Demonstrating a strong passion for providing excellent customer service is crucial for you., • You are adept at planning and prioritizing effectively, ensuring efficient task management., • Your communication skills, both written and verbal, are excellent, enabling you to convey information clearly., • With a keen sense of diligence and high levels of integrity, you consistently demonstrate professionalism., • Your self-motivation and ability to work independently without supervision are notable strengths. You maintain a positive "can do" attitude, effectively employing problem-solving and critical thinking skills to resolve issues promptly., • Collaboration comes naturally to you, and you communicate effectively as part of a team., • You are adaptable and can positively respond to changing situations and priorities., • With your exceptional attention to detail, you diligently follow instructions to ensure task completion with accuracy., • Must have the right to work in the UK What We Offer: Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall health, wellbeing, and that all-important work / life integration. • Pay structure that scales with qualifications and experience, • 10am - 10pm shift with shift allowance, • Type pay for each type on the company approval up to a maximum of five., • Enhanced holiday entitlement, • Family friendly shift pattern – 4/5/5, • Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%, • Employee Assistance Program – 24/7 help, guidance and support including access to free counselling, • Access to an Employee Perks platform (shopping discounts), • Medicash Proactive – health cash plan, • Company sick pay, • Life Assurance – 4x Base Salary, • Free on-site parking, • Full access to LinkedIn Learning and ongoing Training & Development Opportunities – including type training with our in house part 147 trainers., • Global Development Scheme Opportunities, • Mentorship schemes, • Recognition programme - performance, going above and beyond, long service, • Volunteering / Charity Days, • Regular social events, • Enhanced Family Friendly Leave Policies Only shortlisted candidates will be contacted for further consideration. Signature TechnicAir is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr

Our Software Engineers are exposed to cutting edge development and the latest cloud technologies. As a full stack developer, you will be using the latest C# .NET Core for API development alongside Angular on the front-end. You will be exposed to the latest Azure technologies like AKS, Cosmo DB, Azure SQL, functions, and service bus. These roles would be well suited to individuals who would enjoy working in a collaborative environment, where they will have the opportunity to expand the scope of their role over time. We are looking for team players with Agile Scrum or Kanban experience, who will thrive in an interesting, supportive, and open culture. myairops is a leader of SaaS products to the aviation industry. We have customers across the globe with diverse challenges including corporate flight departments, brokers, medical providers, military and business aviation operators. Our goal is to bring everything that aircraft operators need into a single customer-focused suite of products. Whether you are focused on flight operations, charter-sales brokering, aircraft management, continuing airworthiness, operating an airport or fixed base operation, or provide ground handling services, our platform has a solution. Solutions are provided through innovative web delivered software and connected mobile applications. Our team are currently based in the UK, Poland, and the USA. We’re using the latest cloud technologies and functionality, which our engineers use to support our platforms and tackle technical challenges such as introducing new features, technologies and phasing out legacy modules. Our team are highly collaborative, using modern tools and techniques in Agile engineering. Our Software Engineers main role is to design, develop and test features to a high quality. Our offerings are all cloud based using containerization on AKS with complimentary mobile applications on iOS created in Swift. We integrate with many external aviation data platforms, and we see data as an extremely important part of our business. With a focus on continuous integration/delivery in Azure DevOps, the team continually strives to achieve frequent deliveries that keeps pace with the product roadmap. We are extremely passionate about what we do, we encourage an open and transparent working environment to enable the best environment for collaborating and sharing both problems and ideas! We know there are always ways to improve and evolve, so we welcome new ideas and ways of working. • Working closely with architects in all aspects of the design and development of solutions., • Working with Product Owners to understand the scope of requirements and acceptance criteria., • Following the coding structures and patterns in place within the existing product range., • Ensuring development work is developed and tested to the required standards before delivering to CI/CD environments., • Performing PR and conducting reviews to ensure standardisation and quality, • Maintaining and resolving issues, • Collaborating with other members of the team, • Minimising future coding related support issues including bugs., • Maintaining a team ethic centered on the successful delivery as a team., • Web API & RESTful APIs, • Scrum Agile or similar Agile engineering process, • SQL, • Automated UI testing frameworks e.g. Cypress/Playwright, • Angular, • General network knowledge: HTTP/S and asynchronous web communications, • Microservices, • ORMs - Dapper, Entity Framework, • Third party UI component providers e.g. DevExpress, • TypeScript, CSS, JSON, HTML5, • Unit testing You would enjoy working with a modern technology stack and a friendly supportive team! You would like to see the impact of your work and will enjoy solving the complex challenges that come with working in an exciting, successful and high growth business. You are resourceful, energetic and enthusiastic. Whilst having access to hybrid working you have a preference to working in the office with your colleagues most of the time. • Great work-life balance with our Hybrid Working Policy – 3 days in the office, 2 days from home, • Comprehensive Private Healthcare (after successful passing of probation) *, • Electric Car Scheme, • Free Car Parking, • Discounts at popular Retailers, • 2 Paid Volunteering Days each calendar year (subject to line manager approval), • Investment in Training, Qualifications and Professional Development, • (Subject to insurance underwriting) Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion. #J-18808-Ljbffr

