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IT Application Support Manager Our client, an organisation of international repute and one of the largest employers in Liverpool. They are looking to an IT Applications Support Manager to join their established IT Services team. This is a management role that combines operational oversight, technical strategy, and hands-on delivery across a broad portfolio of business-critical applications. Reporting into senior IT leadership, you will guide the development, maintenance and optimisation of internal systems, shaping long-term strategy and roadmaps while ensuring high-quality day-to-day support. You will act as a trusted design authority, leading on product configuration, integrations, service upgrades and best-practice processes. You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies. Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work within your team, fostering a culture of continuous improvement and supporting professional development. Our client offers an excellent work / life balance with ongoing professional development support. In addition to this you would be offered some exceptional benefits which includes a generous leave entitlement, in excess of 40 days - inclusive of public holidays, and an exceptional pension contribution of 21%. You will bring: • Strong experience as an IT Support Manager or Application Support Manager, • Leadership experience across operational environments and project/programme delivery, • Extensive understanding of IT support processes and their impact on configuration, development and training, • Background in large-scale IT system projects, covering full lifecycle from analysis and design to implementation and support, • Experience leading multi-disciplinary teams and developing technology strategies and roadmaps, • Experience working with ServiceNow, SailPoint, Atlassian tools and Microsoft platforms, • Knowledge of Identity & Access Management technologies (highly desirable), • Ability to produce high-quality documentation and manage complex data flows and API integrations This is an outstanding opportunity for someone who is enthusiastic, analytical and highly organised, with the confidence to act as a trusted authority on system design, delivery and optimisation. If you are passionate about leading high-performing teams and shaping the future of internal systems within a major organisation, we would love to hear from you.

InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. InPost Group is a publicly traded company, with a market capitalization of about $5 billion as of March 2023. With over 10,000 employees worldwide, InPost Group is one of the largest out of home delivery providers in Europe, committed to providing sustainable and efficient delivery solutions to meet the evolving needs of customers in today's rapidly changing landscape. Overall Purpose of the Role: • Maintain the current IT Network infrastructure:, • WAN, • LAN, • Wireless LAN, • VoIP / PSTN connectivity, • Perimeter security and remote access, • Load balancing, • Datacentre, • Contribute to the development of the existing network and suggest ways of improving existing technology, processes and documentation., • Travel to sites in the UK and Ireland to perform reactive and preventative maintenance as required or directed., • Work with other teams to ensure resolution of incidents / problems, always putting the customer first., • Work within project teams to help design, implement and operate IT projects., • Mentor and support junior members within the team. Main Activities and Responsibilities: • Design and implementation of network-based IT solutions., • Provisioning and management of Yodel’s datacentres., • Installation and maintenance of branch office infrastructure., • Definition of project work, including documentation and reported of project status., • Installation, upkeep and maintenance of network cabinets and cabling., • Configuration changes on networking equipment working within existing change processes., • Independent pro-active monitoring and management of the network to identify and resolve potential issues as they arise., • Independent resolution or escalation of all faults, liaising with third parties where necessary., • To answer and resolve any support requests escalated to third-line level., • Ensuring backups of all networking equipment., • Liaising with suppliers and partners in the definition of projects, costing and delivery., • Work under broad direction, capable of working without supervision. May, however, supervise the work of others., • Inform technical stakeholders or project teams of any changes to systems or processes., • Work across teams including Service Management, Technical Project Delivery and Solution Design ensuring excellent customer service and communication., • Liaise with third party suppliers for solution implementation and ongoing support., • Provide advice, support and technical expertise to own and other project teams and end users., • Research and understand new and emerging technologies and make suggestions as to how these can be used to meet business goals., • Liaise regularly with the Solution Design team to understand their work and the implementation pipeline., • Proactively transition work from other teams, including Solution Design, into the Network Team., • Provide excellent customer service to internal and external customers, including timely, professional communication., • Resolve any incidents and requests in line within agreed service-level limits., • Be patient, polite and approachable in all interactions with customers. Qualifications • Takes a structured and effective approach to own work and demonstrates leadership potential., • Can communicate effectively, both orally and in writing, with clients, customers, colleagues and subordinates., • Shows a calm, disciplined and analytical approach to problem solving., • Consistently produces work of a high standard., • Consistently meets deadlines., • Ensures that adequate documentation is produced, distributed and maintained., • Identifies problems and escalates appropriately., • Provides advice, guidance and assistance to less experienced colleagues as required., • Takes an active part in meetings with clients/users/development staff during system investigations and throughout subsequent development work., • Capable of working with minimal supervision. Techncal Experience: GENERAL • Extensive knowledge and experience of Microsoft Office tools such as Visio and Excel., • Experience in integrating of SaaS, PaaS and IaaS solutions into an on-premise datacentre., • Experience with document management and control with Microsoft Sharepoint., • Extensive demonstrable knowledge of routing protocols OSPF/BGP/EIGRP/OMP., • Experience of troubleshooting and operating a multi-VRF MPLS-based WAN., • Experience of troubleshooting and operating a Fortinet SD-WAN., • Experience of troubleshooting and operating a public-facing hosting platforms and associated protocols, e.g. HTTP., • Experience of implementing SNAT, DNAT and Twice-NAT., • Extensive experience of datacentre cabling types, standards and conventions including ability to implement and maintain, conforming to best practise and company standards., • Experience of operating and troubleshooting Cisco Application Centre Infrastructure (ACI) and Nexus 9000 series switches., • Experience of orchestration and automation tools, e.g. Ansible, Jenkins, and their uses in Network Management., • Extensive experience of DHCP and DNS., • Experience of implementing, troubleshooting and operating Cisco Catalyst, Meraki and Nexus switches., • Demonstrable understanding of network practises, including design and topology., • Understanding of 802.1x, Windows-based PKI and x.509 certificates., • Understanding of LAN Connectivity (Cat5/6, Multi-mode OM1, 2 & 3 fibre, single mode fibre & wireless bridging.), • Experience of managing and troubleshooting Fortinet wireless access points., • Experience of configuring and troubleshooting policies within Cisco Identity Services Engine., • Demonstrable understanding of general EM radio and communications, e.g. frequency bands, WiFi channels, antenna types., • Experience of troubleshooting and operating Cisco Unified Communications Manager and Cisco Unity Connection 12.5., • Experience of configuring and operating PSTN breakout via SIP trunking., • Experience of operating Audiocodes Mediant SBC (or similar) devices, e.g. SIP headers, debugging., • Awareness of VMWare ESXi and vCenter., • Awareness of Cisco UCS C Series hardware platform., • Experience in implementation, configuration and troubleshooting of Cisco ASA, Cisco Firepower, Palo Alto and Fortinet firewalls., • Extensive experience of IPsec site-to-site VPN., • Extensive experience of Cisco AnyConnect SSL VPN., • Experience of configuring and troubleshooting F5 Big IP LTM Load balancers., • Knowledge of Nagios Core., • Good arithmetic skills essential., • Cisco CCNP or similar desirable., • Cisco CCNA or CCNP Security desirable., • Cisco CCNA or CCNP Collaboration (Voice) desirable. Additional information Why Join InPost? • The option to work from the office or 100% remotely, • Opportunity to work in a diverse, international and cross-functional environment, along with leading experts., • Fulfilling careers with a range of benefits for employees and invests in providing training opportunities for their development., • Involvement in technology monitoring and choices, • Your impact will be visible instantly and you will be making a difference in our users lives, • Field based role with hybrid working available., • Permanent office to be at Skyways House, Liverpool., • Regular travel to sites across the UK as required or directed (up to two site visits per week), • 40 working hours per week, Mon-Fri., • Occasional out of hours working as required or directed., • Paid, on-call on rota system.

