Business insider jobs in LondonCreate job alerts

An exciting opportunity as arisen for an Assistant Restaurant Manager to join the team at Street Burger-O2. Street Burger - The O2 is open inside The 02, Greenwich. Street Burger serves signature burgers, seasoned fries, desserts and amazing shakes, cocktails and drinks. The first Street Burger was born in St Paul’s, London and now we’re growing. Our concept and menu is simple and inviting: honest priced burgers with bags of flavour. From the iconic Hell’s Kitchen to the mighty G.F.C. Full throttle. Full flavour. Always. As Assistant Restaurant Manager you must: Have previous experience as a Manager within a busy restaurant environment Have a strong personality with the confidence to play an integral role in a leading the restaurant. Working closely with the General Manager to consistently deliver excellent customer service and an amazing experience for our guests. Confident in leading and motivating a team Have exceptional communication skills with a real passion for hospitality What’s in it for you: Competitive Pay Rate Wage stream employer-Employees can access up to 50% of wages before payday Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3 Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment A fantastic 50% staff discount on food and drink in UK restaurants 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family Preferential Room Rates at Gordon Ramsay Restaurants partner hotels 30% Discount on bookings for your Friends & Family in all UK Restaurants 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels Amazing family meals on duty If you have a passion for food and are looking to develop your career in a best-in-class global restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

The Role We’re on the lookout for a charismatic and energetic Front of House team member to join Made in Puglia, our vibrant spot inside Tooting Broadway Market. This is an ideal opportunity for someone who’s eager to learn, grow, and become an integral part of a close-knit team. If you love connecting with people and are passionate about delivering top-tier service — we want to hear from you! Key Responsibilities     •    Provide warm, memorable service to every guest.     •    Keep the bar and waitress stations clean, organised and guest ready.     •    Take orders accurately, prepare drinks to standard and handle payments confidently.     •    Assist the kitchen with packing and managing Deliveroo orders.     •    Demonstrate strong knowledge of our menu and represent the Made in Puglia brand.     •    Support the management team by handling guest feedback professionally. What We’re Looking For     •    Previous front of house experience is a plus, but not essential — we value the right attitude above all.     •    A confident communicator with a friendly, engaging personality.     •    A team player with a can-do, hands-on approach.     •    Someone who pays attention to detail and strives for excellence in everything they do.     •    A genuine love for food, drinks, and great hospitality.     •    Flexible availability, including evenings and weekends. (Must be available to work Tuesdays, Fridays & Saturdays) Why Join Us?     •    Be part of a growing, independent business with opportunities to develop and progress.     •    Competitive pay including service charge and tips.     •    Delicious staff meals on shift.     •    Staff discounts for you, your family & friends.

At Prosecco Caffè Soho we proud ourselves for our simple, genuine and warm customer service. We are a nice little Italian gem in the heart of busy Soho, where customers can visit and enjoy some amazing Bubbles, have a tasty food treat for an authentic Italian aperitif experience, or simply an authentic Italian coffee with our famous homemade tiramisu’. We are looking for a smiley and positive Font of House to help the management and potentially grow inside the company. Previous experience with coffee and cocktails making, food prepping and handling it’s def a good starting point but we are more than happy to bring the right person up to speed with a good training plan. Working hours are flexible between 30/40, with different shift patterns and rotations. Starting salary per hour based on experience is between 13 and 14 pound gross per hour. Extra tips and monthly budget bonus.

