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We are very excited to present this new role, it's perfect for an ambitious leader looking to steer an experienced team to new heights utilising their commercial marketing experience. As a Commercial and Marketing Manager, you’ll play hands-on role to support and lead the commercial strategy across marketing and product functions. Reporting directly to the Director, this position is responsible for executing commercial and marketing plans to build brand visibility, revenue growth, customer acquisition and retention. This role brings together practical execution, data-driven insight, and leadership to achieve commercial success. Key Commercial Responsibilities Strategic Ownership: • Execute marketing and product strategies aligned with company goals., • Support the product portfolio performance, ensuring profitability & market relevance across all product lines., • Assist in forecasting and managing revenue targets across marketing and product lines., • Manage the marketing budget to ensure efficient allocation and strong ROI., • Identify and support delivery of new or expanded revenue opportunities., • Present key performance data to the Senior Management Team (SMT), including lead volumes and campaign metrics, to support strategic decision-making and business planning ensuring marketing activity is delivered on time, within budget, and with clear ROI. Brand and Market Positioning: • Plan and deliver multi-channel marketing activity to drive customer acquisition, conversion, and loyalty., • Oversee paid media, SEO, email, organic social, partnerships, and offline marketing., • Create and manage PR initiatives including media relations, press releases, and press trips., • Contribute to pricing strategies and revenue models for products and campaigns., • Monitor competitor activity and market trends to inform commercial strategy. Partnerships & External Relations: • Build and manage Coop Partnership strategies with tourist boards, cruise lines, and other strategic partners., • Support commercial negotiations with suppliers and external partners., • Manage agencies and retainer partners to ensure commercial value and alignment. Performance & Data-Driven Decision Making: • Use customer and campaign data to refine messaging, product positioning, and performance., • Track and report on campaign and product performance, optimising strategies based on insights., • Conduct strategic marketing and product analysis to guide commercial decisions. Team Leadership & Development: • Lead, mentor, and support a small cross-functional team across the marketing and product departments, • Set clear objectives, provide support, and promote a culture of creativity, innovation, and commercial focus., • Align team objectives with business goals and ensure high performance across all commercial functions. About You You’re the perfect fit if you: o Proven experience in a commercial, product, or marketing management role within the travel industry. o Hands-on marketing experience across digital and offline channels, with a focus on performance and ROI. o Excellent communication and negotiation skills, with confidence in representing the business externally. o Experience leading and developing small teams. o Strong analytical skills, with the ability to interpret data and make commercially sound decisions. o Understanding of product development, contracting, and supplier negotiation. o Bring experience or a strong understanding of the Latin American tourism sector. o Have excellent communication skills and enjoy collaborating across departments. About Us Latin Routes is no ordinary tour operator. What began in a small office above a pizza shop has grown into one of the UK’s leading and award-winning specialists in travel to Latin America. Today, we’re proud to create Truly Individual Holidays tailored to each client. Our passionate team of Travel Specialists use their first-hand knowledge and love of Latin America to design unforgettable journeys and help every traveller plan the trip of a lifetime. The Details The role is offered on a hybrid basis, working from the office in Kingston Upon Thames on Tuesdays and Thursdays. This enables the team to be together for collaboration and support; there is a bright and vibrant atmosphere in our office and the team regularly socialise both at company events and informally. For the other days you are welcome to choose whether you work from the office or at home, currently the majority of the team choose to work from home on those days. The hours are 38.75 per week, predominantly Monday-Friday. Shifts during the week will be 9am – 5:30pm, with 45 minutes for lunch. There may be the occasional requirement to flex the working times in order to manage workload or responses from overseas partners. In return you will receive a competitive basic salary and employees will also receive holiday and a generous company discount for personal trips. Our Vision & Mission ‘To be recognised as the best in what we do, by all those involved – our customers, our employees, and our partners’ We understand that true success comes from nurturing the people and environments behind the business, as well as those in front of it. It's for this reason that we have clear company values that underpin everything that we do as a business, and how we act as an employer. Each of our five core values has its own team, made up of employees from across the company, and led by an appointed Value Ambassador. These teams are responsible for ensuring their value is consistently upheld and interwoven into everything we do: through actions, activities, policies and other efforts, which are regularly monitored, changed and adapted according to our ever-evolving needs

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As Head of User Research in our Digital Customer Experience team, you'll lead the way in understanding our customers and embedding their voice into every decision. You'll build a thriving research team and culture, enabling insight-led product strategies and evidence-driven customer journeys across sky.com and the My Sky app. Reporting to the Director of Digital Experience, you'll sit at the heart of our Customer Experience Centre of Excellence, contributing to CX strategy and design leadership across the UK & Ireland. From first-time visitors to long-term customers, you'll help ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do: • Lead a multi-disciplinary user research team, delivering actionable insights that shape meaningful, customer-centric digital experiences., • Own the digital research strategy across Sky's digital customer experience, ensuring product direction is informed by deep customer understanding and championing the customer voice at executive level., • Establish behavioural science practices and partner with product, content and service designers to ensure insights inform customer experience at any touchpoint., • Drive research ops, tooling, participant recruitment and research workflows in partnership with Design Ops and Heads of Design., • Champion AI-enhanced tools and build strong partnerships with analytics teams to combine behavioural data with qualitative insight., • Deliver high-quality, inclusive research that informs navigation, experience principles and accessibility across all touchpoints, and ensures representation and accessibility are always embedded. What you'll bring: • Proven track record of leading impactful digital user research teams and embedding research into product strategy