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Key responsibilities - Collate new business documentation through to payment stage with vendor/dealer/broker partners - Liaise with vendors, dealers and brokers to obtain correct and valid documentation, resolving any issues directly - Contact end users where required to confirm equipment delivery a

Role Overview Our client is a specialist motor broker based in Twickenham. They focus exclusively on providing tailored motor insurance solutions to personal lines clients, and are looking for a diligent and empathetic Complaints Handler to join our Complaints & Quality Control team. This is a customer-focused role at the heart of how we put things right. You will take ownership of customer complaints from first notification through to final resolution, investigating each case thoroughly, communicating clearly and fairly with customers, and ensuring every complaint is handled in line with FCA rules and our own internal standards. You will work closely with the wider Complaints & Quality Control team, as well as underwriting, claims, and customer service colleagues, to identify root causes and help drive improvements across the business. Key Responsibilities Complaint Investigation & Resolution Take ownership of allocated complaints from receipt through to closure, acting as the customer's main point of contact throughout. Investigate each complaint thoroughly, gathering all relevant policy, claims, and call/correspondence records to establish the facts. Determine a fair and reasonable outcome for each case, applying sound judgement and treating customers fairly at every stage. Draft clear, empathetic, and well-evidenced final response letters within FCA-mandated timescales. Regulatory Compliance Handle all complaints in accordance with FCA DISP rules, including acknowledgement, holding, and final response deadlines. Maintain accurate and complete complaint records on the complaints handling system, ensuring full audit trails. Escalate complaints appropriately to the Financial Ombudsman Service where required, and support the preparation of FOS case files. Keep up to date with regulatory changes and guidance relevant to complaints handling in general insurance. Customer Communication Communicate with customers by phone, email, and letter in a professional, clear, and empathetic manner, particularly where customers are distressed or vulnerable. Manage customer expectations proactively, providing regular updates on the progress of their complaint. Identify and appropriately support vulnerable customers in line with the company's vulnerable customer policy. Root Cause Analysis & Quality Identify trends and root causes across complaint volumes and feed these back to the relevant teams and management. Contribute to quality control reviews and calibration sessions to ensure consistency of complaint outcomes. Support the wider Quality Control function in reviewing calls, files, and processes to identify areas for improvement. Recommend process, training, or policy changes where complaint themes suggest a wider issue. Reporting & Stakeholder Liaison Maintain accurate complaint MI and support the preparation of regular complaints reports for senior management. Liaise with underwriters, insurers, and claims handlers as needed to gather information relevant to a complaint. Support the Complaints & Quality Control Manager with ad hoc projects, audits, and regulatory reporting requirements. Person Specification Essential Experience & Skills Previous experience handling complaints within a UK general insurance or insurance broking environment. Sound working knowledge of FCA DISP rules and the wider regulatory framework for complaints handling. Strong written communication skills, with the ability to produce clear, well-structured final response letters. Excellent investigative skills, with a methodical and fair approach to establishing the facts of a case. Confident, empathetic telephone manner, including experience supporting vulnerable customers. Good working knowledge of Microsoft Office, particularly Word and Excel. Strong organisational skills with the ability to manage a caseload and consistently meet regulatory deadlines. Desirable Experience working within a personal lines motor broking environment. Familiarity with OpenGI or other broker management systems. Experience preparing case files for referral to the Financial Ombudsman Service. Cert CII or working towards a relevant insurance qualification. Personal Attributes Calm, fair-minded, and resilient, with the ability to manage difficult conversations professionally. A genuine customer advocate who is comfortable balancing customer outcomes with business and regulatory requirements. Highly organised, with strong attention to detail and the ability to manage competing deadlines. A team player who is willing to share insights and contribute to a culture of continuous improvement. What We Offer A key role within an established personal lines motor broker, working directly with customers to put things right. Ongoing training and support in complaints handling and regulatory best practice. A supportive and collaborative working environment based in Twickenham. Competitive salary commensurate with experience. Opportunity for career progression within the Complaints & Quality Control team. TPBN1_UKTJ

