Job Description: Cafe General Manager at Pique Salary:35,500k (incl. Service charge) Perks: Class pass membership 40% off Pique cafe offering Who are we? Pique was founded in 2017 as a picnic delivery company and since then has grown into one of London’s most sought after caterers for breakfast & lunch events. The dream was always to open a café and this dream became a reality in January 2024 when we opened our first site on Lavender Hill. The café is popular both in the week and weekends as both a breakfast, brunch and lunch spot. It seats up to 40 inside with seating for another 20 outside. The café has gone from strength to strength and is becoming a real part of the Lavender Hill community. We run a fortnightly book club, ran a successful first ‘pub’ quiz night and are looking to grow this side of things. Our mission is to bring fun, delicious, innovative, restaurant quality food to Londoners, whether that be at home, the office, park or our café. We focus on the informal nature of picnic dining- the relaxed feeling of being with friends, with easy to eat, crowd pleasing food. Our focus on sustainability, quality and style sets us apart from the rest. Essential Experience & Skills • Experienced in managing large teams and busy services, • Passionate about hospitality & customer service, • Strong Barista skills (dialling in, latter art, espresso pulling), • Upbeat and able to lead a team to deliver exceptional service at all times, • Intuitive, quick to think on their feet, and able to keep a level head during busy and challenging times, • Well-presented and a good team player, • An excellent communicator, • Keen eye for detail and sense or urgency Key Responsibilities: Team • Ensure customer service excellence remains the top priority in all café operations, Ensure the FOH team represents the Pique brand by providing top-tier service with energy and enthusiasm., • Serve as the main point of contact for the team, addressing business-related queries or directing staff to the appropriate department or person., • Accurately record all staff sick days and annual leave in line with Head of Operations, • Recruit, train, and motivate staff to deliver enthusiastic and exceptional customer experiences., • Ensure staff rotas align with contracted hours while adapting to fluctuating business levels to maintain reasonable labor costs Operational • Maintain operational consistency, including opening/closing procedures, customer service, check-backs, and ensuring the café remains clean and presentable through in-service checks., • Handle customer complaints, ensuring that any issue is escalated to the management team (GM, Assistant Manager, or Supervisors) this includes replying to reviews (Just GM), • Oversee daily completion of checklists in accordance with health and safety protocols, updating procedures as necessary based on business or service changes., • Keep the Maintenance record and pest control record updated and in use (along with the head chef), • Increase café revenue, reported every 3 months through sales efforts and successful events and general running of the cafe - this is not a streamline increase and should be reported as such with relevant data, • Ensure the Pique brand remains highly visible through consistent, high-quality service, active community involvement, and strong team performance as well as social media representation on any relevant platforms Event Coordination • Manage customer enquiry regarding café events and private bookings and cafe catering pre orders, • Help organize staffing, and handovers for relevant events, • Gather and analyse feedback post-event to improve offerings and ensure customer satisfaction.
Overview: We are seeking a skilled part-time Multi Drop Delivery Driver to join our team. Jones is a family run catering butchers (est. 1962), with a close-knit team of butchers, production operators, warehouse assistants and delivery drivers, supplying meats from around the world to London and the Home Counties. Reports in to our Transport Manager and Managing Director. Relevant driving experience is preferred. Must hold a full manual UK driving licence. Responsibilities: • Fulfil daily delivery run competently and professionally, • Keep the delivery vehicle clean inside and out, • Carry out any minor repairs necessary, i.e. Change tyres or bulbs, • Handle any customer returns, • Check accuracy of orders before loading onto the delivery vehicle, • Daily loading of delivery vehicles in a logical order, • Ensuring fuel, oil, screen wash and adblu levels are topped up, • Carry out vehicle checks Skills: • Time and workflow management, • Customer relations, • Flexible & creative thinker with good problem-solving skills, • Proficient in road safety practices and regulations, • Experience working in a fast-paced environment, • Attention to detail and ability to multitask effectively, • Self-motivated & positive attitude We offer competitive pay rates based on experience. This is a part-time position with overtime potential on a weekly basis and opportunities for career growth within our organization. If you are passionate about standards and thrive in a fast-paced environment, we would love to hear from you. Job Type • Part-time - 18hrs/week, • Permanent Pay • £14.50/hr Bonus Schemes • Annual performance bonus, • Sales rewards scheme, • Employee of the month Holidays & Benefits • 28 days p.r. (including bank holidays), • Cost price meat, • Nest pension scheme option Schedule – 18hrs/week • 05:00 to 14:00, • Fridays & Saturdays, • Overtime potential Work Location In Person – Brixton, London (Base)
Sales Consultant within our International Student Recruitment Team: As a Sales consultant, you'll need to: identify and respond to the needs of students or education agents or Universities. Ilford College of Business Management is a rapidly growing international Recruitment education consultancy focused on helping ambitious students to achieve places at world-leading universities and work with our agents and students to understand their admission problems and develop a solution using education theory. Present your ideas and solutions in an effective Ilford College of Business Management is a leading Educational services organization providing a new generation of counselling. You'll give customers Information, help and advice about Universities courses or services with the aim of making sales and retaining clients. We are student recruitment company where all students from inside UK and outside UK from South Asia ,Africa and Middle East to Europe and UK. You'll build positive relationships in order to gain a better understanding of your clients' recruitment needs and requirements. you'll be responsible for identifying and pursuing new business opportunities, building and maintaining lasting relationships with clients, and driving sales growth for the company.. You are expected to deploy advanced selling principles and provide timely sales advice. You will work closely with the sales team to ensure alignment with agreed strategies and practices. You have to work both in the office and on the field, where they find clients and negotiate prices. Sale Consultant, will deal with the universities in the UK and Europe In all our universities and colleges with which we are affiliated and deliver Sales material to our Clients, Associate and students in the UK and outside the UK in South Asia, Middle East and Africa. Success in this role is demonstrated by providing strategic support and valuable inputs, helping firms generate leads and meet its sales objectives. Sales Consultant Duties and Responsibilities: • Acting as a point of contact between Students, Associate and Universities, Colleges., • maintain relationships with students, agents and Universities to understand their needs., • Engage with offer holders through multiple communication channels., • you will be meeting with many students, parents, agents and universities every day., • Contributing to our rapidly growing UK and international marketing and sales strategies., • Responding to Clients queries and resolving their objections to get them to make a purchase., • Working closely with students through online consultations, mentoring them throughout the application process, leading them on their journey to their dream university., • Playing a pivotal role in the commercial success of the company by pushing forward new leads to drive sales cycles towards completion., • Providing associates, students with detailed and accurate quotations and cost calculations., • Meeting with Students, Associates and Universities virtually or during sales visits., • Collaborate with the marketing team to develop and implement effective sales strategies., • Maintain accurate and up-to-date records of all sales activities in our Company system., • Creates sales plans and recommends cost-effective sales practices., • Represent Escape Ilford College of Business Management at events and exhibitions as needed., • Serves as primary sales resource and helps address issues.