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About the job Company Description We have always done coworking... Since 2006 The Hoxton has been home to laptop savvy workers making use of super-fast Wi-Fi and comfy sofas as they hustle away in a place that feels like home. So, it feels only natural for us to take our love for great experiences and create a space that offers everything you need to do your (other) day job or take over the world, in our stylish and comfortable surroundings. Working From opened its doors in Feb 2020…. There’s something for everyone. Think hot-desking, open studios, dedicated offices, events & wellness spaces, a member café & bar and a stimulating events programme – all with stunning views over the Thames. Job Description What you will do… The General Manager is responsible for all aspects of maintaining an efficient, safe, and profitable Workspace whilst focusing member experience and engagement, leading the team to support in delivering on expectations. What you can expect as our GM : You will be responsible for the strategic overview of the business and be involved in the Brand and PR led initiatives. Oversee the operation on the ground and report directly into the Hotel General Manager. You will be the first point of contact with the key members of the team to ensure operational sales targets and retention levels are being achieved and assist in the process of membership sales as and when required. You be will responsible for achieving financial targets, forecasting monthly revenue, and reporting on month end performance. Attend Hotel Operational meetings as and when required and work closely with the Hotel team on crossover operations and building specific systems. Work closely with the Brand team to assist in developing and programming a social events calendar for our members. Lead by example by setting the standard for team members Monitor the team members and WF member satisfaction, taking action to correct and direct when needed Oversee the development and maintenance of quality service standards by conducting ongoing evaluations, working with the maintenance manager and team Ensure Standard Operating Procedures and encourage training and development for all team members Maintain an appropriate level of involvement with local arts and cultural communities to help cultivate relationships that are on brand and promote our mission. Develop accurate and aggressive short and long term financial objectives that are consistent with company goals. Prepare financial reports for management that clearly explain operational effectiveness, trends and variances. Establish and maintain a progressive culture with support of the People & Culture Team Keeping team members motivated and engaged. Oversite of day-to-day operations of the facility, ensuring that all departments are functioning at high level, ensuring 360 degrees of hospitality to all members. Identify and help establish and execute marketing, sales, and operational objectives producing results that exceed business expectations. Helps to plan and organizes the work of different departments within the space. Works with Senior Leadership Team to create new Strategies to promote and execute on brand objectives. Maintain a high member service focus by approaching your job with the needs of the members in mind. Qualifications What we are looking for … A well versed General Manager with minimum 2 years experience in the role or similar, to focus on revenue generation, profit and capital projects. You will need to have experience of managing a team including developing talent, with great people management and communication skills. For this position an awareness of financial processes including invoicing and P&L’s MS Office, in particular Word and Excel is required. Someone who will make a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both members and colleagues. You are decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done.) You are motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance You are flexible, responding quickly and positively to changing environments. You are ready to develop a profitable business that aims to design and deliver a series of experiences, spaces and amenities conceived to attract, inspire and support entrepreneurs Additional Information What’s in it for you… A competitive salary 25 days holiday (and bank holidays), eligibility to take part in the company discretionary bonus scheme, pension, private medical and life insurance. Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!). Enjoy a night at The Hoxton and a meal for two when you first start with us Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. It’s Ok not to be OK; Take care of your physical & mental wellbeing through a support help line, gym discounts, virtual GP surgeries and more. Treat yourself with lots of retail & hospitality perks through our partners. Lots of opportunity to progress and switch it up as part of a global family of brands. Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work. Extra time off to volunteer with Shelter From The Storm Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Management The company Honest & Flexible Since 2006 the comfy sofas at The Hoxton have been the unofficial workspace of choice. So, after years of welcoming laptoppers into the lobbies it made sense to take everything we’d learned, step it up a level and launch a co-working space. The idea was simple – offer a place with all the best bits of The Hoxton’s lobbies with a few more work-friendly factors and office features, for a relaxed workspace that feels like home.

Lead by example – punctuality, cleanliness, knowledge, enthusiasm! Provide an exceptional guest experience, building warm and genuine relationships with all our guests. Be enthusiastic and adaptable, responding positively to the ever-changing business needs. Communicate well with the team and customers. Communicate any issues with management as and when they arise. Support colleagues where needed Maintain food safety and health & safety standards to ensure a safe environment for guests and colleagues. Open and close the restaurant. Lead daily briefings with knowledge and confidence. To have an excellent knowledge of our product offering Ensure the coffee machine is properly set and ready for the breakfast service. Report coffee wastage and staff drinks following procedure. Ensure the coffee station is properly refilled with milk, coffee beans, and takeaway stock. Ensure systems are working properly before opening the door to the guests. Minimize moving to the storage.