Ryanair is a fast-paced and dynamic airline known for its exceptional career opportunities and industry-leading growth. With our fleet of 600+ aircraft, including the new Boeing 737-8200 ‘Gamechanger’ and 300 Boeing 737 MAX 10 on order, this is an excellent time to join our team, advance your career and join Europe’s leading airline. Job Title – B1 LICENSED ENGINEER – PRESTWICK (Line Maintenance) AES (Aircraft Engineering Services Ltd) are inviting applications for B1 Licensed Engineers to be based at Prestwick Airport (Line Maintenance) on2D2N (potentially other shifts coud be available for the right candidate) rotation working in cooperation with our client Ryanair, Europe’s largest airline. The successful candidate will be a self-motivated individual with existing line maintenance experience, who will work without direct supervision and be able to demonstrate a flexible working attitude in a fast-changing environment. With 600 aircraft, including the introduction of the Boeing 737-8200 “Gamechanger” and a growing Ryanair UK Fleet of 737-800, Ryanair offer exceptional career opportunities and progression within the industry. Duties – The successful candidate will report to the Regions Station Manager and be responsible for: • Routine servicing and defect rectification of Ryanair’s 737-800 and 737-8200 Fleet., • Aircraft on Ground (AOG) recovery., • Maintaining a safe and compliant working environment, adhering to all company procedures, policies and regulations., • Supervision and mentoring of Aircraft Mechanics and Apprentices. Qualifications and Experience: • Aircraft Line Maintenance experience (Essential)., • EASA or UK CAA* Part-66 B1 License holder (Essential), • Excellent communication skills, both verbal and written (Essential)., • Good IT Literacy (Essential), with AMOS Experience (Desirable)., • All applicants must have unrestricted right to work and travel in the UK and hold a Full UK Driving Licence. If you are a B1 Licensed Engineer and feel that you can deliver in this exciting hands-on role with Ryanair, then we want to hear from you! • UK CAA Licences are accepted; however, the applicant must be able to demonstrate 5 Years Maintenance Experience and have completed, or able to complete EASA Module 9 (Human Factors) & Module 10 (Aviation Legislation). #J-18808-Ljbffr

Farnborough Airport is seeking an Estates Engineer (Electrical) to perform PPM and reactive maintenance across its infrastructure. The role supports critical airport operations, including LV electrical works up to 400V, testing and certification to BS 7671, and maintaining CMMS records. The candidate will work a shift pattern, including weekends and bank holidays, with overtime as required. Relevant qualifications and UK driving licence are essential. #J-18808-Ljbffr

