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Inbound Customer Service Advisor Swindon | Hybrid Working £14.56 per hour | 12-Month Contract Are you someone who enjoys helping people and delivering great customer service? If you're looking for a role where no two calls are the same and every conversation makes a difference, this could be the perfect opportunity for you. We're recruiting Inbound Customer Service Advisors to join a well-known financial services organisation in Swindon. You'll be the first point of contact for customers, helping them with a range of enquiries and making sure they receive the support they need. What's the role? You'll take inbound calls from customers, helping with everything from online banking queries to questions about products and services. No sales targets, just genuinely helping people and finding the right solutions for their needs. This is a busy role, so you'll need to enjoy speaking to people and be comfortable handling a high volume of calls, typically supporting 40+ customers each day. Hybrid Working Once training is complete, you'll work on a hybrid basis with 2 days in the office and 3 days from home. The first 8 weeks of training are fully office-based in Swindon, Monday to Friday, 9:00am - 5:00pm, giving you all the knowledge and support you need to succeed. Working Hours £14.56 per hour Shifts between 8:00am and 8:00pm, Monday to Sunday Working 5 days out of 7 Shift patterns provided in advance Typical shift patterns: 8:00am - 4:00pm 9:00am - 5:00pm 10:00am - 6:00pm 11:00am - 7:00pm 12:00pm - 8:00pm If you're on late shifts, you'll have that weekend off What We're Looking For Previous customer service experience Confidence speaking with customers over the phone Good computer skills and the ability to learn new systems Strong attention to detail A positive attitude and willingness to help others Ability to work in a fast-paced environment Access to a reliable and secure internet connection for home working What's In It For You? Full training provided! No previous banking or financial services experience required Hybrid working after training Ongoing support from a friendly and experienced team A great opportunity to gain experience within a respected organisationIf you're a people person who enjoys solving problems, building rapport, and making customers feel valued, we'd love to hear from you. Apply today and take the next step in your customer service career. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Title: Inbound Banking Customer Service Advisors Location: Swindon Contract Type: Temporary Ongoing Salary: £14.56 an hour Working days: Monday to Sunday (Working 5 days only) Working hours: 8am to 8pm (Shift patterns Vary between) DBS and credit check required Are you passionate about delivering exceptional customer service in the banking sector? Our client, a prominent organisation within the Government and Public Sector, is seeking enthusiastic Inbound Banking Customer Service Advisors to join their dynamic team. This is an exciting opportunity to contribute to a vital service while enhancing your skills in a supportive environment. Key Responsibilities: As an Inbound Banking Customer Service Advisor, you will be the first point of contact for customers seeking assistance with their banking needs. Your primary responsibilities will include: Responding to incoming calls and inquiries with professionalism and enthusiasm. Providing accurate information regarding banking products and services. Assisting customers with account-related questions and transactions. Resolving customer issues effectively and efficiently, ensuring a positive experience. Maintaining up-to-date knowledge of policies and procedures to offer informed solutions.What's in it for You? Competitive Salary: Enjoy a competitive pay package that reflects your skills and experience. Flexible Working Hours: Our client values work-life balance and offers flexible scheduling options. Training and Development: Benefit from comprehensive training to help you excel in your role and advance your career. Supportive Environment: Join a friendly team that promotes collaboration and teamwork.Who Should Apply? Our client is looking for individuals who possess the following attributes: Excellent communication skills, both verbal and written. A customer-centric approach with a genuine desire to help others. Ability to handle inquiries with patience and professionalism. Experience in a customer service role, preferably within the banking or financial sector. Strong problem-solving skills and the ability to work effectively under pressure. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Advertisement: Inbound Banking Customer Service Advisors (Temporary Contract) On behalf of our client, a well-respected building society, an exciting opportunity has arisen for Inbound Banking Customer Service Advisors in Swindon. This is a temporary role for a duration of 12 months, offering a competitive hourly rate of £14.56, with a dynamic shift pattern between 8 am and 8 pm, Monday to Sunday. What's on Offer? Pay Rate: £14.56 per hour Contract Type: Temporary (12 months with a view to going permanent) Shift Pattern: 5 days out of 7, with 6 weeks' notice of your shift schedule. Shifts include: - Early: 8 am - 4 pm - Mid: 9 am - 5 pm / 10 am - 6 pm - Late: 11 am - 7 pm / 12 pm - 8 pm Note: The week you work late shifts, you will have that weekend off! Some weeks may require six days of work leading into the following week. Role Responsibilities: As an Inbound Banking Customer Service Advisor, you will: Engage with a variety of inbound calls, providing essential support to our client's members. Receive comprehensive training before taking any calls, ensuring you are well-prepared. Work collaboratively with a supportive team, even from home, to ensure a seamless customer experience. Handle a high volume of calls (upwards of 40 members daily), guiding them through online banking and discussing a wide range of products and services. Adapt your communication style to meet the diverse needs of each customer, ensuring they receive the best possible outcomes. About You: Our client is seeking enthusiastic individuals who are passionate about delivering exceptional customer service. If you have a background in customer service and possess strong communication skills, this role may be a perfect fit! The following attributes are essential: A genuine passion for doing the right thing for customers. Comfort using desktop or laptop computers, with access to a secure and reliable internet connection. Ability to thrive in a fast-paced environment while maintaining excellent attention to detail and accuracy. Confidence on the phone and the ability to build rapport with members. Why Apply? This opportunity not only offers a competitive hourly rate and a supportive work environment but also the chance to be part of an organisation that values its members and strives to reflect their diversity. Experience in financial services is not necessary, as comprehensive training will be provided. If you are ready to embrace a new challenge and contribute positively to customer experiences, consider applying today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Nationwide is establishing a data-driven culture across the Society that will support our business modernisation and transformation goals. We are looking for enthusiastic data professionals capable of embedding good data management practices across Retail Products. As a Data Governance manager, you will be at the forefront of this exciting initiative. Retail Products look after the banking and savings of 16 million members and business customers by offering competitive propositions that meet core needs, reward loyalty, broaden & deepen relationships and ensure the long-term sustainability of the Society. We're looking to add to our talented and experienced team that support the data and insight needs that underpin much of the decision-making across our product ranges. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London, Bournemouth or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. Working closely with business subject matter experts, you will identify, define and document critical data assets within a central metadata repository, helping to create a clear and consistent understanding of the Society's most important data. You will champion best practice in data management and governance, ensuring that critical data is effectively managed, controlled and maintained in accordance with the Society's Data Governance Policy and wider organisational standards. A key part of the role involves building strong relationships with stakeholders across the business, collaborating with subject matter experts and a growing network of data professionals to promote a data-driven culture and drive improved data outcomes. Drawing on your data management expertise, you will implement and maintain key data management capabilities, including metadata management, data lineage and data quality reporting. Through data profiling and analysis, you will help improve the accuracy, consistency and reliability of data, enabling better decision-making across the organisation. You will ensure that data used within systems, reports and business processes is clearly understood, appropriately governed and optimised for both its intended purpose and potential reuse across the Society. In addition, you will support the development of a small team of data professionals, providing coaching and guidance to help them become trusted product data subject matter experts and build capability in data management and governance across the organisation. • Metadata expertise - Hands on experience in defining what good looks like for business metadata management, building and maintaining data dictionaries and documenting definitions, business rules and data quality rules, • Data Quality profiling experience - Experience of profiling data to help inform business rules, establishing a basis for what good data looks like for the Society, • Ability to build and articulate value cases to drive the right course of action in response to Metadata issues, • The ability to understand business scopes, business terms and ensuring accurate metadata is captured and updated, • The ability to lead and bring people with you to galvanise action through making metadata management relevant to them, • Experience delivering technical solutions to technical and non-technical people, • Experience with Data Governance tools (e.g. Collibra, Informatica), • Experience with SAS and/or SQL, • Excellent organisational skills and the ability to proactively manage your own work and the work of others Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: • Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind, • Say it straight - We are brave in speaking out and say what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand, • Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development, • Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes, • 25 days holiday, pro rata, • Private medical insurance, • A highly competitive pension to help you build a strong foundation for retirement, • Access to an annual performance-related bonus, • Training and development to help you progress your career, • A great selection of additional benefits through our salary sacrifice scheme, • Life assurance to provide peace of mind for you and your loved ones in the event of your death, • Wellhub - access to a range of free and paid options for health and wellness, • Up to 2 days of paid volunteering a year We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level. That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. #J-18808-Ljbffr

Engineer - Core Banking - Engineering Lead - SAP Integration and Data Publishing role at Nationwide Building Society. Lead a diverse engineering team focused on the SAP Fioneer Banking ecosystem with API and HANA integration as part of the SAP-based ecosystem transformation. • Lead engineering on SAP Banking Services technology stack; drive integration design and data publishing capabilities., • Collaborate with product and business teams; translate technology into strategy for senior stakeholders., • Mentor engineers; foster a culture of practical, elegant solutions., • Contribute to architecture and design principles; ensure scalable, maintainable systems., • Experience with large-scale, complex systems and integrations on SAP Banking Services technology stack, • Expert on SAP Process Integration, SAP Object Oriented ABAP, ABAP on HANA and RestFul ABAP Programming, • Understanding of SAP Event driven architecture and roadmap, • Hands on experience on software architecture and design principles, • Advanced problem-solving and analytical skills, that cut through complexity, • A natural leader and mentor who brings the best in others, • Excellent communication and collaboration skills across technical and business teams, • Confident engaging with senior stakeholders, translating tech into strategy, • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%, • Up to 2 days of paid volunteering a year, • Life assurance worth 8x your salary, • A great selection of additional benefits through our salary sacrifice scheme, • Wellhub – Access to a range of free and paid options for health and wellness, • Access to an annual performance related bonus, • Access to training to help you develop and progress your career If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We are a mutual, owned by our members. We strive for fairer finances and customer-first behaviours: Feel what customers feel; Say it straight; Push for better; Get it done. #J-18808-Ljbffr

