Trabajos communications contract en ManchesterCrear alertas

White Raven Resourcing are acting as a recruitment agency in relation to permanent placements. WHAT WE ARE LOOKING FOR: Experienced Customer Services Manager with strong initiative and a commitment to excellent service. The role is 22.5 hours per week over five mornings, with occasional extra hours (paid) as needed (core months can require up to 100 extra paid hours). Candidates must be level-headed and flexible. This is a 12-month maternity cover contract with possible, but not guaranteed, permanent placement. THE ROLE: Customer Service Manager Handle a range of customer-facing inboxes, adjusting tone to align with brand or event requirements, and respond to queries and formal complaints. Address all customer inquiries through social media platforms including X, Facebook, and Instagram. Serve as the primary point of contact for governing body and legal escalations. Respond to high-level escalations promptly and professionally. Ensure brand-consistent customer communications across channels, including FAQ management, updates to artist statements, and notifications about event changes. Collaborate with various departments to provide assistance and customer advice as needed. Maintain communication with major ticket agents and venues. Oversee GDPR compliance and best practices internally, advise on marketing, website, and internal data protection queries, and work alongside the DPO to fulfil SARs within ICO guidelines. Support accessibility requests, supply customer information, and contribute to booking development where possible. Provide support during occasional weekends or outside of regular hours for high-profile ticket sales, specialised live events, and festivals as required. Partnerships Manager Manage the relationship between the client and the scholarships they support through 3 different educational establishments Proactively reach out to the various universities/college to improve continuously and develop how we work closely together, including but not limited to organising talks with internal staff at lectures and presentations at scholar events. Requirements SKILLS / EXPERIENCE REQUIRED Candidates must possess the following when applying: At least 12months in a managerial/assistant managerial position Previous Customer Service Experience (2 years minimum) Excellent communication skills both written and verbally Ability to liaise with a variety of people on all levels, from customers, to directors, band management and university lecturers A naturally calm, positive working attitude, and approachable working style Problem solving and pro activeness Excellent office skills Reliable and trustworthy Knowledge and experience of GDPR including best practice, privacy policies, and SAR management Benefits This role comes with salary of £20,000 - £25,000 per annum on a part time basis. Paid overtime hours - up to 100 per month during peak periods. Attractive pro-rata'd holiday allowance. Huge company based perks. Team building social clubs. TPBN1_UKTJ

ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION About The Role We have a new opportunity for a talented Rent & Service Charge Officer to join our team in Oldham on an up to 12 month fixed term contract basis, working full time 35 hours per week. Our operating hours are between 8am-6pm Monday - Friday and we currently operate operate a hybrid working style, where you will spend 3 days per week working in the Oldham office and the other 2 days working from home. Reporting to the Rent & Service Charge Manager, some of your duties will include: Delivering an effective service charge accounting service across Guinness to meet legal and regulatory requirements. Reviewing social, shared owner and fair rents in accordance with legal and regulatory requirements, liaising with operational teams as required. Delivering accurate and timely service charge estimates and statement of accounts for all service charges, liaising with operational teams as required. Monitoring actual performance of service charges against estimates, analysing variances, and taking corrective action, escalating issues as appropriate. Contributing to the development and delivery of plans and timetables that ensure service is delivered effectively. Exercising internal controls, highlighting errors, and taking action to rectify them where necessary. What we are looking for We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only have previous experience working in a rent & service charge or a finance environment, but you will also have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: Experience of reviewing and analysing financial information and reporting on results. Good attention to detail with ability to prioritise and manage a varied workload to meet agreed deadlines. Proven customer service experience. Excellent oral and written communications. Good knowledge of Microsoft Office, particularly Excel. To apply: If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP Benefits • Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). • Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. • Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. • Performance Pay Annual Performance Score bonus subject to eligibility • Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death • Health Plan Options There are a couple of health care schemes available depending on the post grade • VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work • Access to the Finance wellbeing portal • Professional subscription annual payment • Travel season ticket loan • Car lease scheme TPBN1_UKTJ

Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations. Key Role Responsibilities Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions. Plans and organises daily activities to maximise the time to achieve targeted leasing numbers Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers. Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required. Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service. Follows up on receipt of required documentation, contract returns and processes payments. Conducts scheduled Residents apartment visits. Manages cancellations. Responds to online (webchat) and email enquiries in a professional and engaging manner Supports other communities when required including cross selling based upon potential resident requirements. Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings Actively understands, updates and improves knowledge of community, amenities, units and local area features. Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Supports Resident events and activities within the Community Assists with Community preparations, including move-in and move-out processes. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Screens property visitors, guests and contractors Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystars complaints procedure. Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living. Completes Health and Safety compliance activities in line with the Companys policies and procedures Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases. Register, secure and correctly issue Resident parcels/deliveries Proactively attends to or organises ad hoc or minor cleaning requirements. About You Good level of general education Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. Proficiency in using property operations software. Training will however, be provided. Essential Excellent customer service skills and significant experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment. The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. A team player who is evidently approachable and welcoming Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required. Proficient at using online and web tools/resources for gathering and presenting research and information High attention to detail in personal presentation Fluent English verbal and written communication skills Numerical skills necessary to complete the above activities Desirable Detailed knowledge of Landlord/Tenant Legislation Residential Property or relevant qualification What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at . TPBN1_UKTJ