Software Engineer Farnborough HQ Full-Time, 40 Hours per week We have a number of openings for Software Engineers to join our growing team! Our Software Engineers are exposed to cutting edge development and the latest cloud technologies. As a full stack developer, you will be using the latest C# .NET Core for API development alongside Angular on the front-end. You will be exposed to the latest Azure technologies like AKS, Cosmo DB, Azure SQL, functions, and service bus. These roles would be well suited to individuals who would enjoy working in a collaborative environment, where they will have the opportunity to expand the scope of their role over time. We are looking for team players with Agile Scrum or Kanban experience, who will thrive in an interesting, supportive, and open culture. myairops is a leader of SaaS products to the aviation industry. We have customers across the globe with diverse challenges including corporate flight departments, brokers, medical providers, military and business aviation operators. Our goal is to bring everything that aircraft operators need into a single customer-focused suite of products. Whether you are focused on flight operations, charter-sales brokering, aircraft management, continuing airworthiness, operating an airport or fixed base operation, or provide ground handling services, our platform has a solution. Solutions are provided through innovative web delivered software and connected mobile applications. Our team are currently based in the UK, Poland, and the USA. We’re using the latest cloud technologies and functionality, which our engineers use to support our platforms and tackle technical challenges such as introducing new features, technologies and phasing out legacy modules. Our team are highly collaborative, using modern tools and techniques in Agile engineering. Our Software Engineers main role is to design, develop and test features to a high quality. Our offerings are all cloud based using containerization on AKS with complimentary mobile applications on iOS created in Swift. We integrate with many external aviation data platforms, and we see data as an extremely important part of our business. With a focus on continuous integration/delivery in Azure DevOps, the team continually strives to achieve frequent deliveries that keeps pace with the product roadmap. We are extremely passionate about what we do, we encourage an open and transparent working environment to enable the best environment for collaborating and sharing both problems and ideas! We know there are always ways to improve and evolve, so we welcome new ideas and ways of working. • Working closely with architects in all aspects of the design and development of solutions., • Working with Product Owners to understand the scope of requirements and acceptance criteria., • Following the coding structures and patterns in place within the existing product range., • Ensuring development work is developed and tested to the required standards before delivering to CI/CD environments., • Performing PR and conducting reviews to ensure standardisation and quality., • Maintaining and resolving issues., • Collaborating with other members of the team., • Minimising future coding related support issues including bugs., • Maintaining a team ethic centered on the successful delivery as a team., • C# .NET Core, • Web API & RESTful APIs, • Microsoft Azure (e.g. Azure functions, service bus, blob storage), • Scrum Agile or similar Agile engineering process, • SQL, • Automated UI testing frameworks e.g. Cypress/Playwright, • Azure DevOps, • Angular, • General network knowledge: HTTP/S and asynchronous web communications, • Git, CI/CD (Azure DevOps), • Kubernetes (AKS), • Microservices, • NuGet package management, • ORMs - Dapper, Entity Framework, • SQL Server/Azure SQL – writing queries, stored procedures., • Swagger, API documentation, • Third party UI component providers e.g. DevExpress, • TypeScript, CSS, JSON, HTML5, • Unit testing You would enjoy working with a modern technology stack and a friendly supportive team. You would like to see the impact of your work and will enjoy solving the complex challenges that come with working in an exciting, successful and high growth business. You are resourceful, energetic and enthusiastic. Whilst having access to hybrid working you have a preference to working in the office with your colleagues most of the time. • Great work-life balance with our Hybrid Working Policy – 3 days in the office, 2 days from home, • Competitive Group Pension Scheme, • Comprehensive Life Assurance, • Comprehensive Income Protection, • Comprehensive Travel Insurance, • Comprehensive Private Healthcare (after successful passing of probation), • Electric Car Scheme, • Free Car Parking, • Discounts at popular Retailers, • 2 Paid Volunteering Days each calendar year (subject to line manager approval), • Investment in Training, Qualifications and Professional Development *(Subject to insurance underwriting) Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion. #J-18808-Ljbffr