Chef – Part-Time (Self-Employed) Location: Flavour Hubb at Wimbledon Racquets and Fitness Club Opening Hours: 10:30 AM – 3:30 PM & 6:30 PM – 10:00 PM Shifts: Morning and Evening available About Us: Flavour Hubb is a small, independent business located inside the Wimbledon Racquets and Fitness Club. We specialise in fresh, flavourful Malay and Thai cuisine and serve both daily meals and special event catering for club members and teams. We're passionate about sharing authentic Southeast Asian food with our community and are looking for someone who shares that same love for bold, fresh flavours. Who We’re Looking For: We’re looking for an energetic, friendly and hard-working individual to join our kitchen team. Ideally, you’ll have some experience with Thai or Malay cuisine—or at least a strong passion to learn. This is a great opportunity for someone who’s keen to develop their skills and contribute to a growing business. Key Responsibilities: Prepare food efficiently and consistently to high standards Follow food safety and hygiene regulations at all times Assist with food prep, cooking, and plating Help manage food orders and stock organisation Maintain a clean and organised kitchen environment Support the Head Chef with menu development, pricing, and portion control Take and serve customer orders with a friendly attitude Interact with club members and event guests when needed What We Offer: Flexible part-time hours (split into morning and evening shifts) Hands-on experience with authentic Southeast Asian cuisine A friendly, supportive working environment The chance to grow with a unique food concept inside a dynamic sports club If you’re enthusiastic about cooking and love working in a fast-paced, hands-on kitchen, we’d love to hear from you. Whether you're an experienced chef or just starting out but full of passion, get in touch and tell us why you'd be a great fit for Flavour Hubb.

CALLING ALL HOSPITALITY PRO’S As Wait Staff at Albion and East, you will be the friendly face our guests remember. You will know our menu inside out and recommend your favourites. Maintain high standards of the service and make guest experience memorable. THE GOOD STUFF... · Flexible shifts - to fit around the other important things in life. · Every shift you work, we will fuel you with pizza or pasta on us (thank you chef) · Love dining out? You'll love it even more with a 25% discount across all our bars. · 28 days holiday. · Development and career progression, 80% of all our management roles are filled internally. · Length of service awards. · An awesome referral scheme – Good people know good people. · Uniform provided. · Excellent tronc renumeration. · Opportunity to learn service standards, be cross trained and learn bartending skills, attend coffee training and qualify as barista. · Ever changing offering with premium products. WHAT WILL I BE DOING? Greet, serve and look after our guests. Maintain the highest standards of cleanliness. Work with our team to create a friendly atmosphere. Be open to learning new skills, fully understand our menus and be able to make recommendations to our guests. Take ownership of and thrive in a busy section. Know our products, tills and operating systems. WHO ARE WE? Albion & East operates upscale urban bars with wood-fired artisan pizza, humble social food and in-house bakeries. Cocktail bars and banquet halls of old reclaimed decadence, offering coffee and hot-desking by day, cocktails and pizza by night for the revellers, and an Italian feast for those seeking weekend brunch. We distil our own small batch gin at each site and offer gin blending & cocktail masterclasses too. WHAT’S THE DEAL? · 35-40h per week. · Salary up to £15.5 per hour

Sales Consultant within our International Student Recruitment Team: As a Sales consultant, you'll need to: identify and respond to the needs of students or education agents or Universities. Ilford College of Business Management is a rapidly growing international Recruitment education consultancy focused on helping ambitious students to achieve places at world-leading universities and work with our agents and students to understand their admission problems and develop a solution using education theory. Present your ideas and solutions in an effective Ilford College of Business Management is a leading Educational services organization providing a new generation of counselling. You'll give customers Information, help and advice about Universities courses or services with the aim of making sales and retaining clients. We are student recruitment company where all students from inside UK and outside UK from South Asia ,Africa and Middle East to Europe and UK. You'll build positive relationships in order to gain a better understanding of your clients' recruitment needs and requirements. you'll be responsible for identifying and pursuing new business opportunities, building and maintaining lasting relationships with clients, and driving sales growth for the company.. You are expected to deploy advanced selling principles and provide timely sales advice. You will work closely with the sales team to ensure alignment with agreed strategies and practices. You have to work both in the office and on the field, where they find clients and negotiate prices. Sale Consultant, will deal with the universities in the UK and Europe In all our universities and colleges with which we are affiliated and deliver Sales material to our Clients, Associate and students in the UK and outside the UK in South Asia, Middle East and Africa. Success in this role is demonstrated by providing strategic support and valuable inputs, helping firms generate leads and meet its sales objectives. Sales Consultant Duties and Responsibilities: - Acting as a point of contact between Students, Associate and Universities, Colleges. - maintain relationships with students, agents and Universities to understand their needs. - Engage with offer holders through multiple communication channels. - you will be meeting with many students, parents, agents and universities every day. - Contributing to our rapidly growing UK and international marketing and sales strategies. - Responding to Clients queries and resolving their objections to get them to make a purchase. - Working closely with students through online consultations, mentoring them throughout the application process, leading them on their journey to their dream university. - Playing a pivotal role in the commercial success of the company by pushing forward new leads to drive sales cycles towards completion. - Providing associates, students with detailed and accurate quotations and cost calculations. - Meeting with Students, Associates and Universities virtually or during sales visits. - Collaborate with the marketing team to develop and implement effective sales strategies. - Maintain accurate and up-to-date records of all sales activities in our Company system. - Creates sales plans and recommends cost-effective sales practices. - Represent Escape Ilford College of Business Management at events and exhibitions as needed. - Serves as primary sales resource and helps address issues.