BAO is looking for a supervisor for our new concept who is adept at multitasking and ready to handle different kinds of duties. The new concept is different from all BAO restaurants today, so we are building a squad of solid people to bring the new concept to the public! The primary focus of this role is to support your manager with the daily operations, including people, profit oversight, stock management and so on. You will act as the Manager’s trusted ally and the team’s reliable leader. In the Manager’s absence, you will oversee the operations and could be considered a strong candidate for future advancement. This role is very hands-on, where you’ll actively engage in multiple tasks and closely work with the tight-knit team, to ensure that all cleaning and operational standards are consistently met. Flexibility with your schedule may be required, including evenings and weekends. If you’d like to immerse yourself in a dynamic environment where your passion can truly shine, join the special journey of BAO’s new concept! Key Responsibilities - Be the Leader Looking after the team and customers, motivating and rewarding team members, and working together to bring BAO moments for our foodies. - Be the Thinker Think of a supervisor as the conductor of a busy orchestra, conducting the seamlessly teamwork to ensure each "player" is in the tune, keeping the rhythm or changing the pace when the situation calls for it. - Be the Detailer This should go without saying to people applying as the supervisor, this spreads further than just making nice food in BAO's way; from setting up after opening the door, through receiving and fulfilling every single order or request, to completing a thorough closedown while observing daily compliance checks. - Be the Waste Warrior Managing and minimising the waste, setting the targets to champion the best practice for BAO Sustainability The Benefits We want to create a great place to work that mirrors the soft fluffy embrace of a BAO 1. We have a commitment to work life balance. Our rotas are based on 6 shifts over 5 days, with a maximum of 1 double. You will get 2 weeks rotas in advance so you can have a life outside of work. 2. Your development is important to us. Within your first year with us, you’ll have three reviews, giving you the platform to tell us how we can support you better, and to identify development opportunities. 3. We’re serious on our education, meet School of BAO. Learn Mastery, Discover Artistry. A meticulously crafted calendar of events, workshops, talks. 4. Our perks, hands down the best hospitality discount in London. 50% off food and drink across all of BAO and JKS restaurants, plus some rotating restaurant discounts. 5. We have our own currency, meet BAOcoin. A reward scheme where you earn BAOcoin by displaying BAO behaviours, and cash in prizes from the BAOshop. 6. There are other ways to earn some cash with the BAO Pyramid Scheme. Sell the BAO dream to your friends, and earn up to £500 for a referral. 7. We’re serious about our parties. Our record turnout for our parties speaks for itself. At the beginning of the year we have a huge Wei Ya Party paired with our Annual Awards Ceremony.Our second large party is our Moon Festival BBQ in September. For good measure we throw in a handful of Karaoke Parties in the middle.

Who is Momentum Services Ltd? Momentum Services Ltd. is a multicultural company with a diverse and friendly workforce which makes our people the wealth of our company.. We are growing at high speed and we are always on the lookout for great talents to join us. We provide Eurostar a high-quality Customer Service in the Eurostar Business Premier Lounges, On-board services in London as well as in Paris, Brussels, Amsterdam, Rotterdam. We also take care of the check-in in Amsterdam and Rotterdam Eurostar stations. Our ways of working are focused on reducing our carbon footprints so we can ensure that Eurostar remains a sustainable way of travel. The London Business Premier Lounge continues to grow and offers exciting opportunities for talented & highly motivated professionals who have an eye for detail and an appreciation for the exceptional quality and level of service they stand for. The Role: We are currently seeking an Assistant Manager for our Business Premier Lounge in London who take prides in delivering an outstanding Customer Experience. The Lounge Assistant Manager is the Ambassador of Momentum Services Limited and represents our Savoir Faire in terms of customer service to the customers and our client. The role requires a dynamic individual who can take ownership of the lounge operation and engage the team to deliver service excellence. The candidate must have strong communication / organisational skills, and acute attention to details. The ideal Assistant Hospitality Manager candidate must have: - A proven record of team management and managing supervisors - Immaculate presentation, being courteous and refined - A hand – on approach, lead by example, be hardworking, flexible, result focused, enthusiastic and problem solver. - Demonstrate resilience in a busy and constantly changing environment. - IT literacy - French, English fluency is essential, Dutch is a plus. Job Type: Full-time Additional pay: Performance bonus Benefits: Company pension Employee discount

About the job Company Description We are looking for a passionate Restaurant General Manager to be part of our team for The Hoxton, Shepherd’s Bush. The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London. Chet’s: A Thai-Americana spot combining the fragrant flavours and smoky textures of Thailand and the surrounding region with comforts from the classic American diner in the heart of Shepherd’s Bush. Job Description What you'll do... Reporting to our Director of F&B you will be responsible to provide a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated. Lead a large, dynamic FOH team Drive innovation and create a culture of service excellence Have a firm grip on the costs of the restaurant, from labour through to always striving to find efficient solutions whilst maintaining the quality and integrity of the product Both guest and team experience will be at the heart of all you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you for leadership. Qualifications What we're looking for… Ideally 2+ year experience in a similar Restaurant Manager role in a busy, bustling environment Proven track record managing a large FOH team A true passion for service whilst maintaining the integrity of our brand standards Managerial skills to achieve budgeted KPI’s in labour, COS% and OPEX Individuals. You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience You’re not precious. We leave our egos at the door and help get shit done You’re up for doing things differently and trying (almost) everything once If we got stuck in a lift together, we’d have a good time and share a few laughs You want to be part of a team that works hard, supports each other and has fun along the way Additional Information Whats in it for you.... Competitive salary 25 days holiday (plus bank holidays), pension and life insurance Hox Hero and Nifty fifty rewards for going the extra mile and living our values Food on us during your shift Enjoy a free night at The Hoxton and a meal for two when you first start with us Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Plenty of opportunity to progress and change it up while you’re with us – we’re growing quickly and globally and are part of a diverse family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Time off to volunteer with one of our partner charities An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! Pay if forward, refer a friend and get a bonus on us Department: F&B Management The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

As a Store Manager you'll really drive the success of your store and inspire your teams with your love for great customer care. Your passion and strategic thinking will help the business to grow and change for the better. With opportunities to progress your career in beauty, healthcare and opticians, our brilliant training teams will ensure you have all the tools you need to succeed in your current role and beyond.

