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Location: Remote, United Kingdom Travel requirement: Significant travel is an essential requirement of this role. You must be available to travel onsite to client events multiple times per quarter, throughout North America, and internationally as business and client needs require. Who are we? At Grip, we're on a mission to connect people, ideas and opportunities. Our leading AI-powered Event Engagement Platform for trade shows, conferences and hosted buyer events enables our clients to create Virtual, Hybrid, and Live experiences in a single platform. We work with many of the biggest event organisers in the world and operate globally across multiple regions and event formats. Grip's growth means we now need even clearer ownership between pre-sale commercial leadership and post-sale delivery and customer success. About the role As a Project Manager, you will own the successful post-sale implementation and delivery of Grip for a portfolio of event-organiser clients. You will translate the sold solution into a clear delivery plan, lead clients through platform setup and readiness, coordinate internal specialists, and ensure each event is delivered on time, within agreed scope, and to a high standard. You will be the central operational lead from project kickoff through event completion and handover. This includes guiding clients on platform configuration and best practices, managing risks and dependencies, maintaining delivery discipline, and ensuring that all teams involved are aligned on what is required for event success. This is a highly client-facing role for someone who combines strong project management discipline with practical experience in event technology, events, hospitality, or another fast-paced client-delivery environment. You will be expected to attend client events onsite regularly, represent Grip professionally, and confidently manage the realities of live event delivery. Core responsibilities Own the end-to-end delivery lifecycle for assigned client events, from post-sale handover and kickoff through go-live, onsite delivery where required, and post-event closeout. Build and maintain clear project plans, milestones, owners, dependencies, risks, timelines, and client-facing status communications. Act as the primary operational point of contact for clients during implementation, ensuring they understand requirements, responsibilities, deadlines, and best-practice use of the Grip platform. Implement and advise clients on platform configuration, event setup, data readiness, attendee engagement, matchmaking, content, and activation strategies that support their event objectives. Lead regular client project meetings, document decisions and actions, manage follow-up, and communicate progress clearly to both clients and internal stakeholders. Manage scope against the Statement of Work, identify scope creep early, and partner with Commercial and Customer Success teams to document and manage change requests where needed. Coordinate cross-functionally with Customer Success, Solutions/Integrations, Product, Support, Engineering, Sales, and Finance to deliver successful events. Partner with technical and integration teams to ensure event data, imports, integrations, testing, and platform configuration are completed accurately and on schedule. Lead project risk management, escalate issues promptly, and drive practical resolution across client and internal teams. Conduct quality checks and readiness reviews before launch, ensuring the event experience meets client expectations and Grip delivery standards. Track project time, delivery effort, and key project metrics to help maintain operational efficiency and identify risks to delivery margin. Capture learnings from each project and contribute to improved delivery processes, templates, standards, and scalable ways of working. What we’re looking for 5+ years of experience in project management, implementation, event operations, customer delivery, client services. Desired experience implementing or supporting event technology, SaaS platforms, registration systems, event apps, networking solutions, or related digital-event products is strongly preferred. Demonstrated ability to manage multiple client projects simultaneously in a deadline-driven environment. Strong client-facing communication skills, including the confidence to lead meetings, challenge unclear requirements, set expectations, and handle difficult conversations constructively. Comfortable working with event data, registration platform configuration, native integrations, imports, testing, and technical teams; experience with ETL processes, APIs, CRM systems, or third-party integrations is a strong advantage. Remote • London, Greater London, United Kingdom Your application has been successfully submitted! _ We appreciate your interest in this position. Unfortunately, you have already applied for this job.