As a Secretary to Executive within our Risk Function, you'll be at the centre of a fast paced and influential part of Nationwide. Supporting senior leaders, you'll play a vital role in helping them operate effectively, build strong relationships and focus on delivering the right outcomes for our customers and members. This is far more than diary management and administration. You'll act as a trusted partner, anticipating needs, coordinating competing priorities and ensuring executives are prepared, informed and able to make the most of their time. Working closely with colleagues across the business, you'll build strong relationships, navigate a wide range of stakeholders and become a key part of the team that keeps everything running smoothly behind the scenes. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 30 and 35 hours. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. Uncompromisingly Customer, whatever our role There are all sorts of employee benefits available at Nationwide, including: • Private medical insurance, • A highly competitive pension to help you build a strong foundation for retirement, • Access to an annual performance-related bonus, • Training and development to help you progress your career, • A great selection of additional benefits through our salary sacrifice scheme, • Life assurance to provide peace of mind for you and your loved ones in the event of your death, • Wellhub – access to a range of free and paid options for health and wellness, • Up to 2 days of paid volunteering a year We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. You'll provide proactive support to senior executives, helping them manage demanding schedules and balancing competing priorities in a way that enables them to focus on leading their teams and delivering results. From coordinating complex diaries, meetings and travel arrangements to preparing important papers and communications, you'll ensure every detail is handled professionally and efficiently. You'll work with a broad network of stakeholders across Nationwide, building trusted relationships and acting as a key point of contact for executives and their teams. No two days will look exactly the same. One day you might be coordinating a board meeting or supporting a large stakeholder event, the next you'll be responding to changing priorities, resolving scheduling challenges or helping prepare materials for important discussions. Throughout it all, you'll bring organisation, attention to detail and sound judgement, particularly when handling confidential and sensitive information. As part of a wider executive support community, you'll collaborate closely with colleagues, sharing knowledge, providing cover when needed and helping to maintain a consistently high standard of support across the team. As a minimum you’ll have: • Proven experience supporting senior leaders or managing complex administrative activities in a fast paced environment, • Experience managing multiple priorities, coordinating competing demands and consistently delivering high quality work to tight deadlines, • Strong stakeholder management skills, with experience building effective working relationships across a range of seniority levels, • Advanced proficiency in Microsoft Outlook and Microsoft Word, with working knowledge of Excel and PowerPoint, • Experience handling confidential, sensitive or commercially important information with discretion and sound judgement, • The ability to work independently, make informed decisions and adapt quickly when priorities change, • Strong organisational skills and attention to detail, with experience coordinating meetings, events, travel or executive activities, • Excellent written and verbal communication skills, with the confidence to represent senior stakeholders in a professional manner Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please readour Privacy policy . If you want to find out more about using AI in our recruitment process, please read more here . We’renot just guided bydata,we’redriven by the real experiences of our people.We’rea Disability Confident Level 3 Leader, the highest level. That’swhywe’reconstantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs,we’rehere to support you. If you need anyadditionalsupport throughout your application journey, email our team at Recruitment Support . Recruitmentscamscan look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. Banking - but fairer, more rewarding, and for the good of society • Job Identification 4017, • Apply Before 09/20/2026, 10:55 PM, • Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB #J-18808-Ljbffr

Swindon, £36,948 per annum | 5 days out of 7 We're looking for an experienced and passionate Retail Manager to lead our retail operation at JSCSC Swindon. This is an excellent opportunity for a driven retail professional who enjoys delivering exceptional customer experiences, inspiring teams, and driving commercial performance. As Retail Manager, you'll oversee the day-to-day operation, ensuring high standards of service, strong financial performance, effective stock management, and full compliance with company procedures. You'll play a key role in creating a positive working environment where colleagues feel supported, engaged, and motivated to succeed. As Retail Manager, you will: • Champion a positive health, safety, and wellbeing culture across the retail operation., • Lead, motivate, and develop a high-performing retail team to achieve business and customer service objectives., • Deliver the ESS Way management promises and create an environment where colleagues can thrive., • Ensure Compass Service Framework policies, procedures, and best practices are implemented and maintained., • Manage stock control, merchandising, promotions, availability, and waste to maximise sales and profitability., • Take ownership of retail labour scheduling, budgets, resources, and equipment., • Complete all people management activities, including absence management, performance management, and employee development., • Maintain planograms and merchandising standards in line with company requirements., • Produce accurate rotas and manage timesheets through OurTime to optimise labour and sales performance., • Conduct regular colleague reviews, including Mid-Year and End-of-Year performance conversations., • Lead weekly team huddles and communications to keep colleagues informed and engaged., • Carry out customer journey reviews and quality audits to ensure service excellence., • Ensure banking procedures, cash handling, and safe reconciliations are completed accurately and securely., • Protect company and client assets, including cash, stock, equipment, and property., • Act as a role model for ESS values and behaviours., • Ensure full compliance with all company, client, and legal requirements. To be successful in this role, you'll have: • Previous experience managing a busy retail environment., • A proven track record of delivering sales growth and achieving financial targets., • Strong leadership skills with the ability to engage, motivate, and develop teams., • Excellent communication and relationship-building skills., • A customer-focused approach and passion for delivering outstanding service., • Good IT skills and confidence using retail systems and reporting tools., • Strong numerical and analytical skills, with the ability to interpret sales and performance data., • A proactive and organised approach to managing multiple priorities., • Flexibility to meet the needs of the business, including occasional off-site meetings. At ESS, we recognise that our people are at the heart of everything we do. That's why we offer a competitive reward and benefits package, including: • Contributory pension scheme, • Career development opportunities through Career Pathways and MyLearning programmes, • Access to a Digital GP for you and your immediate family, • Comprehensive healthcare and wellbeing support, • Exclusive travel discounts with TUI, Expedia, Booking.com, and other leading brands, • Savings on everyday shopping with major supermarket discounts, • Up to 44% off cinema tickets, • Cashback rewards across a wide range of retailers, • Free wellness, mindfulness, and exercise classes, • Access to discounts and offers that can be shared with friends and family ESS, part of Compass Group UK & Ireland, delivers foodservice, hospitality, and support services across the Defence, Government, and Energy sectors. We support over 250 military establishments, government sites, high-profile secure environments, police facilities, and a range of onshore and offshore energy operations. Our success is built on our people. We are committed to providing exceptional service and creating great experiences for our customers every day. At Compass Group UK & Ireland, we are committed to building a workplace where everyone feels valued, respected, and able to reach their full potential. We welcome applications from candidates of all backgrounds and celebrate the diversity that makes our teams stronger. #J-18808-Ljbffr

Accountable to Scrum/Kanban Team, Agile Team’s Scrum Masters Agile Lead Responsible for: Championing delivering Better Value Sooner Safer Happier via improving Ways of Working (WoW) inside Scrum and/or Lean Agile (Kanban) teams, and contributing to such efforts across the wider organisation (both PayTech and wider Edenred). You will be a self-learner who rapidly expands their knowledge of Lean, Agile, business, leadership, and other practices, frameworks, and techniques. It is likely that you attend Agile meetups either inside or outside the company, and share ideas and learning with your peers. You will be confident in presenting ideas to a diverse audience at meetup style events. You will have a level 1 qualification in Agile such as PSM1, CSM, DASM, KMP, or ICP. Ideally you should have achieved a level 2 / advanced qualification in Agile. Additional qualifications in Lean, leadership, and Emotional Intelligence are highly relevant. Your background and experience is of paramount importance to help teams adopt an holistic view of software engineering. You may come from a computer science, pure science, business, military, or any other background. The key is being able to demonstrate knowledge of, and application of agility in practice & context with those whom you work with. You will have extensive experience of working in an Agile iterative and/or incremental environment regularly solving problems and delivering value to customers. This does not need to be a software delivery environment, however the nature of our work means that knowledge of various Software Delivery Lifecycles is advantageous. You will practice the 8 stances of the Scrum Master, and will be able to shift your approach according to needs of the team. Working relationships Agile Team Product Owner & Product Manager Development & QA Managers Operations & Service Business stakeholders Leaders across PayTech and Payment Solutions Cross-collaboration with other teams via other Scrum Masters Key result areas Establishes Sprint Goals and enables team to focus upon, and achieve these. Ensures that Sprint Goals are aligned to quarterly team-level Programme Increments and associated value definitions. Assists in establishing department-wide Goals. Embeds good Lean and Agile practices, and associated Ways of Working (WoW) at team and department levels, and influences the Engineering, Infrastructure, Operations, and Product departments via wider conversations, for example through our Agile Community of Practice. Discovers and commits Objectives and Key Results at the team level to measure success of WoW changes; uses metrics-as-feedback (eg: via LinearB) to establish a culture of evidence-based continuous improvement. Coaches and influences the Scrum Team towards improving WoW while taking into account, and balancing all aspects of Better Value Sooner Safer Happier. Takes leadership, coaching, and mentoring stances with other Scrum Masters to accelerate individual and collective learning and WoW improvements inside the Agile Team. Proactively identifies, triages, unblocks, and escalates impediments impacting the Scrum Team. Establishes a culture of preventing impediments from occurring in preference to mitigating after-the-event. Key tasks Personal development in Agile methods, practices, and frameworks. Performs the role of Scrum Master (or equivalent in Lean Agile) across up to two teams. Adopts appropriate Agile frameworks, methods and techniques tailored to the context of the team. Evolves established Agile frameworks, methods and techniques to create new opportunities for agility in PayTech. Recommends, and helps implement, descaling approaches as well as Agile scaling to achieve business Goals, via the simplification of value delivery. Undertakes continuous/regular improvements via retrospective techniques of inspection and adaption, agrees measurements and tracks progress towards improvement. Undertakes Agile Planning techniques focused on incremental delivery of customer value with team, Product Owner, Product Manager and other valued stakeholders. Core skills Role Specific Significant experience / knowledge with a variety of Lean and Agile frameworks, and associated methods. Able to communicate “why Agile” as well as “how to do Agile” to a varied audience including both those from software-technical and non-software-technical backgrounds. Experience of adopting Lean Principles (eg: focus on value, waste identification and elimination) with examples of successful changes to behaviour and practice yielding positive impact upon customer value delivered. Pragmatic / Agnostic Agile: selects methods and techniques best suited to context always in the context of people over process over tool. Evolving the team’s WoW to support the business’ North Star and associated key Values (Values | Edenred ). Experience of scaling Agile WoW across at least two teams using appropriate elements of a core scaling framework such as Disciplined Agile, Nexus, LeSS and/or SAFe. Agile Planning focused on incremental delivery of internal and external customer value over volume of work. Able to shift from Servant Lead to Leader when initial or follow-up direction is needed to kickstart changes to working patterns or learned behaviour. Close working with Product Owner and Product Manager to curate a backlog of options for potential commitment to deliver. Ability to challenge and push back to defend the team to ensure focus remains on the safe delivery of value. Detailed knowledge of Agile practices and techniques such as (but not limited to) Story Mapping, Impact Mapping, Event Storming and Behaviour-Driven Development (BDD). Experience of working in a DevOps environment beneficial. Behavioural Learner: seeks out new ideas from the worldwide Agile community, and can rapidly assimilate new knowledge, test such for applicability in-context, and apply that which has value to the team and customer. Critical thinker: can analyse the facts and form a judgement based on the evidence; is able to rapidly shift world view when new evidence supplants the old. All, with the aim of delivering better customer value from a motivated, happy team. Personable: enthusiastic, go-to member of the team who is emotionally intelligent and able to balance different emotional needs and viewpoints of team members and stakeholders. Servant Leader: supporting the team in achieving Better Value Sooner Safer Happier. Agile mentor and coach: supporting the Agile team to discover options for improving their Agile WoW, and reason why. Influencer – can articulate and challenge ideas and concepts relating to agility and/or DevOps in Engineering and Product to better align outputs to outcomes delivering customer value. Able to work with a high degree of autonomy with team to determine effective ways to deliver value in an emergent context. Demonstrates high degree of Emotional Intelligence with regard to self and others. Encourages autonomy and ownership inside own team. Accountability: takes ownership for actions such as improvement initiatives, leading to conclusion. We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. • 25 days annual leave plus Bank Holidays, • Hybrid working environment (min. 3 days per week in the office), • Pension Scheme – employer 6% with minimum employee contribution 3%, • Discretionary bonus scheme based on company and personal performance, • Medical & international travel cover (leisure and action sports), • Life insurance (4x salary), • Wellbeing Employee Assistance Program (extended access to family members), • Monthly gym allowance, • Holiday trading scheme, • Season ticket loan, • Cycle to Work scheme, • Employee discount shopping platform, • Employee referral bonus scheme, • Digital learning platform, • Complimentary fruit and other ‘in office’ snacks & refreshments, • Volunteering programme, • Social events Diversity: Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws. The Edenred State of mind - Olemme erityinen yritys. Etsimme uusia osaajia, ketkä omaksuvat paikkansa Edenredin matkassa samalla innolla ja intensiivisyydellä kuin mekin. Joukkoon liittyvät tuntevat kuuluvansa tänne välittömästi, sillä hekin haluavat kokeilla uusia asioita, jatkuvasti kehittyä, venyttää rajoja, voittaa ja kasvaa. Tarvitsemme vahvistukseksi joukkoomme osaajia, ketkä jakavat kunnianhimomme ja ketkä haluavat näyttää ammatilliset kyntensä, haastavat meitä ja itseään kehittyen edelleen joka päivä. Etsimme heitä, ketkä samaistuvat tähän kuvaukseen ja haluavat "vibe with us"! #J-18808-Ljbffr