Microsoft Defender for Endpoint Administrator - Active SC Clearance - Long Term This specialist role focuses on leading the secure migration of Windows and Linux servers from legacy antivirus solutions to Microsoft Defender for Endpoint in a highly sensitive nuclear environment. You will design and execute a compliant migration strategy, configure policies, and maintain strong endpoint protection while meeting strict regulatory standards. You will validate existing antivirus exclusion policies across the estate, create targeted Azure AD device groups for policy deployment, develop a tailored migration approach for complex environments, test network connectivity to Defender services, prepare and distribute installation packages, and collaborate with the image management team to integrate Defender into autoscaling golden images. Additional tasks include removing legacy solutions, documenting deployment approaches and policies, and providing end-to-end support for Microsoft Defender. Essential qualifications • Active UK SC security clearance, used within the last 12 months with at least 3 months remaining before the 12-month lapse period, • Proven hands-on experience onboarding Windows and Linux servers to Microsoft Defender for Endpoint, • Successful management of complex antivirus migrations in regulated environments, • Strong knowledge of Microsoft Defender technologies including Defender for Endpoint, Defender for Office 365, Defender for Identity, Microsoft 365 Defender, and Cloud App Security, • Practical experience with Endpoint Detection and Response, Threat & Vulnerability Management, Attack Surface Reduction, and Automated Investigation and Remediation, • In-depth understanding of Windows Client (7/8/10), Server (2008–2016), and Red Hat Enterprise Linux operating systems, • Demonstrable skills in exclusion management, policy creation, deployment via GPO/SCCM/Intune, and legacy AV removal Desirable experience includes Symantec Endpoint Protection Manager and McAfee server policy configuration.

We’re partnering with a leading Microsoft Partner to recruit a D365 Business Central Project Manager / Team Lead who can combine strategic leadership with strong hands-on delivery. If you're looking for a role where you can still stay close to the product while guiding a growing team, this is the perfect opportunity. The Role You will lead a team of Business Central consultants and developers while remaining 70% hands-on across implementation, solution design, stakeholder engagement, and delivery. This position offers the autonomy to shape delivery processes, mentor talent, and drive successful BC rollouts across a diverse portfolio of clients. Key Responsibilities • Lead and mentor a D365 BC delivery team across multiple projects, • Act as the primary PM across full-lifecycle BC implementations, • Conduct solution design workshops and work hands-on with configuration, • Oversee project timelines, budgets, governance, and risk management, • Build strong client relationships and manage senior stakeholder expectations, • Contribute to continuous improvement of delivery frameworks and best practice What We’re Looking For • Strong experience delivering D365 Business Central projects end-to-end, • Proven leadership or team-lead experience within a Microsoft Partner environment, • Comfortable remaining 70% hands-on with configuration and functional delivery, • Excellent communication and stakeholder engagement skills, • Ability to manage multiple workstreams and lead cross-functional teams, • Willingness to travel occasionally for client meetings or team sessions What’s On Offer • Salary up to £70,000, • Fully remote role with occasional travel, • Join a respected Microsoft Partner with exciting growth plans, • Clear progression pathways and the chance to shape a growing BC practice If you're a D365 BC professional who enjoys combining delivery, leadership, and hands-on work, we’d love to speak with you. Apply today or reach out for a confidential chat.

Security Engineer Start ASAP - Contract Hybrid Proficient in German would be an advantage Insight Enterprises, Inc. is a Fortune 500 solutions integrator helping organizations accelerate their digital journey to modernize their business and maximize the value of technology. Insight’s technical expertise spans cloud and edge-based transformation solutions, with global scale and optimization built on 33+ years of deep partnerships with the world’s leading and emerging technology providers. In 2024, Insight had revenues of US$ 8.7 billion, and over 14,000 employees. It has a US$1.7 billion services business, bolstered by recent acquisitions in cloud, CRM, software engineering, and business consulting. In EMEA, Insight operates in Austria, Belgium, Bulgaria, France, Germany, Ireland, Italy, Moldova, Netherlands, Sweden, Romani, Saudi Arabia, Spain, Switzerland, UK, Ukraine, and United Arab Emirates. Skills Required: • Designed and deployed private, public, and hybrid cloud solutions, • Proficient in Azure services: Backup, Site Recovery, Resource Manager, VMs, VNETs, and Storage, • Experienced with Hyper-V clusters, System Center, OMS, and Azure Automation, • Skilled in large-scale virtualization and migration projects (P2V, V2V) Cloud & Hybrid Environments • Delivered secure cloud architectures across Azure, AWS, and VMware, • Implemented access via API, CLI, and management portals Security Architecture & Controls • Developed IAM and network segmentation models, • Applied backup, disaster recovery, and encryption strategies Automation & Configuration Management • Used Infrastructure as Code (IaC) and Desired State Configuration for automated, compliant deployments Virtualisation & Migration • Built high-availability virtual environments, • Managed migration projects with risk assessment and mitigation

