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Fraud Specialist (Lloyds Banking Group) OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know… • Start Date: November 2026, • Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 07.00- 23.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday, • Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Once you have successfully submitted your application, you will be required to undertake an online assessment, which will be sent shortly after submission. Please note that successful applicants for this role will be invited to interview. You must be able to demonstrate minimum 1 year customer services experience. Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Experience in working with vulnerable customers, • Ability to educate our customers on how to protect themselves against Fraud, • Previous banking/ financial services experience is highly desired, • Previous call centre/ customer service experience is essential What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio, • Objection handling whilst ensuring the customer that we are here to help them and keep their account secure, • Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Work with vulnerable customers, and helping to resolve complex cases, • Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have... • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. Once you have successfully submitted your application, you will be required to undertake an online assessment, which will be sent shortly after submission.

Customer Expert At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. You will be taking inbound calls on behalf of our prestigious banking client Nationwide. When applying for this role, please ensure that you upload copy of your CV when requested. A mimimum of 6 months contact centre/telephony experience is a requirement for this role. Start Date: 26 October 2026 • Salary: £26,436.80 per annum, • Location:Glasgow Cuprum Building, Argyle Street, Glasgow - THIS IS NOT A WORK FROM HOME ROLE, • Shifts: Monday to Sunday 8.00 am - 8.00 pm. Please note you must be able to work any shifts between these times., • Contract: Full Time Permanent (40 hours per week), • Background Checking:, • Right to Work in the UK, • Criminal Record Check, • Enhanced Credit Check which will include looking for active defaults, CCJs, IVAs, bankruptcy, • CIFAS Fraud Check, • Global Sanctions Check, • Media Check, • 3 year employment history check **Please note we do not allow any time off/holiday requests within the first 8 weeks of your employment Please be advised of the following stage in our selection process: We aim to email shortlisted candidates an online assessment link within one working day of application. Please ensure this is completed within 72 hours of receiving the link. What you’ll be doing To undertake thorough investigations across Nationwide Group to protect the Society against all types of Economic Crime, including external and customer related Economic Crime • Responsible for executing thorough investigations on Nationwide’s customer base and third party administrators to identify any suspected risks they pose to the Society, • To support customers and all internal departments through both inbound and outbound telephony regarding prevention, detection and investigation of Economic Crime., • To investigate Economic Crime cases over the phone and provide coherent, risk-orientated documentation to support the investigation and make the correct decision, • Make independent risk-based decisions., • To be able to appropriately articulate updates and outcomes of investigations to internal/external stakeholders and/or customers using both verbal and written communication skills, • To work in agreed timescales within my Financial Approval Mandate, • Adhere to set processes and procedures to ensure the customers and Society are protected from Economic Crime and that the department is compliant with it’s legal and regulatory obligations, • Build relationships with stakeholders across the Society including other Protect Operational teams, • To take accountability and responsibility for different Economic Crime investigations, assess risks and managing/reporting Economic Crime types where appropriate, • To support with training, coaching and guiding colleagues within Protect by providing specialist knowledge and experience, • Contribute to the management of team’s mailboxes, • To escalate cases appropriately as per defined procedures Qualification & Experience • Excellent communication skills – able to communicate with a diverse range of people, • A high level of accuracy with attention to detail, • Experience working in a fast-paced, resilient customer facing environment, • Strong analytical, investigation and numerical skills, • The ability to work independently as well as part of a team, • Be able to demonstrate the ability to manage your time effectively and prioritise tasks, • To be competent in using different IT systems, • Excellent decision-making skills and the ability to work in a reactive environment Our Benefits • On-line recruitment process, • Refer & Earn Scheme, • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary, • Length of Service and monthly recognition awards, • Opportunities for career development and progression, • Employee welfare support with free access to our Mental Health Employee Assistance programme, • Pension Scheme, • Wide range of employee discounts Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or tp.com/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