Join to apply for the Audit Manager - Data Science. R00AOR05263 role at Nationwide Building Society. This role is offered with hybrid working where possible. You will spend at least two days per week in the office, or 40% of your working time if part time, based at one of our London, Swindon, Bournemouth or Northampton offices. Further details will be provided by your hiring manager. More about our hybrid working approach can be found here. What you’ll be doing • Conduct audit testing as part of an audit team to assess the effectiveness of internal controls with a data insights lens., • Utilize data insights to identify trends, anomalies, and areas for improvement., • Collaborate with cross-functional teams to develop innovative data-led audit methodologies and solutions to continuously enhance the department’s data science capabilities., • Stay abreast of industry developments and best practices to improve data-led audit processes., • Contribute to the achievement of the Internal Audit strategy by sharing technical knowledge and developing colleagues’ data analytics skills. About you • Proven experience in auditing, preferably within the financial services sector., • Experience as an auditor or with significant audit experience., • Extensive experience with Python and the ability to utilise it in a commercial sense., • Understanding and experience with other analytical tools and relational query languages such as SAS, SQL, etc., • Ability to think laterally to solve problems., • Curiosity and a keen interest in innovation and continuous improvement., • Effective communication and interpersonal skills. Relevant certifications are a plus. The extras you’ll get • A personal pension – if you contribute 7% of your salary, Nationwide tops up by a further 16%., • Up to 2 days of paid volunteering per year., • Life assurance worth 8x your salary., • A range of additional benefits through our salary sacrifice scheme., • Wellhub – access to health and wellness options., • Annual performance-related bonus., • Training to help you develop and progress your career. About Nationwide We are a mutual owned by our members. We challenge the financial sector status quo and put customers’ needs first, sharing profits with customers and aiming to do good for society. We are purpose-driven and focused on customer, community, and broader societal impact. We encourage growth, recognition, and a rewarding working life. Seniority level • Mid-Senior level Employment type • Full-time Job function • Finance Industries • Financial Services and Banking Referrals increase your chances of interviewing at Nationwide Building Society. Get notified about new Audit Manager jobs in Swindon, England, United Kingdom. #J-18808-Ljbffr

Scrum Master II Hybrid – Swindon or London Salary: £54,000 - £72,000 pa + Bonus From The Scrum Guide 2020:“The Scrum Master is accountable for establishing Scrum as defined in the Scrum Guide. They do this by helping everyone understand Scrum theory and practice, both within the Scrum Team and the organisation. The Scrum Master is accountable for the Scrum Team’s effectiveness. They do this by enabling the Scrum Team to improve its practices, within the Scrum framework. Scrum Masters are true leaders who serve the Scrum Team and the larger organisation.” Source : (contains full description.) The Scrum Master II role is the continuation of an Agile career.The Scrum Master role at Edenred PayTech closely follows the definition in the Scrum Guide. Additionally we ask our Scrum Masters to gain and practice skills from wider Agile disciplines such as Kanban, Disciplined Agile, and Better Value Sooner Safer Happier, as we realise that one-Scrum-size does not fit all team contexts. The Scrum Master does not govern nor manage the Product Backlog for the team. This is done jointly by the Product Manager/Product Owner, and the team (via pulling work into the Sprint Backlog each sprint). The Scrum Master facilitates, and encourages such backlog grooming and refinement.Importantly a key aspect of the Scrum Master’s role is to champion early detection and removal / mitigation of cross-team dependencies. Such can create bottlenecks, ie: constraints that left unresolved will slow throughput of value to zero. The Scrum Master II role typically covers two teams, and a person in this role demonstrates the 8 Stances of the Scrum Master. The Scrum Master as a:Servant Leader Coach Facilitator Teacher Mentor Manager Impediment Remover Change Agent Accountable to Scrum/Kanban Team Agile Lead Key Working Relationships Agile Team Product Owner & Product Manager Business stakeholders Cross-collaboration with other teams via other Scrum Masters Key Responsibilities Establishes Sprint Goals and enables team to focus upon, and achieve these. Ensures that Sprint Goals are aligned to quarterly team-level Programme Increments and associated value definitions. Embeds good Agile practices and associated Ways of Working (WoW) at team level, and influences the Engineering and Product departments via wider conversations, for example through our Agile Community of Practice. Discovers and commits Objectives and Key Results at the team level to measure success of WoW changes; uses metrics-as-feedback (eg: via LinearB) to establish a culture of evidence-based continuous improvement. Coaches and influences the Scrum Team towards improving WoW while taking into account, and balancing all aspects of Better Value Sooner Safer Happier.* Proactively identifies, triages, unblocks, and escalates impediments impacting the Scrum Team. Establishes a culture of preventing impediments from occurring in preference to mitigating after-the-event. Skills & Behaviours Role Specific Championing Ways of Working (WoW) inside Scrum and/or Lean Agile (Kanban) teams, enabling the completion of Sprint Goals to deliver incremental customer value. You will be a self-learner who rapidly expands their knowledge of Agile practices, frameworks, and techniques. It is likely that you attend Agile meetups either inside or outside the company, and share ideas and learning with your peers. You will have a level 1 qualification in Agile such as PSM1, CSM, DASM, KMP, or ICP. Ideally you should be studying towards, or have achieved a level 2 / advanced qualification in Agile. Your background and experience is of paramount importance to help teams adopt an holistic view of software engineering. You may come from a computer science, pure science, business, military, or any other background. The key is being able to demonstrate knowledge of, and application of agility in practice & context with those whom you work with. You will have experience of working in an Agile iterative and/or incremental environment regularly solving problems and delivering value to customers. This does not need to be a software delivery environment, however the nature of our work means that knowledge of various Software Delivery Lifecycles is advantageous. You will practice the 8 stances of the Scrum Master, and will be able to shift your approach according to needs of the team. Significant experience of at least one, ideally two Agile frameworks and associated methods. Preference given to Scrum and Kanban. Able to communicate “why Agile” as well as “how to do Agile” to a varied audience including both those from software-technical and non-software-technical backgrounds. Experience of adopting Lean Principles (eg: focus on value, waste identification and elimination) with examples of successful changes to behaviour and practice yielding positive impact upon customer value delivered. Pragmatic / Agnostic Agile: selects methods and techniques best suited to context always in the context of people over process over tool. Evolving the team’s WoW to support the business’ North Star and associated key Values (en/candidates/our-values). Experience of scaling Agile WoW across at least two teams using appropriate elements of a core scaling framework such as Disciplined Agile, Nexus, LeSS and/or SAFe. Agile Planning focused on incremental delivery of internal and external customer value over volume of work. Able to shift from Servant Lead to Leader when initial or follow-up direction is needed to kickstart changes to working patterns or learned behaviour. Close working with Product Owner and Product Manager to curate a backlog of options for potential commitment to deliver. Ability to challenge and push back to defend the team to ensure focus remains on the safe delivery of value. Detailed knowledge of Agile practices and techniques such as (but not limited to) Story Mapping, Impact Mapping, Event Storming and Behaviour-Driven Development (BDD). Experience of working in a DevOps environment beneficial. Behavioural Learner: seeks out new ideas from the worldwide Agile community, and can rapidly assimilate new knowledge, test such for applicability in-context, and apply that which has value to the team and customer. Critical thinker: can analyse the facts and form a judgement based on the evidence; is able to rapidly shift world view when new evidence supplants the old. All, with the aim of delivering better customer value from a motivated, happy team. Personable: enthusiastic, go-to member of the team who is emotionally intelligent and able to balance different emotional needs and viewpoints of team members and stakeholders. Servant Leader: supporting the team in achieving Better Value Sooner Safer Happier. Team-level Agile coach: supporting the team to discover options for improving their Agile WoW, and reason why. Influencer – can articulate and challenge ideas and concepts relating to agility and/or DevOps in Engineering and Product to better align outputs to outcomes delivering customer value. Able to work with a high degree of autonomy with team to determine effective ways to deliver value in an emergent context. Demonstrates high degree of Emotional Intelligence with regard to self and others.* Encourages autonomy and ownership inside own team. Why Edenred PayTech?We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. What you will get: 25 days annual leave plus Bank Holidays Hybrid working environment with a 3 days per week in the office Life insurance (4x salary) Wellbeing Employee Assistance Program (extended access to family members) Employee discount shopping platform Digital learning platform Complimentary fruit and other ‘in office’ snacks & refreshments Volunteering programme Social events Pension Scheme – employer 6% with minimum employee contribution 3% Discretionary bonus scheme based on company and personal performance Holiday trading scheme (buy or sell up to 5 days) Medical & international travel cover (leisure and action sports) Employee referral bonus scheme Season ticket loan Cycle to Work scheme #J-18808-Ljbffr

• Swindon, United Kingdom, • Edinburgh, United Kingdom, • Newcastle Upon Tyne, United Kingdom, • London, United Kingdom, • Bournemouth, United Kingdom, • Dunfermline, United Kingdom, • Sheffield, United Kingdom, • Wakefield, United Kingdom, • Belfast, United Kingdom, • Birmingham, United Kingdom, • Cardiff, United Kingdom, • Chester, United Kingdom, • Glasgow, United Kingdom, • Maidstone, United Kingdom, • Manchester, United Kingdom, • Worthing, United Kingdom, • Leeds, United Kingdom As a Data Protection Manager, you'll play a key role in protecting our members, colleagues and communities by helping to ensure Nationwide manages personal data lawfully, fairly and transparently. Working within our second-line Data Protection Oversight team, you'll provide independent oversight and challenge of how Data Protection risks are identified, assessed and managed across the organisation. Using your expertise in UK Data Protection law and regulatory expectations, you'll form evidence-based opinions on complex processing activities, control effectiveness and emerging risks. You'll work with stakeholders across Nationwide to promote effective Data Protection risk management, helping to ensure risks are understood, escalated and addressed appropriately. Through your oversight and challenge, you'll support trust with our members and regulators while contributing to Nationwide's purpose as a member-owned mutual. This is a specialist second-line role requiring current, practical Data Protection expertise and the confidence to provide credible, independent challenge. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our London or Swindon site approximately once per quarter. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If your application is successful, your hiring manager will provide further details on how this works. Uncompromisingly Customer, whatever our role There are all sorts of employee benefits available at Nationwide, including: Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level. That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. Please note that should you be successful in securing this role, the job title on our internal systems will be Risk Manager Oversight. Banking - but fairer, more rewarding, and for the good of society You'll provide independent oversight and challenge across a broad range of Data Protection risks and processing activities. You'll review high-risk impact assessments and assess whether Data Protection risks are being identified, managed and mitigated appropriately, providing constructive challenge where weaknesses, non-compliance or opportunities for improvement are identified. You'll undertake thematic oversight and assurance reviews, assess the effectiveness of Data Protection controls and frameworks, and form clear, evidence-based opinions on complex Data Protection matters. You'll also monitor incidents, regulatory developments and wider risk information to identify emerging themes and areas requiring further oversight. Working with stakeholders across the organisation, you'll produce concise reports and opinions for senior leaders and governance committees, helping to support effective decision making and risk management. You'll also contribute to incident oversight activities and the ongoing development of Nationwide's Data Protection oversight framework. This role requires an experienced Data Protection professional with current and demonstrable subject matter expertise. As a minimum, you'll have: Strong, up-to-date knowledge of UK GDPR, the Data Protection Act 2018, PECR and relevant regulatory expectations Broad practical experience across a range of Data Protection areas, including experience beyond the operation of individual Data Protection processes Experience providing independent oversight, challenge, assurance or compliance monitoring within a second-line, DPO, risk or regulatory environment Experience of independently overseeing and challenging the effectiveness of Data Protection processes, frameworks and controls Experience assessing complex or high-risk processing activities and forming clear, reasoned conclusions on residual risk Experience assessing Data Protection frameworks and controls, identifying weaknesses and producing evidence-based opinions Experience engaging with and constructively challenging senior stakeholders, including where further action or escalation was required Strong written and verbal communication skills, including experience producing concise reports and governance updates for senior audiences Experience managing work independently and prioritising activity according to risk and business impact Experience working within financial services or another highly regulated environment A recognised Data Protection qualification (for example, CIPP/E, CIPM or equivalent) or equivalent demonstrable professional Data Protection expertise Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. • Job Identification 3710, • Apply Before 10/14/2026, 10:55 PM, • Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Belfast City Hall, Belfast, Antrim, BT1 5AG, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB 47/49 Queen Street, Cardiff, CF10 2AS, GB 1 Gorse Stacks, Chester, CH1 3EQ, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB 83 George Street, Edinburgh, EH2 3ES, GB 177 Bothwell Street, Glasgow, G2 7ER, GB 94 Briggate, Leeds, LS1 6NP, GB 38 Carver Street, Sheffield, South Yorkshire, S1 4FS, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB 28 King Street, Maidstone, ME14 1DA, GB 2 Spring Gardens, Manchester, M2 1EE, GB Jubilee House, Newcastle, NE3 4PL, GB 32 St Stephens Street, Norwich, Norfolk, NR1 3SH, GB 7/11 Montague Street, Worthing, BN11 3AX, GB #J-18808-Ljbffr

Nationwide is investing heavily in cloud, DevOps and agile ways of working to modernise our technology estate and improve how our teams build and operate services. Within Customer Servicing, the Conversational Banking value stream is central to this transformation, delivering the platforms used by our frontline colleagues to support members across a range of interaction channels. Our focus spans Voice, Video and Chat interactions, which are being engineered, owned and evolved by the team as a single AWS Connect platform. This role sits at the heart of that journey by helping to transition from a complex legacy estate towards a more standardised, cloud-native stack, while continuing to operate and support existing services throughout the transition. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Uncompromisingly Customer, whatever our role Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. Please note that should you be successful in securing this role, the job title on our internal systems will be EN03 - Engineer E3. Banking - but fairer, more rewarding, and for the good of society As an E3 Engineer within the Conversational Banking value stream, you will work across our conversational platforms, contributing to both the modern AWS Connect-based stack and the existing legacy solutions that remain critical to our day-to-day operations. Designing, building, deploying and operating features and services that support Voice, Video and Chat interactions on AWS Connect whilst contributing to the ongoing transition from legacy technologies to a more unified, cloud-native platform whilst ensuring stability and continuity. As a minimum you’ll have: • Development experience ideally in Python and/or Node.js, • Experience with AWS including AWS Connect, Lambda, S3 and DynamoDB, • REST API design and integration experience aligning to industry standards, • Experience working in agile, DevOps-driven teams, • Experience leading code reviews, design discussions and knowledge sharing, • Problem-solving and root cause analysis skills, with industry best practices Our customer first behaviours put customers and members at the heart of how we work together. Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. • Job Identification 2393, • Apply Before 09/30/2026, 10:55 PM, • Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB #J-18808-Ljbffr

Retail Manager Swindon, £36,948 per annum | 5 days out of 7 Lead a Thriving Retail Operation We're looking for an experienced and passionate Retail Manager to lead our retail operation at JSCSC Swindon . This is an excellent opportunity for a driven retail professional who enjoys delivering exceptional customer experiences, inspiring teams, and driving commercial performance. As Retail Manager, you'll oversee the day-to-day operation, ensuring high standards of service, strong financial performance, effective stock management, and full compliance with company procedures. You'll play a key role in creating a positive working environment where colleagues feel supported, engaged, and motivated to succeed. What You'll Be Doing As Retail Manager, you will: Champion a positive health, safety, and wellbeing culture across the retail operation. Lead, motivate, and develop a high-performing retail team to achieve business and customer service objectives. Deliver the ESS Way management promises and create an environment where colleagues can thrive. Ensure Compass Service Framework policies, procedures, and best practices are implemented and maintained. Manage stock control, merchandising, promotions, availability, and waste to maximise sales and profitability. Take ownership of retail labour scheduling, budgets, resources, and equipment. Complete all people management activities, including absence management, performance management, and employee development. Maintain planograms and merchandising standards in line with company requirements. Produce accurate rotas and manage timesheets through OurTime to optimise labour and sales performance. Conduct regular colleague reviews, including Mid-Year and End-of-Year performance conversations. Lead weekly team huddles and communications to keep colleagues informed and engaged. Carry out customer journey reviews and quality audits to ensure service excellence. Ensure banking procedures, cash handling, and safe reconciliations are completed accurately and securely. Protect company and client assets, including cash, stock, equipment, and property. Act as a role model for ESS values and behaviours. Ensure full compliance with all company, client, and legal requirements. What We're Looking For To be successful in this role, you'll have: Previous experience managing a busy retail environment. A proven track record of delivering sales growth and achieving financial targets. Strong leadership skills with the ability to engage, motivate, and develop teams. Excellent communication and relationship-building skills. A customer-focused approach and passion for delivering outstanding service. Good IT skills and confidence using retail systems and reporting tools. Strong numerical and analytical skills, with the ability to interpret sales and performance data. A proactive and organised approach to managing multiple priorities. Flexibility to meet the needs of the business, including occasional off-site meetings. Why Join ESS? At ESS, we recognise that our people are at the heart of everything we do. That's why we offer a competitive reward and benefits package, including: Contributory pension scheme Career development opportunities through Career Pathways and MyLearning programmes Access to a Digital GP for you and your immediate family Comprehensive healthcare and wellbeing support Exclusive travel discounts with TUI, Expedia, Booking.com, and other leading brands Savings on everyday shopping with major supermarket discounts Up to 44% off cinema tickets Cashback rewards across a wide range of retailers Free wellness, mindfulness, and exercise classes Access to discounts and offers that can be shared with friends and family About ESS ESS, part of Compass Group UK & Ireland, delivers foodservice, hospitality, and support services across the Defence, Government, and Energy sectors. We support over 250 military establishments, government sites, high-profile secure environments, police facilities, and a range of onshore and offshore energy operations. Our success is built on our people. We are committed to providing exceptional service and creating great experiences for our customers every day. Our Commitment to Inclusion At Compass Group UK & Ireland, we are committed to building a workplace where everyone feels valued, respected, and able to reach their full potential. We welcome applications from candidates of all backgrounds and celebrate the diversity that makes our teams stronger. Ready for your next retail leadership challenge? If you're an ambitious and customer-focused retail professional looking to join a market-leading organisation, we'd love to hear from you. Apply today and take the next step in your career with ESS TPBN1_UKTJ