About us: Intuitive is an innovation-led engineering company delivering business outcomes for 100’s of Enterprises globally. With the reputation of being a Tiger Team & a Trusted Partner of enterprise technology leaders, we help solve the most complex Digital Transformation challenges across following Intuitive Superpowers: Modernization & Migration • Application & Database Modernization, • Platform Engineering (IaC/EaC, DevSecOps & SRE), • Cloud Native Engineering, Migration to Cloud, VMware Exit, • FinOps Data & AI/ML • Data (Cloud Native / DataBricks / Snowflake), • Machine Learning, AI/GenAI Cybersecurity • Infrastructure Security, • Application Security, • Data Security, • AI/Model Security SDx & Digital Workspace (M365, G-suite) • SDDC, SD-WAN, SDN, NetSec, Wireless/Mobility, • Email, Collaboration, Directory Services, Shared Files Services Intuitive Services: • Professional and Advisory Services, • Elastic Engineering Services, • Managed Services, • Talent Acquisition & Platform Resell Services About the job: Title: Senior AI Network & Compute Consultant Start Date: Immediately of Positions: 1 Position Type: Contract Location: Remote across UK (Open to travel to Norway) Summary: Client is committed to empowering our customers with innovative products and services that enhance their performance and productivity. The Services Solutions Architecture team plays a pivotal role in delivering technical solutions that consistently meet client needs and expectations. As trusted consultants, we partner closely with our clients to understand their objectives and provide infrastructure solutions designed for scalability, efficiency, and future growth. We invite you to join our Services Solutions Architecture team as a Senior AI Network & Compute Consultant, where you will have the opportunity to excel professionally and make a significant contribution to the advancement of high-performance computing and AI infrastructure. Key Responsibilities As a member of the services delivery team, you will collaborate with consultants and client stakeholders to design and implement sophisticated HPC/AI cluster and network architectures. You will oversee the deployment of high-performance compute environments, ensuring both technical excellence and customer satisfaction throughout each phase of the engagement. Primary Duties: • Design and architect scalable, high-performance compute and network infrastructures for HPC/AI clusters, • Lead the implementation of advanced networking solutions, including NVIDIA InfiniBand and Ethernet technologies, • Deploy and manage orchestration tools such as NVIDIA Base Command Manager for cluster management and monitoring, • Provide expert consulting on compute and network infrastructure strategy, planning, and execution, • Collaborate with clients to assess technical requirements and deliver customized solutions, • Troubleshoot and resolve performance bottlenecks across compute, storage, and network layers, • Develop comprehensive documentation, including architecture diagrams, deployment guides, and operational procedures Essential Qualifications • Proven success in designing and deploying large-scale HPC/AI clusters (NVIDIA, AMD, Intel), • Demonstrated expertise in NVIDIA networking technologies: InfiniBand (Quantum), Ethernet (Spectrum-X), MLNX-OS, NVIDIA Cumulus OS, and Enterprise SONiC, • Proficient in Linux systems administration and scripting, • Extensive hands-on experience with Base Command Manager or equivalent orchestration tools, • Experience in consulting roles with strong communication and documentation abilities, • Capacity to manage multiple projects independently and deliver results within dynamic environments. Preferred Qualifications • Certifications in networking and Linux (e.g., CCNP, LFCS, NCP-AIN, NCP-AIO), • Experience with NVIDIA DGX systems or similar GPU platforms, • Familiarity with container orchestration technologies (e.g., Kubernetes, Docker, Slurm), • Knowledge of data centre operations and cloud integration methods, • Experience with GENAI frameworks and related tools Selected Skills • GenAI and HPC - Execute Technical Implementation, • GenAI and HPC - Technical Design and Planning, • HPC-Bright Cluster Mgmt - Customer Managed Services, • HPC-Bright Cluster Mgmt - Technical Design and Planning, • Kubernetes Networking - Technical Consultation, • GenAI Networking - Technical Consultation, • GenAI InfiniBand - Execute Technical Implementation, • GenAI InfiniBand - Technical Design and Planning, • GenAI SpectrumX - Execute Technical Implementation, • GenAI SpectrumX - Technical Design and Planning, • NVIDIA BCM - Technical Consultation, • Kubernetes Implementation and Configuration - Technical Consultation

Annata operates a global support team with regional support locations in the UK, Malaysia and the US, enabling our customers and partners to be serviced 24 hours a day, 5 days a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager. As a Delivery Lead you will be involved in dealing with supporting standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part of their continuous improvement projects. In addition, you will be assigned to a number of customers and partners, becoming their main day-to-day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: • Ability to triage a support ticket, • Able to follow support processes, • Applying knowledge to be able to replicate and progress the ticket, • Effective communication to the customer and internally with colleagues, • Completing standard documentation, • Prioritization of work, • Ticket turnaround to ensure that customer SLAs are met, • Logging tickets through to 3rd parties as/when required, • Responsible for completing internal acceptance testing of fixes and solutions 2. Maintain customer and partner engagement with regular calls to discuss ticket updates and requests., 3. Manage the D365 service updates when applicable., 4. Manage customer Business as Usual (BAU) releases when applicable., 5. Customer change requests – Involved in completing functional design documentation and providing estimates to the customer for the requested work., 6. Project management for smaller projects (Under 50 days)., 7. Timely and effective response to requests for advice and/or assistance. Responsibilities: 1. Provide 3rd and 4th line functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause., 2. Handle partner and customer incident, request and change request tickets efficiently., 3. Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required., 4. Ensure all support documentation is completed in line with support processes., 5. Work to ensure SLAs are met in line with support agreements., 6. Effective escalation of support tickets where SLA may breach., 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings., 8. Maintain strong relationships with other departments within Annata, ensuring the customer and partner tickets are resolved quickly., 9. Managing multiple concurrent issues and escalations at any one time. Skills and Experience: Required 1. Extensive Microsoft Dynamics Experience: Minimum of 5 years’ hands-on experience with Microsoft Dynamics 365 Finance & Operations (F&O) or Customer Engagement (CE), ideally within a support, customer service, or service delivery environment., 2. Issue & Escalation Management: Proven ability to manage multiple concurrent issues and customer escalations in high-pressure situations, ensuring timely resolution while maintaining high standards of service quality., 3. Problem Solving & Initiative: Self-motivated and proactive in diagnosing and resolving technical and functional issues reported by customers and partners, demonstrating ownership and accountability., 4. Organizational & Prioritization Skills: Strong organizational capabilities with a keen attention to detail, ensuring tasks are prioritized effectively and critical information is clearly communicated and actioned., 5. Communication & Stakeholder Engagement: Excellent interpersonal and communication skills, with the ability to convey technical concepts to non-technical audiences in both written and verbal formats., 6. Customer Service Excellence: Demonstrated ability to manage customer expectations, respond to inquiries professionally, and deliver a consistently positive customer experience., 7. Support Tools & Systems Proficiency: Skilled in using support platforms and ticketing systems to track, manage, and report on customer support activities., 8. Documentation & Knowledge Management: Capable of creating and maintaining support documentation, including FAQs, troubleshooting guides, and knowledge base articles to improve customer self-service and internal efficiency., 9. Stakeholder Relationship Building: Adept at building trust and rapport with internal and external stakeholders, fostering collaborative relationships that support long-term customer success., 10. Cross-Functional Collaboration: Experience working closely with cross-functional teams—including product, engineering, and account management—to resolve complex issues and relay customer feedback effectively., 11. Time Management & Multitasking: Strong time management skills with the ability to handle multiple customer inquiries and support tasks simultaneously, ensuring deadlines and service levels are consistently met., 12. Release & Service Update Management: Prior experience coordinating Microsoft Dynamics BAU (Business-as-Usual) releases and service updates, including planning, communication, and post-release support., 13. Third-Party Ticket Handling: Experience in logging and managing support tickets with external vendors and Microsoft, ensuring accurate tracking and timely follow-up., 14. Reporting & Insights: Proficient in generating reports and dashboards for internal and external stakeholders, providing insights into support performance, customer health, and service trends. Desirable 1. Global Support Experience: Prior experience working within a global or multi-regional support model, demonstrating an understanding of regional service expectations, time zone coordination, and cultural nuances in customer engagement., 2. Project Tracking Tools: Familiarity with project tracking and collaboration tools such as Microsoft Project, Jira, or Asana, with the ability to monitor progress, manage dependencies, and support cross-functional initiatives., 3. Support Analytics & Metrics: Ability to interpret and analyse support data, including ticket trends, resolution times, and customer satisfaction metrics, to identify areas for improvement and inform strategic decisions., 4. Microsoft Dynamics Dual Write: Experience with Microsoft Dynamics Dual Write integration between F&O and CE is preferred, including understanding of data synchronization and troubleshooting common sync issues., 5. SQL Server Management Studio (SSMS): Proficient in using Microsoft SQL Server Management Studio for querying databases, investigating data-related issues, and supporting root cause analysis., 6. Microsoft Azure DevOps: Skilled in using Microsoft Azure DevOps for managing work items, tracking development tasks, and collaborating with engineering teams on issue resolution and release planning., 7. Change Management & ITIL Framework: Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience in managing service transitions, approvals, and communications. Education: Bachelor’s Degree in Computer Science, Business Administration, Information Technology, or a related field. What Annata Stands For: Annata is a Microsoft Global Independent Software Vendor (ISV) since 2001. With its roots in Iceland, Annata is one of the leading global ISVs and industry partners from Microsoft with offices in all continents. Built on Microsoft Dynamics 365, our A365 solution offers a comprehensive suite of capabilities designed to propel automotive, trucks & buses, and equipment businesses into the realm of digital transformation. Our team consists of employees with different nationalities, origins, religions, and cultural backgrounds. We actively support diversity and demand our employees to respect different opinions and lifestyles. In virtual teams, we utilize the know-how of our international colleagues and secure the maximal output for our clients. We appreciate personal contact with our customers and colleagues, but we also aim to reduce travel to a sensible level – in order to support our employee’s work/life balance and to reduce our ecological footprint.