HELLO, WE'RE TIPJAR TiPJAR exists to make appreciation fair, transparent, and direct, and in joining our team, you'll play a part in putting tipping back in the hands of the people who earn it and rely on it most. What began as a bold idea has become a global platform changing the daily lives of thousands. We're doing something no one has done before, and that means we move fast, challenge assumptions, and push through walls that would stop most teams. We're a values-led, people-first company. We celebrate wins loudly, communicate openly, innovate boldly, and believe success is something we build and share together. THE ROLE We're looking for an Enterprise Customer Success Manager with a passion for building long‐term client relationships and driving measurable success. You'll manage a portfolio of high‐value enterprise accounts, deliver an exceptional, partnership‐led customer experience, and work cross‐functionally to ensure our clients get the very best from TiPJAR. This role is all about retention, engagement, and satisfaction, as well as helping to shape the future of the Customer Success function through knowledge sharing, process improvements, and mentoring. You'll be the strategic partner our enterprise clients rely on; the person who understands their goals, anticipates their needs, and ensures TiPJAR becomes an essential part of how they operate. What You'll Be Doing Day to Day: - Own the post‐onboarding relationship with assigned enterprise clients, ensuring consistency, value delivery, and long‐term partnership. - Actively manage client goals, platform adoption, and account health to maximise retention and measurable success. - Lead structured account reviews, presenting insights, performance trends, and clear recommendations. - Identify and mitigate risk early by monitoring engagement signals and addressing issues before they escalate. - Develop a deep understanding of each client's operating model, tipping policies, and success metrics. - Guide clients through legislative changes, platform updates, and operational challenges, ensuring smooth transitions. - Collaborate closely with Product, Tech, and Support to resolve issues, champion client needs, and influence improvements. - Share best practices, playbooks, and learnings to strengthen the Customer Success function. - Contribute to roadmap discussions and cross‐functional initiatives that enhance the end‐to‐end client journey. What You Bring - Proven experience in Customer Success or Account Management, ideally within SaaS, fintech, or hospitality. - Exceptional relationship‐building and communication skills, with confidence engaging senior and executive stakeholders. - Strength in delivering strategic account reviews, translating data into insights and presenting - recommendations with impact. - Commercial awareness, with the ability to support renewal and expansion conversations through value‐led engagement. - Experience navigating complex, multi‐stakeholder organisations, building trust across, Operations, Finance, HR, and Technology. - Strong CRM proficiency (HubSpot a plus), with the ability to maintain accurate data, track health signals, and manage structured workflows. - A proactive, solutions‐focused mindset, with strong organisational and prioritisation skills. - A collaborative approach, contributing to process improvements, knowledge sharing, and a high‐performing team culture. - Nice to have: Familiarity with hospitality operations or tipping environments. How We Measure Success - Retention and growth of your enterprise portfolio, demonstrated through strong adoption, engagement, and value delivery. - Quality, clarity, and consistency of your client interactions, documentation, and strategic account reviews. - Your ability to anticipate risks early, resolve issues proactively, and maintain strong account health. - Contribution to process improvements, playbooks, and ways of working that strengthen the Customer Success function. - Strength of cross‐functional collaboration, ensuring client needs are championed across Product, Tech, and Support. - Positive feedback from clients and internal stakeholders, reflecting trust, partnership, and professionalism. What We Offer - Competitive salary - Flexible working options - Work from anywhere for up to 4 weeks a year - TiPJAR rewards scheme - Salary Sacrifice Pension Scheme - Company socials - A values-led, supportive team - A workplace where your ideas matter and your impact is visible Our Values - A Tip Is Earned, Never Expected: We recognise great work openly, fairly, and often. - A Community of Trust and Transparency: We communicate honestly and care about the details. - Tap Into the Passion: We stay curious, take smart risks, and keep improving. - Success is a Shared TiPJAR: We win together, support each other, and share the rewards. Interview Process We keep our process simple, transparent, and human. You'll meet the people you'll actually work with, and we'll give you space to show how you think, communicate, and collaborate. - Initial Conversation (20–30 mins) - A relaxed call to learn more about you, your experience, and what you're looking for. - Hiring Manager Competency Interview (45 mins) - A deeper conversation about the role, your skills, and how you approach your work. - Task Exercise- A 60 minute, role-relevant task that gives you a feel for the work and helps us understand your thinking. - Final Conversation - A conversation with a Director or Cofounder, giving you the chance to ask questions and get a real sense of what it's like to work here. We move quickly and communicate openly throughout. No surprises, no long waits, no unnecessary steps Preemployment Screening All offers of employment at TiPJAR are subject to pre-employment checks. This includes a DBS check, employment referencing, and confirmation of your right to work. Employment can only begin once you have demonstrated your legal right to work in the UK, in line with the Immigration, Asylum and Nationality Act 2006. Equal Opportunities TiPJAR is an equal opportunity employer. We welcome applications from everyone, regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to building an inclusive workplace where everyone feels valued and able to thrive. Application Acknowledgement Due to the high volume of applications we receive, we may not be able to contact you individually if you have not been shortlisted. If you do not hear from us within the advertised timeframe, please assume your application has not progressed on this occasion.