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Senior Scrum Master Salary – £70,000 - £82,000 pa + Bonus Hybrid - Swindon or London Accountable to Scrum/Kanban Team, Agile Team’s Scrum Masters Agile Lead Responsible for: Championing delivering Better Value Sooner Safer Happier via improving Ways of Working (WoW) inside Scrum and/or Lean Agile (Kanban) teams, and contributing to such efforts across the wider organisation (both PayTech and wider Edenred). You will be a self-learner who rapidly expands their knowledge of Lean, Agile, business, leadership, and other practices, frameworks, and techniques. It is likely that you attend Agile meetups either inside or outside the company, and share ideas and learning with your peers. You will be confident in presenting ideas to a diverse audience at meetup style events. You will have a level 1 qualification in Agile such as PSM1, CSM, DASM, KMP, or ICP. Ideally you should have achieved a level 2 / advanced qualification in Agile. Additional qualifications in Lean, leadership, and Emotional Intelligence are highly relevant. Your background and experience is of paramount importance to help teams adopt an holistic view of software engineering. You may come from a computer science, pure science, business, military, or any other background. The key is being able to demonstrate knowledge of, and application of agility in practice & context with those whom you work with. You will have extensive experience of working in an Agile iterative and/or incremental environment regularly solving problems and delivering value to customers. This does not need to be a software delivery environment, however the nature of our work means that knowledge of various Software Delivery Lifecycles is advantageous. You will practice the 8 stances of the Scrum Master, and will be able to shift your approach according to needs of the team. Working relationships Agile Team Product Owner & Product Manager Development & QA Managers Operations & Service Business stakeholders Leaders across PayTech and Payment Solutions Cross-collaboration with other teams via other Scrum Masters Key result areas Establishes Sprint Goals and enables team to focus upon, and achieve these. Ensures that Sprint Goals are aligned to quarterly team-level Programme Increments and associated value definitions . Assists in establishing department-wide Goals. Embeds good Lean and Agile practices, and associated Ways of Working (WoW) at team and department levels, and influences the Engineering, Infrastructure, Operations, and Product departments via wider conversations, for example through our Agile Community of Practice. Discovers and commits Objectives and Key Results at the team level to measure success of WoW changes; uses metrics-as-feedback (eg: via LinearB) to establish a culture of evidence-based continuous improvement. Coaches and influences the Scrum Team towards improving WoW while taking into account, and balancing all aspects of Better Value Sooner Safer Happier. Takes leadership, coaching, and mentoring stances with other Scrum Masters to accelerate individual and collective learning and WoW improvements inside the Agile Team. Proactively identifies, triages, unblocks, and escalates impediments impacting the Scrum Team. Establishes a culture of preventing impediments from occurring in preference to mitigating after-the-event. Key tasks Personal development in Agile methods, practices, and frameworks. Performs the role of Scrum Master (or equivalent in Lean Agile) across up to two teams. Adopts appropriate Agile frameworks, methods and techniques tailored to the context of the team. Evolves established Agile frameworks, methods and techniques to create new opportunities for agility in PayTech. Recommends, and helps implement, descaling approaches as well as Agile scaling to achieve business Goals, via the simplification of value delivery. Undertakes continuous/regular improvements via retrospective techniques of inspection and adaption, agrees measurements and tracks progress towards improvement. Undertakes Agile Planning techniques focused on incremental delivery of customer value with team, Product Owner, Product Manager and other valued stakeholders. Role Specific Significant experience / knowledge with a variety of Lean and Agile frameworks, and associated methods. Able to communicate "why Agile" as well as "how to do Agile" to a varied audience including both those from software-technical and non-software-technical backgrounds. Experience of adopting Lean Principles (eg: focus on value, waste identification and elimination) with examples of successful changes to behaviour and practice yielding positive impact upon customer value delivered. Pragmatic / Agnostic Agile: selects methods and techniques best suited to context always in the context of people over process over tool. Evolving the team’s WoW to support the business’ North Star and associated key Values (Values | Edenred ). Experience of scaling Agile WoW across at least two teams using appropriate elements of a core scaling framework such as Disciplined Agile, Nexus, LeSS and/or SAFe. Agile Planning focused on incremental delivery of internal and external customer value over volume of work. Able to shift from Servant Lead to Leader when initial or follow-up direction is needed to kickstart changes to working patterns or learned behaviour. Close working with Product Owner and Product Manager to curate a backlog of options for potential commitment to deliver. Ability to challenge and push back to defend the team to ensure focus remains on the safe delivery of value. Detailed knowledge of Agile practices and techniques such as (but not limited to) Story Mapping, Impact Mapping, Event Storming and Behaviour-Driven Development (BDD). Experience of working in a DevOps environment beneficial. Behavioural Learner: seeks out new ideas from the worldwide Agile community, and can rapidly assimilate new knowledge, test such for applicability in-context, and apply that which has value to the team and customer. Critical thinker: can analyse the facts and form a judgement based on the evidence; is able to rapidly shift world view when new evidence supplants the old. All, with the aim of delivering better customer value from a motivated, happy team. Personable: enthusiastic, go-to member of the team who is emotionally intelligent and able to balance different emotional needs and viewpoints of team members and stakeholders. Servant Leader: supporting the team in achieving Better Value Sooner Safer Happier. Agile mentor and coach: supporting the Agile team to discover options for improving their Agile WoW, and reason why. Influencer – can articulate and challenge ideas and concepts relating to agility and/or DevOps in Engineering and Product to better align outputs to outcomes delivering customer value. Able to work with a high degree of autonomy with team to determine effective ways to deliver value in an emergent context. Demonstrates high degree of Emotional Intelligence with regard to self and others. Encourages autonomy and ownership inside own team. Accountability: takes ownership for actions such as improvement initiatives, leading to conclusion. We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. • 25 days annual leave plus Bank Holidays, • Hybrid working environment (min. 3 days per week in the office), • Pension Scheme – employer 6% with minimum employee contribution 3%, • Discretionary bonus scheme based on company and personal performance, • Medical & international travel cover (leisure and action sports), • Life insurance (4x salary), • Wellbeing Employee Assistance Program (extended access to family members), • Monthly gym allowance, • Holiday trading scheme, • Season ticket loan, • Cycle to Work scheme, • Employee discount shopping platform, • Employee referral bonus scheme, • Digital learning platform, • Complimentary fruit and other 'in office' snacks & refreshments, • Volunteering programme, • Social events Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us. #J-18808-Ljbffr

