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The ideal candidate will play a key role in delivering a smooth, friendly, and efficient customer experience both in-store and through our online delivery platforms. You’ll be responsible for daily service operations and maintaining a clean and organised shop environment. Key Responsibilities -Customer Service & Sales; -Greet and serve customers in a friendly and professional manner; -Take orders accurately and process payments (card/cash); -Ensure all displays and counters remain clean and presentable. Order Management: -Manage delivery and collection orders through JustEat, Uber Eats, Deliveroo, and other platforms -Organise orders for efficient and timely handover; -Communicate clearly with drivers and customers when needed. Shop Operations: -Prepare drinks (hot and cold beverages) to company standards; -Restock fridges, shelves, and packaging areas throughout the day; -Assist with stock rotation and basic inventory checks; -Keep all work areas clean and tidy, following food safety guidelines. General Duties: -Support the team during busy periods; -Follow opening and closing procedures; -Maintain a positive and professional attitude at all times. Ideal Candidate: -Friendly, confident, and customer-focused, able to work under pressure in a fast-paced environment, organised, proactive, and attentive to detail, Reliable with good time-management skills. Previous experience in hospitality, cafés, or takeaway shops is preferred but not essential. Basic understanding of food hygiene (Level 2 Food Hygiene Certificate is a plus)