VP, Customer & Solutions About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Revenue Officer Location: WeWork HQ, Waterloo, London - Hybrid (At least once per week) Comp: Negotiable (Base) + Company Performance Bonus (20%) + Share Options + UK iProov Benefits We are looking for an experienced customer leader to build and scale our Customer Success and Solutions Engineering organisations. This role is responsible for ensuring customers achieve outstanding outcomes from our platform while equipping our commercial teams with world-class technical expertise throughout the sales cycle. You will lead two critical functions; Customer Success and Solutions Engineering, creating a seamless journey from prospect through deployment, adoption, expansion and renewal. As a member of the Revenue Leadership Team, you will help shape our customer strategy, improve operational excellence and build scalable processes that support our continued growth. How you can make an impact Within 12 months you will have: • Built a high-performing Customer Success organisation with clear operating rhythms., • Improved customer adoption and health metrics., • Increased Gross and Net Revenue Retention., • Established a scalable Solutions Engineering function with consistent global standards., • Improved technical win rates and proof of concept success., • Created stronger alignment across Sales, Product, Customer Success and Engineering., • Developed future leaders within both organisations. What we would like to see from you Customer Success • Build and lead a high-performing Customer Success organisation., • Define the customer lifecycle from onboarding through renewal., • Drive customer adoption, value realisation and long-term success., • Develop customer health scoring and success planning., • Improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)., • Build executive sponsorship programmes with strategic customers., • Develop customer advocacy, references and case studies. Solutions Engineering • Lead and develop the global Solutions Engineering function., • Establish consistent pre-sales processes, standards and best practices., • Coach and develop technical leaders and individual contributors., • Improve demo quality, proof of concept execution and technical win rates., • Ensure strong alignment between Sales, Product and Engineering. Leadership & Operations • Build a scalable operating model across Customer Success and Solutions Engineering., • Define KPIs, reporting and operational dashboards., • Partner closely with Product to ensure customer feedback influences roadmap decisions., • Collaborate with Sales leadership to improve handovers and customer experience., • Build career paths, coaching frameworks and succession plans across both teams. Experience • 10+ years in enterprise SaaS., • Experience leading Customer Success organisations., • Experience managing or partnering closely with Solutions Engineering teams., • Proven track record of improving customer retention and expansion., • Experience building teams, processes and operating models., • Comfortable engaging with executive stakeholders, including CIOs, CISOs and CTOs. Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to careers@iproov.com

Description We’re Hiring – Customer Infrastructure Specialist Salary – £28,000 - £32,000 (DOE) REMOTE WORKING (Can be based out of one of our Focus group Hubs if preferred- Shoreham, Birmingham, Exeter) (Internal Job Level- Senior Associate) About Us: Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: We're hiring a Customer Infrastructure Specialist! This role ensures the stability, security and resilience of our customers’ IT environments, by proactively monitoring and responding to alerts across key platforms including Datto RMM, Acronis, Veeam, Inforcer and SonicWall NSM. By identifying issues early and resolving them quickly, from backup failures to security or configuration drift, you minimise customer risk, maintain compliance and support seamless business continuity. Key Responsibilities: • Monitor customer backup environments for errors, failed jobs and other anomalies, • Investigate and resolve system alerts before they impact client operations, • Support the ongoing management and deployment of Proactive Customer Solutions such M365 Protect, Patching etc., • Log, manage and update cases using the ITSM platform, ensuring timely resolution and documentation, • Collaborate with clients to gather necessary information, perform root cause analysis and implement preventative solutions, • Analyse backup job reports, success rates and performance metrics to identify trends and optimisation opportunities, • Plan, test, and deploy security and system patches across client infrastructure Skills & Experience: • Prior experience in an IT or Telecom Support or Delivery role, typically at a second line level., • Strong knowledge of Windows Server and desktop operating systems, • Experience with backup technologies and monitoring platforms (e.g. Veeam, Acronis, Spanning or similar), • Experience with Windows Server, Active Directory, Exchange, Azure, and virtualisation platforms (VMWare, Hyper-V), • Experience with Microsoft 365 and related backup/recovery strategies, • Strong experience in cloud technologies such as M365, Azure, Intune, SharePoint. Excellent troubleshooting and analytical skills, • Ability to communicate technical issues clearly to both technical and nontechnical stakeholders, • Understanding of monitoring tools and RMM platforms Nice to have: • Worked in an IT or Telecom Managed Service environment previously., • Relevant vendor or industry qualifications (Microsoft, Gamma, LG, Meraki, SonicWall, Aruba or Cisco)., • Have an active Microsoft certification., • Experience with PowerShell scripting and automation Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you. At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help. Key Benefits: • Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday., • Give Back: Enjoy paid volunteering days to support causes you care about., • Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team., • Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment. Ready to make a real impact? Apply now! IND1

