2nd Line IT Service Desk Site Engineer (Walsall)
16 days ago
Walsall
Lead the Past, Influence the Future\n Job Title: 2nd Line IT Service Desk Site Engineer Location: Hydesville Tower School Hours: 35 hours per week Salary: Up to £29,000 per annum (depending on experience) Contract: Permanent - 52 weeks About Us\n Welcome to Hydesville Tower School, a thriving 2-16 co-educational independent day school, proudly part of the Outcomes First Group. Here, we believe in the power of small class sizes, exceptional behaviour, and a strong pastoral ethos, all while maintaining a sharp focus on academic excellence. Role Purpose\n Are you an IT enthusiast with a knack for solving complex technical challenges? If you thrive on delivering exceptional customer service, we want you on our team! As a 2nd Line IT Service Desk Site Engineer, you will be the go-to IT expert at Hydesville Tower School. \n In this dynamic role, you’ll provide expert 2nd line support, tackle escalated issues, and collaborate closely with our Infrastructure, Applications, Cyber Security, and Service Desk teams. Your contributions will ensure our systems remain secure, reliable, and efficient, all while supporting our dedicated staff and eager students. What You Will Be Doing\n\n • Delivering 2nd line support and resolving technical incidents and service requests.\n, • Serving as a key escalation point for Service Desk engineers and managing site relationships.\n, • Supporting Microsoft 365, Azure AD, Active Directory, and Google Workspace environments.\n, • Managing user accounts, permissions, devices, and mobile technologies through Intune and Jamf.\n, • Providing support for Windows servers, networking infrastructure, connectivity, and telephony systems.\n, • Assisting with cyber security incidents, conducting root cause analysis, and driving service improvements.\n, • Installing, configuring, and troubleshooting hardware, software, and peripherals.\n, • Creating knowledge base documentation and contributing to technology projects and rollouts.\nWhat You Will Bring\n\n, • 3 to 5 years of experience in a 2nd/3rd line support role within a technical support desk or MSP.\n, • Strong knowledge of Windows Server, Microsoft 365, Azure AD, Active Directory, and Google Workspace.\n, • Experience with networking technologies, including Cisco Meraki, Smoothwall, and LAN/WAN environments.\n, • Familiarity with Intune and/or Jamf device management.\n, • Exceptional troubleshooting skills across hardware, software, and infrastructure.\n, • Understanding of IT security, compliance, and ITIL best practices.\n, • Excellent customer service, communication, and stakeholder management skills.\n, • A proactive approach to prioritizing workloads and resolving issues independently.\nHow to Apply\n If you’re ready to take the next step in your career, please submit your application form and supporting statement via our recruitment portal. \n Note: We reserve the right to close the vacancy early if we receive a high volume of suitable applications. \n Commitment to Safety: Outcomes First Group is dedicated to a fair, thorough, and efficient recruitment process in line with Keeping Children Safe in Education. While we strive to keep applicants informed throughout, we do not accept liability for any loss of earnings or associated costs incurred due to delays or changes in the compliance process. All stages are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.