Role: Technical Implementation Location: United Kingdom Vacancies: Senior/Junior Level X 4 Unlock Your Potential with ConnexOne:Join the AI Revolution in Contact Centres! Are you ready to be part of the future of contact centre technology? ConnexAI, a leading force in Dialers, OMNI Channel enablement and AI solutions for contact centres, is offering an exciting opportunity to join our dynamic team. We are reshaping the landscape of customer service using the latest advancements in artificial intelligence. We are looking for technical service engineers who will be the face of Connex. We value customer service, so travel regularly is necessary for this role, as you will likely be on client sites most working days throughout the UK and Europe. Who We’re Looking For: ConnexAI is looking for driven Individuals who are passionate about Contact centre platforms and AI technology to advance their careers. Whether you’re an experienced expert or a rising star in the field, if you’re driven to innovate and eager to shape the future of contact centres, we want to hear from you. Why Connex? • Dive into the forefront of Contact Centre Dialer, OMNI channel and AI technology, where we’re redefining the customer experience for businesses worldwide., • You will develop an understanding of how businesses use ConnexOne to gain a competitive advantage in the marketplace, • You will make a global impact, collaborating with clients and teams across continents to revolutionise contact centre operations., • Join a company experiencing rapid expansion and advancement, with a history of promoting organically., • Work with great people who will share the same passion for creating a great work environment and customer service, • Implementing and configuring the full suite of ConnexAI products, • Providing technical onsite training, • Offering support guidance to clients, • Being an essential part of advisory and escalation functions, • Professional and confident work ethic., • Experience in the contact centre industry is highly valued, whether as a seasoned end user, dialler manager or technical specialist., • You will have strong dialer configuration skills., • You have the ability to handle multiple projects concurrently and demonstrate strong organisational skills and attention to detail., • We are interested in speaking with Junior candidates who would like to kick-start a career in Technical Implementation as well as Senior candidates who would like to step into the future of contact centre enablement.

Junior IT Security Engineer – UK Fully Remote CRG Recruitment are currently engaged with one of our clients to recruit a Junior IT Security Engineer who will support the organisation’s cyber resilience by assisting with the daily operation of security tooling, triaging alerts, and maintaining secure configuration and patch compliance across infrastructure. The role will provide hands-on support to the Security Engineer and Information Security Manager, with a focus on monitoring, reporting, and routine security tasks, while developing knowledge in incident response and infrastructure security. . Please note this role is fully remote but will require some UK based travel Key Skills required for this role, Essential • Experience working in IT operations, or security support role., • Exposure to security monitoring or incident response processes (e.g. handling alerts, phishing investigations, or log review)., • Familiarity with patching, configuration, or vulnerability management activities., • Experience of working in a technical information security role, covering operations and/or infrastructure security., • Experience working with or alongside a managed SOC, including escalation handling and incident investigation. Desirable • Prior involvement in using Microsoft security tooling (Defender, Sentinel, Intune, or similar). Please note this role is fully remote but will require some UK based travel This role is paying up to £37,000 to £38,000 depending on experience plus benefits Interested?!? Send your application to Chris Butler at CRG Recruitment for review CRG Recruitment are acting as an employment agency in regards to this position

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, ___, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. We are looking for a Professional Services Consultant to join our team. As a Professional Services Consultant, you will engage directly with customers, managing a variety of industry, technical, and customer-related responsibilities. Our team is dedicated to ensuring clients are smoothly and efficiently onboarded, allowing them to fully leverage the Guesty platform. Responsibilities: • Customer Onboarding: Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management., • Relationship Management: Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs., • Configuration and Optimization: Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer., • Training: Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform. Tailor training to customer needs, ensuring they fully understand and can effectively use the platform., • Follow-Up: Maintain regular follow-ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product., • Primary Point of Contact: Serve as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns about product usage., • Product Expertise: Develop comprehensive expertise on the entire Guesty platform to assist customers effectively., • Technical Troubleshooting: Resolve technical issues that may impede optimal system use, providing timely and efficient solutions., • Customer Needs Assessment: Understand customer business and technical needs, offering optimized configurations and best practice recommendations., • Feedback Loop: Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement., • Best Practices Development: Create best practices and onboarding materials to enhance the overall customer onboarding experience., • Project Management: Collect customer requirements, manage data migration and validation, and configure software to meet customer needs., • Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues promptly. Requirements: • Experience: 3+ years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company., • Technical Background: Strong technical acumen and analytical skills, with a proven track record of effective problem-solving and decision-making. Degree in a STEM field (Science, Technology, Engineering, Mathematics) or relevant technical work experience., • Communication Skills: Exceptional interpersonal and communication skills, capable of conveying technical information to stakeholders with varying technical abilities. Strong communication skills for seamless interaction with clients and internal teams., • Project Ownership: Previous experience owning a project and being responsible for its success, preferably in a commercial setting. Ability to manage multiple tasks and projects in a fast-paced environment., • Culture Fit: Humble and eager to learn, with a willingness to improve current working methods. Self-motivated, proactive team player with a positive work ethic and ambitious attitude., • Time Management: Effective time-management skills, with the ability to handle multiple tasks simultaneously., • Adaptability: Quick to learn new products and technologies, staying updated with industry trends., • Customer Focus: Friendly, patient, and professional demeanor, ensuring a positive customer experience. Passion for client success and satisfaction, willing to go the extra mile to exceed expectations., • Technical Tools: Intermediate-level proficiency in Google Suite, with a requirement for Excel skills, • Native/ Fluent German – Must! Nice to have: • Accounting Knowledge: An understanding of basic trust accounting and experience working with balancing ledgers, reporting, and bank reconciliations, • Experience with Salesforce is a plus Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