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job! Job Title - Hire Controller Location - Grangemouth Working Hours - Mon - Fri, 07:30 - 17:00 - 42 hours per week Salary £29,572 Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they're satisfied with our service. On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact. • Strong organisational skills, • Strong communication skills both verbally & written, • Adaptability, • Commitment to learn and develop, • Driving license, • Previous experience working within the hire industry or similar sales or operational role, • Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver., • 26 days holiday (plus bank holidays), • Life assurance, • Pension Scheme, • Canteen facilities, • 95% discount across the Speedy brand, • Opportunities for training, development and career progression, • Voluntary Health Cash Plan, • My Staff Shop: discounts and offers for shopping etc. across many suppliers, • Green Commute Initiative: Work scheme for cycling, • PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities. Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group. Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible. Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us. Link below to our policies in line with our ESG Governance. esg/governance All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Grouprequire proof of right to work in the UK by the start of employment. #J-18808-Ljbffr

Stirlingshire | Falkirk - Falkirk Food Warehouse (1751) As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. Key responsibilities include: • Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results., • Focus on delivering great availability and cost controls through excellent processes., • Create a culture of "sell a £, save a £" to maximise store sales and profit., • Deliver on all agreed KPIs., • Support the Store Manager with Talking Shop and work well with the Talking Shop representative., • Drive team engagement by communicating effectively and showing appreciation and respect for every team member., • Foster an inclusive culture where everyone can be their best at work., • Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability., • Manage the team effectively using performance processes and continuous conversations. Doing the right processes and doing them right: • Ensure a store walk is completed daily to focus on what the customer sees and take relevant action., • Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop., • Ensure all cash handling and security policies and processes are fully implemented in the store., • Deliver the best digital service by implementing all "One Best Way" processes in the store through the team., • Ensure legal compliance across all areas to minimise any risk to the business., • Implement all health and safety policies and processes fully in the store, keeping teams and customers safe. Leadership: • Lead by example to get the best from the team and provide the best service to customers., • Be approachable and respectful to customers and colleagues., • Work together with enthusiasm and take action to reduce waste., • Show consideration for the business and its people., • Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence., • Communicate effectively, having regular conversations and listening to understand., • Plan in advance, prioritising key tasks and activities., • Set the pace of the team by being hands‑on to deliver a great store., • Solve problems by making the right decisions for the store., • Coach the team by asking the right questions to drive performance and help them be their best., • Delegate tasks at the right time to the right colleagues., • Motivate the team to deliver consistent operational standards. Required skills & experience: • Proven experience in a retail management role., • Strong leadership and team management skills., • Excellent communication and interpersonal skills., • Ability to work in a fast‑paced environment and manage priorities., • Customer‑focused with a passion for delivering outstanding service., • Strong problem‑solving and decision‑making abilities., • Flexibility to work across different stores. What We Offer: • 15% discount in all Iceland and The Food Warehouse stores., • 33 days holiday (including Bank Holidays)., • Christmas vouchers – increasing with length of service., • Refer a Friend scheme., • Christmas saving schemes., • Long service awards., • Option to join a healthcare plan., • Grocery Aid for free and confidential financial, emotional and practical support., • Clear career pathways with opportunities for development and progression., • A supportive and inclusive work environment. #J-18808-Ljbffr