IDGateway delivers SaaS solutions into security-sensitive and operationally demanding environments. We work closely with airports, aviation operators and enterprise clients to improve operational efficiency, compliance and workforce management through modern technology. The Client and Product Support Analyst is the primary point of contact for IDGateway’s clients, providing telephone and email support across our all of our products. The role is built around client engagement: managing expectations clearly, communicating with warmth and professionalism, and ensuring every client interaction leaves them confident that their issue is understood and being handled. Keeping our clients happy is the core purpose of this role while balancing the needs and standards of the company. The role logs, tracks and manages support issues through Jira Service Desk, Confluence and other Atlassian tools. Working within a complex regulatory environment, the role demands accuracy, clear documentation and a calm, structured approach to managing a live ticket queue including incidents, issues and client requests, against agreed SLAs. A key requirement of the role is to prepare demonstrations, investigate and reproduce issues, develop, improve and update user documentation, helping ensure clients have the information they need to be as self-sufficient as possible. This role will suit you if you have: • Direct experience in a client-facing support role, within a software, SaaS or technology business., • Hands-on experience using Jira, Confluence or other Atlassian tools., • A warm, professional communication style and genuine comfort engaging with clients by telephone and Teams, even when the news isn’t good., • A methodical, detail-oriented approach to logging, tracking and progressing tickets to resolution., • A genuine interest in developing technical and database skills., • A ‘make it happen’, ‘do it now’ attitude. This role is unlikely to suit you if: • You don't enjoy speaking with clients directly, this is a client-facing role with frequent teams, phone and email contact., • You have no prior experience in a ticket-driven, SLA-based support environment., • You do not have any interest in the technical aspect of the support role., • Provide telephone and email support to our clients operating within a complex regulatory environment, across all IDGateway products., • Build and maintain strong client relationships with key contacts throughout the support lifecycle., • Follow the company support process, logging and documenting all incidents accurately using Jira Service Desk, Confluence and other Atlassian tools., • Investigate reported issues thoroughly and author clear, well-articulated tickets that accurately capture the problem for development teams, i.e. a reproduction step list and evidence summary a developer could act on without needing a follow-up call., • React quickly to incoming tickets to ensure SLAs are met, communicating and escalating issues as necessary., • Regularly update and report ticket progress and status to the team and to clients until complete., • Identify patterns and recurring issues across support tickets, feeding insights back to the team to help prevent future occurrences., • Support data analytics on support trends and issues, ensuring findings are clearly documented and evidenced., • Carry out client communication using tools such as HubSpot, Teams, Jira and Outlook, • Collate and prepare support information for inclusion in client-facing reports., • Use AI tools such as Claude to help identify recurring themes and patterns across support tickets, and to support the production of client-facing reports and documentation., • Work alongside team members to deliver user education by maintaining training and client documentation materials., • Apply the company’s values and behaviours to their work ethic., • Comfortable working directly with databases (e.g. SQL queries) to investigate and evidence issues, going beyond front-end observation to identify a reasonable cause., • Comfortable working within a database under guidance, reducing reliance on developers for routine fixes., • Able to produce clear reproduction steps and evidenced diagnosis for development teams, reducing back-and-forth on escalated tickets., • Willing to work closely with the Test and Development teams to resolve issues, building technical understanding over time., • Comfortable navigating a complex software product and willing to dig into detail and use initiative rather than deferring every technical question., • Excellent customer communication skills, able to translate technical detail into plain language for non-technical clients., • Strong analytical mindset, able to break down complex issues into clear, logical steps., • Proactive approach to problem prevention, using support data and trends to flag risks before they elevate., • Organised and accurate record-keeping across ticketing and reporting systems., • Resilient under pressure, able to prioritise a live ticket queue against SLA deadlines., • Familiar and comfortable using company approved AI tools to increase the effectiveness of our day to day activities., • Comfortable in communicating client issues to technical teams., • 2+ years in a technical customer service or 2nd line support role., • Experience in a SaaS, software, or technology business supporting external clients., • Experience working with a ticketing/service desk system (e.g. Jira Service Desk, Confluence) in a live support environment., • Working knowledge of SQL or comfortable querying relational databases., • Experience liaising directly with development or engineering teams to progress technical issues., • Aviation, airport operations, or background screening industry experience., • Experience working within a complex, regulated environment., • Holiday: 23 days per annum + Birthday., • Pension: 3% Employer contribution, • Flexible Benefits: up to £750 per annum to spend on a range of benefits, • Location: 3 Days per week @ 33 Hercules Way, 2 days per week work from home, • Employment is subject to a background and criminal record check #IDGateway #J-18808-Ljbffr

