Director/Head of DTC & Dropshipping eCommerce Operations [393]
1 day ago
Manchester
About the Company Meo Nutrition LLC is a fast-growing supplements brand focused on performance, wellness, and everyday health. We create science-backed, high-quality products that support heart health, digestion, sleep, and more — offering customers convenience through subscribe & save, free U.S. shipping, and a seamless experience. Our parent company operates multiple eCommerce brands, including Dermao.com (beauty & skincare) and Nomobark.com (pet care), plus a fast-moving dropshipping division. About the Role We’re hiring a Director/Head of DTC & Dropshipping eCommerce Operations to lead daily operations across supplements, beauty devices, and dropshipping. You’ll manage fulfillment, customer service, media buying, and new product launches — driving efficiency, profitability, and growth. This is a full-time, remote role with a clear growth path to COO. You’re a Fit If You Have: ✅ 5+ years of experience managing operations for eCommerce/DTC brands ($10M–$30M+ revenue). ✅ Hands-on experience with Shopify and dropshipping. ✅ Strong background in consumer products (supplements, skincare, or similar). ✅ Proven ability to manage P&L, budgets, and remote teams. ✅ Expertise in 3PL, inventory, and supply chain optimization. ✅ Data-driven mindset: KPIs, dashboards, and reporting. ✅ Excellent communication, leadership, and problem-solving skills. ✅ You’re organized, proactive, and thrive in fast-paced environments. Key Responsibilities • Oversee operations for multiple product categories (supplements, skincare devices, serums, etc.)., • Launch and manage multiple new dropshipping products weekly., • Own P&L, manage budgets, track profitability, and optimize costs., • Scale customer service and maintain top CSAT (4.5+)., • Recruit, manage, and mentor remote teams (media buyers, VAs, CS reps)., • Drive supply chain optimization, vendor negotiations, and cost reduction., • Report weekly on KPIs (sales, ROI, defects, fulfillment, margins). Perks & Growth 💰 10% of net new revenue over baseline with strong upside. 🏆 Clear path to COO or senior operations leadership. 📈 Weekly coaching from top eCommerce experts. 🌍 Fully remote + 30 vacation days per year. ⚡ High-impact, high-ownership environment You’re not a fit for this role if: • You haven’t worked at a DTC e-commerce company., • You haven’t worked with Shopify., • You don’t have strong drop-shipping experience. Our hiring process is made up of 3 parts, so please be aware that you will need to dedicate time for a questionnaire and two 1-on-1 interviews.