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Across Scotland's Central Belt This role will join BGEN, a company within M Group, one of the UK's largest multidisciplinary design and build contractors with over 100 years of industry experience. We support clients across the water, power & energy, pharmaceutical, nuclear, and food & beverage sectors, delivering innovative, value-added solutions that improve performance, reliability, and sustainability. Combining industry-leading expertise with a collaborative approach, we help our clients overcome complex engineering challenges through the design, delivery, and support of next-generation automation, electrical, instrumentation, and control systems. As part of our team, you'll have the opportunity to work on exciting projects that make a real difference while developing your career in a dynamic and growing organisation. • Design, develop, and implement PLC, HMI, and SCADA solutions for water and wastewater treatment assets., • Produce technical documentation, including Functional Design Specifications (FDS), System Hardware Designs including I/O documentation, test documentation, and operation manuals., • Configure and programme control systems using industry-leading automation platforms, including Siemens and Rockwell technologies., • Support Quality Assurance (QA) processes by ensuring all work complies with company procedures, client standards, regulatory requirements, and engineering best practices., • Participate in design reviews, audits, and lessons-learned workshops, contributing to continuous improvement across engineering and project delivery teams., • Provide technical support, troubleshooting, and optimisation of existing control systems to improve operational performance, reliability, and asset life., • Build and maintain strong client relationships, providing trusted technical expertise and contributing to M Group Water's reputation for excellence., • The ability to interpret and apply client specifications, technical standards, and user requirements to develop practical and compliant engineering solutions., • Knowledge of PLC, HMI, and SCADA systems, including software development, testing, and commissioning activities., • An understanding of Quality Assurance (QA) processes, documentation standards, and the importance of delivering work right first time., • Commercial awareness and a proactive approach to identifying opportunities that add value for clients and the business., • A commitment to health, safety, quality, and cyber security best practices., • A full UK driving licence and willingness to travel to client sites across Scotland as required., • Understanding of industrial communications networks and protocols, such as Profibus, Profinet, Ethernet/IP, and Modbus., • Familiarity with cyber security principles relating to Operational Technology (OT) environments would be advantageous., • A proactive approach to problem solving, continuous improvement, and professional development., • Death in Service benefit for added peace of mind, • Private healthcare for you, • 25 days annual leave, plus bank holidays, • The opportunity to purchase up to 5 additional days of annual leave each year, • Paid overtime opportunities, • Access to My Rewards, offering discounts across a wide range of high street and online retailers, • Employee Assistance Programme (EAP) providing confidential support and advice for you and your family, • Recommend a Friend Scheme, rewarding you for introducing talented people to our business, • Ongoing training, development, and career progression opportunities within a growing and forward-thinking engineering organisation, • Support towards professional registration and industry accreditation., • Access to structured training and mentoring from experienced Controls and Systems Integration Engineers. At M Group, we want to be an employer of choice and a great place to work, attracting talented and diverse individuals who are passionate about making a difference. We believe that our success is built on the skills, experience, and dedication of our people, and we are committed to creating an environment where everyone can thrive. We are proud to be recognised as one of the Top 100 UK companies actively supporting and recruiting Armed Forces veterans, reflecting our commitment to supporting people from all backgrounds. Through our ENABLE inclusion networks, colleagues with shared interests and experiences come together to help foster a workplace where everyone feels valued, respected, and empowered to be themselves. • We are Responsible – We go further for our people, clients, communities, and the planet., • We are Open – We embrace new ideas and continually seek better ways to exceed expectations., • We are Together – We work as one team, recognising that the whole is greater than the sum of its parts., • We are Ambitious – We embrace opportunities and strive to lead the delivery of essential infrastructure services for life. Whether you're joining us as a graduate, apprentice, trainee, or experienced professional, you'll have access to industry-recognised training, development programmes, mentoring, and career progression opportunities that will support your growth and help you achieve your full potential. Join a team that is shaping the future of water infrastructure across Scotland. Working on innovative automation, control, and digital transformation projects, you'll have the opportunity to develop your skills, contribute to industry-leading solutions, and build a rewarding career with a business that invests in its people and their success. #J-18808-Ljbffr