Chef – Weekend Role with Growth Potential Location: Mac Bae The Golden Anchor Pub, Peckham/Nunhead Hours: Weekends Only (with scope to increase as the business grows) Experience: Minimum 1 years in a professional kitchen. Food Safety trained Trials Available: Every weekend ( 1 slot for this weekend available ) About Mac Bae Mac Bae is a bold Caribbean kitchen with a Latin twist, proudly based inside The Golden Anchor in Peckham/Nunhead. Our menu centres around indulgent, creamy mac and cheese topped with elevated ingredients like seasoned lamb, tender steak, fresh seafood, and more. We’re a passionate, fast-growing startup serious about flavour, hospitality, and building a supportive, high-energy workplace where people feel valued and can thrive. The Role We’re on the lookout for a talented, motivated chef to lead our kitchen during weekend services. With plans to expand our operating days to Wednesday–Sunday within the next 3–6 months, this role offers a clear pathway to Kitchen Manager for the right candidate as the business grows. Key Responsibilities: Lead kitchen operations during service with confidence and professionalism Prepare, cook, and present high-quality dishes in line with our brand standards Maintain consistency in taste, presentation, and food safety Manage inventory, ordering, and kitchen prep to ensure smooth service Train and support junior team members during prep and service Uphold strict hygiene, cleanliness, and organisational standards Contribute ideas for menu development and specials Stay calm, focused, and solutions-driven in busy, high-pressure situations Who We’re Looking For Minimum 3 years’ experience in a commercial/professional kitchen Strong leadership, time management, and communication skills Passion for bold, modern Caribbean and Latin flavours High attention to detail with excellent cleanliness and organisational habits Comfortable working in a fast-paced, startup environment Committed to delivering outstanding food and customer service Positive, proactive, and hands-on attitude Why Work With Us? - Be part of a growing brand with opportunities for creative input - Clear route to Kitchen Manager as we expand to 5-day service - No early morning shifts - Supportive, collaborative, and respectful team culture - One-month training period to learn our menu and systems - Three-month probation period - Paid monthly Interested? We’d love to hear from you — drop us a message to find out more.

Location: Mac Bae at The Golden Anchor Pub, Peckham/Nunhead Hours: Weekends Only Experience Required: Minimum 2 years in customer-facing roles About Us: Mac Bae is a vibrant new Caribbean kitchen with a Latin twist, based inside the Golden Anchor Pub in Peckham/Nunhead. Our menu centres around rich, cheesy mac and cheese dishes, topped with premium ingredients including seafood, lamb, steak, and chicken. We are a passionate startup looking for team members who want to grow with us and help shape the future of the brand. At Mac Bae, we believe in building a respectful, productive, and enjoyable workplace. We value teamwork, professionalism, and a commitment to excellent service. We’re here to create unforgettable food and great vibes for our customers – and we expect our team to do the same. Role Responsibilities: Deliver warm, engaging, and attentive service to all customers Maintain a friendly and professional attitude at all times Confidently communicate menu options, specials, and upsell items to increase revenue Handle customer queries or complaints calmly and effectively Take accurate orders and ensure timely service with the kitchen team Support the front-of-house area with cleanliness and organisation Work closely with a small, motivated team and contribute positively to the business culture Who We’re Looking For: Minimum 2 years of experience in hospitality or customer-facing roles Excellent communication and interpersonal skills Natural people person – enthusiastic, positive, and team-oriented High attention to detail and a proactive attitude Strong understanding of the importance of great customer service Must be available on weekends Benefits: Work with a passionate startup – real opportunities for rapid growth Fast-track promotion based on performance No early mornings One-month training provided Three-month probation period Paid monthly