We are looking for highly motivated and experienced Waiter/Waitresses full time to join our team In our South Kensington branch. Our restaurants are dynamic and busy. We are specialised in fresh pasta and Italian wines. The perfect Waiter/waitress should have an excellent customer service skills, they should greet customers in a polite and friendly manner, provide them with menus and suggest daily/weekly specials. They also are to the point of contact for bills and return of any funds. Some of the main duties and responsibilities of a Waiter include: Greeting customers as they settle down at the restaurant tables and introducing them to the menus Taking orders Inquiring if the customers are satisfied, giving bills and processing payments Operating the bar and coffee section Attending regular meetings with restaurant and kitchen managers to find out about menu changes and menu specials Trainings to new waiting staff General cleanings If you are looking for: Great shifts, life balanced rota. Full training and clothing provided. Service charge, Extra tips - Base salary starting at £11.50 X hour Great opportunity to promotion to Head waiter/Supervisor as team is growing. Young and vibrant environment, get in touch if this sounds good to you. Job Types: Full-time (45 hours), Permanent Salary: £11.5 - £12 per hour + Service charge + Extra tips

Number of covers: approx. 800 daily Type of contract: permanent full-time, working 45 hours a week About us Since 2011, Granger & Co. has been bringing the best of Australian spirit in food and service to the London hospitality scene. Sunny, easy-going, and always generous, in terms of what we serve and how we serve it, Granger & Co. food is fresh, colourful and light, full of energy and vitality. We use seasonal ingredients infused with Australian flair, as well as European and Asian flavours, no matter the time of day. Who you are: · A passionate approachable individual · Someone who can organise themselves and their team on a busy demanding shift · An inspiring individual who raises the bar in delivering beautiful food to our guests · You will have a genuine desire to work with delicious, fresh produce and independent suppliers · Previous experience in an all-day dining restaurant, preferred · Hungry to step up to the next level A little about the role: · You will be managing the day to day running of the kitchen · Leading training for the whole restaurant in season menu changes · With support from the Head Chef and Group Head Chef, complete daily office duties such as ordering and managing the rota · You will be responsible for leading and motivating our kitchen team Some of our great benefits: · A real work-life balance - the role allows flexibility in hours. · After two years of employment, an additional day of holiday per year of service. · Mental Health First Aid Training with Kelly’s Cause. · Free access to Health Assured’s employee assistance programme. · All meals are included while you’re at work; which are fresh and wholesome · A generous 50% staff discount at all five Granger & Co. restaurants; · Cycle to work scheme (subject to eligibility). · Enhanced Maternity Pay (subject to eligibility). Our diversity and inclusion ethos We strive to run happy teams – working productively together, forever learning and aspiring – where everyone is given the chance to share their voice and input into what we do. We endeavour to promote a working environment that values employees as individuals, and value greatly the benefits that these principles bring to our daily practice. We hope you are as excited as we are by this opportunity and look forward to receiving your application.

Executive Assistant to the CEO  Location: Actoss different sites - MIDDLESEX STREET, E1 7DA Reports to: CEO Job Summary: The Executive Assistant will provide high-level administrative support to the CEO of Stanley Ley business and Harris and Zei, ensuring efficient operation and management of the executive office. This role involves managing daily schedules, facilitating communication between the CEO and stakeholders, coordinating meetings, and overseeing special projects to support business initiatives. Key Responsibilities: 1. Administrative Support:   - Manage and maintain the CEO’s calendar, including scheduling meetings, appointments, and travel arrangements.   - Prioritize and respond to emails, phone calls, and other communications on behalf of the CEO.   - Prepare meeting agendas, reports, presentations, and correspondence as needed. 2. Meeting Coordination:   - Organize, attend, and take minutes during executive meetings.   - Coordinate board meetings and prepare necessary materials.   - Ensure follow-up on action items from meetings. 3. Communication Liaison:   - Serve as the primary point of contact between the CEO, internal teams, and external partners.   - Handle confidential information with discretion and professionalism.   - Draft and edit communications for the CEO, including internal memos and external business correspondence. 4. Project Management:   - Assist with special projects as assigned by the CEO, including research, data collection, and coordination with other teams.   - Track project timelines and progress, ensuring that deadlines are met. 5. Travel and Event Coordination:   - Plan and coordinate domestic and international travel, including accommodations, itineraries, and logistics.   - Organize corporate events, conferences, and off-site activities for the CEO. 6. Office and Executive Operations:   - Develop and implement administrative systems and procedures to enhance office efficiency.   - Prepare expense reports and manage budgets for the executive office.   - Handle personal tasks for the CEO as required. Qualifications: - Education: Bachelor's degree in Business management, Communications, or a related field preferred. - Experience: 5+ years of experience as an Executive Assistant, preferably in a corporate or entrepreneurial setting. - Skills:  - Strong organizational skills with the ability to manage multiple tasks and priorities.  - Excellent verbal and written communication skills.  - High level of attention to detail and accuracy.  - Ability to handle sensitive and confidential information with discretion.  - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other productivity tools.  - Strong problem-solving skills and proactive attitude. Attributes: - Adaptability: Ability to adapt to changing priorities and demands in a fast-paced environment. - Initiative: Self-starter with the ability to anticipate needs and take initiative without direct supervision. - Interpersonal Skills: Professional demeanor with strong interpersonal skills to effectively interact with stakeholders at all levels. Why Join Us? - Be a part of an innovative and growing business. - Work directly with visionary leaders in a dynamic environment. - Opportunity for professional growth and development. Application Process: Please submit your resume and a cover letter detailing your experience and why you are an ideal fit for this