Department: YUS - FT13 - General Engineers Employment Type: Permanent - Full Time Location: Falkirk Reporting To: Regional Field Manager Compensation: £43,260 / year At Yü Smart, we're not just installing meters – we're helping to power businesses across the UK. As part of Yü Group, one of the UK's fastest-growing business energy suppliers, we're on a mission to shake up the commercial energy market through expert service, innovative technology and putting customers first. From the north of Scotland to the south coast of England, our engineers are delivering smart metering solutions to thousands of businesses every day. As we continue to grow, we're looking for talented Dual Fuel Engineers to join our nationwide team. If you're an experienced engineer looking for your next challenge and ready to develop your commercial metering skills, there's never been a better time to join Yü! • Realistic earning potential of £50,000 - £55,000, • Targeted bonus, • Training and upskilling from day 1, including 3-phase, Medium Pressure and Gas U16-U40 (MET4). Skill progression opportunities for Half-Hourly, CT and Gas beyond U16, • We’re growing rapidly which provides job security and working directly with our own customers, • You don’t need commercial experience, • On call? Not here! We operate a rotating Monday-Friday shift pattern between 6am and 8pm, meaning your evenings and weekends stay yours. This isn’t just another dual fuel position — it’s a chance to be part of a company that’s redefining what it means to be a metering engineer, offering industry leading training, progression and exceptional rewards. If you’re technically skilled, customer-focused, and driven to deliver safe, high‑quality work, we’d love to hear from Yü! • Undertake friendly debt resolution visits to support customers., • Alternate between attending Warrants as the on‑site engineer and acting as the Warrant Officer (always supported — never solo)., • Focus purely on technical metering work — no Warrant or debt visits., • The right attitude! and a willingness to take on a variety of tasks., • Safety first. Safe installation, exchange, commissioning, removal, and maintenance of metering systems, associated equipment, and communication systems., • Able to deliver friendly, professional customer interactions, ensuring every visit reflects our values., • Compliance focussed. All health and safety regulations, metering standards, and company procedures., • Take ownership of stock, tools, and company vehicle., • Be collaborative. Working with colleagues and management to deliver team and business goals., • Be open to ongoing development through technical training and mentoring opportunities., • An experienced Smart Metering Dual Fuel Engineer, • Industry Qualifications: CMA1/CCN1 + MET1 (or equivalent), • Certificate in Power (Logic or equivalent), • UK Driving Licence, • Pass a DBS check, • 24 days annual leave + bank holidays, • Holiday buy – up to 5 additional days, • Day off on your birthday, • Employee Assistance Programme, • Annual salary review, • Learning, development and training opportunities, • Enhanced paternity, maternity and adoption policies, • Yü made a difference Awards, • 3 days additional annual leave if you get married/civil partnership etc., • Appointment allowance, • Refer a friend payment, • Death in service and critical illness cover #YUSmart This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do. #J-18808-Ljbffr

Department: YUS - FT13 - General Engineers Employment Type: Permanent - Full Time Location: Falkirk Reporting To: Regional Field Manager Compensation: £43,260 / year At Yü Smart, we’re not just installing meters – we’re helping to power businesses across the UK. As part of Yü Group, one of the UK’s fastest-growing business energy suppliers, we’re on a mission to shake up the commercial energy market through expert service, innovative technology and putting customers first. From the north of Scotland to the south coast of England, our engineers are delivering smart metering solutions to thousands of businesses every day. As we continue to grow, we’re looking for talented Dual Fuel Engineers to join our nationwide team. If you’re an experienced engineer looking for your next challenge and ready to develop your commercial metering skills, there’s never been a better time to join Yü! • Realistic earning potential of £50,000 - £55,000, • Targeted bonus, • Training and upskilling from day 1, including 3‑phase, Medium Pressure and Gas U16‑U40 (MET4). Skill progression opportunities for Half‑Hourly, CT and Gas beyond U16, • We’re growing rapidly which provides job security and working directly with our own customers, • You don’t need commercial experience, • On call? Not here! We operate a rotating Monday‑Friday shift pattern between 6am and 8pm, meaning your evenings and weekends stay yours. This isn’t just another dual fuel position — it’s a chance to be part of a company that’s redefining what it means to be a metering engineer, offering industry leading training, progression and exceptional rewards. If you’re technically skilled, customer‑focused, and driven to deliver safe, high‑quality work, we’d love to hear from Yü! • Undertake friendly debt resolution visits to support customers., • Alternate between attending Warrants as the on‑site engineer and acting as the Warrant Officer (always supported — never solo)., • Focus purely on technical metering work — no Warrant or debt visits., • The right attitude and a willingness to take on a variety of tasks., • Safety first. Safe installation, exchange, commissioning, removal, and maintenance of metering