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  • Manager of Client Care
    Manager of Client Care
    16 days ago
    Full-time
    London

    WHO ARE YOU? After years of success in Canada, UROSPOT is expanding into the UK. As the Manager of Client Care you truly change lives. Using your nursing / healthcare background, you will lead our client experience team and ensure the clients who walk through our door, frustrated by their pelvic health challenges, receive world class care that restores their freedom, confidence, and trust in their body again. You ensure clients leave feeling educated and empowered about their health and wellness. At UROSPOT you’ll become a subject matter expert on all things pelvic health. You will lead our pelvic health done differently care model that incorporates education, health coaching and our non-invasive, disruptive technology that restores the fitness of the pelvic floor musculature to help improve quality of life for those struggling with bladder leaks, urgency, frequency, prolapse, GSM etc. No more changing pads and nappies as a nurse / healthcare professional. Our clients stay fully clothed throughout their journey at UROSPOT. You will build relationships with our clients by leading all client consultations, developing an individual care plan for each person and inspiring them to prioritize their health. Your impeccable listening skills, empathetic understanding and contagious passion will help ensure our clients feel heard, understood and are provided the hope they so deserve. You are a natural storyteller and leader. Your warmth, competence and professional appearance immediately build trust; making people feel comfortable. Your attention to detail will ensure a meaningful brand experience every time you interact with a client. You are excited to lead a small team of like-minded people passionate about improving women’s health. You are a confident coach and enjoy helping others succeed as well as inspiring a team around a common goal. Passion with purpose is what you’ve been craving. Setting a goal and crushing it lights you up inside. Leading a small team excites you. A regular Monday-Friday schedule feels like a dream come true. We can’t wait to meet you. JOB DUTIES: • As a passionate brand ambassador, take lead role in client consultations. Review intake forms in advance of consultation. Listen empathetically and question brilliantly to build an individualized care plan for each client. In a safe and effective manner provide trial treatment and coordinate their treatment protocol with the help of our Client Care Administrator. You are the ultimate owner of client experience., • Responsible for conversion from interest through to treatment., • Fully understand how to perform every role in the clinic operations. You are able to step in wherever necessary when staffing shortages occur or to cover breaks., • Correct performance in each role if process is not being adhered to., • Handle all customer complaints and comments in a professional, timely and mindful manner knowing “clients at our core” is a core value at UROSPOT., • Respect and protect the rights of clients, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse., • Maintain and model appropriate personal boundaries with clients, and refrain from involvement with client personal affairs or other business that may constitute a conflict of interest., • Ensure that all direct reports delivering treatment comply with company policies, procedures, and ethical standards. Ensure clients receive exceptional care during their treatment protocol., • Ensure correct reporting procedures for all client sessions are entered completely and efficiently., • Ensure that team members adhere to all appearance standards, personal hygiene and safety procedures and guidelines., • Ensure that safe work practices are followed., • Contribute ideas and oversee and assist with the planning and implementation enhancements that make our client experience better., • Analyze departmental operations and identify areas requiring improvement., • Submit any required reports on time and complete., • Communicate effectively and use a professional approach with all team members, managers, supervisors, clients, and stakeholders., • Knowledge of external regulatory bodies governing the organization. This includes partnering with clinic owner to ensure policies and procedures adhere to CQC expectations., • Assist the owner in the hiring of staff., • Maintain current credentials as required for employment. JOB REQUIREMENTS: • Registered healthcare professional (e.g. RN / BScN or other healthcare professional); current certificate of competency from the appropriate regulating body and must be in good standing (e.g. NMC), • Completion of an Enhanced DBS check., • Further education / interest in women’s health, pelvic health or other related specialism., • Familiarity with CQC and keen to ensure the UROSPOT services adhere to all policies and procedures., • Sales and client management experience is an asset., • You are a storyteller, a planner, a lover of being organized., • Passionate about helping people., • An innate leader – you have led teams before and relish this opportunity., • Able to set expectations, delegate and monitor progress of all direct reports., • Effective leadership skills, with a strong focus on mentoring and motivation of employees., • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills., • You believe in women's empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better. WORK CONDITIONS: • Work environment is one where you bring clients joy, freedom and confidence in a beautiful setting., • Currently a Monday-Friday operation during the day. Possibility of Saturdays in the future with expansion., • Interaction with clients, employees and owners., • Occasional help at marketing events. Acknowledgement and Agreement UROSPOT is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons. As such, UROSPOT will provide reasonable accommodation for any applicant, as requested during the hiring process.

