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JOB OPPORTUNITY – UK SERVICE ADMINISTRATOR Title: Sales & Service Administrator Location: Halesowen, West Midlands, UK Hours: Full time, Monday-Friday 09:00-17:00 The Role Headstock Group is recruiting a Sales & Service Administrator to help develop its Customer Support team. Working in a fast-paced office environment, the role provides an excellent opportunity to work on a broad range of tasks with some of the world’s leading musical equipment brands. To be a successful candidate you will be motivated, organised, and proactive, with good communication skills and will be comfortable working in a team based at our West Midlands headquarters. As part of the Sales and Customer Support team, you will be responsible for providing high quality service and returns assistance to both business partners and end users. You will also be handling spare parts sourcing and assisting with warranty submission with suppliers, including the throughput of impacted inventory. Based in the Black Country, in the heart of the UK, Headstock Group is a family-owned, private company. It is the owner of the world-renowned Laney Amplification and HH Audio brands, and the exclusive UK & Ireland distributor for Ibanez, DiMarzio, Truetone, Tama, Zildjian, Vic Firth & Aquarian Drumheads. This role offers the successful candidate the opportunity to work across all of these exciting brands, to gain experience and to potentially progress within the organisation over time. Key Duties • Be the primary point of contact for back office administrative support to Headstock sales staff; managing queries, orders and the customer database., • Be the primary point of contact to B2B and B2C customers for After Sales Support via Headstock support systems., • Book and manage inbound freight for Headstock staff and customers., • Triage inbound returns to ensure efficient processing Key Skills • Possess excellent administrative, analytical skills and communication skills (both written and verbal)., • Possess exceptional knowledge of guitar, bass, drum and amplifier products to provide support across our full product line., • Be able to work to required deadlines, be self-motivated, resourceful, and organised., • Be eager to learn and to retain information. Additional Useful Skills • Experience in an office or workplace to include the use of email, telephone systems and MRP/ERP software systems., • Experience as a guitarist, bassist, sound engineer or drummer., • Experience with product repairs, product quality control or hobbyist product maintenance., • Experience with web sales or 3rd party platform sales such as eBay., • Experience with Zendesk Additional Requirements • Strong IT literacy to include MS Office., • Competent writing skills and numeracy, supported by Maths and English qualifications to a minimum of Grade C/4 at GCSE level or equivalent., • UK resident. Package • Competitive salary, commensurate with experience., • 28 days holidays including statutory days and bank holidays., • A flexible approach to working hours, where possible., • A staff discount scheme on our catalogue of products., • An Employee Assistance Programme, offering support across a range of areas., • Mental Health first aiders, • A relaxed dress code., • A fantastic coffee machine., • Free car parking., • Cycle to Work Scheme. Application For the attention of Scott McKenzie, Chief Operating Officer Interviews will be held during March 2026 and will include a skills assessment. Please note this is a full-time role requiring the employee to work on site in Halesowen, West Midlands. As such candidates must be located within a commutable distance. Headstock Group OUR MISSON STATEMENT Driven by a passion for music-making and sound since 1967, the Headstock Group prides itself on a portfolio of outstanding products. Whether for our beloved in-house brands Laney Amplification and HH Audio, or as proud distribution partner for industry-leading and illustrious MI brands, we bring the motivation, experience, and creativity to thrive in this very special industry. OUR VISION STATEMENT The Headstock Group vision is to fulfil potential; for both the brands we own and for those we represent (but care for as our own). Whether an established, leading product or a new idea, we undertake to understand, invest in, and add value to the process of reaching and exciting the market. We seek growth year by year by reaching more customers with a diverse array of sound and music products. OUR CORE VALUES A second-generation, family-owned, family-led business, we set ourselves high performance standards every day, but measure true performance in decades. We form long-standing business partnerships, hold an exceptional staff-retention record and value each team member and brand ambassador as a part of the extended Company family. A love for sound and music-making products makes Headstock Group a natural home for experts in their field and our close-knit community has an abiding passion for the music in our lives. A designer and maker for our own brands, yet also a distributor of others', we have an empathy at both sides of the table. We work hard to develop the supply chain, checking each step adds value, and most importantly we ensure our products can be found by their target customer. A role at Headstock Group is one in which enthusiasm, humour, creativity, opinion, and trust are encouraged. We create a safe and positive working environment where all team members are treated with respect and confidence. James Laney, CEO Headstock Group is an equal opportunity employer and individuals seeking employment are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical and mental disability, gender identity, sexual orientation, or any other characteristic protected by law. See our Privacy policy for recruitment at

