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Job Title: Fraud/Complaints Contact Center Manager (CCM) (Senior Operations Manager) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Reports to: VP / Director of Delivery Location: Site-Based or Working at Home Salary: £65,000 Contract Type: TBC Grade: TBC The Fraud Contact Centre Manager will lead and manage the operations of the Fraud Contact Centre, ensuring that all customer interactions relating to actual or suspected fraudulent activity are handled effectively, professionally, and in line with regulatory standards. The role is accountable for fraud prevention and detection performance, customer experience, operational efficiency, and employee engagement. The postholder will drive strategic and operational improvements in fraud processes, enhance detection capabilities, and balance risk management with customer service excellence. Key Responsibilities Operational Leadership & Management • Lead the daily operations of the fraud contact centre, ensuring call handling, case management, and service levels meet defined KPIs and SLAs., • Monitor and manage fraud case workflows, ensuring timely investigations and resolutions., • Develop, maintain, and deliver effective fraud contact strategies aligned to business goals., • Ensure all fraud enquiries (e.g., payment card fraud, account takeovers, scams, identity theft, cyber-enabled fraud) are handled in line with policy and escalation procedures., • Support the identification, assessment, and mitigation of fraud risks, working with Fraud Strategy, Risk, and Compliance teams., • Proactively monitor emerging fraud trends, ensuring appropriate operational responses., • Drive improvements in fraud detection, loss reduction, and false-positive minimisation. People Leadership • Lead, motivate, and inspire a team of contact centre agents, team leaders, and fraud specialists., • Set clear objectives, manage performance, and foster a high-performance culture., • Provide ongoing coaching, training, and career development opportunities., • Promote a positive working environment that values teamwork, customer focus, and continuous improvement. Governance, Compliance & Reporting • Ensure all activities comply with regulatory obligations (FCA, PRA, PSD2, GDPR, AML regulations, etc.) and internal fraud policies., • Maintain accurate case documentation, audit trails, and MI reporting., • Produce and present regular management information, highlighting fraud trends, team performance, and operational challenges., • Act as the point of escalation for high-risk or complex fraud cases. Continuous Improvement & Innovation • Champion process improvements, automation, and adoption of new technologies to enhance fraud prevention and investigation., • Collaborate with IT, Analytics, and Risk teams to improve system capability and reporting tools., • Gather and act on customer and employee feedback to improve service delivery., • Support strategic initiatives and change programmes within the wider Fraud & Financial Crime function. Key Performance Indicators (KPIs) • Contact centre SLA adherence (average speed of answer, abandon rate, call handling time)., • Fraud case resolution time and quality., • Fraud loss prevention and recovery rates., • Accuracy of fraud detection vs. false positives., • Employee engagement and attrition rates., • Regulatory compliance (audit findings, breaches, incidents)., • Customer satisfaction (CSAT, NPS, complaint levels). Leadership & Management • Strong leadership, coaching, and people development skills., • Strong understanding of fraud typologies across banking, payments, and digital channels., • Knowledge of fraud detection tools and systems (e.g., Falcon, Actimize, SAS, internal fraud monitoring platforms)., • Proven experience in contact centre management, including workforce planning and service delivery., • Strong analytical and decision-making skills., • Strong verbal and written communication skills, with the ability to present complex data clearly., • Ability to build relationships across multiple functions (Operations, Risk, Compliance, IT, Customer Services) Customer Focus • Dedicated to balancing fraud risk management with a positive customer experience., • Strong problem-solving mindset with empathy for customers impacted by fraud. Experience & Qualifications • Significant experience managing contact centre operations, preferably within a fraud or financial crime environment., • Background in banking, financial services, fintech, payments, or telecommunications (preferred)., • Experience with fraud monitoring, detection, and case management systems., • Proven track record of delivering operational improvements and managing large teams., • Process Excellence • Collaboration, • Communication, • Emotional Intelligence, • Open-Mindedness, • Critical Thinking, • Solution Orientation, • Entrepreneurship, • AI Proficiency, • Data Literacy #LI-CW1

Role: Salesforce Integration Developer Location: Manchester / London (Hybrid – 1 Day In-Office Weekly) Salary: £70,000 - £80,000 Benefits: Excellent Pension, Private Medical and Dental Network IT is recruiting for a Salesforce Integration Developer to join a leading financial services organisation. In this role, you will work closely with the Salesforce Technical Lead and Architect to design, build, and maintain integrations across Salesforce FSC, third-party SaaS systems, and on-premise platforms. This position offers the chance to play a key role in delivering customer value through CRM services, driving integration projects, and ensuring stability and efficiency across the Salesforce ecosystem. Key Responsibilities: • Deliver Salesforce FSC integration projects with third-party SaaS and internal systems via APIs and integration tools., • Analyse requirements and translate them into effective integration solutions., • Design, build, test, and deploy Salesforce applications using DevOps practices (Azure DevOps)., • Provide ongoing support for BAU requests, Salesforce incidents, and platform operations., • Work closely with architects to build enhancements on the existing Salesforce platform., • Ensure delivery is aligned with best practices, quality frameworks, and enterprise standards., • Produce and maintain technical and solution documentation., • 5+ years’ experience as a Salesforce customisation and integration developer., • Strong experience with REST APIs, Streaming API, CDC, and Platform Events., • Proficiency with Financial Services Cloud (FSC) and Vlocity (Salesforce Industries)., • Strong Salesforce Lightning knowledge (flows, security model, LWC, Apex)., • Hands-on experience with Omnistudio (Omniscripts, FlexCards, DataRaptors, Integration Procedures)., • Experience implementing eID&V solutions., • Previous experience working in financial services or banking is desirable., • Salesforce certifications (Admin, Developer, App Builder, Omnistudio) are an advantage.

About the Role Our BFSI vertical is already an established and fast-growing part of the Intellias portfolio, with a strong base of global clients. To accelerate strategic growth, we need a marketing leader who can connect business vision to marketing execution. You’ll work directly with the sales team, our industry thought-leaders, tech and AI experts, and the delivery teams to capture insights and develop strategies and plans that have a real impact on the market. Project Overview Acting as an “account manager” for your vertical, you’ll work alongside our central marketing specialists in content, design, digital, and PR to bring these plans to life. You’ll shape integrated, cross-channel marketing campaigns, work with partners, manage budgets, and track results. You’ll balance the creativity of storytelling with the discipline of data-driven planning, while helping to build Intellias brand awareness and generate demand in this critical sector. This role reports to the Director of Vertical Marketing (part of the marketing leadership team), giving you senior-level exposure and the chance to make your mark in a business that’s big enough to be global, but still agile enough to move fast. Requirements • 7+ years’ experience in B2B marketing, business development, or presales — ideally in IT services, business services, technology, or consulting, • Previous experience of work in or with Banking, Financial Services, or Insurance industries, • Strong understanding of the modern technology landscape, its trends, and key players, • Ability to create high-quality content and communications aligned to the highest market standards in US, UK, and EU markets, • Confidence and gravitas to work with senior stakeholders and present ideas clearly, • Strong analytical skills and problem-solving mindset; comfortable in a lean, results-driven environment, • Native-level English (written and spoken); experience working in international, multicultural teams across time zones, • Familiarity with enterprise technology, consulting, or digital engineering, • Agency or account management experience, • Shape vertical strategy: Develop and own marketing strategies for BFSI, aligned to market trends, client needs, and business strategy and goals, • Create value propositions: Translate our domain expertise and services into compelling, client-centric stories backed by evidence, • Build the brand: Look for ways to get cut-through and drive top-of-mind (and top-of-funnel) awareness in the minds of technology and business decision makers in BFSI, building and leveraging relationships with key influencers and media outlets, • Plan and deliver campaigns: Design integrated, multi-channel campaigns and manage budgets, execution, and reporting. This includes ownership of BFSI marketing channels e.g. LinkedIn page and newsletters, • Collaborate cross-functionally: Act as a business partner to the BFSI leadership team, while collaborating across the business to ensure marketing is tightly connected to business outcomes, • Support partnerships: Provide operational support for the Intellias partner network in BFSI, building relationships and running co-marketing programs, • Events management: Add the necessary support for events and conference planning, including sometimes participating with the team This is a Marketing Manager position with the scope and visibility of a head-of role. You’ll have the autonomy to shape strategy, the support of a strong global marketing team, and the opportunity to develop into a fully rounded B2B services marketer, with the right support and experience around you to make sure you succeed. With our growth trajectory, this role is a launchpad for ambitious marketers who want both impact and progression. Why this team? The Intellias Marketing team is ambitious, collaborative, and creative — with a culture that balances accountability with the freedom to innovate. We’re building something exciting, and this is your chance to be part of it.