Job Title: WK Events Manager Days/Hours This is a 18-22 hour/ 4 day a week role. You will work up to 45 hours in 'peak season' per week (roughly May-September) but off peak will be considerably less. 4-5 day working week as standard. Mondays off when weekend work is required. Event work can happen at irregular times! Location: SW18 based and other locations (on events) London locations + outside of London events travel Salary Offered £15ph (admin and small events) Up to £20ph (larger events) Reporting to: Ops Manager/ MD Requirements: Full UK Manual Driving License, Confident driver with various vehicles. OVERVIEW OF WELL KNEADED Company Overview Well Kneaded Ltd is a unique farm-table pizzeria, events company and Charity based in South West London. We serve an exciting and innovative seasonal menu of sourdough pizza, amazing pasta, locally-sourced salads, small plates and top quality drinks. We’ve won awards recognising our sustainable sourcing and supply chain, and are a charity because of our employment practices offering opportunities to young people who have faced barriers to employment. Well Kneaded has a great team culture and we’re committed to a supportive and enjoyable working environment for all our team. OVERVIEW OF EVENTS ROLE The events manager role combines client and on-event management with business development and event ops. It is a hands on role for someone who wants a great combination of management & office based work with practical on-event management. We have a busy calendar of weddings and events, especially from May- September but you will help us fill that all year round. You will be able to hit the ground running, making sure our events setups outfits look the part, are well organised, and are health and safety compliant. The events we cater span weddings, birthdays, street parties, festivals, in-house pizzeria events and corporate workshops (more recently) and more. You will be responsible for creating the amazing Well Kneaded experience ‘off-site’. A key part of your role will be clear communication with the head chef at the pizzeria and the event teams, in order that events operations are well planned and smoothly executed. The role requires your high capacity for planning and organisation.! You will be strategic and able to quickly understand the bigger operational picture of Well Kneaded for diary management and coordination, and will be an excellent team player and motivator. You will be a natural problem solver, managing both client and team expectations with an energetic flair, in the lead up to an event, and also the wind down. Responsibilities PRIMARY - Being the first point of contact for all event enquiries, responding promptly and clearly communicating how Well Kneaded can provide great food to employ great people for a greater planet and converting those enquiries into bookings. - Clarify with the client and put in place specific requirements for event logistics and staffing. - -Maintain clear records of past and upcoming events and pro-actively communicate these with accountants & internal team when needed. - Responsible for execution of our events work in line with WK Vision & values to give our clients the best events experience (internally and externally) in London including developing relationships with new venues/ clients and working with online platforms to market our events offerings. - -Maintain WK Events storage areas, including the WK lockup and any areas used in the pizzeria. - Responsibility for health and hygiene and food safety procedure on events, ensuring 100% operationally safe events, and that all events team are trained and prepared in this. This includes responsibility for regular maintenance of all events set up - -Weekly meetings with Events/Ops team to discuss anything events based. - -Manual handling of events equipment and food - SECONDARY - Grow our KERB opportunities as well as our regular client database and communications/ marketing strategy. - Take responsibility for events P&L (after 6 months in role) - Develop marketing materials (alongside ops & marketing manager) including promotions for events offerings in order to retain and grow events stakeholders (clients, venues, tasting participants, potential partnerships with local schools/ mums groups/venues, etc) - Weekly meetings with Head of Food to develop events offerings where you see gaps, within budget - If capacity, develop and market downstairs basement kitchen and/or garden for pizzeria private events together with Ops Manager and head of front of house. - Add posts directly to Instagram/ Facebook that are pertinent to events/ the team and also the pizzeria if required. - Position Type - Event role has possibility to be a job share between a senior event manager and events coordinator where the events manager has overall oversight & a focus on driving growth and coordinator has on-event/ day to day ops focus. This means role could be 2-2.5 days/ week. - EXPECTATIONS & LIMITING FACTORS - Be able to handle emergencies and last-minute changes of plan under pressure. - There is an event-staff holiday freeze in July (No holiday can be taken in July due to the full nature of the WK calendar) - The nature of the job involves a lot of weekend and evening work, so days off are generally Sundays and Mondays, with one full weekend off per month (except June/July). In quieter seasons there will be more flexibility on this. - Being able to confidently drive a manual vehicle - PERSON SPECIFICATION - The Events Manager will be committed to the Well Kneaded vision and values, with a keen interest in sustainable food and amazing event creation and will have the following: - Previous experience in events or managing/ leading a team. Including examples of responsibility for running events from start to finish. - Proficient in Microsoft Office, especially Word, Excel and Powerpoint - Confident to take initiative and is pro-active in project and event management. Is as good at starting a project as well as is at finishing it, and feeding back in. - Highly organised and excellent at planning. - At least an active interest in sustainability - English; strong in both written & verbal communication, if not your first language - UK Drivers License - confident to drive multiple vehicles including a vintage van. - Strong relational skills PERKS/ BENEFITS/ HOLIDAY - 29 days holiday (statutory plus an extra for your birthday) + sick pay + pension (holiday increases 1 days/ year worked with WK after year 2, up to 4 extra days) pro rata if not full time. - 6-8 weekly reviews with line manager. - Friends and family discount (20% off bill when you eat in with f&f) - Christmas day & Easter Sunday off - If full time- Management/ Leadership training plus up to 2 team days per year Free delicious food - Being part of a team who champions each other. - 2 Complimentary tickets per year for friends and family to in-house events - Seeing transformation in the lives of young people - Pension contribution and sick pay Job Types: Full-time, Part-time, Permanent, Fixed term contract, Freelance Pay: £15.00-£20.00 per hour Additional pay: Yearly bonus Benefits: Additional leave Canteen Casual dress Company events Company pension Discounted or free food Employee discount Flexitime Paid volunteer time Sick pay Store discount Work from home Schedule: 10 hour shift 12 hour shift 8 hour shift Day shift Holidays Monday to Friday Overtime Weekend availability Ability to commute/relocate: South West London: reliably commute or plan to relocate before starting work (required) Experience: Event Management or Leadership: 1 year (preferred) Licence/Certification: UK FULL MANUAL DRIVING LICENSE (required) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in South West London Expected start date: 06/01/2025