About the Role We’re looking for a versatile and proactive Technical Systems & Support Engineer to join our team. This role bridges IT support, software development, and system administration. Ideal for someone who enjoys solving complex problems, working across different technologies, and improving business systems end-to-end. You’ll be responsible for handling helpdesk support tickets, configuring systems, performing business analysis, managing Progress databases, developing applications, and supporting our infrastructure manager in maintaining our Azure cloud environment. Key Responsibilities Helpdesk & Systems Support • Provide timely response and resolution to internal helpdesk tickets., • Flexible to work between 7am to 7pm to liaise with development team and support overseas clients., • Troubleshoot hardware, software, and user access issues., • Work with business users to gather and document requirements., • Analyze workflows and recommend process improvements., • Develop and maintain applications using Progress/OpenEdge and other related technologies., • Build and maintain front-end components using React.js., • Create and manage API connections between systems., • Assist the Infrastructure Manager in maintaining the Microsoft Azure environment., • Monitor cloud services, backups, and security configurations., • Support deployment, updates, and automation processes. Key Skills & Experience • Proven experience in IT support or technical operations or Software development, • Working knowledge of databases and willingness to learn Progress / OpenEdge)., • Working knowledge of React.js, JavaScript, JSON, OAuth and Restful API integration., • Familiarity with Microsoft Azure administration and cloud concepts., • Strong programming fundamentals and analytical and problem-solving ability, with the flexibility to work across languages and technologies.", • Excellent communication and documentation abilities., • Ability to multitask and work collaboratively across departments. Nice to have • Experience with SQL or other relational databases., • Exposure to DevOps tools (CI/CD pipelines, GitHub Actions, JIRA etc.)., • Background in system configuration and business process mapping., • Understanding of IT security best practices. What We Offer • Competitive salary and benefits package., • Opportunities for cross-training and professional growth., • Collaborative and supportive work environment., • Exposure to a diverse technology stack across infrastructure, development, and analysis. How to Apply If you’re a self-starter who loves technology and enjoys variety in your work, we’d love to hear from you. Apply now on LinkedIn or send your resume directly to

At Pulse Solutions, we don’t just deliver projects, we drive impact. We specialise in outcome-focused digital transformation solutions that help mission-led organisations turn bold strategies into real-world results. Our Purpose We partner with universities, charities, and other purpose-driven sectors to tackle high-impact challenges. Whether it’s transforming student experiences or modernising nonprofit operations, our work creates measurable change that matters. The Role We’re seeking a D365 CE Project Manager to lead the delivery of multi-workstream transformation projects blending strategic oversight with hands-on execution. You’ll work closely with clients to co-design delivery roadmaps, coordinate cross-functional teams, and ensure every phase of the project drives real value. This is a role for someone who thrives in the detail, builds trust quickly, and knows how to steer complex CRM implementations with clarity and confidence. What You’ll Be Doing • Leading end-to-end delivery of D365 CE projects, from mobilisation to go-live, • Collaborating with clients to shape delivery plans aligned to their mission and outcomes, • Managing cross-functional teams across design, build, test, and deployment, • Overseeing key delivery areas: requirements, configuration, data migration, testing, training, and go-live, • Identifying risks early and putting mitigation plans in place, • Supporting delivery at every stage from planning through to closure, • Championing best practice and continuous improvement across the project lifecycle What You’ll Bring • Proven experience delivering Microsoft Dynamics 365 CE projects, • A strong grasp of project delivery disciplines and stakeholder engagement, • Experience in Not-for-Profit or Higher Education sectors is a bonus, but not essential, • Excellent stakeholder engagement and communication skills, including the ability to build trust and influence at a senior level, • Confidence navigating ambiguity and driving clarity across delivery teams What We Offer • Competitive day rate (outside IR35), • Flexible working arrangements, • Opportunity to lead high-impact projects, • Collaborative and innovative team culture

About the role We are seeking experienced users of Idox Software to join our team of Onboarding Consultants, supporting Local Authorities across the UK as they implement and adopt Idox Cloud solutions. This is an opportunity to help guide new customers through setup and configuration to best practice, shaping how they use our software to deliver public services efficiently and effectively. In this customer-facing role, you’ll work closely with clients, project managers and technical specialists to ensure smooth, successful software implementations. You’ll apply your first-hand understanding of how Local Authorities operate alongside product knowledge and consultancy skills to deliver a great onboarding experience for every customer. You’ll build strong customer relationships, manage a portfolio of onboarding projects, and coordinate with teams across Idox to achieve outstanding results. We’re looking for a self-sufficient, detail-oriented professional who thrives on delivering high-quality outcomes. You’ll embody our values of Responsibility, Integrity and Excellence in everything you do. This is your opportunity to make a wider impact – helping Local Authorities across the UK to modernise services, improve efficiency and deliver better outcomes for communities. Key Responsibilities • Deliver defined work packages to support customers in setting up and configuring their new software solution., • Collaborate with the Idox Cloud Project Manager to advise on project approach, timescales, progress and risks., • Share product and configuration expertise to help customers to become self-sufficient in using their system., • Deliver hands on training and workshops, sharing knowledge and expertise., • Work closely with teams across Idox Professional Services to ensure smooth implementation and rapid issue resolution., • Act as a trusted advisor to customers, helping them make confident, informed decisions., • Maintain up-to-date subject matter expertise in relevant Idox Local Government service areas e.g. Built Environment, Address Data Solutions, Public Protection., • Share knowledge and best practices with colleagues, supporting cross-skilling and team development., • Contribute to the continuous improvement across onboarding and wider professional services delivery processes. To be successful, you should bring: • Hands-on experience using Idox software solutions (or similar Local Authority)., • A good understanding of Council processes in areas such as in Public Protection or Regulatory Services., • Previous experience in software consultancy and/or training., • A strong problem-solving mindset and consultative approach to solution delivery., • The ability to influence stakeholders and collaborate effectively across teams., • Proven experience building and maintaining positive customer relationships., • The confidence to manage multiple projects and customers simultaneously with care and attention to detail., • Excellent written, listening, and verbal communication skills., • High levels of commitment, professionalism, and passion for delivering service excellence. Additional desirable qualities: • Experience in data migration activities., • Knowledge of the Idox implementation processes and methodologies. About Idox Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard-working process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long-term focus for regulated environments. Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more. Our Values D.R.I.V.E – The core values taking us forward. D – Dynamism – We shape our future. R – Responsibility – We are accountable for our actions. I – Integrity – We do the right thing. V – Valued – We value each other. E – Excellence – We set the benchmark for quality. Our Culture We are ambitious in working together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity. Idox is a company where we can all be ourselves and succeed on merit, where we respect all our employees, customers and communities in which we live, work and are a part of. We recruit and reward employees based on capability and performance – regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, educational background, origin, religion or physical ability. Each office location worldwide, is free to respond to local needs to create a culturally sensitive workplace for everyone. In doing so, we want every employee to feel our commitment to showing respect for all and encouraging open collaboration and communication. How to apply Please submit a CV, and a short cover letter (maximum 500 words - including salary expectation, and current remuneration) explaining why you feel you would be suited to this role. Please note successful applicants will need to satisfy the BPSS guidelines (Baseline Personnel Security Standards) which consist of the receipt of satisfactory references covering the last 3 years of employment; an identity check; verification of eligibility to work in the UK; and a Basic Disclosure Check. This is in order to help us make safer recruitment decisions. Privacy Notice As part of the recruitment process, we will collect data about you in a variety of ways including the information you would normally include in a CV or a job application cover letter, or notes made by our recruiting officers during a recruitment interview. Please read our Recruitment Data Privacy Policy here:

