Overview of Role To oversee the day-to-day administrative operations of our busy sports therapy clinic. This role is essential to ensuring smooth clinic operations, exceptional patient experience, and efficient business processes. The role is the operational backbone of our clinic, managing everything from patient bookings to facility maintenance. Role Description Patient Management & Customer Service · Manage patient bookings, scheduling, and appointment co-ordination across multiple practitioners. · Handle patient enquiries via phone, email, and in-person with professionalism and empathy. · Maintain accurate patient records and ensure that confidentiality standards and Data Protection requirements are met. · Co-ordinate with clinic staff to optimise appointment schedules. Customer Relationship Management & Data Management · Maintain and update the Customer Relationship Management (CRM) system to ensure data accuracy. · Generate reports on patient attendance, revenue, and clinic performance metrics. · Implement CRM best practices to improve patient retention and communication. Financial Operations · Process and settle supplier invoices, client payments and maintain accurate financial records. · Monitor clinic expenses and assist with budget management. · Handle purchase orders and supplier relationship management. Facility Management · Ensure clinic rooms and common areas are clean, well-maintained, and properly equipped. · Coordinate with maintenance contractors. · Manage inventory of clinical supplies, office materials, and equipment. · Oversee health and safety compliance, including equipment servicing and safety checks. · Maintain professional clinic environment that reflects our brand standards. General Administrative Support · Provide administrative support to clinical staff and management. · Manage clinic communications, including phone systems and email correspondence. · Coordinate staff schedules and cover arrangements. · Assist with social media and marketing initiatives and patient communication campaigns. Professional · To demonstrate effective time management and organisational skills during management of own workload · To act as an ambassador for the MCR Injury Clinic at all times. · To be aware of, keep up to date with and adhere to all MCR Injury Clinic policies and procedure at all times. · To participate in the appraisal system and be responsible for fulfilling your own agreed objectives and personal development plan. Person Specification Qualifications (Desirable) Relevant admirative qualification (NVW Level 3 or equivalent) First aid certification Book-keeping qualification (Level 2 or equivalent) Experience (Essential) Minimum 2 year’s experience in an administrative or operations role, preferably in healthcare, fitness, or service industry Experience with CRM systems and database management Experience with social media and digital marketing platforms Basic bookkeeping or finance administration experience Customer service experience in a professional environment Skills (Essential) Excellent organisational skills with strong attention to detail Exceptional communication skills, both written and verbal Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Ability to learn new software systems quickly Strong problem-solving abilities and initiative Ability to work independently and manage multiple priorities Professional telephone manner and customer service skills Basic understanding of health and safety regulations Personal Attributes (Essential) Discretion and ability to handle confidential information Empathetic and patient-focused approach Reliable, punctual, and trustworthy Flexible and adaptable to changing priorities Team player with positive attitude Professional appearance and demeanour ADDITIONAL INFORMATION The following supplementary information will form part of your job description. Codes of Professional Conduct: Staff are required to abide by all relevant Company policies and procedures. Confidentiality: Information relating to employees and business of the Company must be treated in the strictest confidence. Under no circumstances should such information be discussed with any unauthorised person(s) or organisations. All staff must operate within the requirements of the Whistleblowing Policy. Health & Safety: Employees are required to ensure they are aware of, and comply with, policies and procedures relating to Health & Safety (whether statutory or Company), and assist in ensuring the compliance of other staff. Equality & Diversity: The Company is committed to ensure that no job applicant or employee receives less favorable treatment on the grounds of age, disability, gender, race, religion or belief, sexual orientation, marital status, gender reassignment or pregnancy/maternity. We fully support the right of all staff to equal opportunities and are committed to the development of a diverse workforce. Policies: It is the responsibility of staff to be familiar with Company policies that affect them, and work within the scope set out in them. Managers are responsible for ensuring staff know about, and work within the Company’s policies, procedures and protocols. This job description and person specification are neither exhaustive nor exclusive and the responsibilities and tasks may change during the life of the role.
Pastry Chef (All-Rounder with Growth Opportunity) Manchester – Full-Time French pastry shop – opening soon! We’re a new and ambitious French pastry shop opening in Manchester — and we’re looking for a passionate, hands-on Pastry Chef to join us from the very beginning. This is more than just a job — it’s a chance to grow with the business. You’ll start by working closely with the founders, and as the business develops, so will your role. We want someone who’s excited by the idea of one day leading the kitchen. About the Role: As a key team member in a small shop, you’ll take on a variety of tasks, including: Preparing and baking French-style pastries, tarts, and other baked goods (sweet & savoury) Helping develop new recipes and seasonal specials Assisting with kitchen prep, stock, and cleanliness Occasionally serving customers and handling basic coffee orders Supporting day-to-day operations with a positive, flexible attitude What We’re Looking For: Solid experience in pastry or baking (professional or serious home experience) Comfortable with baking techniques and kitchen organization All-rounder mentality – willing to jump in wherever needed Attention to detail and pride in presentation Ability to work efficiently and cleanly in a small kitchen Good communication and a team-first attitude French speaker? That’s a bonus! Barista skills? Also a plus! Why Join Us? Be part of a passionate and creative new venture Real opportunities to grow into a leadership role Friendly, supportive working environment Learn and develop your pastry skills with guidance Influence the menu, the process, and the vibe of the place This is a long-term position. We're looking for someone who wants to grow with us and help build something special in Manchester. If you’re ready to roll up your sleeves and be part of a real journey — we’d love to hear from you. Job Type: Full-time Benefits: Discounted or free food and employee discount Work authorisation: United Kingdom (required) Work Location: In person in Altrincham
Summary Location: Manchester City Centre Job Type: [Full-Time/Part-Time] About the Role We are looking for a motivated and results-driven Sales Executive to join our fundraising team. You will play a key role in driving revenue, building relationships, and promoting awareness of our initiatives. Key Responsibilities * Identify and approach potential donors, businesses, and sponsors to generate financial support. * Develop and maintain strong relationships with new and existing supporters. * Present compelling fundraising pitches in person, over the phone, and through digital channels. Work towards individual and team sales targets, ensuring consistent revenue growth. * Research market trends and identify new opportunities for fundraising campaigns. * Collaborate with marketing and events teams to maximize donor engagement. * Maintain accurate records of outreach, pledges, and donations in CRM systems. What We're Looking For * Strong communication and negotiation skills with a persuasive approach. * Ability to work independently and as part of a team. A passion for making a difference and engaging with people from all walks of life. * Target-driven mindset with a proactive attitude. * Experience in face-to-face or telephone sales is an advantage. Why Join Us? * Commision Based salary with performance-based incentives. Opportunity to work in a purpose-driven environment with a passionate team. * Career development and training opportunities. * The chance to make a real impact by supporting important causes. If you have a passion for sales and want to use your skills to drive positive change. Apply Today!!!