What We’re All About at Kroo Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on the journey together. About the team We are a multi-disciplined team of experienced technology, banking, customers experience, marketing, and legal professionals who share a passion for the company's mission and believe in a collaborative approach to creating the greatest social bank. We are building a diverse team of inquisitive people who want to understand customer needs and behaviour so we can develop innovative products that change peoples lives for good. Were searching for a resourceful and enthusiastic Fraud Analyst, who will amongst other things, support the day-to-day operations of the First Line Financial Crime Operations function. The Kroo is growing and we'd love to hear from you if you're interested in joining us on our journey! As a Fraud Analyst, your key responsibility is to strengthen our financial crime prevention efforts. This role is crucial in ensuring the integrity of our financial transactions and preventing fraudulent activities. This position offers an exciting opportunity to make a significant impact in a rapidly evolving fintech environment. As a Fraud Analyst , your role is critical in developing, optimising, and maintaining our card fraud prevention program to protect our customers and ensure the integrity of our card transactions and payments. The ideal candidate will have a strong background in fraud detection and prevention, an analytical mindset, and the ability to work collaboratively with internal teams and external partners. Other responsibilities include: Card Fraud Prevention: Support the development and implementation of an industry-leading card fraud prevention program, continuously seeking innovative solutions and best practices. Fraud Disputes and Chargebacks: Assist customers who have reported fraudulent card activities, conducting thorough investigations of claims and managing the fraud chargebacks process from start to finish. Fraud Investigations: Lead end-to-end investigations of sophisticated fraud and scam cases, including preparing and submitting Suspicious Activity Reports (SARs) to relevant authorities. Transaction Review: Swiftly review high-risk card transactions, employing advanced detection techniques to identify potential fraud and take immediate action to protect customer funds. Process Optimisation: Collaborate in the review and enhancement of existing card fraud processes, systems, and procedures, ensuring they remain effective against emerging fraud tactics. Trend Analysis: Utilise data analysis tools to proactively identify and monitor financial crime trends, contributing to the ongoing improvement of our fraud prevention strategies. Collaboration: Maintain strong communication with other financial institutions, law enforcement authorities, and various business departments to coordinate efforts in fraud prevention and resolution. Industry Collaboration: Engage with industry peers and participate in forums to stay ahead of the latest trends in card fraud and share best practices. Requirements About You While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position: Proven experience as a Fraud Analyst or in a similar role. Strong knowledge of fraud detection methodologies, tools, and technologies. Familiarity with banking regulations and compliance requirements related to fraud prevention. Proficiency in using fraud detection software, data analysis tools, and advanced Excel functions. Analytical mindset with the ability to identify patterns, trends, and anomalies in large datasets. Excellent problem-solving skills with the ability to make sound decisions under pressure. Strong attention to detail and accuracy in data analysis and investigative work. Effective communication skills, both verbal and written, with the ability to present complex information to non-technical stakeholders. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Professional certifications related to fraud detection and prevention (e.g., Certified Fraud Examiner, Certified Fraud Analyst) are a plus. About Our Process: We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is: Technical interview with the hiring manager - 45 mins Head of division interview - 45 mins Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you. Benefits What we offer: At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer: Generous holiday time: You'll enjoy a total of 35 days holiday, including 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday. Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed. Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time. Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner. Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up. Top-notch equipment: We provide top-of-the-line equipment necessary for smooth remote work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required. Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Manchester city centre but also access to our head office location in Central London. Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme. Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same. Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families. Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel. You get full healthcare for your and your nuclear family via Vitality. Hybrid Working: Kroo Bank uses a hybrid working model that gives people and teams flexibility while supporting productivity. Our Manchester office is an important resource, so colleagues who can attend once a week will fit well with how we work. Standard hours are 9:00am to 5:30pm, Monday to Friday, and the role includes duty on one weekend each month. The role combines remote work and time in the office, so you will not be on site at all times. Routine commuting costs to your designated office are not reimbursed. Diversity and Inclusion: We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process. To all Recruitment Agencies: At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.