As a customer service manager, you'll make sure that the needs of customers are being met or exceeded. Your aim is to provide and promote excellent customer service throughout the organisation you work for. You'll manage the customer service team, making sure that service standards are being met and problems are resolved. You may work at various levels, from head office to the front end of the business. As a customer service manager, you'll need to: - provide help to customers using your organisation's products or services. - Communicate courteously with customers by telephone, email, letter and face-to-face. - Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants. - Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill. - Issue refunds or compensation to customers. - Keep accurate records of discussions or correspondence with customers. - Analyse statistics or other data to determine the level of customer service your organisation is providing. - Produce written information for customers, often involving the use of computer packages and software. - Write reports and analyse the customer service that your organisation provides. - Develop feedback or complaints procedures for customers to use. - Improve customer service procedures, policies and standards for your organisation or department. - Meet with other managers to discuss possible improvements to customer service. - Manage staff recruitment and appraisals - depending on the size of the organisation these tasks may be carried out by human resources. - Train staff to deliver a high standard of customer service. - Lead or supervise a team of customer service staff. - Learn about your organisation's products or services and keep up to date with changes. - Keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

We are looking for a Chef de Partie to join the passionate back of house team at Bread Street Kitchen – St Paul’s. Bread Street Kitchen St Paul's is located in One New Change, in the heart of the City. With a large breath-taking space with a New York loft feel and a stunning mix of vintage and modern interiors, feel the buzz of this bustling room as you take a seat and enjoy breakfast, lunch or dinner. Bread Street Kitchen & Bar - St Paul's serves something for everyone with a globally-inspired menu of classic Gordon Ramsay dishes. What you do as a Chef de Partie: · You pride yourself on running a section of the kitchen, preparing, cooking and presenting dishes, taking responsibility for all dishes coming out from your section and ensuring consistent presentation and memorable guest experiences · You are confident in managing, training and passing on your Chef de Partie knowledge to the more junior members of the team · You naturally enjoy building rapport with others · You are eager to learn and you always push yourself to develop as a Chef de Partie · You are keen to use your great cooking, organisational and time management skills, energy, confidence and passion for food to ensure the highest standards are consistently achieved. What’s in it for you: · Competitive Pay Rate · Wage stream employer-Employees can access up to 50% of wages before payday · Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3 · Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment · A fantastic 50% staff discount on food and drink in UK restaurants · 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family · Preferential Room Rates at Gordon Ramsay Restaurants partner hotels · Discounted membership and access to hundreds of gyms, studios, fitness classes through WellHub subscription · MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy · 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels · Amazing family meals on duty If you’d like to develop your career in a best-in-class global restaurant business - apply today. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.

Number of covers: approx. 600 daily Type of contract: permanent full-time, working 45 hours a week About us Since 2011, Granger & Co. has been bringing the best of Australian spirit in food and service to the London hospitality scene. Sunny, easy-going, and always generous, in terms of what we serve and how we serve it, Granger & Co. food is fresh, colourful and light, full of energy and vitality. We use seasonal ingredients infused with Australian flair, as well as European and Asian flavours, no matter the time of day. Who you are: · A passionate approachable individual · Someone who can organise themselves and their team on a busy demanding shift · An inspiring individual who raises the bar in delivering beautiful food to our guests · You will have a genuine desire to work with delicious, fresh produce and independent suppliers · Previous experience in an all-day dining restaurant, preferred · Hungry to step up to the next level A little about the role: · You will be managing the day to day running of the kitchen · Leading training for the whole restaurant in season menu changes · With support from the Head Chef and Group Head Chef, complete daily office duties such as ordering and managing the rota · You will be responsible for leading and motivating our kitchen team Some of our great benefits: · A real work-life balance - the role allows flexibility in hours. · After two years of employment, an additional day of holiday per year of service. · Mental Health First Aid Training with Kelly’s Cause. · Free access to Health Assured’s employee assistance programme. · All meals are included while you’re at work; which are fresh and wholesome · A generous 50% staff discount at all five Granger & Co. restaurants; · Cycle to work scheme (subject to eligibility). · Enhanced Maternity Pay (subject to eligibility). Our diversity and inclusion ethos We strive to run happy teams – working productively together, forever learning and aspiring – where everyone is given the chance to share their voice and input into what we do. We endeavour to promote a working environment that values employees as individuals, and value greatly the benefits that these principles bring to our daily practice. We hope you are as excited as we are by this opportunity and look forward to receiving your application.

ADI Driving Instructor Reports To: Head of Operations Contract Type: Self Employed (Part Time or Full Time) The Role: RJ Driving School are seeking a patient and enthusiastic ADI Driving Instructor to join our growing business to teach and prepare students for their driving tests and to teach advanced driving courses (Pass Plus) to newly qualified drivers who wish to advance their driving skills. Responsibilities: - Teach learner drivers the fundamentals of learning to drive (vehicle controls and operations, vehicle checks, road safety, highway code, vehicle checks, parking, road signs, dealing with emergency situations, test preparation). - Teach newly qualified drivers who wish to advance their driving skills advanced driving courses (Pass Plus). - Teach Advanced and Intensive Driving Courses - Plan lessons and self-manage your diary of the day of when students will be taking lessons. - Keeping records of appointments and payments. - Monitor students progress, performance, and attendance. - Keep up to date with the latest driving laws, regulations, theory, hazard, and highway code changes. Skills: - Teaching learners and advanced drivers beginner and advanced driving skills. - Excellent customer service skills (speaking to new and existing students to book lessons). - Patience and ability to remain calm in stressful situations. - Excellent verbal communication skills. - Ability to work on your own. - Excellent attention to detail. - Ability to act and make decisions quickly. - Excellent problem-solving skills, ability to address challenges that may arise during lessons. - Ability to conduct basic tasks on an electronic device (mobile, laptop or tablet). Requirements: - Must have a full UK Driving License - Proven experience as a driving instructor or seeking to become an instructor. - Clear of criminal convictions and has a clear driving record. - Must have a valid up to date standard DBS. - Ability to work during weekends, or evenings as required. - Reliable, punctual and good time management skills. - Must have Right To Work status - ADI Part 1, Part 2, Part 3 - Must be PDI Trained or a qualified ADI. - Must be within London [North, East, South, West] Benefits: - Free headboard - Unlimited Students - No contract tie ins - Work for a growing buisness - Career growth and Progression - Car Lease options We are hiring for multiple positions for this role in areas within South London, if this role is for you please do apply and submit your CV, we would love to hear from you!

