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Bar tender Location : Rockliffe , Darlington Salary: £ 26,832 per annum Hours : Fulltime 40 hours per week, including weekends Reporting to : Restaurant Manager Job Purpose: The Bartender will be responsible for delivering exceptional beverage service within Rockliffe s flagship restaurant, creating memorable guest experiences through outstanding hospitality, expert product knowledge and exceptional attention to detail. Key responsibilities of the Bar t ender : Business Prepare and serve cocktails, wines, beers, spirits, coffees and non-alcoholic beverages to the highest standards. Ensure the bar is fully prepared prior to service, maintaining excellent mise en place and presentation throughout the shift. Maintain consistency in drink preparation, presentation and service standards. Process orders, billing and payments accurately using the POS system. Support stock replenishment, stock rotation and the organisation of the bar throughout service. Maintain high standards of cleanliness and presentation across the bar, glassware and beverage displays. Work closely with restaurant colleagues and the kitchen team to ensure smooth and efficient service. Maintain excellent knowledge of wines, cocktails, spirits, beers, coffee and the Rialto beverage offering. Support the achievement of departmental revenue targets through confident recommendations and effective upselling. Team Work collaboratively with colleagues to deliver exceptional service throughout the restaurant. Support supervisors and managers in maintaining operational standards. Communicate effectively with the floor team and kitchen throughout service. Demonstrate professionalism, enthusiasm and a positive attitude at all times . Participate fully in training sessions, tastings and menu briefings. Contribute to a respectful, supportive and motivated working environment. Guest Experience & Quality Deliver warm, friendly and personalised service to every guest. Create memorable dining experiences through engaging conversation and attentive hospitality. Demonstrate excellent knowledge of wines, cocktails, beers, spirits and food pairings. Confidently recommend beverages that complement guests' dining experiences. Prepare drinks with precision, consistency and attention to detail. Anticipate guest needs and respond promptly to requests. Handle guest feedback professionally, referring concerns to supervisors where appropriate . Ensure the bar and restaurant environment remain clean, organised and welcoming throughout service. Consistently uphold Rockliffe Hall's luxury hospitality standards. Health & Safety Follow all health, safety and food hygiene procedures at all times . Promote responsible alcohol service in accordance with licensing legislation. Maintain clean, safe and organised bar and service areas. Follow allergen procedures and ensure beverages are prepared safely and accurately. Report hazards, accidents or defective equipment immediately . Maintain exceptional personal presentation, grooming and uniform standards. Data Protection Handle guest and employee information responsibly and confidentially. Comply with GDPR and company data protection requirements at all times. Report any data protection concerns immediately . Ensure confidential information is shared only on a need-to-know basis. About U s: Set within a 375-acre estate on the banks of the River Tees, Rockliffe is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join ? To be part of a n exceptional t eam within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service Our success is dependent on every single individual in our team TPBN1_UKTJ

About The Role What you’ll be doing: You’ll be joining a small team of between 4 – 6 members of staff You’ll be committed to delivering a great customer experience You will be working up to 45 hours per week - all extra time worked is paid or can be taken as time off in lieu You’ll be explaining technical equipment in an understandable manner You’ll be committed to offering honest advice and building a rapport with customers You’ll ensure that you exceed our customers’ expectations and reassure them when they're bewildered by choice You’ll be working hard as part of the team in achieving challenging sales targetsWhat you’ll need - skills and experience: You’ll have previous experience in selling technical products to customers You’ll have experience in a retail customer service orientated environment You’ll have previous experience in dealing with customers You’ll have practical experience / knowledge of some or all of our product range You’ll possess strong accuracy and numeracy skills You’ll possess basic computer literacy You’ll be self motivated and have a can-do attitude Benefits What you’ll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100s of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you’ll be working: Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth. For further information on our company and our product range, visit our website: (url removed)

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