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  • Reception Manager
    Reception Manager
    hace 26 días
    £32000–£35000 anual
    Jornada completa
    London

    We currently have an excellent opportunity for an experienced and passionate Reception Manager to join our friendly and fantastic team at The Collingham Serviced Apartments. Located near South Kensington we are a 26-apartment privately owned Aparthotel that strives to provide a personal touch to every guest. As Reception Manager you will be at the heart of our Front of House operations and should bring flair and passion for delivering exceptional service. You will be someone with a helpful can-do attitude who leads from the front to ensure the operational teams deliver best in class service and memorable experiences for our guests. Responsibilities: • Oversee the daily operations to ensure excellent customer service, • Ensure strong working relationships with colleagues and guests, • Ensure immediate resolution of any situations that may arise, • Maintain communication with the guests, respond to comments and complaints, • Assist reservations, • Provide the team with ongoing coaching, training, and development including appraisals, • Ensure compliance with all policies, standards, and procedures, • Anticipate guests’ needs, exceed expectations and respond promptly, and acknowledge all guests, • Assist other departments during their peak times to ensure service levels are never compromised, • Assist the Apart-hotel Manager with any and all operational requirements including statutory requirements, • Previous experience as a senior Duty Manager, Assistant Reception Manager or Reception Manager, • Hands-on approach assisting other departments as and when required, • Excellent customer service and communication skills, • Strong leadership and motivational skills, • Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment, • Attention to detail, • A consistently positive attitude, self-motivated and enthusiastic, • Excellent personal presentation and grooming standards, • Competitive salary plus incentives, • Complimentary meal on shift, • Referral bonus scheme for recommending top talent, • Dry cleaning service for work attire, • Ongoing training and development

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  • Sous Chef
    Sous Chef
    hace 2 meses
    £33000–£36000 anual
    Jornada completa
    London

    At Le Bab, we pride ourselves on creating not just meals, but experiences. As a Sous Chef at Le Bab, your role is fundamental in supporting our commitment to delivering high-quality and innovative dishes. Working alongside the Head Chef, you'll help manage the kitchen operations, ensuring that our culinary offerings meet the standards our guests expect from a leading dining establishment. In this dynamic role, you will be responsible for maintaining and driving a positive, supportive, and ambitious attitude within the kitchen team. We believe this creates an outstanding work environment where culinary creativity thrives and service excels. You are not just a chef; you are a leader, a motivator, and a mentor. Through your guidance, our kitchen staff are encouraged to explore their culinary passions, contributing to a team that is tight-knit, hard-working, and dedicated to excellence. Your responsibilities include assisting in overseeing food preparation, maintaining high standards in flavour and presentation, and ensuring efficient kitchen workflows. You'll also be involved in managing kitchen staff, contributing to their training and development in line with our culinary ethos. Attention to detail is crucial in this role, especially in upholding health and safety standards and maintaining cost control measures. Collaborating closely with the Head Chef and General Manager, you will be part of a team that strives for a seamless integration between kitchen operations and the overall dining experience. Your role will involve not just cooking, but also contributing to an environment that supports teamwork and high performance. This position is ideal for someone with experience in kitchen leadership, looking to take the next step in their culinary career in a dynamic and growing restaurant setting. Few of your job responsibilities include but are not limited to: • Assume the duties of the Head Chef during their absence, ensuring seamless continuity of kitchen operations and maintaining high standards on food and Health & Safety, • Assisting in overseeing kitchen operations to ensure adherence to our high standards of food preparation and presentation., • Supporting the Head Chef in managing and leading the kitchen, especially during busy periods, to enhance efficiency and ensure prompt dish preparation., • Participating in daily team briefings and maintaining records of kitchen operations and staff performance., • Assisting in organising and recording team training, ensuring all kitchen staff are up-to-date with culinary skills and safety protocols., • Helping to maintain rigorous cleaning schedules and equipment maintenance, supported by daily checklists., • Providing support and coaching to kitchen staff, aiding their professional growth., • Assisting in yearly staff appraisals, setting goals, and monitoring progress., • Supporting in managing staff schedules and ensuring compliance with company standards in aspects such as dress code, SOPs, and health & safety regulations.

    ¡Incorporación inmediata!
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