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. • Scrum/Kanban Team, Agile Team’s Scrum Masters, • Agile Lead Championing delivering Better Value Sooner Safer Happier via improving Ways of Working (WoW) inside Scrum and/or Lean Agile (Kanban) teams, and contributing to such efforts across the wider organisation (both PayTech and wider Edenred). You will be a self-learner who rapidly expands their knowledge of Lean, Agile, business, leadership, and other practices, frameworks, and techniques. It is likely that you attend Agile meetups either inside or outside the company, and share ideas and learning with your peers. You will be confident in presenting ideas to a diverse audience at meetup style events. You will have a level 1 qualification in Agile such as PSM1, CSM, DASM, KMP, or ICP. Ideally you should have achieved a level 2 / advanced qualification in Agile. Additional qualifications in Lean, leadership, and Emotional Intelligence are highly relevant. Your background and experience is of paramount importance to help teams adopt an holistic view of software engineering. You may come from a computer science, pure science, business, military, or any other background. The key is being able to demonstrate knowledge of, and application of agility in practice & context with those whom you work with. You will have extensive experience of working in an Agile iterative and/or incremental environment regularly solving problems and delivering value to customers. This does not need to be a software delivery environment, however the nature of our work means that knowledge of various Software Delivery Lifecycles is advantageous. You will practice the 8 stances of the Scrum Master, and will be able to shift your approach according to needs of the team. • Agile Team, • Product Owner & Product Manager, • Development & QA Managers, • Operations & Service, • Business stakeholders, • Leaders across PayTech and Payment Solutions, • Cross-collaboration with other teams via other Scrum Masters, • Establishes Sprint Goals and enables team to focus upon, and achieve these. Ensures that Sprint Goals are aligned to quarterly team-level Programme Increments and associated value definitions ., • Assists in establishing department-wide Goals., • Embeds good Lean and Agile practices, and associated Ways of Working (WoW) at team and department levels, and influences the Engineering, Infrastructure, Operations, and Product departments via wider conversations, for example through our Agile Community of Practice., • Discovers and commits Objectives and Key Results at the team level to measure success of WoW changes; uses metrics-as-feedback (eg: via LinearB) to establish a culture of evidence-basedcontinuous improvement., • Coaches and influences the Scrum Team towards improving WoW while taking into account, and balancing all aspects of Better Value Sooner Safer Happier., • Takes leadership, coaching, and mentoring stances with other Scrum Masters to accelerate individual and collective learning and WoW improvements inside the Agile Team., • Proactively identifies, triages, unblocks, and escalates impediments impacting the Scrum Team.Establishes a culture of preventing impediments from occurring in preference to mitigating after-the-event., • Personal development in Agile methods, practices, and frameworks., • Performs the role of Scrum Master (or equivalent in Lean Agile) across up to two teams., • Adopts appropriate Agile frameworks, methods and techniques tailored to the context of the team., • Evolves established Agile frameworks, methods and techniques to create new opportunities for agility in PayTech., • Recommends, and helps implement, descaling approaches as well as Agile scaling to achieve business Goals, via the simplification of value delivery., • Undertakes continuous/regular improvements via retrospective techniques of inspection and adaption, agrees measurements and tracks progress towards improvement., • Undertakes Agile Planning techniques focused on incremental delivery of customer value with team, Product Owner, Product Manager and other valued stakeholders., • Significant experience / knowledge with a variety of Lean and Agile frameworks, and associated methods., • Able to communicate “why Agile” as well as “how to do Agile” to a varied audience including both those from software-technical and non-software-technical backgrounds., • Experience of adopting Lean Principles (eg: focus on value, waste identification and elimination) with examples of successful changes to behaviour and practice yielding positive impact upon customer value delivered., • Pragmatic / Agnostic Agile: selects methods and techniques best suited to context always in the context of people over process over tool., • Evolving the team’s WoW to support the business’ North Star and associated key Values (Values | Edenred )., • Experience of scaling Agile WoW across at least two teams using appropriate elements of a core scaling framework such as Disciplined Agile, Nexus, LeSS and/or SAFe., • Agile Planning focused on incremental delivery of internal and external customer value over volume of work., • Able to shift from Servant Lead to Leader when initial or follow-up direction is needed to kickstart changes to working patterns or learned behaviour., • Close working with Product Owner and Product Manager to curate a backlog of options for potential commitment to deliver., • Ability to challenge and push back to defend the team to ensure focus remains on the safe delivery of value., • Detailed knowledge of Agile practices and techniques such as (but not limited to) Story Mapping, Impact Mapping, Event Storming and Behaviour-Driven Development (BDD)., • Experience of working in a DevOps environment beneficial., • Learner: seeks out new ideas from the worldwide Agile community, and can rapidly assimilate new knowledge, test such for applicability in-context, and apply that which has value to the team and customer., • Critical thinker: can analyse the facts and form a judgement based on the evidence; is able to rapidly shift world view when new evidence supplants the old. All, with the aim of delivering better customer value from a motivated, happy team., • Personable: enthusiastic, go-to member of the team who is emotionally intelligent and able to balance different emotional needs and viewpoints of team members and stakeholders., • Servant Leader: supporting the team in achieving Better Value Sooner Safer Happier., • Agile mentor and coach: supporting the Agile team to discover options for improving their Agile WoW, and reason why., • Influencer – can articulate and challenge ideas and concepts relating to agility and/or DevOps in Engineering and Product to better align outputs to outcomes delivering customer value., • Able to work with a high degree of autonomy with team to determine effective ways to deliver value in an emergent context., • Demonstrates high degree of Emotional Intelligence with regard to self and others., • Encourages autonomy and ownership inside own team., • Accountability: takes ownership for actions such as improvement initiatives, leading to conclusion. We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. • 25 days annual leave plus Bank Holidays, • Hybrid working environment (min. 3 days per week in the office), • Pension Scheme – employer 6% with minimum employee contribution 3%, • Discretionary bonus scheme based on company and personal performance, • Medical & international travel cover (leisure and action sports), • Life insurance (4x salary), • Wellbeing Employee Assistance Program (extended access to family members), • Monthly gym allowance, • Holiday trading scheme, • Season ticket loan, • Cycle to Work scheme, • Employee discount shopping platform, • Employee referral bonus scheme, • Digital learning platform, • Complimentary fruit and other ‘in office’ snacks & refreshments, • Volunteering programme, • Social events Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws. #J-18808-Ljbffr

As a Product Owner, you’ll step into an exciting opportunity to join our Retail Savings Product team within the wider Group Retail Products function. You’ll play a central role in shaping and managing savings products that help customers achieve their financial goals while delivering exceptional value. With proven product management experience gained within the banking industry, ideally managing savings or other financial products, you’ll bring the expertise needed to drive meaningful impact from day one. In this role, you’ll take full ownership of the product lifecycle, from developing new propositions and bringing them to market through to monitoring performance and ensuring consistently positive customer outcomes. Your strong verbal and written communication skills will enable you to influence decisions, collaborate effectively across the business, and champion great customer outcomes. You’ll also play a key part in driving trading performance and leading initiatives that support the continued growth of our savings book. We are happy to consider flexible working approaches to help you perform at your best. This is a 12-month Fixed Term Contract opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon, London or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date. Uncompromisingly Customer, whatever our role There are all sorts of employee benefits available at Nationwide, including: • Private medical insurance, • A highly competitive pension to help you build a strong foundation for retirement, • Access to an annual performance-related bonus, • Training and development to help you progress your career, • A great selection of additional benefits through our salary sacrifice scheme, • Life assurance to provide peace of mind for you and your loved ones in the event of your death, • Wellhub – access to a range of free and paid options for health and wellness, • Up to 2 days of paid volunteering a year We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy. If you want to find out more about using AI in our recruitment process, please read more here. We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support . Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam . Banking - but fairer, more rewarding, and for the good of society In this role, you’ll help shape the strategic direction of our ISA range by reviewing the competitive and regulatory landscape, assessing our position and making recommendations on our response. You’ll work closely with colleagues across the business to turn strategy into action, leading key projects and providing expert product insight. Your focus will be on ensuring fair customer outcomes remain at the heart of everything we do, while identifying opportunities to boost business performance. You will also collaborate with stakeholders to develop and deliver a roadmap of initiatives that make a real impact. As a minimum, you’ll bring: • Proven experience as an established Product Manager or Product Owner, with strong expertise in product management and risk management within the banking sector, • A proven track record of delivery, successfully transforming ideas into impactful solutions that drive positive outcomes for customers and the business, • Exceptional stakeholder management and influencing skills, with the ability to build strong relationships, navigate competing priorities, and communicate effectively at all levels, including senior leadership, • A curious, analytical, and customer-focused mindset, using data, processes, policies, and procedures to identify opportunities for improvement, strengthen controls, and enhance customer protection Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. • Job Identification 4238, • Apply Before 10/12/2026, 10:55 PM, • Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB #J-18808-Ljbffr

The Payments CIO function is delivering one of the most significant payment transformation programmes in Nationwide's history, replacing legacy payment processing capabilities with strategic SAP Fioneer solutions that will sit at the heart of the Society's future payments architecture. This role provides a rare opportunity to lead delivery across Nationwide's strategic Payment Centralisation platform, supporting the future processing of BACS, Card Clearing & Settlement, CHAPS and more across the Group. We are seeking a highly experienced Project Manager with specialist knowledge of SAP Fioneer Payment Centralisation, associated SAP technologies and payments processes. Success in this role requires a unique combination of project delivery leadership, deep payments expertise and practical experience working with SAP Fioneer products and methodologies, specifically Payments Centralisation. You will bring knowledge and experience through traditional project management backgrounds, helping Nationwide maximise the value of a strategic long-term investment that will remain central to the organisation's payment capabilities for many years to come. Working with senior stakeholders, architects, engineers, business leaders and strategic partners, you will lead complex delivery activities, influence key decisions and help shape the future direction of payments processing across the Society. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . On a typical day, you'll work with programme leaders, architects, engineers, operations teams, SAP Fioneer specialists and external partners to deliver complex Payment Centralisation initiatives. You'll lead planning, governance, risk management and implementation activities while applying your specialist knowledge of SAP Fioneer Payment Centralisation and payments processing to resolve delivery challenges and inform strategic decisions. You'll provide leadership across multiple workstreams, ensuring solutions are aligned to business objectives, regulatory requirements and long-term architectural direction. You'll identify and manage dependencies across payment schemes, technology platforms, operational processes and third-party suppliers whilst helping shape delivery approaches that support Nationwide's strategic payments roadmap. You'll also act as a trusted advisor, bringing specialist knowledge and practical experience that helps accelerate decision making, reduce delivery risk and build organisational capability in SAP Fioneer Payment Centralisation and associated payment technologies. To be successful in this role, you'll demonstrate: • Proven experience delivering complex technology or business transformation programmes within the payments industry, including accountability for delivery plans, governance, financial management, risks, dependencies and successful outcomes., • Deep practical experience of SAP Fioneer Payment Centralisation, including implementation, configuration, delivery and integration of associated business processes and technology capabilities., • Extensive knowledge of UK and international payments, including practical experience across payment types such as BACS, CHAPS and Card Clearing & Settlement., • Strong understanding of SAP and SAP Fioneer products, methodologies, terminology and delivery approaches, with the ability to operate effectively within the unique SAP ecosystem and translate complex concepts for diverse stakeholders., • Proven experience working across complex technology, operational and business environments, managing stakeholders from engineering, architecture, operations, finance, risk and regulatory functions., • Demonstrable experience managing complex dependencies, integration challenges and delivery sequencing across multiple workstreams, suppliers and technology platforms., • Experience supporting strategic payment transformation initiatives, bringing specialist expertise that influences decision making, improves delivery outcomes and contributes to the long-term development of organisational capability., • Knowledge of wider SAP and SAP Fioneer solutions and technologies, such as Transactional Banking (TRBK) and Data Services (SDS) as examples., • Experience supporting payment scheme modernisation, strategic payment platform implementations or direct scheme membership initiatives, with knowledge of the regulatory and operational considerations involved., • The ability to transfer specialist knowledge, coach colleagues and help develop internal capability within delivery teams operating in highly specialised payment and SAP Fioneer environments. Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: • Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind, • Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand, • Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development, • Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. There are all sorts of employee benefits available at Nationwide, including: • 25 days holiday, pro rata, • Private medical insurance, • A highly competitive pension to help you build a strong foundation for retirement, • Access to an annual performance-related bonus, • Training and development to help you progress your career, • A great selection of additional benefits through our salary sacrifice scheme, • Life assurance to provide peace of mind for you and your loved ones in the event of your death, • Wellhub - access to a range of free and paid options for health and wellness, • Up to 2 days of paid volunteering a year We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level. That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support . #J-18808-Ljbffr