Senior Mortgage Administrator – Office Manager (Independent Mortgage Brokerage) Senior Mortgage Administrator £35,000 – £45,000 Basic Salary Plus discretionary bonuses 5‑day working week (Monday–Friday) A high‑performing independent Mortgage Brokerage is expanding its operation and requires an experienced Senior Mortgage Administrator to join their flourishing team in their new offices. This position combines paraplanning complex mortgage cases with acting as the Office Manager, ensuring the smooth running of the office, its processes, and the overall workflow of an independent mortgage advice operation. The successful applicant will support several Mortgage Brokers and play a key role in maintaining the operational excellence of the office. Senior Mortgage Administrator – Skills Required: Previous Mortgage Administration / Paraplanning experience is essential - minimum 2 years Strong proficiency in MS Office (Word, Excel, Outlook) Excellent organisational skills and ability to manage office operations High level of attention to detail Professional communication skills Reliable, proactive, and able to prioritise effectively Senior Mortgage Administrator – Duties: Acting as office manager to ensure smooth daily operations and efficient processes Building client profiles within the CRM Completing and submitting Decision in Principles Completing and submitting full mortgage applications Completing and submitting insurance‑related applications Liaising with clients to collate documents and information required for full mortgage applications Chasing lenders, providers, solicitors, estate agents, and other third parties to ensure swift and smooth case progression Ensuring broker submissions are compliant Experience with protection‑related tasks (medical questionnaires, GP reports, etc.) is advantageous Why Join Us? This is an excellent opportunity for a committed Senior Mortgage Administrator who enjoys both technical case work and taking ownership of office operations. You will be joining a growing brokerage during an exciting period of expansion, with the chance to make a meaningful impact on both client service and internal processes. Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of... Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA’s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn

Insurance Broker Accounts Technician – West Kensington London • Location: West Kensington London • Salary: Up to £50,000 base salary (dependent on experience) + Flexible Benefits package & Hybrid after Probation • Role Type: Full-time, Permanent • Key Requirements: 5+ years Insurance Broker Accounts experience & Acturis proficiency is essential About the Role Are you an experienced Insurance Accounts Technician looking for flexibility, competitive compensation, and a supportive team environment? An established and growing insurance brokerage based in West Kensington is seeking a skilled professional to manage their client and insurer accounting functions. Key Responsibilities • IBA Accounting: Managing the Insurer and Client Ledger processes accurately and efficiently. • Reconciliations: Performing daily bank reconciliations, insurer statement reconciliations, and resolving unallocated cash or discrepancies. • System Management: Utilising Acturis daily to process payments, credit control, bordereaux, and premium calculations. • Credit Control: Monitoring outstanding balances, chasing client debt, and maintaining low bad-debt levels. • Insurer Relations: Processing insurer settlements and maintaining strong working relationships with insurer accounts teams. • Reporting: Assisting the Finance Manager with month-end reports, IBA audit preparation, and compliance checks. Requirements & Skills Requirement Details Brokerage Experience 5+ years in a similar Insurance Broker Accounts (IBA) role (Essential). Software Skills Deep operational knowledge of Acturis software (Essential). Technical Knowledge Comprehensive understanding of FCA regulations regarding client money (CASS 5). Communication Strong verbal and written communication skills to liaise with underwriters, clients, and internal teams. Location / Travel Able to commute to the Kensington for initial training and ongoing occasional team meetings. What’s on Offer? • Base Salary: Up to £50,000 (DOE). • • Comprehensive Benefits: Tailored flex benefits package including healthcare options, pension, • Career Growth: Join an established, supportive business that values work-life balance and internal development. How to Apply If you meet the requirements and are ready for your next career move, apply today with your updated CV or contact David Helliwell at Cameron James Professional Recruitment for a confidential discussion

Producing Energy Broker – Middle East Focus London High Commission + BenefitsA highly regarded and well-established London Market insurance broker is seeking an experienced Producing Energy Broker to join its expanding Energy division. This is an outstanding opportunity for an ambitious and com

What you'll actually doGrow and manage our broker panel, bringing on new brokers and training them to properly understand and sell our productsBuild real relationships with existing brokers, the kind that make them think of you first when a deal comes upReview referrals and provide sense checks and

We are seeking a Broker to join our Aerospace GB Team in London, which sits within Global Aviation & Space. This is an exciting opportunity to join our growing team as a Broker, responsible for placing and servicing existing clients, developing new business and building strong relationships with cli

International Binder BrokerLondon | Hybrid | Salary NegotiableAn established independent London Market insurance broker is looking to appoint an experienced International Binder Broker to support the continued expansion of its Delegated Authority division. What's on Offer This opportunity would sui

WTW is seeking a Senior Facultative Reinsurance Broker to join our Natural Resources practice in London. Mentor junior brokers and contribute to a high‑performance team culture.