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  • Restaurant Manager
    Restaurant Manager
    25 days ago
    £42000–£45000 yearly
    Full-time
    Dalston, Hackney

    Corrochio's is on the hunt for a talented restaurant manager to join our team. This is an opportunity to embark on a rewarding journey within the hospitality industry with a fast-growing family-run resturant and bar business. At Corrochio's we pride ourselves on delivering an unforgettable experience from the moment our guests arrive, until they leave. We are three Mexican concepts in one - traditional regional Mexican resturant (Corrochio's), a cocktail bar, agaveria, and Mexican distillate bar (Cinco), and a late-night party destination (Cantina) in the heart of Dalston, opened by Guadalajara native Daniel Carrillo in 2021. Who Were Looking For: • Previous Experience - Must have at least two years experience as a Restaurant Manager., • Personality: A positive and confident person who understands hospitality beyond just serving food and drinks., • Guest Experience: Passionate about providing outstanding guest experiences and ensuring that guests feel comfortable and valued., • Appearance: A professional, well-dressed appearance that conveys experience and authority., • Leadership and Organisation: Strong leadership and organisational skills., • Problem-Solving Under Pressure: Ability to handle pressure and resolve challenges effectively., • Tech-Savvy: Familiarity with reservation platforms and point of sale (POS) systems ( we are currently SevenRooms & Square), • Work Ethic: Someone who is proud of their work and workplace. What you'll be doing: • Oversee the day-to-day restaurant operations, ensuring exceptional hospitality to encourage higher standards & encourage our guests to return., • Support our GM with activities in Cinco (cocktail bar) and Cantina, while your primary responsibility remains the restaurant Corrochio's., • Lead, inspire, train & develop the restaurant staff., • Manage reservations, guest inquiries, and feedback., • Implement and maintain the highest quality control measures., • Help implement creative ideas to grow covers, revenue and guest experience., • Foster a positive work culture and promote staff development., • Be the point of contact between the kitchen and the front of house during busy shifts., • Cover various roles in hosting and restaurant management., • Ensure compliance with health and safety regulations. This is a full time position, approx 45 hours per week. Availability on weekends is essential. Our main restaurant Corrochio's is located on the ground floor in a large, airy room with outdoor seating serving an extensive menu of regional Mexican dishes, alongside a contemporary selection of sharing plates. Whats in it for you? • £42,000-45,000 including salary, service charge, plus additional bonuses, • Work with a dynamic, world-class team in a luxury lifestyle environment, • Free meals on duty, • Access to exceptional career growth and development opportunities, • Work in venue with a team of supportive & lovely people., • 40% staff discount, and 20% Family & Friends, • Training and development opportunities, • Team get-togethers, • Involvement in brand activations inside and outside the venue. Travel opportunities. Apply now to join our team and be part of something extraordinary. We welcome and value a diverse workforce, create an inclusive culture and encourage applications from all qualified individuals. Applicants must have the right to work in the UK

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  • Direct Sales Representative
    Direct Sales Representative
    1 month ago
    £500–£4000 monthly
    Part-time
    London