Job Title: Chauffeur – Independent London-Based Chauffeuring Service Location: Primarily Greater London and surrounding areas Employment Type: Full-Time / Part-Time (depending on availability) About Us: We are a small, independent chauffeuring business that prides itself on delivering a discreet, professional, and personal service to a loyal client base. Our clients range from business professionals and executives to private individuals and high-profile guests. We’re looking for a professional, polished, and highly reliable chauffeur to join our growing team. Role Summary: As a chauffeur, you will be responsible for providing a premium, door-to-door service with a strong emphasis on punctuality, safety, discretion, and excellent client care. You will represent the business at all times, often acting as the first and last impression our clients receive. Key Responsibilities: • Safely transport clients to and from destinations in and around London and occasionally further afield. • Maintain a professional, courteous, and discreet demeanor at all times. • Ensure vehicles are kept impeccably clean, well-maintained, and presentable inside and out. • Monitor traffic, weather, and road conditions to plan optimal routes and avoid delays. • Handle luggage and personal belongings with care and respect. • Keep accurate records of journeys, timings, and mileage where required. • Offer assistance to clients when entering or exiting the vehicle. • Maintain confidentiality and protect the privacy of all clients. Requirements: • Full, clean UK driving licence. • Proven experience in a professional chauffeuring or executive driving role (preferred but not essential). • Exceptional knowledge of London roads, traffic patterns, and key landmarks. • Strong customer service and interpersonal skills. • Excellent time management and reliability. • Immaculate personal appearance and a calm, composed demeanor. • Flexible availability, including evenings, weekends, and occasional last-minute bookings. • Ability to remain calm under pressure and adapt to changing circumstances. Desirable: • PCO licence (Private Hire Driver’s Licence). • Experience driving luxury vehicles (e.g., Mercedes-Benz S-Class, BMW 7 Series, Range Rover). • Understanding of etiquette when working with high-profile or VIP clients. What We Offer: • Competitive rates of pay. • Opportunity to work with a reputable and growing independent company. • Use of high-quality vehicles. • Supportive and respectful working environment. • Flexible working arrangements where possible.

Chef – Weekend Role with Growth Opportunity Location: Mac Bae @ The Golden Anchor Pub, Peckham/Nunhead Hours: Weekends Only (Potential to expand as business grows) Experience Required: Minimum 3 years in a professional kitchen About Us: Mac Bae is a fresh Caribbean kitchen with a bold Latin twist, proudly operating inside The Golden Anchor in Peckham/Nunhead. Our signature dishes revolve around rich, creamy mac and cheese topped with elevated ingredients like seasoned lamb, tender steak, fresh seafood, and more. We’re a passionate startup with big goals and even bigger flavours. At Mac Bae, we believe in fostering a respectful, productive, and high-energy environment. We’re committed to building a workplace where team members feel valued and empowered to grow. We take both our food and our customer experience seriously — and we're looking for someone who does the same. Role Responsibilities: Lead the kitchen team during service with confidence and professionalism Prepare, cook, and present high-quality dishes in line with our brand vision Ensure consistency in taste, presentation, and food safety standards Oversee inventory, prep, and ordering to keep kitchen operations smooth Train and guide junior staff during service and prep Uphold kitchen hygiene, cleanliness, and organisation Collaborate on menu innovation and specials Maintain a calm, solution-focused attitude in high-pressure situations Who We’re Looking For: Minimum 3 years of experience in a commercial kitchen Strong leadership and time-management skills Passion for bold flavours and modern Caribbean/Latin cuisine High attention to detail and standards of cleanliness Able to work efficiently in a startup environment with limited resources Committed to excellent food and customer experience Positive, team-oriented mindset with a hands-on attitude Why Join Mac Bae? Be a key part of a growing brand with room for creative input Fast-track to Head Chef or leadership positions for the right person No early morning shifts Collaborative and respectful team culture One-month training period to get up to speed with our menu Three-month probation period Paid monthly