Farnborough Airport Limited (FAL) is the owner and operator of Farnborough Airport (FAB), Europe’s leading business aviation airport and the birthplace of British aviation. Farnborough Airport Limited is an equal opportunities employer, promoting diversity and inclusion throughout the organisation

TAG Aviation is seeking an organised Office Coordinator for an 18-month maternity cover based at Farnborough Airport.

Signature TechnicAir is seeking licensed engineers (CAA CAT A and/or B1/B2) to join our line team at Farnborough Airport.

Farnborough Airport Limited is seeking an experienced Cyber Security and Resilience Manager to lead cyber security and operational resilience across the Group.

Farnborough Airport Limited (FAL) is the owner and operator of Farnborough Airport (FAB), Europe’s leading business aviation airport and the birthplace of British aviation. FAB handles approximately a third of London’s business aviation traffic, making it the largest business aviation airport in the UK. FAL owns and operates both the airport and the Fixed Base Operator (FBO) facilities at FAB, making its integrated operations unique to the market. FAB has some of the most advanced and iconic airport infrastructure in the world, specifically tailored to delivering a first-class customer experience for its users. Over the years, FAB has been consistently recognised as the best FBO in Europe. FAB operates alongside the Aviator Hampshire Hotel, a luxury hotel located on the perimeter of the airport and one of the best hotels in the UK. Both companies are jointly owned by the Farnborough Airport Company Limited (FACL), a company 100% owned by Macquarie Asset Management (MAM) through one of its long-term European infrastructure funds. MAM is one of the largest infrastructure investors in the world and has an extensive track record in airport investment and ownership. From a leadership and business perspective, FAB and the Aviator Hampshire Hotel are managed together as a Group. Farnborough Airport Limited is an equal opportunities employer, promoting diversity and inclusion throughout the organisation. We are seeking an experienced Network and Infrastructure Manager to lead the strategic direction, performance, resilience and continual improvement of our technology infrastructure services. Reporting to the Head of IT and Cyber Security, you will play a key role in ensuring technology services support critical business operations across our airport, hospitality and corporate environments. You will work closely with specialist technology partners and internal stakeholders to ensure services remain secure, reliable, scalable and aligned with business needs. This is an excellent opportunity for a technically credible infrastructure leader who enjoys combining strategic planning, supplier management and operational excellence. Key responsibilites include: • Owning and governing the Group's infrastructure and connectivity services., • Managing strategic supplier relationships and service partners., • Acting as a senior technical authority for infrastructure-related matters., • Monitoring service delivery against agreed performance measures., • Driving continuous service improvement initiatives., • Approving and governing major infrastructure changes., • Leading regular service reviews and performance discussions., • Supporting technology resilience, operational continuity and future business growth., • Develop and maintain the Group's infrastructure strategy and technology roadmap., • Ensure infrastructure services continue to support business growth and future projects., • Identify opportunities for innovation and service improvement., • Lead infrastructure modernisation and transformation initiatives. Network Management • Ensure services are reliable, resilient and fit for business requirements., • Own the cabling infrastructure both cross site and within each building., • Oversee capacity, performance and availability management., • Manage third-party service providers and connectivity partners., • Maintain appropriate governance and control of network services., • Support the technology needs of operational, customer-facing and corporate business functions. Infrastructure Management • Ensure infrastructure platforms meet availability and performance requirements., • Oversee hosting, compute, storage and virtualised environments., • Manage infrastructure lifecycle and capacity planning