    About Aura UK: At Aura UK, we believe clean, safe water should be accessible to every home and business. Our advanced water filtration systems promote healthier living and a more sustainable lifestyle by reducing reliance on plastic bottles. As our customer base continues to grow, we’re looking for friendly and reliable individuals to help us bring our solutions directly to interested clients. Job Summary: This is a part-time, flexible role ideal for confident communicators who enjoy meeting people. You’ll be visiting potential customers provided by Aura UK—no cold calling or prospecting required. Your responsibility is to attend pre-booked appointments, introduce our products, and guide the customer through the process of making an informed decision. Key Responsibilities: • Attend scheduled appointments arranged by Aura UK with interested customers., • Demonstrate our water filtration products and explain the benefits clearly., • Build rapport and trust with customers during in-person visits., • Address questions and concerns in a knowledgeable, friendly manner., • Record visit outcomes and provide regular feedback to the sales team., • Support customers through the final purchase process when needed. What We’re Looking For: • Friendly, confident, and professional communicator., • Dependable, punctual, and self-motivated., • No prior sales experience required—comprehensive training provided., • Comfortable visiting homes or businesses. What We Offer: • Some leads provided, • If you do bring your own leads, you will have higher chance of a successful sale which means more commissions earned., • Flexible part-time hours to fit around your schedule., • Full product and sales training., • Supportive, purpose-driven work environment., • A chance to make a positive impact by promoting cleaner, healthier living. At Aura, we believe that there’s no such thing as a “right” or “wrong” candidate — everyone deserves a fair opportunity. That’s why we accept all applications for a trial period. As part of our team, you’ll gain access to: • A supportive community group on WhatsApp, • A Team Portal via our website, • Ongoing guidance from our experienced team Before you begin engaging with potential customers, it’s important that you understand the basics of our mission and product. Please take the time to learn about: • Common water problems in the UK, • The importance of water for the human body, • How the Aura Cebilon system works, • Why Aura Cebilon is the best solution on the market To get started: • Inside the portal, you’ll find all the essential materials and fast-track training resources. After reviewing the training content, you’ll be invited to a short online chat to complete your onboarding process. We’re looking forward to seeing you grow with us! If you have any questions, feel free to reach out. Thanks and welcome aboard, The Aura Team

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  • Room service waiter
    Room service waiter
    2 months ago
    £12.82 hourly
    Full-time
    London

    Boldly colouring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. KEY ATTRIBUTES Ø Possess a good command of English Ø An excellent verbal manner and proven customer service skills Ø Good knowledge or experience of the hospitality industry Ø Good organisation skills with an attention to detail Ø A team Player with flexible & positive attitude Ø Hardworking and consistent DESIRABLE ATTRIBUTES Ø Previous experience in food and beverage Ø Previous experience using Micros system Ø Be able to demonstrate experience in complaint handling Ø Passion for the hospitality industry Ø Able to work in a fast paced environment & remain calm under pressure Ø Previous brand experience or knowledge MAIN SCOPE OF ROLE As an In Room Dining Waiter crucial part of your job is not only to deliver food and beverage to the room but also to create memorable experiences, establish a connection and add a personal touch. You work closely with Whatever Whenever, Events, Events, MixBAR and Lounge as we know that team work is how we can achieve outstanding service quality for our guests. You are also involved with individual WOW moments, personal requests and responsible of delivering guest amenities according brand standards. MAIN DUTIES & RESPONSIBILITIES This role requires the following responsibilities, which include but are not limited to; Ø Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies Ø Provides guests with exceptional service in order to achieve customer satisfaction Ø Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines Ø Set up and deliver all VIP amenities Ø Service all meetings rooms in accordance with Event orders and established policies and procedure Ø Complete all shift side work as outlined in the hotel’s operating policies and procedures Ø Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales: report all communication to immediate supervisors Ø Perform all cash handling responsibilities in accordance with company policies and procedures Ø Perform any other job- related as assigned. As per business needs and at the request of direct supervisor and/or management, the talent could be required to perform other tasks outside of those listed above.

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