JOB TODAY logo

Trabajos business change manager en WallingtonCrear alertas

  • Application Support Lead
    Application Support Lead
    hace 6 días
    £50000–£70000 anual
    Jornada completa
    Kenley

    Role Overview We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions — advising on best practices, introducing new features, and optimising their usage. Key Responsibilities Customer & Incident Management • Act as the first line of escalation for the Application Support team for complex issues., • Monitor and manage tickets proactively to prevent SLA breaches., • Provide high-quality customer service and technical expertise during incident resolution., • Deliver accurate and timely updates to customers and internal stakeholders. Technical & Operational Delivery • Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days)., • Execute production deployments, configuration updates, and environment management tasks., • Write automation scripts and monitor applications for outages or performance issues., • Ensure SLA compliance for both incident response and incident resolution., • Maintain and enhance knowledge bases to support continuous service improvement. Systems & Licensing Administration • Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money., • Recommend efficient procurement approaches for Shared Services to optimise performance and cost., • Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required., • Handle software licensing contracts — monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira). Leadership & Collaboration • Line-manage the Business Support Manager, providing guidance and performance support., • Manage Office 365 admin licences, including user onboarding/offboarding aligned to the User Access Register., • Participate in project review meetings, demos, client governance meetings, and stakeholder presentations., • Contribute to root-cause analysis and technical investigations for high-severity incidents., • Review and validate technical usage billing. Skills & Experience Required • Strong hands-on experience analysing reported issues and identifying required fixes or maintenance., • Expertise in troubleshooting user queries, web applications, and APIs., • Proficiency in SQL — including writing queries and stored procedures., • Experience with monitoring tools and preparing operational metrics., • High-level debugging and troubleshooting skills for applications., • Experience in developing applications using BPMS products., • Strong practical knowledge of Java, Spring, and REST API development., • Proficiency with frameworks such as Angular., • Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML., • Advanced SQL and database troubleshooting skills., • Strong expertise in Unix and Perl scripting., • Experience working with Jira for ticketing, workflows, and reporting.

    ¡Incorporación inmediata!
    Inscripción fácil
  • Senior Sales Consultant
    Senior Sales Consultant
    hace 14 días
    £35000–£45000 anual
    Jornada completa
    Croydon

    Are you an experienced property professional ready to take your career to the next level? We’re looking for ambitious, switched-on Senior Lettings or Sales consultants to join our award-winning team at Streets Ahead Estate Agents one of South London’s most established and respected independent agencies. This is your opportunity to work with a high-performing, supportive team in a fast-paced environment where results are rewarded and career growth is real. For the right individual, this role also offers a clear pathway to progress into a “Number 2” position within the branch an ideal step toward management. You’ll be joining a business that genuinely invests in its people, recognises talent, and promotes from within. Duties • Engage with prospective tenants or buyers promptly and professionally, providing expert guidance throughout the negotiation process., • Conduct property viewings, highlighting key features and benefits to generate interest and facilitate negotiations., • Negotiate terms of tenancy or sale agreements confidently, aiming to achieve mutually beneficial outcomes for clients and the agency., • Manage existing client relationships by providing exceptional customer service, answering queries, and maintaining regular communication., • Develop new business opportunities through proactive outreach, networking, and leveraging local market insights., • Prepare accurate and comprehensive documentation for offers, agreements, and contracts ensuring compliance with legal requirements., • Collaborate closely with colleagues across departments to coordinate viewings, offers, and administrative tasks efficiently., • Proven experience as a Letting or Sales Negotiator or in a similar customer service-driven sales role within the property sector., • Strong interpersonal skills with the ability to build rapport quickly and confidently negotiate deals., • Excellent communication skills—both verbal and written—with an energetic and positive attitude., • Demonstrated ability to deliver exceptional customer service while managing multiple priorities effectively., • Knowledge of relevant legislation, regulations, and best practices in property lettings or sales is highly desirable., • A proactive approach with strong organizational skills to manage appointments, follow-ups, and documentation accurately., • Valid driver’s license preferred for facilitating viewings and client meetings across multiple locations. Join us as a Senior Letting or Sales Negotiator where your enthusiasm fuels success! We value motivated individuals who thrive on delivering outstanding service while achieving targets in a vibrant environment. This role offers an excellent platform to develop your career further within the property industry while making a real difference for our clients every day.

    Inscripción fácil