ABOUT REFLO Reflo (___) have burst onto the apparel scene to bridge the gap between sustainable clothing and high-performance premium sportswear. Our goals are monumental and go beyond selling a lot of gear - we aim to plant 1 million trees and recycle over 5 million plastic bottles in our first 5 years. That is something we can all be proud of. We are a start-up that has achieved great things in a very short existence; including signing multi-year international collaborations and bringing onboard Harry Kane as our first global ambassador and investor. We celebrate our vibrant work culture and boast that our external partners are treated well, therefore our internal environment should echo that. We have created awesome initiatives to ensure our team loves working here, including birthday leave, gym memberships, and a set number of “duvet days.” Plus, don’t miss out on asking about “The Dream Machine”! ABOUT THE ROLE RESPONSIBILITIES Systems Support & Maintenance • Provide day-to-day technical and systems support for internal teams while progressively taking ownership of small-scale system improvement projects., • Assist with maintaining and updating company systems, including (but not limited to):, • ApparelMagic (inventory & product lifecycle management), • Xero, ApprovalMax, XeroMe (financial systems), • OneDrive/SharePoint (file management & collaboration), • Lattice (HRIS), • Microsoft 365 suite (Teams, Outlook, and related tools), • Freshservice (ITSM), • Support the integration and optimisation of tools to ensure smooth operations across departments., • Monitor system performance, identify areas for improvement, and support planned rollouts or upgrades. IT Equipment & Access Management • Manage the IT equipment process for new joiners and leavers, including setup, configuration, and collection., • Maintain accurate records of company hardware, software licences, and user accounts., • Ensure timely access provisioning and deactivation across all systems and devices., • Liaise with suppliers and service providers for equipment procurement, repairs, or replacements. Data, Reporting & Insights • Maintain data accuracy and integrity across all business systems., • Support the creation and automation of reports and dashboards (Power BI, Excel) to provide insights into sales, inventory, and operational performance., • Assist with data extraction, transformation, and maintenance to improve decision-making and process efficiency., • Work on service requests related to data management and reporting as part of ongoing business support. User Support & Training • Serve as the first point of contact for system and IT queries across departments., • Provide user training and guidance on system usage, IT best practices, and new tool rollouts., • Create and maintain user guides, FAQs, and documentation for common issues and processes. System & Process Improvement • Collaborate with the AI, Data & Systems Manager on system rollouts, workflow reviews, and automation projects., • Contribute to improving internal system usability, process efficiency, and data consistency., • Participate in project planning, testing, and implementation phases for new systems and integrations., • Work with external partners and vendors on integrations, troubleshooting, and system upgrades. ABOUT YOU This is a great opportunity if you’re looking to progress your career from day-to-day IT support into project delivery, data reporting, and systems management. ESSENTIALS • 2–4 years’ experience in IT support, systems administration, or technical operations., • Looking to progress your career from day-to-day IT support into project delivery, data reporting, and systems management., • Strong working knowledge of Microsoft 365 (Teams, SharePoint, OneDrive, Outlook, Excel)., • Skilled in troubleshooting technical issues and coordinating with external vendors., • Comfortable handling data and using tools like Excel or Power BI for basic analysis and reporting., • Strong organisational and problem-solving skills with high attention to detail., • Proactive communicator with a collaborative, service-oriented approach. DESIRABLES • ITIL Foundation certification (or working knowledge of ITIL principles)., • Experience with automation, integrations, or process improvement projects., • Exposure to tools such as Power Automate, Power Apps, or SQL. IMPORTANTLY At Reflo, we thrive on collaboration and expect everyone to dive in beyond their core responsibilities! We believe in rolling up our sleeves and working together to achieve our collective goals. • Embrace a proactive, solution-oriented mindset, seeking opportunities to enhance the team's success and support the development of the sustainability mission across all areas of the business., • Contribute feedback on process improvements and workflow optimizations for the company including identifying and integrating AI where possible., • Share knowledge and expertise with colleagues to foster a culture of continuous learning and skill development.

CUSTOMER ONBOARDING SPECIALIST Business Community: Education & Training, supporting the UK, EMEA, and North America Location: UK Remote Reports to: Training Manager This is an exciting opportunity to join and be the first UK based Customer Onboarding Specialist! You’ll bring your passion for providing exceptional customer experiences to our customers, and play a pivotal role in our international expansion. As a pioneer for Customer Onboarding, this is a chance to build something new and make a difference. The Team: The Education and Training team is behind the University and customer training. Using our diverse skill set, we transform complex and technical subject matter into thoughtful and approachable content for customers and the broader quality community. Education provides value through increased adoption of the product suite. Our content promotes knowledge and application of product features, informs our customers about test automation strategy, empowers them to use our products confidently as part of our Synergy customer onboarding methodology, and raises visibility within the Salesforce testing community. The Role: The Customer Onboarding Specialist role will be the centre of enablement and product education in the UK, EMEA, and North America. You’ll guide customers through the configuration and implementation of our products, ensuring they swiftly see real value from them. You’ll use technical expertise, project management and consulting skills to deliver onboarding programs that meet each customer’s requirements. You’ll work across our Sales, Success and Service teams to provide solutions that drive customer adoption. Additionally, you’ll interact with customers in the Community forum by answering questions and sharing content. You’ll be training and certifying new consulting partners and internal hires, and working cross-functionally with other teams to keep content and materials updated. Key Responsibilities and Accountabilities: You’ll be responsible for: • Working with Sales to scope projects pre-contract and set clear onboarding expectations, • Planning and delivering end to end onboarding for new customers, acting as their primary point of contact, • Proactively identifying opportunities for customers to maximise ROI, • Hosting kick-off meetings with key stakeholders to agree project objectives, • Monitoring progress at checkpoints to ensure adoption and troubleshoot issues, • Enabling internal technical team members to provide external training to new and existing customers, • Staying current with updates and share these with customers and the community as appropriate, • Proactively take ownership of training materials and work with cross-functional teams to create training content as needed (i.e., Product and Engineering), • Continued self-growth and learning new topics relevant to customers (i.e., DevOps, integrations, AI, new technologies)., • Contributing largely to knowledge content and customer enablement through Forum engagement Required Capabilities: • Experience of onboarding customers remotely and on-site, • Background in customer-facing roles, and a Customer First approach, • Excellent communication, presentation and training skills, • Strong understanding of Quality Assurance and/or application Testing and its need, • Strong understanding of the Salesforce platform and experience working with it regularly, • Interpersonal and teamwork skills, able to establish strong working relationships with key stakeholders, • Ability to work proactively, • Ability to lead and own a project from start to finish Desired Capabilities: • DevOps knowledge, especially in the Salesforce ecosystem, • Want to make AI a reality for our customers, • Testing and/or QA experience, • product suite experience, • Salesforce experience

Azure DevOps Engineer | Location: Tarporley 2-3 days on-site | Permanent / Full-time | NO VISA NO PSW VISA We’re looking for a Senior DevOps Engineer to design, build, and automate secure, scalable infrastructure and CI/CD pipelines in Azure. You’ll work closely with the DevOps Manager and development teams to streamline deployments, improve delivery speed, and maintain ISO 27001 compliance. Key Responsibilities: • Build and manage infrastructure using Terraform and Azure Pipelines, • Optimize Azure environments for security, performance, and cost, • Maintain CI/CD pipelines, testing frameworks, and configuration management, • Deploy and manage containers using Docker, Kubernetes (AKS), and Helm, • Drive automation and monitoring best practices Requirements: • Proven DevOps experience in Azure environments, • Strong skills in Terraform, Kubernetes, Docker, and Azure DevOps Pipelines, • Proficiency in Git, scripting (Bash, PowerShell, or Python), • Experience with IaC, automation, and cloud security best practices If you’re passionate about automation, cloud-native systems, and improving delivery pipelines, we’d love to hear from you.