Serve Legal are recruiting auditors to collect observational data from pubs, bars, sports clubs and social venues on behalf of a leading media research client. As part of our PubTV team, you will visit venues within a designated area, make a small number of observations, and report back using our simple online system. These visits are anonymous and observational only. You will never be required to test, challenge, judge or interact with venue staff as part of the role. This is a part‑time, flexible role which is ideal to fit around other work, education, family commitments or retirement. Work is allocated on a project basis, with auditors offered suitable opportunities based on their location and availability. Flexibility Work is available on various weekdays, evenings and weekends throughout the year. You decide which opportunities you would like to accept, allowing you to fit work around your existing commitments. Competitive Pay Auditors are paid per completed visit, with rates shown within individual listings. Reasonable travel expenses are covered in addition to audit fees. Simple Visits Each visit is quick and straightforward. You will typically visit a number of venues within a local area during a set time window, recording a small number of observations before moving on to the next location. Varied Work No two routes are exactly the same. Auditors visit a wide range of pubs, bars, clubs and hospitality venues across the UK, making each project slightly different. Supportive Team Our experienced Area Managers provide guidance throughout the process, ensuring you feel confident before completing your first assignment. Further Opportunities Many auditors begin with PubTV projects before progressing onto our wider range of auditing and mystery shopping opportunities across multiple sectors. Visiting pubs, bars, sports clubs and social venues within a specified area. Completing visits during an allocated time window. Making simple observations based on the project requirements. Recording findings through our online reporting system. Providing basic evidence of attendance where required. Routes are typically made up of several venues located within the same area. Auditors are encouraged to visit as many venues as possible during the allocated time window, however we understand that not every venue will always be reached. Full UK driving licence and access to a vehicle. Smartphone with internet access. Comfortable working independently. Able to communicate by email and phone when required. Reliable and able to meet agreed deadlines. Comfortable visiting pubs and bars alone for short periods. No previous experience is required. Before completing your first project, a manager will talk you through the process and answer any questions you may have. Full guidance and route-planning support are provided, making the role easy to get started with. Serve Legal is one of the UK's largest auditing companies, providing market research, compliance auditing and mystery shopping services across the UK and Ireland. We work with a wide range of clients and offer auditors many different opportunities once established within our network. We welcome applicants from all backgrounds, irrespective of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy and maternity. An income equivalent to or more than the National Minimum Wage (NMW) can be achieved and, depending upon the age of the successful applicant, a rate of pay equivalent to or more than the National Living Wage (when enacted) and as amended from time to time. #J-18808-Ljbffr

This is a new opportunity created by The Grand Hotel, Eastbourne to support our commitment the development of our team. This hands-on and practical training position plays a key role in embedding Elite Hotel’s culture, service standards and behavioural expectations across the property. Through on-the-job, online and classroom training, working closely with the Human Resources Manager and Heads of Departments across the Hotel operation, you will ensure learning programmes are translated to consistent on-the-floor performance, supporting managers to build capability, accountability and engagement with their teams. You will design, deliver and support a range of learning and development activities to develop consistent standards that reflect the Company’s culture and the ethos of delivering distinctive, engaged and guest-centric service. As Training Officer you will have experience of delivering a wide variety of activities from induction, statutory and compliance training to customer service - ideally within a hospitality setting. As a natural role model you will set the tone for a thriving learning environment including supporting the hotel’s apprenticeship activities and mentor guest-facing apprentices in the completion of their apprenticeship programme. • Can demonstrate previous experience in training and coaching in a hospitality environment, • Has excellent verbal and written communication skills, be highly organised, passionate and self-motivated, • Is enthusiastic, customer-focused and be able to work within deadlines, • Can be flexible towards hours to suit operational learning needs 32 hours per week, site based, flexible days. #J-18808-Ljbffr