THE COMMERCIAL INSURANCE BROKER ROLE: As a Commercial Insurance Broker specialising in Real Estate, you'll take ownership of developing and managing your own portfolio of commercial clients, with a focus on complex property and real estate risks. SENIOR COMMERCIAL INSURANCE BROKER - COMMERCIAL REAL

International Transportation Producing Broker Location: LondonSalary: Competitive + Bonus + BenefitsWe are partnering with a highly regarded and well-established London Market brokerage seeking an experienced International Transportation Producing Broker to join its growing team. This opportunity w

We will count on you to:Act as the lead placing broker handling large and complex D&O and Crime placements from start to finish. Develop strong working relationships with both the global network of Marsh retail brokers and London market underwriters.

International Marine Producing Broker Location: LondonSalary: Competitive + Bonus + BenefitsWe are partnering with a highly respected and well-established London Market brokerage seeking an experienced International Marine Producing Broker to join its expanding team. This opportunity would suit a c

Client & Market Engagement:Build and maintain strong relationships with clients, brokers, and underwriters.

We're looking for Senior Commercial Insurance BrokersAre you a commercial insurance expert with an entrepreneurial spirit? We’re looking for a high-energy Senior Commercial Insurance Broker to help us build a brand-new insurance venture. The roleAs a Senior Commercial Insurance Broker, you will be

A background as an energy-focused broker (or clear, demonstrable experience working within an energy broking team), with practical exposure to London Market placement and day-to-day engagement with underwriters/reinsurers. We welcome candidates with either a strong underwriting or broker support/pla

We are seeking an experienced Senior Broker to join our growing International Casualty Direct & Facultative (D&F) team.

Overview An established independent Lloyd’s insurance and reinsurance broker is seeking an entrepreneurial Producing Broker to develop and lead a new territory strategy within the business. This is a high-autonomy opportunity for a commercially driven broker with an established network, strong ma

The role: Placement Broker Support (Spanish Speaking)This is an exciting opportunity to join a highly collaborative and internationally focused team supporting placement activity across the Latin American market. Working closely with Brokers, Clients, Reinsurers, and internal stakeholders, you will

Who are we?Howden is a collective – a group of talented and passionate people all around the world.Together, we have pushed the boundaries of insurance.We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team com

Strong market awareness and curiosity, with the ability to translate coverage, pricing, and capacity developments into practical support for brokers and clients. Help evaluate quotes and prepare clear summaries and recommendations for brokers, clients, and carrier partners, supporting client/prospec

An already well-established, Independent Corporate and Commercial Insurance Broker in the UK are looking to supercharge the growth of their wholesale division in London, with an appointment of a Senior Marine Cargo Wholesale Broker. You'll have strong connections across the Lloyds/Carrier market, an

About The RoleKnight Frank is launching a new Affiliate Broker model, created for experienced residential brokers who want to build their own business with the backing of one of the world’s most respected property brands. We’re looking for a broker to represent the Muswell Hill & Crouch End terr

They are expanding their Property division and seeking an experienced North American Property Broker to help place and grow a ready-made pipeline of business through a global network. This is a great opportunity to join a high-growth, culture-driven brokerage where relationships that are buil

Marsh Re is seeking an experienced Broker to join our market-leading Credit, Bond & Political Risk Team in London, UK. Working closely with senior brokers and colleagues across analytics, operations, and claims, you’ll help deliver high-quality client service, contribute to treaty placements and r

International Property Producing Broker Location: LondonSalary: Competitive + Bonus + BenefitsWe are working with a highly regarded London Market brokerage that is looking to appoint an experienced International Property Producing Broker to support the continued growth of its Property division. Thi

You will be rewarded with a base salary in the 50k - 80k range if you have a solid placement broker background. Senior Marine Broker (Placing) role from day 1, but mid-long term opportunity to inherit a long-standing substantial book of business. This is a good one!This is joining a Lloyd's Broker w