Dê um passo à frente e deixe a Edenred surpreender você. Todos os dias, fornecemos soluções inovadoras para melhorar a vida de milhões de pessoas, conectando funcionários, empresas e comerciantes em todo o mundo. Sabemos que há centenas de maneiras de você crescer. Conosco, você expandirá suas habilidades em um ambiente multicultural, desafiador e dinâmico. Atreva-se a se juntar à Edenred e prepare-se para prosperar em uma empresa global que lhe oferecerá infinitas oportunidades. A Edenred tem tudo a ver com meritocracia. Você vem como você é e contribui. De fato, o Grupo Edenred reconhece, recruta e desenvolve todos os talentos e singularidades. Temos o compromisso de evitar todas as formas de discriminação e de oferecer a todos os nossos candidatos oportunidades iguais, independentemente de seu gênero e expressão de gênero, deficiência, origem, crença religiosa e orientação sexual ou qualquer outro critério. Senior Scrum Master Salary – £70,000 - £82,000 pa + Bonus Hybrid - Swindon or London Accountable to Scrum/Kanban Team, Agile Team’s Scrum Masters Agile Lead Responsible for: Championing delivering Better Value Sooner Safer Happier via improving Ways of Working (WoW) inside Scrum and/or Lean Agile (Kanban) teams, and contributing to such efforts across the wider organisation (both PayTech and wider Edenred). You will be a self-learner who rapidly expands their knowledge of Lean, Agile, business, leadership, and other practices, frameworks, and techniques. It is likely that you attend Agile meetups either inside or outside the company, and share ideas and learning with your peers. You will be confident in presenting ideas to a diverse audience at meetup style events. You will have a level 1 qualification in Agile such as PSM1, CSM, DASM, KMP, or ICP. Ideally you should have achieved a level 2 / advanced qualification in Agile. Additional qualifications in Lean, leadership, and Emotional Intelligence are highly relevant. Your background and experience is of paramount importance to help teams adopt an holistic view of software engineering. You may come from a computer science, pure science, business, military, or any other background. The key is being able to demonstrate knowledge of, and application of agility in practice & context with those whom you work with. You will have extensive experience of working in an Agile iterative and/or incremental environment regularly solving problems and delivering value to customers. This does not need to be a software delivery environment, however the nature of our work means that knowledge of various Software Delivery Lifecycles is advantageous. You will practice the 8 stances of the Scrum Master, and will be able to shift your approach according to needs of the team. Working relationships Agile Team Product Owner & Product Manager Development & QA Managers Operations & Service Business stakeholders Leaders across PayTech and Payment Solutions Cross-collaboration with other teams via other Scrum Masters Key result areas Establishes Sprint Goals and enables team to focus upon, and achieve these. Ensures that Sprint Goals are aligned to quarterly team-level Programme Increments and associated value definitions . Assists in establishing department-wide Goals. Embeds good Lean and Agile practices, and associated Ways of Working (WoW) at team and department levels, and influences the Engineering, Infrastructure, Operations, and Product departments via wider conversations, for example through our Agile Community of Practice. Discovers and commits Objectives and Key Results at the team level to measure success of WoW changes; uses metrics-as-feedback (eg: via LinearB) to establish a culture of evidence-based continuous improvement. Coaches and influences the Scrum Team towards improving WoW while taking into account, and balancing all aspects of Better Value Sooner Safer Happier. Takes leadership, coaching, and mentoring stances with other Scrum Masters to accelerate individual and collective learning and WoW improvements inside the Agile Team. Proactively identifies, triages, unblocks, and escalates impediments impacting the Scrum Team. Establishes a culture of preventing impediments from occurring in preference to mitigating after-the-event. Key tasks Personal development in Agile methods, practices, and frameworks. Performs the role of Scrum Master (or equivalent in Lean Agile) across up to two teams. Adopts appropriate Agile frameworks, methods and techniques tailored to the context of the team. Evolves established Agile frameworks, methods and techniques to create new opportunities for agility in PayTech. Recommends, and helps implement, descaling approaches as well as Agile scaling to achieve business Goals, via the simplification of value delivery. Undertakes continuous/regular improvements via retrospective techniques of inspection and adaption, agrees measurements and tracks progress towards improvement. Undertakes Agile Planning techniques focused on incremental delivery of customer value with team, Product Owner, Product Manager and other valued stakeholders. Core skills Role Specific Significant experience / knowledge with a variety of Lean and Agile frameworks, and associated methods. Able to communicate “why Agile” as well as “how to do Agile” to a varied audience including both those from software-technical and non-software-technical backgrounds. Experience of adopting Lean Principles (eg: focus on value, waste identification and elimination) with examples of successful changes to behaviour and practice yielding positive impact upon customer value delivered. Pragmatic / Agnostic Agile: selects methods and techniques best suited to context always in the context of people over process over tool. Evolving the team’s WoW to support the business’ North Star and associated key Values (Values | Edenred ). Experience of scaling Agile WoW across at least two teams using appropriate elements of a core scaling framework such as Disciplined Agile, Nexus, LeSS and/or SAFe. Agile Planning focused on incremental delivery of internal and external customer value over volume of work. Able to shift from Servant Lead to Leader when initial or follow-up direction is needed to kickstart changes to working patterns or learned behaviour. Close working with Product Owner and Product Manager to curate a backlog of options for potential commitment to deliver. Ability to challenge and push back to defend the team to ensure focus remains on the safe delivery of value. Detailed knowledge of Agile practices and techniques such as (but not limited to) Story Mapping, Impact Mapping, Event Storming and Behaviour-Driven Development (BDD). Experience of working in a DevOps environment beneficial. Behavioural Learner: seeks out new ideas from the worldwide Agile community, and can rapidly assimilate new knowledge, test such for applicability in-context, and apply that which has value to the team and customer. Critical thinker: can analyse the facts and form a judgement based on the evidence; is able to rapidly shift world view when new evidence supplants the old. All, with the aim of delivering better customer value from a motivated, happy team. Personable: enthusiastic, go-to member of the team who is emotionally intelligent and able to balance different emotional needs and viewpoints of team members and stakeholders. Servant Leader: supporting the team in achieving Better Value Sooner Safer Happier. Agile mentor and coach: supporting the Agile team to discover options for improving their Agile WoW, and reason why. Influencer – can articulate and challenge ideas and concepts relating to agility and/or DevOps in Engineering and Product to better align outputs to outcomes delivering customer value. Able to work with a high degree of autonomy with team to determine effective ways to deliver value in an emergent context. Demonstrates high degree of Emotional Intelligence with regard to self and others. Encourages autonomy and ownership inside own team. Accountability: takes ownership for actions such as improvement initiatives, leading to conclusion. • 25 days annual leave plus Bank Holidays, • Hybrid working environment (min. 3 days per week in the office), • Pension Scheme – employer 6% with minimum employee contribution 3%, • Discretionary bonus scheme based on company and personal performance, • Medical & international travel cover (leisure and action sports), • Life insurance (4x salary), • Wellbeing Employee Assistance Program (extended access to family members), • Monthly gym allowance, • Holiday trading scheme, • Season ticket loan, • Cycle to Work scheme, • Employee discount shopping platform, • Employee referral bonus scheme, • Digital learning platform, • Complimentary fruit and other ‘in office’ snacks & refreshments, • Volunteering programme, • Social events We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. Diversity: Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws. The Edenred State of mind - Nós somos uma empresa única. Estamos em busca de pessoas pra abraçar a aventura Edenred com a mesma intensidade e paixão que nós temos por aqui. Aventureiros que se sentirão à vontade na Edenred porque gostam de ultrapassar limites, experimentar coisas novas, melhorar sempre, vencer e crescer. Precisamos de homens e mulheres que compartilhem nossa ambição, que busquem alto desempenho, que nos desafiem e se desafiem para seguirmos em frente todos os dias. Procuramos a galera que queira vibrar com a gente. #J-18808-Ljbffr

At Nationwide we aim to get things right first time, but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross-community capability which rapidly assimilates knowledge and builds an understanding of emerging issues and incidents in order to plan and deliver the required remediation for impacted customers. Are you meticulous and methodical when it comes to planning a new piece of work with multiple workstreams? Do you thrive under pressure working within a fast-paced and challenging environment? Do you have an interest in mitigating risks and issues for complex scenarios? Can you quickly build new strong and lasting relationships with stakeholders? Can you work with ambiguity? If so, then a Project Manager role in the Remediation Centre of Excellence could be for you! This is a 12 month Fixed Term Contract opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton or Dunfermline office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. What you’ll be doing This is an exciting opportunity within the Remediation Centre of Excellence – on a day-to-day basis you will own and support the management of Remediation projects through the full lifecycle from inception through to close-down. This will involve supporting scoping, planning, estimating, and delivering the change. You will take responsibility for the delivery and management of successful Remediation projects against agreed delivery plan(s) to time and quality, managing workstream plans and supporting the Senior Delivery Manager. This will involve business readiness, control development, monitoring and implementation. You must be adept at working with ambiguity and delivering at pace, providing timely updates and reporting to the Programme Lead/Senior Delivery Manager on progress, updates to plans, slippage, risks and issues. Working with multiple teams across Customer Resolutions, and regularly with our operational functions, you will show understanding of multiple dynamics. The projects you work on will range from the front door, to close down and continuous improvement activities and you’ll work so that the solutions linked to the remediation project are implemented to ensure they meet the needs of our customers. Continuous improvement is a key part of our strategy; by identifying and implementing opportunities for improvement you will deliver business benefits and efficiencies, as well as pro-active identification, communication and resolution of risks and issues. You will support the utilisation of the appropriate delivery methodology and production of collateral, and you will enable delivery of the defined outcomes. This role encompasses collaboration with colleagues across the organisation ensuring that work is delivered on time, to the required quality and aligning to the Remediation principles and governance framework. About you As a minimum, you must have: • Demonstrable experience of delivering remediation projects, • Extensive knowledge of leading small/medium projects end-to-end from inception, through to benefits realisation, which have delivered measurable outcomes, • Strong critical thinking capabilities, with the ability to comprehend and assimilate information rapidly, break down complex problems, and provide pragmatic solutions, • Proven capability in building and leading high-performing teams either through direct or matrix teams, underpinned by strong influencing, negotiation and relationship management capabilities, • Knowledge and experience of working with different change methodologies e.g. Agile and experience of robust governance and reporting frameworks, • Proven experience of working with stakeholders at different levels including identifying, engaging, managing expectations and communicating with confidence, • The confidence to challenge and influence where required including production of reporting up to Senior Leadership Team level Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: • Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind, • Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand, • Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development, • Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: • Access to private medical insurance, • A highly competitive pension to help you build a strong foundation for retirement, • Access to an annual performance related bonus, • Training and development to help you progress your career, • A great selection of additional benefits through our salary sacrifice scheme, • Life assurance to provide peace of mind for you and your loved ones in the event of your death, • Wellhub – access to a range of free and paid options for health and wellness, • Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. Disability Confident We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy. If you want to find out more about using AI in our recruitment process, please read more here. Please note that should you be successful in securing this role the job title on our internal systems will be Delivery Manager. #J-18808-Ljbffr