Deputy Chief Operating Officer – Division of Surgery. The post holder will provide leadership across the Division and deputise for the Chief Operating Officer. The Deputy Chief Operating Officer is the most senior manager within the Division, providing leadership to all staff within the Division a

Reporting directly to the Chief Operating Officer, the Deputy Chief Operating Officer will play a critical role in leading key operational areas that underpin both daily service delivery and long‑term performance improvement. Deputy Chief Operating Officer, Acute Services, Health & Care Jersey.

South Cheshire £150k–£180k + package.A well established, highly profitable manufacturing SME is seeking a.Current revenue levels sit around £80m with achievable ambitions to surpass £200m in the next 6 years, with.EBITDA set to return to double digits this year.ERP transformation and tariff tu

The Chief Operating Officer Role. Several years’ experience operating complex large scale international plants in Asia. Entrepreneurial in spirit and a player/manager in approach, comfortable operating in ambiguous, resource-constrained and fast-changing environments.

We are looking for a Chief Operating Officer with a hands-on approach to leadership and a genuine passion for people, performance, persistence and positioning. The Chief Operating Officer will provide strategic leadership and oversee the end-to-end operational performance of the business. The Role:

Chief Operating Officer – Large Scale Agriculture & Processing.

You will also hold a key role in the HR Senior Leadership Team and will report directly to the Chief People Officer operating as their formal deputy, and accountable for the functional delivery of HR, providing strong delivery grip on our critical enabling functions, you will do this with a workforc

They are seeking a Chief Operating Officer (COO) to be based on‑site five days a week, overseeing operations and driving growth across venues offering multiple F and B concepts, event spaces, and outdoor areas in iconic London locations.

Is a publicly traded company operating on a global basis.

A leading non-profit organization in the UK is seeking a Chief Operating Officer (COO) to oversee finance, HR, and operations.

Our Chief Operating Officer (COO) will be our first appointed to Respect Collaboration Trust! Having only been created in 2025, as COO you will have the opportunity to establish yourself within our team, where we collectively drive our vision for the Trust forward everyday.

Chief Operating Officer/Legal - Venture Capital (12 Month FTC). Chief Operating Officer – Venture Capital. An exciting opportunity has arisen for an experienced Chief Operating Officer to join a leading venture capital fund on an interim basis, covering maternity leave for approximately 10-12 mont

A progressive educational organization in the East Midlands is seeking a Chief Operating Officer to establish and lead the operational vision of the Trust.

Our Chief Operating Officer (COO) will be our first appointed to Respect Collaboration Trust! Having only been created in 2025, as COO you will have the opportunity to establish yourself within our team, where we collectively drive our vision for the Trust forward everyday.

You will also hold a key role in the HR Senior Leadership Team and will report directly to the Chief People Officer operating as their formal deputy, and accountable for the functional delivery of HR, providing strong delivery grip on our critical enabling functions, you will do this with a workforc

A not-for-profit energy organization in the UK is seeking a Chief Operating Officer (COO) to lead operational strategy and drive improvements in the electricity market.

This is an exciting opportunity to shape innovative services and strengthen collaboration across a wide network of clinicians and neighboring organisations.You will be leading teams passionate about improving patient outcomes and be at the heart of strategic delivery.You will turn bold ideas into op

A leading educational trust is seeking a Chief Operating Officer to oversee and enhance its operational domains, including People, Estates, and Digital.

Chief operating officer–live events, entertainment upto £150,000. They are seeking a Chief Operating Officer (COO) to be based on-site 5 days a week, overseeing operations and driving growth across venues offering multiple F&B concepts, event spaces, and outdoor areas in iconic London locations.

Chief operating officer : live events, entertainment up to A GBP 150,000. They are seeking a Chief Operating Officer (COO) to be based on:site 5 days a week, overseeing operations and driving growth across venues offering multiple F and B concepts, event spaces, and outdoor areas in iconic London lo

Work closely with the newly appointed H&S Officer (junior/practical role) to strengthen company-wide safety culture.