Number of covers: approx. 600 daily Type of contract: permanent full-time, working 45 hours a week About us Since 2011, Granger & Co. has been bringing the best of Australian spirit in food and service to the London hospitality scene. Sunny, easy-going, and always generous, in terms of what we serve and how we serve it, Granger & Co. food is fresh, colourful and light, full of energy and vitality. We use seasonal ingredients infused with Australian flair, as well as European and Asian flavours, no matter the time of day. Who you are: · A passionate approachable individual · Someone who can organise themselves and their team on a busy demanding shift · An inspiring individual who raises the bar in delivering beautiful food to our guests · You will have a genuine desire to work with delicious, fresh produce and independent suppliers · Previous experience in an all-day dining restaurant, preferred · Hungry to step up to the next level A little about the role: · You will be managing the day to day running of the kitchen · Leading training for the whole restaurant in season menu changes · With support from the Head Chef and Group Head Chef, complete daily office duties such as ordering and managing the rota · You will be responsible for leading and motivating our kitchen team Some of our great benefits: · A real work-life balance - the role allows flexibility in hours. · After two years of employment, an additional day of holiday per year of service. · Mental Health First Aid Training with Kelly’s Cause. · Free access to Health Assured’s employee assistance programme. · All meals are included while you’re at work; which are fresh and wholesome · A generous 50% staff discount at all five Granger & Co. restaurants; · Cycle to work scheme (subject to eligibility). · Enhanced Maternity Pay (subject to eligibility). Our diversity and inclusion ethos We strive to run happy teams – working productively together, forever learning and aspiring – where everyone is given the chance to share their voice and input into what we do. We endeavour to promote a working environment that values employees as individuals, and value greatly the benefits that these principles bring to our daily practice. We hope you are as excited as we are by this opportunity and look forward to receiving your application.

Cosmetics Salesperson – Covent Garden Market Stall We are looking for an enthusiastic and experienced Cosmetics Salesperson to join our vibrant market stall in the heart of Covent Garden. If you’re passionate about beauty, confident with customers, and ready to hit the ground running in a dynamic retail environment, we’d love to hear from you! Key Responsibilities: • Sales Expertise: Drive sales by engaging customers, understanding their needs, and offering tailored product recommendations. • Customer Engagement: Deliver an exceptional shopping experience with a warm, approachable, and professional demeanor. • Product Knowledge: Stay informed about our range of cosmetics and skincare products to confidently answer customer questions. • Merchandising: Maintain an eye-catching and organized stall display to attract and retain customer attention. • Upselling and Cross-Selling: Maximize sales opportunities by suggesting complementary items or bundles. • Operations: Assist with setting up and closing the stall, managing stock levels, and handling cash or card transactions. Requirements: • Proven Sales Experience: At least 1-2 years of sales experience, ideally in cosmetics or a related field. • Customer Confidence: Comfortable initiating conversations, building rapport, and handling diverse customer inquiries. • Well-Spoken and Presentable: Clear communication skills with a polished and professional appearance. • Self-Starter: Able to work independently and proactively in a busy market environment. • Passion for Beauty: A genuine interest in cosmetics and skincare trends. • Adaptability: Thrive in a fast-paced, outdoor market setting, adjusting to changing customer traffic and weather conditions. Preferred Skills: • Experience with makeup demonstrations

Based in Chiswick W4 > Hours - 35-40hrs per week - Weekdays & Weekends Salary - Starting at £11.44 - tronc Daily & service charge.Responsibilities: Demonstrate personality and warmth towards customers and colleagues and be an ambassador of Le Vacherin Keep an eye on tables and alert waiting staff if customers require assistance Arrange tables for large parties and prepare the restaurant floor Assisting in preparation for service Collaborate with waiting staff to ensure that tables are cleared, cleaned, and ready for the next party Assist in washing dishes if the kitchen staff fall behind during the busier times of the day Communicating any issues with the managers or supervisors. Demonstrating a positive approach to own role and teamwork and acting as a role model to new members of the team Personal Attributes & Skills Required: Confident in a busy, high-end environment Good communication skills / Attention to detail Enthusiasm to develop your skills and knowledge plus those around you Adaptability to change and willingness to embrace new ideas and processes Positive and approachable manner / Team player qualities Desire to advance their career with us at Le Vacherin and further develop within the team Career Development: Food Safety / First Aid / Health & Safety in the Workplace – Once the probationary period has passed, we will ensure that the employee has all the relevant training/study materials to complete all courses. Language & Personal Development Courses - We offer lessons and study materials in both English & French and a variety of Personal Development courses available to all staff members with all costs covered by the Company. Staff Perks Daily Meals On Duty 50% Employee Discount off Food Items for Family and friends

looking for a versatile chef de partie , for a busy European restaurant , in Holborn , cooking all fresh ingredients , menu changes every three months, basic wage £13.64 per hour then depending on season. low season 2.50 - 3.50 tronc per hour and then on hi season 3.50 - 5.00 per hour , depending on business , staff food and uniform supplied , trailing straight away , must have right to work and full time please. skills needed • Excellent verbal and written communication skills • Organisational skills • In-depth knowledge of the standards of baking, cooking and grilling techniques • Ability to work under pressure and in a fast-paced environment • Ability to quickly learn new recipes and new cooking procedures • Time management skills • Ability to work efficiently and cooperatively in a team environment • Ability to solve problems quickly