systems, associated equipment, and communication systems., • Able to deliver friendly, professional customer interactions, ensuring every visit reflects our values., • Compliance focussed. All health and safety regulations, metering standards, and company procedures., • Take ownership of stock, tools, and company vehicle., • Be collaborative. Working with colleagues and management to deliver team and business goals., • Be open to ongoing development through technical training and mentoring opportunities., • An experienced Smart Metering Dual Fuel Engineer, • Industry Qualifications: CMA1/CCN1 + MET1 (or equivalent), • Certificate in Power (Logic or equivalent), • UK Driving Licence, • Pass a DBS check, • 24 days annual leave + bank holidays, • Holiday buy – up to 5 additional days, • Day off on your birthday, • Employee Assistance Programme, • Annual salary review, • Learning, development and training opportunities, • Enhanced paternity, maternity and adoption policies, • Yü made a difference Awards, • 3 days additional annual leave if you get married/civil partnership etc., • Appointment allowance, • Refer a friend paymentDeath in service and critical illness cover This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do. #J-18808-Ljbffr

Join to apply for the Central Support Manager role at Serco. Forth Valley Hospital, Larbert Full time – 39 hours per week, Monday-Friday Competitive Salary Plus Benefits Serco are recruiting for a Central Support Manager to join the team at Forth Valley Hospital. The successful candidate will provide strategic and operational support to the General Manager at Forth Valley Hospital, overseeing the effective management and delivery of Portering, Linen, Waste / Switchboard, Helpdesk, Reception and Security Services. They will be accountable for ensuring service quality standards are consistently met within agreed performance and budgetary frameworks. A key part of the role involves fostering integrated working practices and cultivating strong customer relationships across all levels of the organisation. The post holder will also play an active role as a member of the Extended Leadership Team. • Assuming responsibility for all Portering, Linen, Waste / Switchboard, Helpdesk, Reception and Security operations to ensure contract service compliance in accordance with efficient and effective service delivery, • Managing the budget in line with set expenditure and drawing up contingency plans to deal with projected overspends, • Monitoring key performance indicators and agreeing improvement plans within an agreed timescale where these fall below set standards, • Contributing to the annual business plan for Portering, Linen, Waste / Switchboard, Helpdesk, Reception and Security operations identifying new business opportunities within the contract and supporting the negotiations with the authorised officer where additional funding is required, • Liaising with customers and managers of NHS Forth Valley to ensure the agreed level of service is being delivered to the standards required, • Liaising with the Training Coordinator to ensure all Serco staff employed on the site under your supervision are trained to the required standard to carry out their duties, • Establishing and reviewing working procedures within each area to ensure the requirement of the Health and Safety at Work Regulations 1974 regulations are adhered to., • Investigating client complaints and providing responses into the helpdesk system, • Authorising the purchase and procurement of materials and supplies for the services within your remit and ensuring that the cost, quality and wastage of products and materials are monitored on a regular basis, • Ensuring that arrangements are in place to respond to out of hours service issues in a timely manner, • Reviewing and amending annual service and personal objectives for Central Support Team Leaders, • Planning, interpreting and devising budgetary plans to monitor performance and adjusting plans accordingly, • Responsible for policy implementation and development of service, • Responsible for recruitment of staff, • Ensuring all staff have an annual appraisal and PDP completed, • Authorising payroll data, • Authorised budgetary signatory, • Participating in and contributing to various external forums, • Representing the organisation at external events and meetings, • Minimum of three years logistics experience preferably in healthcare and/or contract sectors, • NVQ Level 2 or 3 in relevant subject of Health and Safety / Manual handling., • Basic Certificate in Health and Safety NVQ Level 2 in supervisory management, • Previously managed a large team of staff, • Flexible to work additional hours where needed, • Able to understand and analyse data, • Excellent interpersonal and communication skills, • IT literate – Microsoft Office, • Able to use own initiative in problem solving on day‑to‑day issues, • Ability to empathise with all customers, understand their needs and be able to work effectively and positively in an environment that requires a high level of morale and good working atmosphere., • Up to 6% contributory pension., • 25 days annual leave plus bank holidays., • Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality., • Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more., • Comprehensive career development opportunities, including role‑specific training, leadership coaching, and formal study to support your growth with Serco., • A safe, inclusive, and supportive culture., • A company passionate about diversity and inclusion. At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact . At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on to discuss. • Mid‑Senior level, • Full‑time, • Information Technology #J-18808-Ljbffr