for large-scale digital products (web and native)., • Mastery of qualitative and quantitative methods including usability testing and ethnographic research, and in combining behavioural analytics tools (Adobe Analytics, Contentsquare) with qualitative insights to create evidence-based recommendations., • Experience scaling research operations and tooling ecosystems including running an in-person lab facility (and remote tools like Usertesting), with strong governance and repository practices., • Experience building, scaling and developing senior user research talent with accountability for skills growth, progression, and succession planning., • Strong experience shaping strategy at executive level with compelling evidence-led storytelling and insight-driven recommendations. Application Requirement: Please include portfolio/content showing evidence of your experience across these four areas: • People - Building high-performing teams., • Process - Applying scalable UCD methods that drive measurable outcomes., • Position - Influencing strategy and embedding design at senior level., • Product - Producing provable world-class app-first digital experiences The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. OR Leeds Our spacious tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Position Title:Senior Customer Manager, Retail Position Type: Regular - Full-Time Requisition ID: 39369 Location: Scarborough / Hybrid In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy. About The Role. At McCain, we’re proud to work with some of the UK’s biggest and most exciting retailers – and we’re looking for a driven, commercially savvy Senior Customer Manager to take the lead. Reporting to the Director of Customer Development and working alongside a team of Customer Managers, you’ll be responsible for managing and developing strategic retail customer relationships, delivering mutual growth that outperforms the market. This is a key leadership role – you'll be at the heart of our customer growth strategy, owning the delivery of a joint business plan and full P&L, while collaborating across the business to bring real value to our retail partners. What You’ll Be Doing. Customer Leadership & Strategic Growth • Build and manage trusted, long-term partnerships with key UK retail customers., • Lead the creation and delivery of annual joint business plans with a sharp focus on volume, net sales and market share growth., • Drive customer strategy internally, ensuring all teams are aligned and set up for success., • Influence key stakeholders across McCain to implement meaningful change. Commercial Delivery & Planning • Own the customer P&L, delivering accurate forecasts and driving profitable growth., • Track, measure and evaluate weekly performance, identifying opportunities and risks., • Design, negotiate and deliver a 12-month promotional calendar that supports brand and category growth., • Input plans and forecasts into systems to support supply chain and financial accuracy. Collaboration & Insight • Work with customer marketing to deliver space and availability plans., • Collaborate with category teams to deliver wins through data-led insights., • Develop and deliver persuasive NPD presentations, securing listings through strong commercial and category rationale., • Partner with supply chain teams to ensure operational excellence and efficient volume management. Thinking Big & Leading by Example • Play a key role in future planning, shaping a bold 3-year customer vision., • Support wider business projects, sharing customer insight and contributing to overall commercial strategy., • Lead and coach others, promoting a growth mindset and encouraging open, solution-focused thinking. What You’ll Need To Be Successful. You’ll already have experience in account management within FMCG – ideally across brand and/or own label. But just as important is your ability to lead, inspire, and set the tone for others. You’ll be someone who: • Leads by example, with a proactive, positive approach and a focus on solutions, • Champions collaboration, growth and learning within the team, • Supports and coaches others, creating a culture of accountability and development, • Brings solid commercial awareness and a curious, insight-driven mindset, • Has experience in business planning and project management, • Is confident using category management data sources, • Builds strong relationships and influences with credibility, • Has strong numeracy, literacy, and Excel skills, • Holds a full UK driving licence Benefits Of The Role. Although we do encourage you to taste the goods you’ll be pleased to know we don’t pay you in chips. For working hard, you’ll also get a great salary and some pretty good benefits including: • Generous car allowance, • Performance related bonus, • An achievable yearly bonus based on personal performance., • An excellent pension where we will pay double what you do, up to a maximum of 12% of your pay, • Flexible holidays – where you can buy & sell up to 5 days holiday per year, • Optional health cash plan, • Cycle to work scheme, • ‘Chips In’ Volunteering Day Off - to make a positive impact to the competitiveness, resilience, and long-term development of McCain communities across the globe And of course, being part of a Global business there are great opportunities to shine/thrive should you wish to relocate in the future. We have an ambitious 5 year growth plan that presents development & progression opportunities for those who seek it out. About The Team. The Retail Sales team at McCain is made up of three closely connected functions – Sales, Category, and Demand. Each customer and channel benefits from dedicated support across all three functions, with daily collaboration to share insight and drive results. We are a winning team, and we’re proud to say we finished top in The Advantage Group across all categories for the 5th year running. Where will I work. Being in the office every single day is a thing of the past. Here at McCain, we champion hybrid working. This means we don’t have a set expectation of exactly when you need to be in the office – however we do encourage our full-time, office-based people to connect in person with others for around half of their working time as that’s the best way for us to build and maintain our connections. Our head office (Customer Experience Centre) is on the outskirts of Scarborough – 1.5 hours away from Leeds City Centre, and about an hour from York. We have lots of colleagues who travel to and from our Experience Centre (even if it is just for a good coffee!) and because hybrid really does mean hybrid at McCain, they get the opportunity to collaborate with their colleagues when they’re in the office, and balance that with working from home to ensure they get a good life-work balance. About McCain. Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters. Leadership principles. At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results. The McCain Experience. We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together. McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law. McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please ___and we will work with you to find appropriate solutions. Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s ___ and ___, as applicable. You can understand how your personal information is being handled ___. Job Family: Sales Location(s): GB - United Kingdom : England : Scarborough / Hybrid Company: McCain Foods (G.B.) Ltd

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