Lead Works Planner
8 days ago
Cambridge
Lead Works Planner required! Salary: £19.32 to £19.81 per hour Location: Cambridge Hours: Monday - Friday 9am - 5pm Till May 2026 In this role you will 1. Lead the work planning team, including mentoring and guiding work planners and administrative staff to achieve high standards of service delivery. 2. Lead initiatives to improve work planning processes to enhance operational efficiency, and elevate customer satisfaction, staying updated on industry best practice and regulatory requirements. 3. Deputise for the Service Improvement Manager, including working together to ensure effective use of resources across the team to achieve high standards of service delivery. 4. Provide oversight of work allocation, ensuring the most efficient use of resources within the team and subcontractors / suppliers, making informed decisions to manage workload distribution, especially during emergencies or high-demand periods. 5. Develop and implement robust plans and processes for effective work allocation, taking into account resource availability, priority levels, and customer demands. 6. Set and monitor key performance indicators (KPIs) for the team and ensure service delivery aligns with organisational goals. 7. Regularly analyse performance data, customer feedback, and job completion metrics to identify trends and recommend improvements. 8. Act as the senior point of contact for escalated customer complaints and queries, ensurin...