Freelance IT Support Engineer
6 days ago
Salisbury
8-Week Contract | 2 Days On-Site Per Week | Immediate Start • Duration: 60 days / 8 weeks, • On-site days: Tuesday & Wednesday or Tuesday & Thursday, • Location: Salisbury office (primary) with occasional visits to London, • Start: ASAP You will be embedded within an established Technical Services team, delivering hands-on IT support across a mixed Windows and Mac environment. You will be the go-to person on-site, ensuring end users receive timely, professional, and effective technical support. • O365 administration (Azure AD, Exchange, SharePoint), • Active Directory user & group management, • Laptop/desktop setup, imaging, and deployment, • Software/application updates and troubleshooting, • Printer and peripheral support, • Network connectivity troubleshooting, • Mobile device support (iOS, Android, Windows Mobile), • Help desk ticket management via ManageEngine ServiceDesk, • Escalation to Level I and Level III teams where required, • Minimum 3 years of help desk / end-user support experience, • Strong Windows 10/11 and macOS support skills, • Hands-on O365 experience (Exchange, SharePoint, Azure AD), • Active Directory administration, • OS imaging knowledge, • VPN, network shares, namespaces and mapped drives experience, • Excellent communication skills – able to engage with both technical and non-technical users, • Microsoft and/or Apple certifications are a plus, • SharePoint and encryption knowledge advantageous, • Rudimentary networking knowledge a plus, • Bachelor's or Associate's Degree in Computer Science, MIS or equivalent, • Microsoft / Apple technical certifications preferred This is a great opportunity to work within a professional, well-structured IT team on a defined contract with a clear scope. You will make an immediate impact from day one with a consistent schedule that works around you. #J-18808-Ljbffr