Are you looking for an opportunity where you can deliver customer excellence, evolve trusted customer partnerships and become a subject matter expert? If so, our Internal Sales Opportunity based at our Falkirkbranch could be the perfect next step! Rexel is a worldwide expert in distributing electric and energy-efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries. We’re looking for fresh thinkers, team players, and positive individuals like you to be part of our journey. The Benefits of a Career with Rexel: • Contributory pension scheme and life assurance, • Bonuses:Performance Related Bonus scheme, • Time Off:33 days annual leave(including bank holidays, increasing throughout the years too!) You can also buy and sell holiday and enjoy enhanced parental leave, • Support & Development:Extensive learning opportunities from day one., • Health & Wellbeing:Free virtual GP service, Healthy Mind Champions, and more!, • Perks:Staff discounts, exclusive holiday offers and free financial support and education As an Internal Sales Person, you are the key connection to provide effective management of existing customer accounts and developing new business to meet your Branch targets by providing an excellent sales service. You willprovide excellent customer serviceto our key customersover the phone, face to face in branch or via email to drive customer loyalty. You’ll manage alive portfolio of current customerswhilst proactivelytargeting and developing new customers into profitable accounts.Our Internal Sales Persons will be thefirst point of call for key accounts clients. You will need tounderstand individual client requirements, build rapport & grow your client portfolio. You may also support the wider branch team, serving on theTrade Counterandpicking and packing products in our warehouseto ensure customers’ orders are completed on time. At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success within an Internal Sales role include: COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments CUSTOMER FOCUS: building strong customer relationships and delivering customer-centric solutions What we’re looking for… Ideally you will have experience of working in a highly competitive customer focused role where you are comfortable working towards and exceeding sales targets Customer centric and a self-starter, you will enjoy developing the business through face to face and phone-based relationships, becoming the subject matter expert for your customers A flexible approach and an ability to work under pressure whilst identifying business opportunities At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best. #J-18808-Ljbffr

Are you looking for an opportunity where you can deliver customer excellence, evolve trusted customer partnerships and become a subject matter expert? Are you looking for an opportunity where you can deliver customer excellence, evolve trusted customer partnerships and become a subject matter expert? If so, our Internal Sales Opportunity based at our Falkirk branch could be the perfect next step! Rexel is a worldwide expert in distributing electric and energy-efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries. We’re looking for fresh thinkers, team players, and positive individuals like you to be part of our journey. • Contributory pension scheme and life assurance, • Bonuses:Performance Related Bonus scheme, • Time Off:33 days annual leave(including bank holidays, increasing throughout the years too!) You can also buy and sell holiday and enjoy enhanced parental leave, • Support & Development:Extensive learning opportunities from day one., • Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!, • Perks:Staff discounts, exclusive holiday offers and free financial support and education As an Internal Sales Person, you are the key connection to provide effective management of existing customer accounts and developing new business to meet your Branch targets by providing an excellent sales service. You willprovide excellent customer serviceto our key customersover the phone, face to face in branch or via email to drive customer loyalty. You’ll manage alive portfolio of current customerswhilst proactivelytargeting and developing new customers into profitable accounts.Our Internal Sales Persons will be thefirst point of call for key accounts clients. You will need tounderstand individual client requirements, build rapport & grow your client portfolio. You may alsosupport the wider branch team, serving on theTrade Counterandpicking and packing products in our warehouseto ensure customers’ orders are completed on time. • COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives, • TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments, • CUSTOMER FOCUS: building strong customer relationships and delivering customer-centric solutions Ideally you will have experience of working in a highly competitive customer focused role where you are comfortable working towards and exceeding sales targets Customer centric and a self-starter, you will enjoy developing the business through face to face and phone-based relationships, becoming the subject matter expert for your customers A flexible approach and an ability to work under pressure whilst identifying business opportunities At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best. #J-18808-Ljbffr