SC Cleared Senior Service Manager - CIS Infrastructure as a Service 12 months (Jan - Dec) + extension. NATO Role: 50% home working, 50% Brussels (you choose how this is done) Circa €526 - €546 per day + tax free benefits in kind for working abroad iO Associates is partnered with a well established global IT Consultancy who is a prime supplier on a key NATO framework. They are looking to bring an actively SC Cleared, Senior Service Manager in on an initial 12 month contract which will likely extend for at least 1 further year. Key things to note: • Your UK Ltd company will need to open an EU Bank Account to be paid in Euros., • You will pay taxes as a UK Outside IR35 contractor, • You will need to be in Brussels 50% of the time, how you divide this is completely up to you., • You will need to cover your expenses however you will be eligible for a €241.50 tax free payment for each 24 hours you're working over there., • Managing a CIS Infrastructure as a Service and ensuring system readiness at a level specified in the SLA., • Ensuring the availability and quality of engineering support delivered to the customer through close co-ordination with service lines and the CIS Support and Sustainment Centre (CSSC)., • Managing the DCIS Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for., • Will conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required., • Will manage Change Management plans to overcome problems identified and will also manage the uplift of the configuration baseline to meet evolving operational requirements., • Will support the Principal Service Manager with the development of the annual Operation and Maintenance budget submission., • Will contribute to and support the system documentation for operation, maintenance and training is updated in accordance with system evolution., • Managing contractor support resources and acceptance of services of contractors; Will provide input to the Principal Service Manager for the Quarterly SLA report; Will provide input and recommendations to the SLA Change management process., • Assessment of manpower and O&M budget requirements., • Will provide support to project managers as required through the project development, delivery and transition into service phases., • Deputize for higher grade staff, if required. Required Qualifications: • Service Management: ITIL Foundation and Intermediate, • Certifications in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement etc., • Sound experience in IT services engineering, planning, operations, maintenance and management., • Demonstrable experience as a line manager and provide evidence of having the ability of being a motivator and mentor, • Sound experience on the Configuration Management and Change Management processes and tools., • Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution; implementation of CIS services related to network monitoring and network performance management services Please only apply if you: • Hold active SC Clearance, • Have strong experience working with either NATO or the MOD, • Are prepared to work in Brussels 50% of the time

Senior Azure Platform Engineer Fully Remote £57,500 + 10% on call allowance The Senior Engineer role is a hands-on technical position where you’ll act as a subject matter expert across Azure providing advanced technical support, service improvement, and project delivery. You’ll work closely with the Team Lead, other engineers, and the wider Cloud Services Group to ensure consistent service delivery and technical excellence. You’ll take ownership of complex incidents and requests, drive root cause analysis, and help improve the quality and reliability of managed services. The role supports the Team Lead by taking ownership of escalations, service improvement initiatives, and technical delivery tasks. As a senior member of the team, you’ll be expected to work autonomously, coach and support other engineers, and help shape technical standards within the team. Key Responsibilities • Act as an escalation point for complex technical issues across customer environments., • Take ownership of high-priority incidents and ensure timely resolution through effective coordination and technical troubleshooting., • Deliver and contribute to service improvement initiatives, including automation, monitoring, and performance optimisation., • Work alongside the Team Lead and other senior engineers to support project delivery, service transitions, and escalations., • Coach and support engineers to develop their technical capability and troubleshooting approach., • Participate in the paid on-call rota, providing out-of-hours escalation support., • Maintain and enhance certifications across core Microsoft technologies, staying current with new features and best practices. Core Skills & Experience • Strong hands-on experience supporting Microsoft Azure environments., • Proven ability to work autonomously, taking ownership of technical problems through to resolution., • Excellent troubleshooting and diagnostic skills across cloud environments., • Strong communication and documentation skills, able to articulate technical detail clearly to both technical and non-technical audiences., • Experience coaching peers and contributing to a collaborative, high-performance culture., • Understanding of operational governance, SLAs, and the commercial impact of technical decisions., • Proven track record of delivery service improvement or automation initiatives., • Experience working within formal change and incident management frameworks (e.g., ITIL). Technical Skills • Expert knowledge of Microsoft Azure (IaaS, PaaS, governance, networking, and identity)., • AZ-104 and AZ-305 desirable., • Skilled in scripting and automation (PowerShell required; Bicep/Terraform desirable)., • Experience with Azure monitoring and observability (Azure Monitor, Log Analytics, Datadog)., • Familiar with backup, disaster recovery, and business continuity tooling (Azure Backup, RSV, ASR)., • Strong working knowledge of networking concepts (VNets, VPNs, ExpressRoute, NSGs, Firewalls, WAFs, route tables)., • Experience with Azure networking at scale (VWAN, Private DNS Resolver, Private Link, and network troubleshooting using Network Watcher)., • Experience with Azure RBAC, PIM, and least-privilege access design., • Experience with Azure Storage and File Services, including Azure NetApp Files, snapshots, and backups., • Understanding of Infrastructure as Code principles and deployment automation (ARM, Bicep, Terraform)., • Experience with Azure cost management and governance (budgets, policies, tagging standards)., • Experience with virtualisation platforms such as Hyper-V, VMware, or vCloud. Bonus skills • Experience with Azure API Management, including policy configuration and integration with Front Door and/or Application Gateway., • Experience with Azure Front Door, Application Gateway, and Traffic Manager., • Experience with automation frameworks such as Ansible or DSC., • Experience with Azure DevOps pipelines., • Linux administration., • Supporting bespoke applications and customer-specific services., • Experience with Kubernetes or container-based deployments., • Basic SQL Server or Azure SQL administration. Additional Requirements Successful candidates will be required to undergo NPPV3 and SC background checks as part of the role. These are completed after starting employment. Candidates may be required to support customer change windows or planned maintenance activities outside of core hours.

