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Job Description They have questions, you have answers! When customers call Sage to solve their complex technical issues, they’ll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software. Hybrid – 3 days in our Newcastle office (global headquarters) Salary – starting at £28,000, annual bonus up to 10%, monthly perks valued at up to £750 Assessment – look for an email after you apply inviting you to complete your application Key Responsibilities Your day-to-day: Each day, you’ll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It’ll be up to you to get to know their business, build rapport, and help them get back on track with their product. You’ll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort. How people describe you: You’re logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you’re good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn’t intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve. On-the-job training: You’ll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we’ve put a lot into this training programme. It will equip you to embody our values – human, simplicity, trust, and bold – in every customer call. Meet the team: They’re a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times’ Best Places to Work in the UK. You’ll work alongside people who are technical-minded and embrace the variety that each call brings. They’re supported by managers who care so they can keep caring for customers. Career growth: We advocate for promoting internally - whether that’s staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps. 10 paid days for volunteering and learning: Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you, because we care about your development at Sage. What to expect after you apply: Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run – think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview. Your benefits: • Starting salary of £28,000, • Annual bonus up to 10%, along with monthly perks valued at up to £750, • 33 days holidays (including bank holiday entitlement), • Comprehensive health, dental and vision coverage, • Work away scheme for up to 10 weeks a year, • On-going training and professional development, • Paid 5 days yearly to volunteer through our Sage Foundation

D’modish Fingerfoods and Bakes Ltd is a growing UK confectionery and baked goods business producing premium finger foods, snacks and sweet treats. Due to increasing demand and expansion of our customer base, we are recruiting a Marketing & Commercial Manager to lead our commercial strategy, strengthen brand visibility, and drive sustainable revenue growth. Key Responsibilities • Develop and implement marketing and commercial strategies to increase sales and market reach, • Identify new revenue opportunities, partnerships, and customer segments (B2B and retail), • Manage business development activities, including client acquisition and relationship management, • Lead pricing strategy, promotions, and product positioning to improve profitability, • Oversee brand presentation across digital platforms and marketing materials, • Monitor market trends, competitor activity, and customer feedback to inform decisions, • Prepare commercial reports, forecasts, and performance updates for management, • Support contract discussions and negotiations with key clients and suppliers, • Coordinate marketing campaigns and product launches to drive customer engagement, • Ensure commercial activities align with company standards and regulatory requirements Essential Requirements • Proven experience in a marketing, commercial, or business development management role, • Strong understanding of sales growth, customer acquisition, and commercial performance, • Excellent communication and negotiation skills, • Ability to manage multiple priorities and deliver results in a fast-paced environment, • Strong analytical skills and confidence working with sales data, targets, and reporting, • Good IT skills (Microsoft Office/Google Workspace, spreadsheets, email communication) Desirable • Experience within food production, hospitality, retail, or FMCG sectors, • Knowledge of digital marketing tools and social media strategy, • Experience managing B2B clients and institutional supply relationships What We Offer • Competitive salary of £50,500 per year, • Full-time, permanent position, • Opportunity to join a growing business with an expanding client base, • Supportive working environment and career progression opportunities How to Apply Please submit your CV and a short cover letter explaining your suitability for the role.