Field Quality and Process Improvement Manager - Epsom, Surrey
il y a 3 jours
Epsom
Contract: PermanentSalary: Offering an annual salary from £41,000 to £50,000 depending on skills and experienceField Quality and Process Improvement Manager As a Field Quality and Process Improvement Manager, y ou’ll act as the key link between internal teams, ensuring seamless handovers and driving continuous improvement. You’ll also design and deliver engaging training and development sessions for our Field Teams and Service Providers, building alignment, confidence, and consistency in performance. What you’ll be doing as a Field Quality and Process Improvement Manager: You’ll support the Service Delivery Manager to improve processes and boost delivery across the region. Your role will include auditing service providers, ensuring compliance with DMEX and other standards, and maintaining high levels of quality and performance. • Audit service provider performance and DMEX submissions each month, ensuring full compliance with Water UK standards and driving a culture of quality., • Lead root cause and trend analysis to identify issues, uncover opportunities, and support continuous improvement across service delivery., • Design, deliver, and evolve engaging training programmes for field teams and service providers, focused on safety, technical excellence, and outstanding customer experience., • Champion learning and development — promoting best practice, driving mandatory training compliance, and supporting leaders in embedding high standards., • Act as a subject matter expert, collaborating across engineering, safety, and compliance teams to align quality and training with business goals., • Strong understanding of project delivery, contracts, and commercial drivers, with the ability to analyse data and make informed decisions., • Proven experience in quality management, training, or supervisory field roles, with a focus on performance and continuous improvement., • Excellent communication, stakeholder management, and influencing skills, combined with the ability to lead change effectively., • Customer-focused mindset with experience in performance management and embedding quality frameworks., • Technical aptitude, ideally with a relevant degree, understanding of DMEX metrics, and process mapping experience., • Full, valid UK driving licence and the motivation, drive, and organisational skills to deliver results across teams and projects. What’s in it for you?, • Offering an annual salary from £41,000 to £50,000 per annum depending on skills and experience., • 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays), • Performance-related pay plan directly linked to both company and individual performance measures and targets., • Generous Pension Scheme through AON.
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