Producing Property Broker – Middle East Focus London competitive Salary + High Commission + BenefitsA highly regarded and well-respected London Market insurance broker is seeking an experienced Producing Property BrokerThis is an excellent opportunity for a commercially minded broker with a pro

About the RoleAs an employed broker, you will operate both independently while also reaping the benefit of being a part of a large team of brokers. Successful brokers regularly achieve north of a six-figure annual income. Got the contacts to work as a property broker but want a guaranteed salary? Th

Senior North American Property broker for leading Independent Lloyd's Broker based in the CityYour new company Established over 25 years this Independent leading Lloyd’s Insurance and Reinsurance Broker are going from strength to strength and are rapidly growing. As a result, a job vacancy has ari

Senior Financial Institutions/D&O Broker US-Focused | Global Market Access The Opportunity I am working with a leading brokerage to appoint a Senior Financial Institutions / Directors & Officers (D&O) Broker. Key Responsibilities Client Origination & Portfolio GrowthOriginate and grow a portfoli

We will count on you to:Broker downstream energy facultative placements end-to-end, supporting clients with placement strategy, market engagement, and execution. What you need to have:Experience working in the insurance or reinsurance industry (either in the London Market or direct insurance), with

We are working on behalf of our client, a leading Lloyds Broker, to seek an experienced Marine Claims Broker to join their specialist Marine team. Applicants should have previous marine claims experience gained within a broker, insurer, or similar organisation, with a strong understanding of the Lon

Commercial Insurance Account Executive (New Business) – Epsom Surrey.Our client will consider candidates who have sales experience in Insurance, Finance or any other Regulated Environment.Excellent Base Salary to 55k DOE and Bonus Scheme, Flexible Benefits.Our clients are looking for a motivated a

Due to continued growth and an increasing volume of claims activity, the business is looking to appoint a dedicated Senior Claims Broker to support its expanding operations and help shape the future of the claims function. As a Senior Claims Broker, you will manage a varied portfolio of Lloyd's and

The successful candidate will provide broker support and assistance through inbound & outbound calls / emails to both prospective brokers who are going through the onboarding process and to those brokers who are already an established member of the network, within their given territory area or as al

A well-established and growing London Market insurance broker is seeking to appoint an experienced Senior Financial Lines Claims Handler to join its specialist claims function.

I’m working with an established and highly respected independent insurance broker with decades of industry experience and strong relationships with some of the UK’s leading insurers.

We’re working with a leading specialist insurance business that is growing its Schemes division and looking for a commercially driven Development Executive / Insurance Broker.

This is an excellent opportunity for an insurance professional looking to use their knowledge of the broker market in a strategic, analytical and globally focused role, without direct broker account ownership or sales responsibilities. We are looking for an experienced Broker Manager to join a globa

Proactively identify broker needs, training opportunities, and business development prospects in collaboration with the Broker Development Team. Respond to broker enquiries promptly, professionally, and in line with agreed SLAs. Insurance Broker / Account Handler – Key requirements.

We are working with an established insurance broker who are looking to appoint a. This is an opportunity for a driven broker with around.

BROKER TECHNICAN - US PROPERTY. To provide support and back up to Brokers within the relevant business division. To study insurance proposals to ensure Brokers have the appropriate information needed to service the client and market the business in a timely manner.

Hybrid Mortgage Advisor / Hybrid Mortgage Broker – Darlington & Middlesbrough.

Our client is a successful and established Property firm with a Mortgage Brokerage attached. They are currently in need of an experienced self employed Mortgage Broker to join the team.

The senior management team has decades of experience in the broker and real estate/mortgage sectors and are planning significant growth across the next 3-5 years. They are seeking an experienced & proactive secured mortgage broker to play an integral role in the launch and to assist with the gro

BROKER TECHNICAN - US PROPERTY. To provide support and back up to Brokers within the relevant business division. To study insurance proposals to ensure Brokers have the appropriate information needed to service the client and market the business in a timely manner.

Senior Cargo Charter Broker Location: London Salary: Competitive Commission: 10% uncapped Line Up Aviation is recruiting an experienced Senior Cargo Charter Broker to join a growing and forward-thinking aviation business. The position would suit a broker with approximately three to five years