Are you a business? Hire business administrator candidates in Bromley
Plus annual bonus up to 10% The Customer Services Manager is responsible for managing a high level of administrative support services, from initial contact through to the end of the contract terms. The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements. Key Responsibilities & Duties Recruit, manage, train and develop a customer services advisers, team administrators and team leaders. Regularly assesses the performance and behavioural competencies of team members, identifying training needs and creating development plans. Sets and reviews progress against objectives Develop, implement, maintain and monitor service level standards. Develop and maintain quality controls. Review, improve, streamline and implement administration processes, procedures and system. Procedures being up-to-date and fit for purpose. Reviews and manages complaints Monitors and manages escalated calls and quality reviews. Works within agreed process and payment authority levels. Provides monthly MI reports to senior management. Provides statistical reporting to HMRC. Monitors and manages the Customer Service Risk Register About you You will have a strong background in Customer Service Management with experience of managing teams. Extensive performance management experience, coaching and development Ideally a background within a financial services environment with a good understanding of FCA regulation Hours of work Monday to Friday 35 hours per week (no weekends/no bank holidays)
Maintenance Repairs Planner/Administrator Overview: - Answer phone and email enquires - Update clients portal daily - Logging jobs on our Simpro software - Ordering Materials as required - Book repair appointments with residents and clients - Following up with Operatives for updates daily - General office duties within the whole business as required by Senior Maintenance and Office Manager Experience in a similar role is essential