Spabreaks.com is a dynamic and growing business, transitioning from private ownership into trade ownership with strong private equity backing. Established in 2007, Spabreaks.com made an immediate name within the travel sector and quickly became Europe's leading Spa Travel Agency. Having opened with just 2 staff and 25 UK based venues we have been on a rollercoaster journey and have now grown to a team of 65, working with over 550 of the world's leading spa hotels in the UK and Ireland. We send away over 6000 travellers each week and have won multiple industry awards. We are a digital leader in the industry with now over +90% of our customers booking online and end to end connectivity with our valued spa partners, and we are just getting started! What makes us unique? Our people. Our employees are the life of our business and by joining our team you will become part of the most talented, ambitious, passionate, collaborative and entrepreneurial team in online travel as we continue to make huge waves in the market and develop Spabreaks.com into a household name in the online travel industry. We're looking for a Project/Product Manager to own the design, ticketing, and build of a new back office system for managing bookings and availability for venues listed on our marketplace platform. This is a 12-month, fixed-term project role — a hands‑on delivery position where you'll translate business and operational needs into clear requirements, manage the ticket backlog, and coordinate design and engineering through to launch. • Own the end-to-end delivery of the back office system, from discovery through to launch and iteration, • Gather and prioritise requirements from internal stakeholders (ops, commercial, customer service, • Translate requirements into well-specified tickets (user stories, acceptance criteria) for design and engineering, • Manage the build backlog day-to-day: prioritisation, sprint planning, and unblocking the team, • Coordinate UAT and rollout, including any data migration from existing tools, • Proven experience as a Project/Product Manager delivering internal tools or back office systems, ideally in a marketplace, travel, or booking/reservations context, • Comfortable writing clear tickets and specs that engineers and designers can work from directly, • Experience working with availability/inventory or scheduling systems is a strong plus, • Confident managing multiple stakeholders with competing priorities, • Familiar with agile delivery tools and techniques, • Strong communicator — able to explain technical trade-offs to non-technical stakeholders and vice versa, • Experience with marketplace platforms (two-sided supply/demand), • Background in hospitality, leisure, or travel tech Join us and be part of a team that values your growth, well-being, and success! #J-18808-Ljbffr

We’re partnering with one of the UK’s leading and fastest-growing chicken QSR brands to find an exceptional Operations Manager who knows how to lead people, build great teams and deliver consistently strong commercial results. This is an exciting opportunity for an experienced Area Manager, Area Coach, District Manager or Regional Manager from QSR, hospitality or casual dining who thrives in a fast-paced, high-growth environment. You’ll take ownership of a portfolio of restaurants, leading and developing your General Managers while creating a culture where people enjoy coming to work, customers receive an outstanding experience and commercial performance continues to grow. This is a hands‑on leadership role. You’ll be visible in your restaurants, close to your teams and confident using the numbers to identify opportunities and drive sales, profitability and operational excellence. • Lead the day-to-day performance of multiple restaurant locations, with full accountability for operational and commercial results., • Coach, challenge and develop General Managers to build consistently high‑performing restaurants., • Deliver against key KPIs, with a particular focus on sales growth, profitability, labour, food costs and operational standards., • Recruit, develop and retain great people while building a strong internal talent and succession pipeline., • Create an engaging, high-energy culture where teams feel motivated, recognised and accountable., • Keep the customer at the heart of every decision, continually improving service, experience, reviews and guest feedback., • Ensure consistently excellent standards across food quality, service, cleanliness and restaurant presentation., • Analyse restaurant and area performance, identify opportunities and turn insights into clear action plans., • Manage budgets and cost controls while identifying opportunities to improve restaurant profitability., • Ensure restaurants operate safely and in line with all regulatory, food safety and company requirements., • Work closely with central support teams to remove barriers and give restaurant teams what they need to succeed., • Implement operational policies and standards consistently across your area., • Lead continuous improvement initiatives that make restaurants more efficient, commercially successful and enjoyable places to work and visit. You’ll already have a strong track record