An ambitious UK automotive manufacturing group is seeking a Chief Operating Officer to oversee its multi-site operations. The Chief Operating Officer will have full accountability for all operational performance across the group7s UK sites.

As they enter a landmark phase, including a major expansion into a new Central London site in 2026, they are seeking a commercially minded Chief Operating Officer (COO) to help drive growth, optimise operations, and scale the business to its next stage of success in the UK and internationally. Build

Elexon is a purpose-driven, not-for-profit organisation operating at the heart of Great Britain’s wholesale electricity market.

Chief Operating Officer (COO) – Automotive Wiring Harness Manufacturing. The Chief Operating Officer (COO) will be responsible for leading and managing the factory operations of the automotive wiring harness manufacturing unit.

When it’s an extraordinary client experience, built around delivering Great Hair.Not just on the surface, but in deep confidence, in "this is who I am".When your hair feels right, you walk differently.This iconic London hair and beauty brand understands that and has been obsessed with delivering �

The COO acts as the company's execution architect and operational partner to C-level leaders, removing friction between teams, strengthening delivery systems, and building scalable operating models that support rapid growth. Build a scalable operating model that enables fast, reliable execution (fir

Chief Operating Officer – electronic money. They are seeking a hands on and proactive Chief Operating Officer reporting to the MD who will be responsible for all operations focussing on issuance of core banking products, E-Money and payments.

Chief operating officer–live events, entertainmentupto £140,000. They are seeking a Chief Operating Officer (COO) to be based on-site 5 days a week, overseeing operations and driving growth across venues offering multiple F&B concepts, event spaces, and outdoor areas in iconic London locations.

The Firm - The family office is based by Bond Street and will be separated from the successful Investment Management firm.You will be the first hire and will play a critical part in the set up of the set up and then running of the firm.You will need to have the desire to roll your sleeves up and get

I have performed both manager and assistant manager roles within non-league clubs, was the Head of First Team Recruitment at Mansfield Town in League Two and more recently held the position of Head of Football Operations before moving up to Chief Operating Officer and running the Club entirely, at S

My client is seeking a highly commercial and hands‑on Chief Operating Officer to lead operational performance across multiple locations, drive scalable growth, and support international expansion. The Ideal Chief Operating Officer. Chief Operating Officer Hospitality, IT & an Experience‑Led Busi

My client is seeking a highly commercial and hands:on Chief Operating Officer to lead operational performance across multiple locations, drive scalable growth, and support international expansion. The Ideal Chief Operating Officer. Hands:on, solutions:focused, and comfortable operating both strategi

Job Title: Chief Operating Officer (COO) – Award-Winning Independent Events Agency.

Location: Whitgift School, South Croydon.This is an outstanding opportunity for an inspiring, collegiate and ambitious leader to drive the business functions of Whitgift.Whitgift is a leading independent day and boarding school, offering world‑class education to over 1,500 boys aged 10 to 18.Locat

An independent hospitality group in the UK is seeking a Chief Operating Officer with a strong background in hospitality and commercial awareness.

A leading hospitality business based in London is seeking a Chief Operating Officer to navigate their expansion across the UK and Europe.

The Chief Operating Officer (COO) is a key member of ISLA’s senior leadership team, responsible for overseeing day‑to‑day operations and supporting the Chief Executive Officer in ensuring the Association delivers high‑quality services to its membership. Work with the Chief Executive and Boar

The Deputy Chief Operating Officer will provide leadership to all divisions, ensuring the effective implementation of national and local strategies and the delivery of service objectives. Reporting to the Chief Operating Officer, providing leadership to all divisions.

Our appointment of Chief Operating Officer represents a significant, strategic investment in the ongoing evolution of Emmanuel Schools Foundations (ESF) central function. This role is about engineering the conditions for excellence, building a scalable operating model, and ensuring every aspect of E

Emergent is seeking a Chief Operations Officer to strengthen and scale our internal operations. Perhaps most importantly, they can effectively steward a complex operating model.

A growing proprietary trading platform is seeking a Chief Operating Officer (COO) to drive strategy execution and operational excellence. Key responsibilities include building scalable operating models, aligning cross-functional teams, and enhancing service delivery.