Boldly colouring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. KEY ATTRIBUTES Ø Possess a good command of English Ø An excellent verbal manner and proven customer service skills Ø Good knowledge or experience of the hospitality industry Ø Good organisation skills with an attention to detail Ø A team Player with flexible & positive attitude Ø Hardworking and consistent DESIRABLE ATTRIBUTES Ø Previous experience in food and beverage Ø Previous experience using Micros system Ø Be able to demonstrate experience in complaint handling Ø Passion for the hospitality industry Ø Able to work in a fast paced environment & remain calm under pressure Ø Previous brand experience or knowledge MAIN SCOPE OF ROLE As an In Room Dining Waiter crucial part of your job is not only to deliver food and beverage to the room but also to create memorable experiences, establish a connection and add a personal touch. You work closely with Whatever Whenever, Events, Events, MixBAR and Lounge as we know that team work is how we can achieve outstanding service quality for our guests. You are also involved with individual WOW moments, personal requests and responsible of delivering guest amenities according brand standards. MAIN DUTIES & RESPONSIBILITIES This role requires the following responsibilities, which include but are not limited to; Ø Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies Ø Provides guests with exceptional service in order to achieve customer satisfaction Ø Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines Ø Set up and deliver all VIP amenities Ø Service all meetings rooms in accordance with Event orders and established policies and procedure Ø Complete all shift side work as outlined in the hotel’s operating policies and procedures Ø Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales: report all communication to immediate supervisors Ø Perform all cash handling responsibilities in accordance with company policies and procedures Ø Perform any other job- related as assigned. As per business needs and at the request of direct supervisor and/or management, the talent could be required to perform other tasks outside of those listed above.

At Prosecco Caffè Soho we proud ourselves for our simple, genuine and warm customer service. We are a nice little Italian gem in the heart of busy Soho, where customers can visit and enjoy some amazing Bubbles, have a tasty food treat for an authentic Italian aperitif experience, or simply an authentic Italian coffee with our famous homemade tiramisu’. We are looking for a smiley, positive, cool supervisor to help the management and potentially grow inside the company. Previous experience with coffee and cocktails making, food prepping and handling it’s def a good starting point but we are more than happy to bring the right person up to speed with a good training plan. Working hours are flexible between 30/40, with different shift patterns and rotations. Salary per hour based on experience is between 13 and 15 pound gross per hour. Previous experience in the role is a must

Chair Rental Opportunity at Wavi London – Hidden Gem in Hackney Are you a talented hairdresser with an established client base, looking for a fresh and flexible space to work your magic? We’ve got the perfect spot for you! Welcome to Wavi London – a unique salon experience tucked inside a beautiful gift shop in the heart of Hackney. Our cozy, intimate setting offers not just charm but natural exposure to walk-in clients, making it an ideal location to grow your business in a relaxed and creative environment. What We Offer: ✂️ Chair rental for self-employed stylists 📍 Prime Hackney location with great foot traffic 🛍️ Built-in visibility from our quirky gift shop setting 🕒 Flexible hours to suit your lifestyle 💰 Commission-based opportunities also available This is a fantastic opportunity for professional, motivated stylists who are ready to thrive in a supportive, one-of-a-kind space. Come join us at Wavi London where community, creativity, and great hair come together.