leading multiple sites within QSR, casual dining or a similarly fast-paced hospitality business. You’ll also bring: • Proven multi-site operational leadership experience., • A strong commercial mindset and confidence managing a multi-site P&L., • A track record of delivering sales, profit and operational KPIs., • Excellent leadership skills with the ability to coach, motivate and inspire General Managers and their teams., • Significant experience in recruitment, people development, performance management and succession planning., • The ability to interpret financial and operational data and turn it into practical actions., • Strong organisational and problem-solving skills., • High standards and a genuine passion for delivering an outstanding customer experience., • Good knowledge of food safety, health & safety and regulatory compliance., • A leadership style that combines high standards, clear accountability and plenty of energy. Most importantly, you’ll be someone who leads from the front. You’ll know that great restaurant performance starts with great people, and you’ll be equally comfortable developing a future leader, challenging an underperforming restaurant or getting into the detail of the numbers. This is an opportunity to join one of the most exciting and fastest-growing chicken QSR brands in the UK, at a stage where talented operators can make a genuine impact on the future of the business. The package includes: • Competitive salary and bonus scheme, • £5,000 car allowance, • Company car scheme, • Private healthcare, • Life assurance, • 33 days annual leave, • Birthday day off, • Benefits platform including gym discounts and cycle-to-work options, • Excellent career progression opportunities, • And, naturally, plenty of free chicken! The business is committed to creating an inclusive workplace where people are respected, supported and able to be themselves. Applications are welcomed from people of all backgrounds, with candidates assessed on their experience, potential and ability to succeed in the role. #J-18808-Ljbffr

Join ProCook as a Deputy Manager and play a key role in leading our team at our Eastbourne Store. This is an exciting opportunity for an experienced retail or hospitality leader who's ready to make a real impact. Working alongside the Store Manager, you'll help create a positive, high-performing store environment where colleagues thrive, customers receive exceptional service, and commercial goals are consistently achieved. As a visible and hands-on leader, you'll be at the heart of the action, motivating the team, driving performance, and ensuring every customer leaves inspired and ready to cook. You'll support day-to-day operations, champion our values and standards, and confidently step into the lead role whenever needed. If you're passionate about people, performance, and delivering memorable customer experiences, we'd love to hear from you. No two days are the same at ProCook. As Deputy Manager, you’ll help lead a busy retail environment by: • Supporting the Store Manager to inspire, coach, and develop a high-performing team, • Delivering exceptional customer experiences that help build loyalty and drive sales, • Leading from the shop floor, setting the pace and creating a positive atmosphere for both customers and colleagues, • Driving commercial performance through strong KPI management and sales focus, • Helping ensure excellent standards across merchandising, stock management, compliance, and store presentation, • Supporting recruitment, onboarding, coaching and ongoing colleague development, • Using sales and performance data to identify opportunities and improve results, • Taking ownership of the store and leading the team in the Store Manager's absence, • Supporting the delivery of operational excellence and ensuring the store runs smoothly every day We’re proud of our strong values, supportive culture, and the benefits we offer our colleagues. At ProCook, we invest in your development and success and in return, we’re looking for individuals who will bring energy, reliability, and a genuine commitment to delivering exceptional service every day. If you care about quality, teamwork, and growing with a dynamic brand, you’ll fit right in. We're looking for a confident and enthusiastic leader who loves working with people and knows how to bring out the best in a team. You’ll be someone who enjoys being hands‑on, leads by example, and thrives in a fast‑paced retail environment. You’ll combine strong commercial awareness with a genuine passion for customer service, helping to create a store experience that keeps customers coming back. • A minimum of 2 years' experience in a supervisory, team leader or deputy management role, • Previous experience in retail or hospitality, • Strong people leadership and coaching skills, with the ability to motivate and develop others, • Commercial awareness and confidence using sales and performance data to drive results, • Excellent communication and relationship‑building skills, • Strong organisational and problem‑solving abilities, • A keen eye for detail and a proactive approach to operational excellence, • A positive, can‑do attitude and a passion for delivering outstanding customer