activities., • Maintain infrastructure standards, documentation and governance., • Ensure resilience and business continuity requirements are met. Cyber Security • Support the implementation of infrastructure security best practices., • Drive vulnerability remediation and patch governance activities., • Support security monitoring, incident response and risk reduction initiatives., • Ensure technology services align with organisational security and compliance requirements. Infrastructure Security Working closely with the Head of IT & Cyber Security and Cyber Security & Resilience Manager to: • Maintain effective infrastructure security controls., • Support security improvement programmes and audits., • Contribute to investigations and security assurance activities., • Promote secure and resilient technology practices across the organisation. General • Consistently demonstrate and encourage others to adhere to the company values of Proud, Passionate, Ambition and Together., • Contribute to the Company’s aspiration of becoming an Employer of Choice and Responsibility in the local area by actively participating in our volunteering opportunities where possible., • Demonstrate engagement with and adherence to the Company’s policies, procedures, guidelines, wellbeing initiatives and reporting channels to ensure all work is carried out safely and to the highest standards, including but not limited to:, • Health & Safety, Occupational Health & Safety, Compliance and Environmental standards / legislation., • Aerodrome license and CAA standards., • Appropriate Workplace Behaviour, UK Modern Slavery and General Data Protection & Retention (GDPR) Policies., • Support the team with adhoc activities/tasks as reasonably requested., • Evidence of Right to Work in the UK., • Full 5-year employment/educational history required (with no unaccounted-for gaps)., • Able to obtain a clear Criminal Record Check (CRC) certificate and a Counter Terrorist Check (CTC) certificate to the required security clearance level for this role., • Hold a full valid UK Driving License or equivalent., • Proven experience managing enterprise network and infrastructure environments., • Experience leading third-party technology suppliers and managed service providers., • Strong knowledge of networking, infrastructure and cloud technologies., • Experience with infrastructure lifecycle management, capacity planning and service improvement., • Knowledge of cyber security principles and infrastructure protection practices., • Experience supporting business-critical operational services., • Strong stakeholder management and communication skills., • Experience working within highly regulated or operationally critical environments., • Knowledge of information security governance and compliance frameworks., • Relevant networking, infrastructure, cloud or security certifications., • Experience with hybrid cloud environments., • Experience with identity and access management technologies., • Exposure to infrastructure architecture and transformation programmes., • Discretionary annual bonus., • 25 days holiday per annum (pro-rata), plus statutory public holidays., • Workplace pension scheme with enhanced employer contributions., • Enhanced Company Maternity and Paternity Pay., • Life assurance., • Access to medical plan including a range of private treatments (after probation period)., • Health & Wellbeing app with access to discounts., • Electric vehicle scheme (after 9 months of employment)., • Annual complimentary bike maintenance., • Free onsite parking., • Cycle to work scheme., • Access to an Employee Assistance programme and helpline., • Discount on accommodation, food and beverages at affiliated hotel., • Discount on food/beverage at affiliated pub., • You’ll also get all kinds of other great perks, like social events and special employee offers. #J-18808-Ljbffr

Farnborough Airport Limited (FAL) is seeking an experienced Network and Infrastructure Manager to lead strategy, performance, resilience and continual improvement of technology infrastructure across airport, hospitality and corporate environments. You will report to the Head of IT and Cyber Security, working with partners and internal stakeholders to ensure secure, reliable and scalable services aligned to business needs. Strong leadership, contractual and technical expertise are essential. #J-18808-Ljbffr

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