We are looking for an outstanding and talented Sous Chef to join our the team at the (venue). Nest is a brand new bar and kitchen serving some of London’s best cocktails right next to Spitalfields Market and Liverpool Street Station. Open till late offering a vibrant atmosphere, full dining menu with craft beers and delicious cocktails served by an experienced team of mixologists. Pulsating with energy, NEST is the ideal spot to meet with colleagues, clients and friends alike. With an electric atmosphere, expansive space and top-quality cocktails, it is the go-to drinking destination for any and every occasion. This amazing opportunity is ideal for someone who loves working with fresh premium and seasonal products and preferably experience within gastro pubs; loves working in a busy kitchen; understands and delivers a perfect service with or without the Head Chef present; can lead the kitchen team to success consistently and is excited by innovation and change to secure outstanding results for the business. You Are: Able to take responsibility for our kitchen team in absence of the Head Chef to ensure service, safety and security expectations are all met to the the highest of standards Passionate about training our team to ensure they have the knowledge needed to excite our customers and deliver outstanding food Able to work with the Head Chef to train and uphold the agreed standards Able to assist the General Manager and Head Chef in identifying potential opportunities and products to maximise sales and enhance the customer experience Able to prepare and present all our food dishes to an outstanding standard of presentation as appropriate for the day of the week and time of day Able to support the Head Chef in the development, implementation and review of the menu to maximise sales in line with pub vision and business plan We Offer: A great training and development programme Career progression and promotion opportunities with regular new openings 30% off the total bill at our pubs, bars and restaurants The opportunity to make strategic decisions within your business – not simply following a branded template! An attractive base salary and fun working environment Annual team trips abroad, regular management incentives and socials – a fun, family atmosphere Employee Assistance Programme (EAP) Who We Are: Part of the award-winning Urban Pubs & Bars (Publican Awards Best Managed Pubs 1-50), a fast-growing independent hospitality group with an incredible and diverse range of pubs, bars and restaurants all with their own individual identity.

Cultivating a Better 🌎 – that’s our mission. Sounds like a big mission, right? Well, you’re not wrong but at Chipotle, we believe food has the power to change the world. Just two of the ways we do this is by using real ingredients and looking for authentic people to invest in – that’s where you come in. What you’ll bring to the table: • A genuine love for food ❤ • The desire to learn. It’s ok if you don’t have previous experience, that’s where we can help. We’ll provide the training you need to feel confident working at any station 💪🏼 • Energy – you love keeping busy and thrive in fast paced environments 🏃🏼‍♀️ • A real team spirit, looking out for those around you 🤝🏼 What’s in it for you: • If your restaurant is a top performer, you can earn a week’s pay every 3 months • 50% employee discount • Free food whilst working • Free English language lessons • Opportunity to grow, (90% of our management roles are filled internally) • Referral bonus scheme • Access to Chipotle’s wellness hub • 28 days of holiday plus an extra day after one year Whatever your goal, we want to help you get a real start.

Our Kitchen Assistants/Team Members are responsible for preparing our food offering to the highest quality and standards. Their role is crucial in maintaining a smooth and efficient operation in the kitchen. Opening hours: from 10.00am to 2.00am from Monday to Sunday What you'll do at Pasta Evangelists: - Ensuring that the kitchen is set up and ready for each service with the right amount of prepared Pasta Sauces and other ingredients that ensure the right amount for quick service but does not negatively impact food costs i.e. wastage. Including preparing par levels in the pre-prepared cold delivery fridge. - Wear a full smart clean uniform to the brand standard at all times whilst on shift and protective clothing as required. - Ensure the full Pasta Evangelists Standard is adhered to, thereby ensuring our Pasta and other Products are kept to the highest possible standard for Best product quality to our customer. - To ensure that the kitchen is exceptionally clean and complies with all Health and Safety / Quality and Safety regulations. - To keep an eye on the Availability and Inform the Team leaders and wider team in advance. - Document and keep a record of information on food as appropriate to the company policy and effective date labelling and make sure stock rotation principles (FIFO) are fully adhered to. - Ensure that all par levels are maintained. - Ensure any food wastage is recorded accurately. - Utilise the SOP to maximise the quality and speed of food readiness. - For all equipment i.e. Fridges, Pasta Boiler, Ovens, Microwaves etc ensure that the right temperature records are kept and the correct procedures are followed for safe food handling. - Ensure all equipment is maintained to the SOP standard. E.g. Kitchen management system, oven, fridges, freezers etc. - Preparing and cooking food to the highest of standards and complying with the preparation of all food that meets Pasta Evangelist’s requirements as laid out within “How to Cards”. - Ensure all food is prepared quickly, in the correct order, to the How to Card standard and in line with all SOP’s. - Full Checking deliveries into the Store and reporting any issues to the Team Leader/ Manager. To Ensure that all deliveries are Received & stored appropriately and storage requirements are adhered to. - Full Operating the wash-up area effectively and ensuring any equipment used is thoroughly cleaned. - Full Use correct signage whilst cleaning is taking place. - Full Ensure that all rubbish is disposed of correctly at all times, following the company waste management processes in relation to recycling and adhering to Local Authority requirements. - Reporting of any equipment defects quickly to Team leader or Area Manager. - Full Ensure that all close down kitchen procedures are followed and that the kitchen is always clean and prepared as possible for the next shift. - Full Regularly organise pest checks and report any concerns to the Team leader and higher management. Who are you: - You have knowledge of safe food handling, storage, and preparation techniques to prevent foodborne illnesses (preferable). - You are familiar with basic culinary techniques such as chopping, slicing, dicing, and measuring ingredients. - You have the ability to work efficiently in a fast-paced environment, prioritize tasks, and manage time effectively. - You are meticulous and detail-oriented when it comes to food preparation, cleaning, and maintaining kitchen organization. - You have the ability to work well as part of a team, communicate effectively with colleagues, and follow instructions from the Team Leader and/or Area Manager. - You are willing to adapt to changing situations, work schedules, and tasks as required in a dynamic kitchen environment. What we can offer: - £11.44 per hour - £12.44 per hour from midnight onwards. - Monthly bonus according to site performance. - Join a dynamic, fast-moving & diverse team - Regular team socials - Free Pasta Evangelists products - Referral Scheme bonus - Cycle to work scheme - Development Opportunities - you can grow inside the business.