experiences, • Salary £28,500 to £30,000 per year depending on experience, pro-rata for the 32hrs/week, • A delightful welcome bag awaits you, filled with our fantastic products for you to explore., • Bonus based on sales targets., • Be part of a fast-growing company., • Be part of a fast-growing company., • Enhanced Maternity, Paternity and Adoption Leave., • Generous colleague discount - 40% + 5 friends and family discount cards of 30%., • 2 x Annual paid volunteering days., • Free 24/7 confidential support through our Employee Assistance Programme., • Friends and Family Referral Scheme, • 6.6 weeks per holiday year, including Bank Holidays, pro-rata for the 32hrs/week, • Learning & Development opportunities., • Bike to Work Scheme. At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities. If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible. At ProCook, sustainability is at the heart of what we do. As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. By joining our team, you will contribute to our efforts in creating a positive impact on the planet. #J-18808-Ljbffr

Training Officer Overview: This hands-on and practical training position plays a key role in embedding Elite Hotel’s culture, service standards and behavioural expectations across the property. Through on-the-job, online and classroom training, working closely with the Human Resources Manager and Heads of Departments across the Hotel operation, you will ensure learning programmes are translated to consistent on-the-floor performance, supporting managers to build capability, accountability and engagement with their teams. You will design, deliver and support a range of learning and development activities to develop consistent standards that reflect the Company’s culture and the ethos of delivering distinctive, engaged and guest-centric service. As Training Officer you will have experience of delivering a wide variety of activities from induction, statutory and compliance training to customer service - ideally within a hospitality setting. As a natural role model you will set the tone for a thriving learning environment including supporting the hotel’s apprenticeship activities and mentor guest-facing apprentices in the completion of their apprenticeship programme. This role will suit someone who; • Can demonstrate previous experience in training and coaching in a hospitality environment, • Has excellent verbal and written communication skills, be highly organised, passionate and self-motivated, • Is enthusiastic, customer-focused and be able to work within deadlines, • Can be flexible towards hours to suit operational learning needs 32 hours per week, site based, flexible days. #J-18808-Ljbffr

Join ProCook as a Deputy Manager and play a key role in leading our team at our Eastbourne Store. This is an exciting opportunity for an experienced retail or hospitality leader who's ready to make a real impact. Working alongside the Store Manager, you'll help create a positive, high-performing store environment where colleagues thrive, customers receive exceptional service, and commercial goals are consistently achieved. As a visible and hands-on leader, you'll be at the heart of the action, motivating the team, driving performance, and ensuring every customer leaves inspired and ready to cook. You'll support day-to-day operations, champion our values and standards, and confidently step into the lead role whenever needed. If you're passionate about people, performance, and delivering memorable customer experiences, we'd love to hear from you. No two days are the same at ProCook. As Deputy Manager, you’ll help lead a busy retail environment by: • Supporting the Store Manager to inspire, coach, and develop a high-performing team, • Delivering exceptional customer experiences that help build loyalty and drive sales, • Leading from the shop floor, setting the pace and creating a positive atmosphere for both customers and colleagues, • Driving commercial performance through strong KPI management and sales focus, • Helping ensure excellent standards across merchandising, stock management, compliance, and store presentation, • Supporting recruitment, onboarding, coaching and ongoing colleague development, • Using sales and performance data to identify opportunities and improve results, • Taking ownership of the store and leading the team in the Store Manager's absence, • Supporting the delivery of operational excellence and ensuring the store runs smoothly every day We’re proud of our strong values, supportive culture, and the benefits we offer our colleagues. At ProCook, we invest in your development and success and in return, we’re looking for individuals who will bring energy, reliability, and a genuine commitment to delivering exceptional service every day. If you care about quality, teamwork, and growing with a dynamic brand, you’ll fit right in. We're looking for a confident and enthusiastic leader who loves working with people and knows how to bring out the best in a team. You’ll be someone who enjoys being hands‑on, leads by example, and thrives in a fast‑paced retail environment. You’ll combine strong commercial awareness with a genuine passion for customer service, helping to create a store experience that keeps customers coming back. • A minimum of 2 years' experience in a supervisory, team leader or deputy management role, • Previous experience in retail or hospitality, • Strong people leadership and coaching skills, with the ability to motivate and develop others, • Commercial awareness and confidence using sales and performance data to drive results, • Excellent communication and relationship‑building skills, • Strong organisational and problem‑solving abilities, • A keen eye for detail and a proactive approach to operational excellence, • A positive, can‑do attitude and a passion for delivering outstanding customer experiences, • Salary £28,500 to £30,000 per year depending on experience, pro-rata for the 32hrs/week, • A delightful welcome bag awaits you, filled with our fantastic products for you to explore., • Bonus based on sales targets., • Be part of a fast-growing company., • Be part of a fast-growing company., • Enhanced Maternity, Paternity and Adoption Leave., • Generous colleague discount - 40% + 5 friends and family discount cards of 30%., • 2 x Annual paid volunteering days., • Free 24/7 confidential support through our Employee Assistance Programme., • Friends and Family Referral Scheme, • 6.6 weeks per holiday year, including Bank Holidays, pro-rata for the 32hrs/week, • Learning & Development opportunities., • Bike to Work Scheme. At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities. If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible. At ProCook, sustainability is at the heart of what we do. As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. By joining our team, you will contribute to our efforts in creating a positive impact on the planet. #J-18808-Ljbffr

Are you an experienced Front Office professional with a passion for delivering exceptional guest experiences? Do you thrive in a luxury hospitality environment where service excellence, leadership, and commercial awareness go hand in hand? We are seeking an outstanding Front Office Manager to lead our Reception, Concierge and Night teams at The Grand Hotel, delivering seamless five-star service while driving operational excellence and revenue performance. As a key member of the hotel's management team, you will oversee all Front Office operations, ensuring guests receive a warm, professional and memorable experience from arrival through to departure. You will provide inspiring leadership to your teams, champion service standards, and work collaboratively with departments across the hotel to maximise guest satisfaction and commercial performance. This role offers an exciting opportunity for an ambitious hospitality leader to make a significant impact within one of the UK's most prestigious luxury hotels. Hours are 40 per week, working five days out of seven. This will include some weekends, bank holidays and shift patterns. The role requires to conduct Duty Management shifts. • Lead, motivate and develop the Reception, Concierge and Night teams., • Ensure the highest standards of guest service are consistently delivered., • Manage Front Office operations to deliver a seamless guest journey., • Drive room revenue performance through effective room inventory management and upselling initiatives., • Monitor departmental costs and maintain strong financial controls., • Oversee guest billing, cashiering controls and night audit processes., • Support yield management and business planning activities., • Maintain compliance with health and safety and fire safety requirements., • Foster a culture of training, development and career progression within the department., • Collaborate closely with Housekeeping, Reservations, Sales and other operational departments, • Previous experience as a Front Office Manager or Senior Front Office Leader in a quality hotel environment., • Strong leadership and people management skills., • A passion for delivering exceptional guest experiences., • Excellent communication and organisational abilities., • Commercial awareness and experience managing departmental budgets and revenues., • Experience using Opera PMS or similar hotel management systems., • A proactive, hands‑on management style with excellent problem‑solving skills., • Knowledge of hospitality health and safety requirements and employment best practices. #J-18808-Ljbffr

Building Services Supervisor - London Circa: Salary - Salary Plan, 43,800.00 GBP Annual Keep an iconic London venue safe, welcoming and ready for every working day and event. We are looking for a practical, people-focused Building Services Supervisor to join us at Burlington House, the Royal Society of Chemistrys historic home in the heart of London. This is a varied, hands-on supervisory role. You will organise the day-to-day work of a small Building Services Porter team, set clear standards, manage rotas and support performance, while also working alongside the team when operational demands require it. From checking building issues and coordinating contractors to preparing spaces and providing first-line AV support for events, you will be visible, approachable and ready to help keep services running smoothly. Your contribution will be central to the experience of colleagues, visitors, contractors, venue clients and event delegates. You will help ensure that Burlington House is safe, well maintained and professionally presented, applying sound health and safety knowledge, practical judgement and calm prioritisation. Just as importantly, you will build positive working relationships across Hospitality, Reception, Technology and Estates so that daily operations and events are coordinated effectively. This is a full-time, site-based role at our London office, with occasional travel to our Cambridge office. Our building and events programme requires flexible cover: working times will vary within the teams operating window of 8:00am to 10:30pm, including early starts, late finishes, participation in an out-of-hours keyholder rota and occasional weekend cover. This opportunity could suit an experienced facilities or building services supervisor, or someone with strong transferable experience from another operational setting, who enjoys combining practical delivery with responsibility for a small team. If you can organise people and priorities, uphold safe working practices and provide a responsive service, we would welcome your application. The salary for this role is up to 43,800 per annum, with offers made in line with relevant skills and experience What you will be responsible for: Supervise and work alongside the team: organise rotas and workloads, provide clear daily direction, monitor standards, support development and address issues promptly and fairly. Coordinate maintenance and resolve problems: plan preventative maintenance, log and prioritise defects, track actions and escalate issues appropriately to maintain a reliable building service. Help deliver excellent events: work closely with the Hospitality team to coordinate room set-ups, reception cover and first-line AV support, responding calmly when requirements change. Maintain operational cover: participate in the out-of-hours keyholder rota, respond to building incidents and support emergency access or evacuation procedures when required. What we are looking for: Hands-on supervisory capability: experience organising and supervising the day-to-day work of a small operational team, setting clear standards and priorities, and working alongside colleagues when needed. Building services or facilities experience: practical experience in building services, facilities management or a comparable operational environment, with an understanding of maintenance, defects, contractors and service delivery. Health and safety knowledge: the ability to apply risk assessments, COSHH, fire safety and safe-working requirements in practice, and to maintain accurate compliance records. Strong people management skills: the ability to support a small operational team to work effectively together by setting clear expectations, coaching and developing colleagues, fostering positive behaviours and a collaborative culture, and providing timely, constructive support to help colleagues succeed. Organisation and sound judgement: the ability to balance competing operational demands, prioritise according to risk and service need, and remain calm and decisive when plans change or unexpected situations occur. Clear communication and relationship-building: the ability to brief the team effectively and work positively with colleagues, contractors, suppliers and event stakeholders. There will be a two stage interview process with the 2nd stage interview conducted at our London office, Burlington House. Benefits At the Royal Society of Chemistry, we promote a healthy work/life balance and flexible working options across the organisation. We offer a comprehensive benefits package to all employees including: London weighting allowance and lunch allowance 26 days paid holiday per annum 35-hour working week with flexible options, to be agreed with your line manager Access to a private medical (optional) Enhanced maternity and paternity leave Paid volunteering days Pension plan with up to 12% employer contributions (depending upon your contribution) Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge. At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates. As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who has a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks. We are committed to making our recruitment processes accessible to all and as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team at or on +44 (0) and we will do our best to put any reasonable adjustments in place. If you have any questions, please contact us at

We're looking for a passionate and driven Restaurant Manager to lead a high-performing hospitality team in Brighton.

Events Manager Luxury Hotel Northumberland Live In. Were recruiting an Events Manager for a prestigious luxury hotel in a beautiful part of Northumberland, where exceptional service, memorable occasions and attention to detail are at the heart of the operation. This is a fantastic opportunity for

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Change Hospitality | B Corp™ provided pay range. This range is provided by Change Hospitality | B Corp™. Direct message the job poster from Change Hospitality | B Corp™.

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