The Programme Manager - Protect Integration will play a pivotal role within the Economic Crime First Line Protect function, leading the integration of Virgin Money’s financial crime and fraud capabilities into a unified, scalable and future ready control environment. This is a high impact position at the heart of one of the largest integration programmes in UK financial services, shaping how we safeguard members and strengthen our Economic Crime framework for years to come. You will oversee both Change and Run teams, ensuring delivery is well governed, transparent and aligned to strategic priorities. The role requires disciplined programme management, strong risk oversight and the ability to produce clear, insightful reporting for senior leaders. You’ll champion a culture of accountability and continuous improvement, balancing regulatory expectations, capacity considerations and long‑term roadmap outcomes while keeping the member experience at the centre. This is an exceptional opportunity to deepen your expertise across retail and business banking, financial crime and fraud, while contributing directly to the continued growth of Nationwide. You’ll be instrumental in ensuring the Economic Crime workstream runs smoothly throughout the integration, gaining exposure to complex challenges and meaningful transformation that will shape the organisation’s future. This is a 24‑month Fixed Term Contract opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK‑wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. This role will involve regular collaboration events in UK offices. You’ll lead a complex, high‑profile programme that unifies financial crime and fraud processes, systems and controls across two organisations. This means coordinating diverse teams, aligning activity to shared goals and ensuring delivery remains steady, transparent and well‑governed. You’ll keep risks and issues clearly understood and acted on, while managing the flow of people, skills and resources so the programme stays focused on the right priorities. Your work will involve overseeing budgets, monitoring attrition and ensuring the programme has the capability it needs at every stage. You’ll turn detailed, technical activity into simple, senior‑ready updates that clearly show progress, challenges and outcomes, supported by strong management information. Your ability to bring clarity and structure will help senior leaders make confident decisions. You’ll also partner closely with business and technology teams to embed controls that are resilient, auditable and aligned to regulatory expectations. This role is central to building a safe, compliant and future‑ready organisation, ensuring the integrated financial crime environment is robust from day one. • Integration delivery – Proven experience leading formal integrations or post‑merger programmes within financial services, with a strong track record in large‑scale transformation at senior level and exposure to Economic Crime activity, • Economic crime transformation – Background in major Economic Crime programmes spanning AML, sanctions and fraud prevention, ideally gained within high‑profile merger or acquisition environments, with programme management expertise that adapts confidently to varied subject matter, • Budget governance – Strong capability in forecasting, cost control and financial reporting, ensuring disciplined financial management across complex programmes, • Workstream management – Experience coordinating multiple teams, managing dependencies and navigating intricate delivery landscapes to keep programmes aligned and on track, • Executive reporting – Ability to produce clear, concise and senior‑ready reporting packs for leadership and Boards within regulated environments, • Economic crime knowledge – Solid understanding of AML, sanctions, fraud and anti‑bribery controls, with the ability to apply this knowledge in a practical, delivery‑focused context, • Programme management certification – Formal accreditation such as PRINCE2, MSP or PMP, or equivalent hands‑on experience gained through leading complex programmes, • Access to private medical insurance, • A highly competitive pension to help you build a strong foundation for retirement, • Access to an annual performance‑related bonus, • Training and development to help you progress your career, • A great selection of additional benefits through our salary sacrifice scheme, • Life assurance to provide peace of mind for you and your loved ones in the event of your death, • Wellhub – access to a range of free and paid options for health and wellness, • Up to 2 days of paid volunteering a year Please note that should you be successful in securing this role, the job title on our internal systems will be Programme Manager. #J-18808-Ljbffr

We're looking for an experienced Statistical Analysis System (SAS) Developer to join our Decisioning Systems Assurance team. This is a highly technical role focused on using SAS, data analysis and system investigation techniques to independently validate lending strategies, decision systems and customer outcomes across a range of lending products. Working across both strategic change and live production environments, you'll identify defects, control weaknesses and data quality issues before they impact customers, operations or business outcomes. You'll work closely with colleagues across Risk, Technology, Commercial and Systems teams, using your technical expertise to understand how complex decisioning platforms operate and providing independent challenge to ensure they perform as intended. You'll also support assurance standards, governance activities, management reporting and stakeholder forums, while acting as deputy to the Manager when required to help coordinate assurance activity and support the team's effective operation. This role would suit someone with strong SAS development background who enjoys solving complex problems, investigating system behaviour and working at the intersection of technology, data and risk. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you'll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. You'll use your SAS development and analytical expertise to independently validate lending strategies, decision systems and customer outcomes across a range of lending products. Working across both strategic change and live production environments, you'll investigate system behaviour, analyse complex datasets and identify defects, control weaknesses or data quality issues that could impact customers or business outcomes. You'll also support assurance activity by providing evidence-based challenge, validating key controls and helping ensure decisioning systems operate as intended. In addition, this role involves contributing to the maintenance of assurance documentation, methodologies and governance processes, whilst producing management information and supporting monthly assurance reporting. Working closely with stakeholders across Risk, Technology and Commercial teams, you'll communicate findings, represent the team at forums and act as deputy to the Manager when required. You'll be an experienced SAS developer with excellent analytical and problem-solving skills and a passion for understanding how complex systems operate. You'll be comfortable working independently, investigating issues, interrogating large datasets and translating technical findings into clear business outcomes. As a minimum, you'll have: • Good SAS programming and development experience, • Experience analysing and interpreting large, complex datasets, • Experience investigating and resolving data, system or process-related issues, • Knowledge of lending, credit risk, decisioning systems or banking operations, • Well-developed analytical, problem-solving and investigative skills, • An ability to communicate technical findings clearly to both technical and non-technical audiences, • Experience producing structured, evidence-based reporting and documentation Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: • Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind, • Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand, • Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development, • Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. There are all sorts of employee benefits available at Nationwide, including: • 25 days holiday, pro rata, • Private medical insurance, • A highly competitive pension to help you build a strong foundation for retirement, • Access to an annual performance-related bonus, • Training and development to help you progress your career, • A great selection of additional benefits through our salary sacrifice scheme, • Life assurance to provide peace of mind for you and your loved ones in the event of your death, • Wellhub - access to a range of free and paid options for health and wellness, • Up to 2 days of paid volunteering a year We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level. That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Please note that should you be successful in securing this role, the job title on our internal systems will be Senior Risk Analyst. #J-18808-Ljbffr

We are looking for an experienced and data-driven Customer Experience Insight Manager to join our team. Working in the Customer Strategy, Insights & Propositions team, you’ll be responsible for the development, and coordination of customer experience insights to help understand performance and inform executive decision making in support of our customer strategy. You will be focused on developing measurement methodologies and frameworks, curating impactful insight, and assessing performance across the drivers of customer experience. Your role will help ensure joined up, prioritised and compelling customer understanding across the Society. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be in monthly onsite in Swindon. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing You’ll be the expert in customer experience relationship insights, understanding what drives our overall relational experience and how our experiences compare to competitors. You’ll support the ongoing development and implementation of our customer experience competitor benchmark study to help deliver our new customer strategy; identifying insights to support ongoing delivery/opportunities, whilst also measuring its success. You’ll be the subject matter expert on the drivers of customer experience satisfaction; leading the continuous development of our measurement and insights in response to evolving customer expectations and insight capabilities. You’ll be curating insights that will be consumed at both Exco and Board level, synthesising multiple inputs into concise and compelling insights. You’ll be as confident presenting the reports as you will writing them. Working closely with both product and channel partners, you’ll provide the “customer view” of performance, enabling Nationwide to make informed decisions on challenges and opportunities. About you You’ll be an experienced Customer Insights Manager, with a broad range of experience ideally from a financial services background. You’ll bring: • An ability to lead insight development to deepen organizational understanding of key business issues, including where stakeholders have a broad range of priorities/interests, • Strong skills in managing customer experience trackers and using data analysis/data mining approaches to provide insights into customer experience and trends, • A strong ability to join dots between disparate inputs to provide compelling and concise narrative, engaging with exec level audiences in both informal and formal settings, • Proficient in using data analytics tools and platforms (e.g. Askia, excel), • Experience in managing third party suppliers and using 3rd party sources such as CMA, UKICS, BDRC, FRS, • A good knowledge of the importance of customer experience in driving commercial performance Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: • Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind, • Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand, • Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development, • Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%, • Up to 2 days of paid volunteering a year, • Life assurance worth 8x your salary, • A great selection of additional benefits through our salary sacrifice scheme, • Wellhub – Access to a range of free and paid options for health and wellness, • Access to an annual performance related bonus, • Access to training to help you develop and progress your career Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide. • Mid-Senior level, • Full-time, • Finance Referrals increase your chances of interviewing at Nationwide Building Society by 2x Get notified about new Customer Insights Manager jobs in England, United Kingdom. London, England, United Kingdom 5 days ago London, England, United Kingdom 4 days ago Slough, England, United Kingdom £70,000.00-£80,000.00 3 weeks ago London, England, United Kingdom 1 week ago Oxford, England, United Kingdom 2 weeks ago Hammersmith, England, United Kingdom 2 days ago London, England, United Kingdom 4 days ago Weybridge, England, United Kingdom 1 week ago London, England, United Kingdom 6 days ago Southampton, England, United Kingdom 6 days ago London, England, United Kingdom 6 days ago London, England, United Kingdom 1 day ago Newark-On-Trent, England, United Kingdom 2 weeks ago London, England, United Kingdom 6 days ago Southampton, England, United Kingdom 6 days ago Brighton, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago Greater London, England, United Kingdom £50,000.00-£60,000.00 1 month ago Slough, England, United Kingdom 1 week ago London, England, United Kingdom 6 days ago Uxbridge, England, United Kingdom 44 minutes ago London, England, United Kingdom 1 week ago London, England, United Kingdom 5 days ago London, England, United Kingdom 6 hours ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 months ago Solihull, England, United Kingdom 43 minutes ago London, England, United Kingdom 5 hours ago We’re unlocking community knowledge in a new way. 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