Data Collection & Analysis: Gather data on consumer demographics, preferences, needs, and purchasing habits through surveys, interviews, focus groups, and data analysis tools. Market Trends Identification: Monitor and analyze market trends, competitor activities, and industry changes to identify potential market opportunities or risks. Report Generation: Develop detailed reports that provide insights into market conditions, sales, and customer behavior to guide business decisions. Data Visualization & Presentation: Utilize statistical tools and software to interpret data, create data visualizations, and present findings to management in a clear, actionable format. Customer Insights Development: Collaborate with marketing and product development teams to translate customer feedback and market insights into product or service improvements. Forecasting & Strategy Support: Conduct forecasting and predictive analysis to support long-term strategic planning and decision-making.

The Hound are seeking a Head Waiter to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Head Waiter looking for a new role in an award winning, critically acclaimed group. The Restaurant The third opening from JKS & Dom Jacobs on Chiswick High Road, West London. Following on from the Success of The Cadogan Arms and The George. A modern-day coaching inn built within the walls of a Victorian police station, now the perfect stop for a pint, a meal, or a bed for the night. Headed up by Managing Director Dom Jacobs, with food by Culinary Director James Knappett. The menu focuses on simply prepared British produce, celebrating the provenance of locally sourced fish, meat, and fresh vegetables, as well as sharing roasts on Sunday. Drinks range from cocktails to a carefully curated wine list, and a comprehensive beer list. The Position The ideal Head Waiter/Waitress will have: • Previous experience as a Senior Waiter/Supervisor in a quality pub or restaurant • Passion for delivering exceptional guest experience • A keen interest in hospitality, with a desire to learn and develop with us • Excellent attention to detail and a highly personable nature. Benefits & Culture Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as: Treat Yourself • Up to 50% off dining across JKS Restaurants • Retail & Takeaway Discounts • Code App Membership Look After Yourself • Discounted Gym Membership • Company Donations for your involvement with Charities • Employee Assistance Program • Access to Financial Advice • Wedding Gift & New-born Care Package - Celebrating your big occasions Progress Yourself • Access to our fantastic L&D Calendar • A personalised learning & development plan to develop your skills and knowledge • Career progression with a fast-growing, critically acclaimed restaurant group. Be Yourself • Employee referral scheme - paying up to GBP600 per referral • Staff parties & long service awards The Group JKS Restaurants was founded by siblings Jyotin, Karam and Sunaina Sethi in November 2008. The group has received critical acclaim and industry recognition since its inception, including 6 Michelin stars, 3 Michelin Bib Gourmands and one restaurant ranked in the World s 100 Best restaurants. The JKS portfolio currently includes Michelin Starred restaurants Trishna, Gymkhana, Kitchen Table, Sabor and Lyle s; as well as cult favourites Hoppers, BAO, Brigadiers, Berenjak, and Bibi. Pubs include The Cadogan Arms and The George. The group also includes retail outfits Ambassador General Store, Hoppers Cash & Kari, Berenjak Bazaar, BAO Convni, Bubbleshop by Sandia Chang. JKS Restaurants offers a unique chance to either pursue a career in fine dining or develop within casual trend focused cuisine, with opportunities across all disciplines for those looking to progress their careers within a people focused, collaborative hospitality group.

Location: London, W12 7HB Salary: £30,000 - £33,000 Contract: Full-time, Permanent Working Hours: 45 hours per week, 5 days a week Monday - Sunday on a rota basis, shifts are scheduled between the hours of 7am -10pm (subject to change) . Join our vibrant team at Ichiba as the Kitchen Manager, where your culinary leadership and organisational skills will drive our kitchen's success. You will oversee operations, ensuring high-quality food preparation and excellent service in our busy environment, full of Japanese culinary delights. Key Responsibilities Cooking and extensive food preparation Inventory control Oversee the daily back-of-house operations to uphold quality and standards. Manage kitchen staff, providing training and motivation to ensure efficient team performance. Develop and maintain a safe, clean, and organised working environment. Control food costs and manage stock levels effectively to reduce waste and optimise resources. Implement health and safety procedures, ensuring all food hygiene standards are met consistently. Essential Requirements Proven experience as a Kitchen Manager or in a senior kitchen role within a similar environment. Strong understanding of Japanese cuisine and cooking techniques. Excellent organisational and leadership skills with a focus on team development. Ability to work under pressure, multitask, and manage time effectively. Outstanding communication skills for effective collaboration and team management. Possession of relevant food safety qualifications is preferred. Preferred Skills Experience in managing budgets and cost control. Familiarity with using kitchen management software. Knowledge of current food trends and menu creation. A passion for Japanese culture and cuisine is a significant advantage.