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Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day.Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role

Join us as a Specialist Customer Care Advisor within either the Mandates or High Value team, where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with • Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience., • Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions., • Demonstrate computer literacy with the ability to navigate digital tools efficiently., • Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include • Experience in Financial Services including previous Banking roles., • Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail., • Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Sunderland. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities • Provision of customer service through various communication channels including chat, email and phone., • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case., • Collaboration with teams across the bank to align and integrate customer care processes., • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas., • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations., • Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments., • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders., • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day.Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role

On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day.Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day.Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day.Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role

On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection.

On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection.

Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. Provision of exceptional customer service to clients by r

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. At Barclays, we’re not just offering you a role—we’re offering you a career. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellen

Everything Barclays does is shaped by five values:. These values underpin how Barclays builds trust with clients, delivers results, and measures success – not just by what is achieved, but by how it is achieved. Barclays is committed to building an inclusive culture where colleagues of all backgro

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. At Barclays, we’re not just offering you a role—we’re offering you a career. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellen

The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work,

They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. At Barclays, we’re not just offering you a ro

These values underpin how Barclays builds trust with clients, delivers results, and measures success – not just by what is achieved, but by how it is achieved. Barclays is committed to building an inclusive culture where colleagues of all backgrounds feel confident bringing their whole selves to w

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. At Barclays, we’re not just offering you a role—we’re offering you a career. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellen

Barclays is seeking a high-calibre, experienced Business Analyst (Sanctions) (AVP) to join a major, high-priority Financial Crime Transformation Programme. Barclays is a British universal bank, operating across retail banking, payments, and top-tier corporate and investment banking. This role follow

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. At Barclays, we’re not just offering you a role—we’re offering you a career. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellen

The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work,

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. At Barclays, we’re not just offering you a role—we’re offering you a career. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellen

This role follows Barclays' hybrid working model:. Barclays is seeking a high-calibre, experienced Business Analyst (Sanctions) (AVP) to join a major, high-priority Financial Crime Transformation Programme. Barclays is a British universal bank, operating across retail banking, payments, and top-tier

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. At Barclays, we’re not just offering you a role—we’re offering you a career. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellen

The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to wor

They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. At Barclays, we’re not just offering you a ro

A leading banking institution seeks a Head of Customer Migrations to oversee the migration strategies for customers.The successful candidate will possess deep expertise in the payment acquisition industry and significant experience in managing customer migrations.This role involves leading cross-fun

A leading financial institution is seeking an experienced Head of Credit and Financial Risk to manage risk in a dynamic Payments environment.This pivotal role requires extensive expertise in risk management and a deep understanding of the payments acceptance business.Responsibilities include leading

Join us as a Senior Product & Proposition Manager – Savings and Insurance, where you will shape the future of Barclays UK’s savings portfolio by discovering customer needs, defining innovative propositions, and enhancing or developing new products from concept to launch. To manage and develop ex

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. At Barclays, we’re not just offering you a role—we’re offering you a career. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellen

They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. To provide data-led expert oversight and check and challenge on business and compliance matters to evidence that the organisation is operating in compliance

At Barclays, we’re not just offering you a role—we’re offering you a career. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected t

Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand and acting as the sole payments acceptance services provider to Barclays’ clients for a minimum of ten years. For more information on our partnership with Brookfield, p

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. At Barclays, we’re not just offering you a role—we’re offering you a career. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellen

A leading financial institution in the UK is seeking an experienced Head of Credit and Financial Risk to lead risk management in a dynamic Payments FinTech environment.The ideal candidate will have extensive experience in risk management and a deep understanding of the payments acceptance business.T

A leading global bank in Greater London seeks an experienced Head of Credit and Financial Risk to lead risk management in a dynamic Payments FinTech environment.The role involves shaping governance, overseeing credit risk processes, and providing expert advice to senior management.The ideal candidat

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. At Barclays, we’re not just offering you a role—we’re offering you a career. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellen

To provide data‑led expert oversight and check and challenge on business and compliance matters to evidence that the organisation is operating in a compliance with Barclays legal, regulatory and ethical responsibilities. All colleagues will be expected to demonstrate the Barclays Values of Respect

Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand and acting as the sole payments acceptance services provider to Barclays’ clients for a minimum of ten years. For more information on our partnership with Brookfield, p

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. At Barclays, we’re not just offering you a role—we’re offering you a career. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellen

A leading financial services provider in Greater London is seeking a Head of Customer Migrations.This critical role involves leading customer migration initiatives, ensuring alignment across operations and product teams, and developing comprehensive CRM strategies to drive engagement and retention.T

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. At Barclays, we’re not just offering you a role—we’re offering you a career. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellen

A leading financial institution in Greater London is seeking a Financial Crime Compliance Change VP to support the design and implementation of the financial crime operating model.You will work closely with various functions to enhance compliance with regulatory requirements and drive effective risk

They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. At Barclays, we’re not just offering you a ro

Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand and acting as the sole payments acceptance services provider to Barclays’ clients for a minimum of ten years. They will also be expected to demonstrate the Barclays Min

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. At Barclays, we’re not just offering you a role—we’re offering you a career. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellen