Cisco Video Conferencing Specialist (Onsite)
1 month ago
Stevenage
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering tale solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. Our client operates a large-scale enterprise communications environment supporting business-critical collaboration, telephony, and video-conferencing services. We are looking for an experienced Cisco Collaboration & Video Conferencing Engineer with strong hands-on expertise across Cisco video conferencing, endpoints, telephony, SIP/H.323, and collaboration infrastructure. The role combines Level 2 operational support, troubleshooting, project participation, infrastructure health monitoring, vendor escalation, and local team coordination. CONTRACT: short-term contract (up to 1 year) LOCATIONS: On-site in Ottobrunn, Germany; Getafe, Spain; or Stevenage, United Kingdom PROCESS: intro call + 2-step client interview process • Resolve Level 2 incidents across Cisco telephony and video-conferencing environments., • Troubleshoot conferencing hardware, endpoints, peripherals, and collaboration applications., • Support Cisco CMS, Expressway, B2B, and Mobile & Remote Access (MRA) environments., • Maintain Cisco video endpoints including Room, SX, Personal, EQ, Webex, and Board series., • Monitor infrastructure health and proactively identify operational issues., • Participate in telephony and video-conferencing projects and upgrades., • Respond to customer escalations and coordinate complex issue resolution., • Escalate technical issues to vendors and Level 3 support when required., • Support operations teams on an ad hoc basis., • Coordinate the local team and promote knowledge sharing across the function., • Advanced hands-on experience with Cisco video conferencing, including CMS, Expressway, B2B, and MRA., • Strong experience with Cisco video endpoints across Room, SX, Personal, EQ, Webex, or Board series., • Advanced knowledge of Cisco telephony, including CUCM, Unity Connection, Jabber, and related components., • Strong knowledge of SIP and H.323, collaboration security, and system administration., • Understanding of video codecs, encryption, certificates, and licensing models., • Experience with conferencing-room peripherals such as room navigators, displays, and Barco solutions., • Working knowledge of VMware., • CCNP Voice or comparable Cisco collaboration expertise. #J-18808-Ljbffr