OVERVIEW At DF Capital, we champion banking for ambition. As an award-winning provider of commercial finance and savings, we empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, our team of over 160, serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive. We’re passionate about helping our customers succeed. As we expand our retail and commercial lending products, we remain committed to meeting their evolving needs and supporting their ambitions every step of the way. OUR STORY Founded in 2016, DF Capital was born with a focus on distribution finance - providing dealers, distributors, and manufacturers with the funding they need to stock, display, and sell products, without straining cash flow. Since then, we’ve delivered over £3.5bn of funding across diverse sectors. From motorhomes and machinery to motorbikes and lodges, we’ve financed all shapes and sizes of commercial vehicles and automobiles (no planes or trains - yet). We listed on the Alternative Investment Market of the London Stock Exchange in 2019. BECOMING A BANK In 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We’re proud of our strong customer service, consistently achieving high satisfaction scores - like our current average rating of 4.8/5 from 1,200+ reviews, which also earned us a Platinum Trusted Service Award. The deposits we receive fuel UK businesses through our commercial lending, creating a virtuous cycle of growth. WHERE WE’RE HEADED Our goal is simple: to be the best bank - for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service. How do we achieve this? By hiring people who care deeply about doing the right thing, we’ve been recognised as ‘World Class to Work For’ by Best Companies, and we're proud of our inclusive, sustainable, and progressive workplace. OUR CULTURE DF Capital is a very special place to work. We have an amazing team who commit themselves each and every day to bring our ambitious growth plans to life. We’ve achieved much on our journey so far, but I believe we have our best days ahead of us. We’ve established a unique culture that is built on a virtuous circle where engaged and empowered employees, who are powered by a shared purpose, deliver great outcomes for our customers, our communities, the environment and ultimately our shareholders. This is why we are rated a world class place to work and are amongst the best companies to work for in the UK. Requirements As the Internal Automation Specialist, you will be responsible for assisting and leading the team responsible for ensuring the smooth and efficient operation of our internal systems and automation infrastructure. This will involve defining the automation strategy, implementing and optimizing automation solutions, and proactively maintaining our IT environment to minimize downtime and maximize productivity. DF Capital are passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role. Your New Role: Develop and execute the strategy for automating internal processes and tasks Collaborate with development teams to design and implement new automation solutions Provide technical leadership and guidance to the internal automation team Develop and maintain comprehensive documentation on automation processes and infrastructure Stay abreast of the latest automation technologies and best practices, and drive their adoption within the organization Ability to problem solve and present solutions in a clear way to key stakeholders Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders Strong sense of ownership and ability to follow tasks through to completion Ability to effectively engage with third party suppliers, with experience of allocating work to suppliers and working with suppliers to resolve issues You will support the Robotics Manager in general maintenance, helping to keep processes up to date and perform regular regression testing as part of the Change teams wider release schedule Contributing to the establishment, improvement, and enforcement of internal automation best practises including completion of documentation as outlined in the automation framework Delivering automation which meets our process and coding standards to ensure safe delivery of process automation and appropriate controls are in place Completing thorough testing and understanding automation in various environments Work closely with the Robotics Manager to ensure stakeholders are aware of what's happening with DF Capitals automation strategy and how this contributes to DF Capitals longer term strategic plans Monitor the health and performance of all internal automation systems and processes Our Ideal Candidate: Must possess required knowledge and/or qualifications so that the essential functions of the job can be performed . Extensive experience (4+ years) in IT Technology, with a strong background in automation, scripting, and systems administration Deep understanding of a wide range of automation tools and technologies Proven track record of leading the implementation and optimization of automation solutions Excellent problem-solving and troubleshooting skills, with the ability to quickly identify and resolve complex issues Solid understanding of IT infrastructure, including servers, networks, databases, and cloud technologies Proficient in the use of monitoring and alerting tools Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders Commitment to continuous learning and staying up-to-date with the latest industry trends and technologies Excellent time management and organizational skills, with the ability to prioritize and multi-task effectively Desire to contribute to a positive and inclusive work culture Experience in mentoring a team of automation specialists Benefits Private Medical Insurance for you and your partner 10% Employer pension contribution 30-day annual leave entitlement plus Bank/Public Holidays Free Gym Membership Discretionary annual bonus Discretionary share awards Life Assurance Income Protection Save As You Earn company share acquisition scheme Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles 4 days of paid Volunteering leave to support our local communities Vibrant office location in the lively city centre of Manchester.

Propel Finance was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, Propel has grown to become one of the UK’s largest, independent finance houses. We have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology. As a Relationship Director in our Asset Finance team, you’ll drive commercial growth by originating and developing long-term relationships with businesses ranging from established SMEs to corporate organisations — both directly and through strategic partner channels. You’ll work consultatively with senior stakeholders to understand their strategic goals and funding needs. With a strong understanding of credit, asset finance structures, and business lifecycles, you’ll shape tailored solutions that enable your clients to acquire both hard and soft assets to support expansion, productivity and transformation. You’ll manage a diverse portfolio across multiple sectors, leveraging your insight, network, and commercial acumen to deliver compelling, solution-led proposals. This is a high-impact, outward-facing role for someone who thrives on autonomy and opportunity. As part of a highly supportive team, you'll balance proactive business development with a focus on quality client experience — ensuring every business you support feels confident, informed and well-served. Required experience: • Recent and relevant sales experience in Corporate/Commercial Banking and the ability to structure deals, • Proven credit skills with the ability to conduct full financial analysis, • Understanding of operational risks, changing economic conditions and regulatory requirements We are proud to be a member of Stonewall’s Diversity Champions programme and are committed to improving workplace inclusion. The Curve Group is Propel’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but Propel will have access to it. You can find their privacy policy here: ___

Business Banking Relationship Manager page is loaded## Business Banking Relationship Managerlocations: BC Manchester Maintime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R240000001360If you’re looking for a meaningful career, you’ll find it here at Webster. Strong

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