Operations Assistant
hace 27 días
Bromley
Operations Assistant – Claud Investments Reporting To: Operations / Commercial Manager Works Closely With: Project Manager, Quality Control About us Claud Investments is a property investment and development company specialising in the acquisition and refurbishment of residential properties. We deliver high-quality refurbishment projects, typically converting properties into multi-unit accommodation. Quality, programme control, and clear communication are central to how we operate. Job Summary We are seeking a highly organised and proactive Operations Assistant to support the delivery of construction projects. This role is responsible for: • Tracking site performance, • Maintaining accurate data and reporting, • Enforcing accountability through validation and escalation Key Responsibilities Project Tracking and Site Visibility (Core) • Monitor all live projects against programme timelines, • Track (based on PM updates only):, • Start dates, • Progress vs programme, • Labour levels, • Maintain accurate and up-to-date data in Asana, • Input and structure:, • Daily PM updates, • Weekly summaries, • Review PM updates and identify:, • Gaps, • Inconsistencies, • Weak reporting, • Challenge PM where required:, • Missed start dates, • Reduced labour, • Log issues clearly in Asana:, • Description, • Impact, • Responsible party (PM), • Escalate to Manager when:, • Issues are not resolved, • PM response is delayed, • Track progress against programme, • Identify:, • Delays, • Slippage, • Risks, • Submit and manage HMO applications, • Maintain a central HMO licence tracker across all applicable properties, • Track:, • Application status (not started, submitted, in review, approved), • Key submission dates, • Outstanding required documents, • Licence expiry and renewal dates, • Ensure:, • All required information has been provided internally (via head office/architect), • No applications are left untracked or delayed, • Flag to manager:, • Missing documents, • Council response delays, • Maintain organised records:, • Reports, • Drawings (latest versions only), • Project files, • Act as a key support function for tracking and coordination, • Provide:, • Clear project snapshots, • Reliable operational data, • Manage and monitor the aftercare inbox on a daily basis, • Act as the primary point of contact for all aftercare queries from clients, • Log, categorise, and prioritise all aftercare items, • Coordinate internally with Site Managers, Quality Control, and relevant team members to assign responsibility for each item, • Provide clients with clear and realistic timescales for resolution, • Arrange and agree access with clients where required to complete works, • Proactively follow up with the internal team to ensure aftercare items are progressing and completed within agreed timeframes, • Maintain clear and accurate records of all communication, actions, and status updates, • Confirm completion of works with the internal team, • Close out aftercare items by communicating resolution clearly to the client and confirming satisfaction