Job Title: Chauffeur – Independent London-Based Chauffeuring Service Location: Primarily Greater London and surrounding areas Employment Type: Full-Time / Part-Time (depending on availability) About Us: We are a small, independent chauffeuring business that prides itself on delivering a discreet, professional, and personal service to a loyal client base. Our clients range from business professionals and executives to private individuals and high-profile guests. We’re looking for a professional, polished, and highly reliable chauffeur to join our growing team. Role Summary: As a chauffeur, you will be responsible for providing a premium, door-to-door service with a strong emphasis on punctuality, safety, discretion, and excellent client care. You will represent the business at all times, often acting as the first and last impression our clients receive. Key Responsibilities: • Safely transport clients to and from destinations in and around London and occasionally further afield. • Maintain a professional, courteous, and discreet demeanor at all times. • Ensure vehicles are kept impeccably clean, well-maintained, and presentable inside and out. • Monitor traffic, weather, and road conditions to plan optimal routes and avoid delays. • Handle luggage and personal belongings with care and respect. • Keep accurate records of journeys, timings, and mileage where required. • Offer assistance to clients when entering or exiting the vehicle. • Maintain confidentiality and protect the privacy of all clients. Requirements: • Full, clean UK driving licence. • Proven experience in a professional chauffeuring or executive driving role (preferred but not essential). • Exceptional knowledge of London roads, traffic patterns, and key landmarks. • Strong customer service and interpersonal skills. • Excellent time management and reliability. • Immaculate personal appearance and a calm, composed demeanor. • Flexible availability, including evenings, weekends, and occasional last-minute bookings. • Ability to remain calm under pressure and adapt to changing circumstances. Desirable: • PCO licence (Private Hire Driver’s Licence). • Experience driving luxury vehicles (e.g., Mercedes-Benz S-Class, BMW 7 Series, Range Rover). • Understanding of etiquette when working with high-profile or VIP clients. What We Offer: • Competitive rates of pay. • Opportunity to work with a reputable and growing independent company. • Use of high-quality vehicles. • Supportive and respectful working environment. • Flexible working arrangements where possible.

CALLING ALL HOSPITALITY PRO’S We are looking for hospitality and service loving candidates with a passion for people, food and drink. Whether you are an experienced manager or a supervisor looking for their next step, we offer all of our assistant managers a training programme that can get you to General Manager level inside a year. THE GOOD STUFF... Flexible shifts - to fit around the other important things in life. Free meals and drinks when working. Love dining out? You'll love it even more with a 25% discount across all our bars. Structured training Plan and related £2kpa pay increase in your first year. 28 days holiday. 3 reviews a year with your Operations Manager. Development and career progression, 80% of all our management roles are filled internally. Length of service awards. Annual AGM for all our Assistant Managers. An awesome referral scheme – Good people know good people. Advanced management training sessions in service, atmosphere management, financials and hospitality standards. Uniform provided. Excellent tronc renumeration. Ever changing offering with premium products. Bonus opportunities. Paid breaks. WHAT WILL I BE DOING? As a key player in the management team, you will assist the General Manager in recruiting, training, and coaching your team. Creating an amazing experience for our customers. Service and standards are your number 1 priority. Thereafter managing a hospitality business through stock takes, rotas planning and cost management. You will be responsible for maintaining our venues to the highest standards and delivering amazing results through people. SYSTEMS WE OPERATE Design My Night / Collins – reservations / events Access – tills / ordering / stock management S4 Labour – Labour / payroll / HR CPL - Training We will train you on our systems, experience not essential. WHO ARE WE? Albion & East operates upscale urban bars with wood-fired artisan pizza. Cocktail bars and banquet halls of old reclaimed decadence, offering coffee and hot-desking by day, cocktails and pizza by night for the revellers, and an Italian feast for those seeking weekend brunch. We distil our own small batch gin at each site and offer gin blending & cocktail masterclasses for good measure. WHAT’S THE DEAL? 48h per week. Starting Salary £31,500pa Increase of +£2kpa in year 1 on completion of your training. Service charge which averages between £8,000 to £10,000pa (uncapped) Total package between £39kpa and £ £42kpa. 5 things we ask from everyone Be nice Tell the truth Do what you say you are going to do Be available Say hello and goodbye