E-Invoicing Implementation Manager Remote/Hybrid 12 months contract Day rate £438 via Umbrella Company Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition. My client is a global, research-driven company dedicated to improving the health and well-being of people around the world. Their focus is on delivering innovative solutions that address unmet medical needs and make a meaningful difference in patients’ lives. With a strong commitment to science, ethics, and sustainability, they foster a collaborative environment where diverse perspectives drive progress and innovation. They are currently recruiting a E-Invoicing Manager to join their Indirect Tax Team on an 12-month contract. The role is fully remote however you would need to be able to get to the offices in Surrey to collect and drop off kit. If local to the office hybrid working is also an option. Purpose of Job This role is critical to successfully delivering key mandatory digital tax reporting projects across their European entities, specifically focusing on the technical implementation and configuration of E-invoicing and/or Standard Audit File - Tax (SAF-T) solutions on an external service provider's platform, working together with their IT experts and local finance experts, and ensuring all data mapping and transformation meets local regulatory requirements. This is a hands-on implementation role within a cross-functional team and is distinct from routine compliance, filing, or review functions. The successful candidate will bridge the gap between Tax requirements, IT systems, and the chosen vendor solution. Key Deliverables • Project Leadership & Execution: Act as the primary tax project lead with technical experiences on E-invoicing (e.g., Peppol, specific country mandates) and/or SAF-T implementation projects in various jurisdictions mainly in Europe., • Requirements Definition: Translate complex local tax authority mandates and business needs into detailed functional and technical requirements for system configuration and data extraction., • Data Mapping & Configuration:, • Lead the comprehensive mapping of data fields from source ERP systems (e.g., SAP, Oracle, MS Dynamics) to the required E-invoicing or SAF-T schema (XML, specified file formats)., • Configure and test data transformation rules within the chosen tax technology solution or middleware., • System Integration: Work closely with the IT team and external technology vendor to ensure seamless integration between core ERP systems, tax engines, and e-reporting platforms., • Testing & Validation: Develop and execute detailed testing scripts (UAT - User Acceptance Testing) to ensure the generated E-invoices or SAF-T files are accurate, complete, and fully compliant with local regulations., • Documentation: Create and maintain thorough documentation, including data flow diagrams, technical configuration specifications, and process guides., • Stakeholder Management: Collaborate effectively with local finance/tax teams, central IT, external consultants across multiple countries. Knowledge, Skills, Experience & Qualifications • Proven Implementation Track Record (Mandatory): Professional experiences dedicated to hands-on, end-to-end implementation of E-invoicing and/or SAF-T solutions. Experience must go beyond simple review or filing., • Technical Expertise: Deep understanding of the data structure and technical schemas required for modern digital reporting (e.g., XML standards, local SAF-T requirements, Peppol specifications)., • Hands-on experience in data mapping and transformation tools/techniques., • Familiarity with major ERP systems (e.g., SAP or similar large-scale financial systems)., • Tax Knowledge: Solid foundational understanding of VAT principles and the specific requirements driving real-time reporting (DRR)., • Project Management Skills: Ability to manage multiple workstreams, track progress, and deliver results within tight deadlines with strong data analytical mindset and ability to interpret complex data flows and troubleshoot integration or transformation issues, • Experience with E-invoicing mandates such as Italy, Romania, and other countries already in live., • Experience with a specific SAF-T implementation such as Romania, Poland, Denmark and other countries in live., • Experience implementing or integrating with a dedicated Tax Engine (e.g., Vertex, Sovos, Thomson Reuters ONESOURCE). Candidates must show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Lead Drives & Control Systems Engineer Commutable of Liverpool or Birmingham £85,000 - £100,000 Our client are expanding their Engineering team and have an exciting opportunity for an experienced Lead Engineer with a strong background in Drives, Motion Control and Automation Systems to take full ownership of the electrical and control systems delivery on major projects. This is a senior “lead” position where you will combine deep technical expertise (especially in variable speed drives, servo systems and safety-related control systems) with proven project leadership and people-management skills. Previous experience in a Project Engineering or Project Management role within industrial automation is highly advantageous. Key Highlights - Lead Drives & Control Systems Engineer • True leadership role – supervise, mentor and motivate multi-disciplinary engineering teams (internal + external resources), • Full ownership of the Functional Safety lifecycle (FuSa) on safety-critical projects, • Work closely with Project Managers to deliver complex systems on time and on budget, • Opportunity to shape internal standards through the Engineering Management Working Group, • Hands-on design, software delivery, FAT, commissioning and SAT on customer sites Responsibilities - Lead Drives & Control Systems Engineer • Lead the electrical/controls workstream on projects from concept through to site acceptance, • Produce high-quality design deliverables: Functional Design Specifications, Safety Requirements Specifications, drive system architectures, network topology, cause & effect matrices, etc., • Software design and configuration of PLC, HMI, SCADA, Robot, Drives and BMS platforms, • Own the Technical Construction File and ensure compliance with Machinery Directive, IEC 61508/61511, and other relevant standards, • Mentor graduates, apprentices and junior engineers, • Identify technical risks, propose mitigations and drive continuous improvement Qualifications/Experience - Lead Drives & Control Systems Engineer • BEng/BSc or Level 6 Apprenticeship in Electrical/Electronic Engineering, • Minimum 7 years’ experience in industrial control systems with significant expertise in variable speed drives and motion control, • Proven track record of leading engineering teams and delivering full project lifecycles, • Strong Functional Safety experience (SIL/PL rated systems), • Excellent client-facing and communication skills, • Full UK driving licence and willingness to travel to customer sites when required, • Previous role as a Project Engineer or Project Manager in automation, • TUV Functional Safety Engineer certification or equivalent, • Experience with Siemens, Rockwell, Schneider or Beckhoff drive platforms Benefits - Lead Drives & Control Systems Engineer • Holidays 25 days (plus Bank Holidays), • Bonus scheme, • BUPA Medical plan, • Car allowance, • Pension scheme, • Life Insurance, • Employee assistance programme, • Flexible working For more information on this role, please contact Andrew Haddon on 01453 796617 or send a copy of your CV to For details of other opportunities available within your chosen field please visit our website

The Role The Digital Analytics Implementation Consultant will be a hands-on expert responsible for end-to-end technical implementation and optimisation of web and marketing tracking technologies for our clients. This is a highly technical, client-facing role that requires advanced configuration and troubleshooting of JavaScript-based tracking tags, ensuring pixel-perfect data layer integrity and maximum data fidelity to inform marketing strategies. This role involves a combination of technical expertise, problem-solving, and client communication, ensuring the accurate and effective collection of data to inform marketing strategies. The ideal candidate will possess a strong passion for digital analytics, with a particular emphasis on Google Analytics 4 (GA4), Google Tag Manager (GTM), and marketing pixel implementation. Please only apply if you meet the following non-negotiable criteria: • Expert Hands-on Implementation: You must have 2+ years of hands-on experience leading the technical implementation and configuration of Google Analytics 4 (GA4) and Google Tag Manager (GTM) for enterprise-level websites. This is not a reporting-only role., • Front-End Code Proficiency: You must be proficient enough in JavaScript, HTML, and CSS to actively read, debug, and write custom code within GTM for advanced tracking and data layer manipulation., • Marketing Pixel Expertise: You must have a proven ability to implement, troubleshoot, and validate various marketing pixels (e.g., Facebook, LinkedIn, TikTok) directly through a Tag Management System. Responsibilities Analytics Implementation & Execution • Lead the implementation and configuration of Google Analytics 4 (GA4), Google Tag Manager (GTM), and various marketing pixels (Facebook, LinkedIn, etc.), • Ensure data accuracy and reliability through rigorous testing, validation, and quality assurance processes, • Design and implement comprehensive measurement plans to track key performance indicators (KPIs) across all digital marketing channels (SEO, PPC, Social Media, etc.), • Proactively identify and resolve complex tracking issues, providing effective and timely solutions. Data Analysis & Reporting • Extract and analyse data from GA4 and other sources to identify trends and insights related to tracking implementation, data quality, and user behaviour, • Contribute to the development and automation of reports and dashboards using tools such as Looker Studio to monitor client performance and track the effectiveness of tracking configurations, • Provide data-driven recommendations to optimise tracking setups, enhance data collection strategies, and improve the overall quality of analytics insights Client Management • Serve as a primary point of contact for retainer and project Clients regarding their tracking and data-related needs, building and maintaining strong, long-term relationships, • Collaborate with clients to understand their business objectives and translate them into clear, actionable tracking and measurement plans, • Present tracking solutions, findings, and recommendations to clients in a clear and concise manner, ensuring client understanding and confidence, • Manage client expectations, project timelines, and deliverables effectively Strategic Contribution • Contribute to the development of innovative tracking methodologies, tools, and best practices, • Identify opportunities to leverage data and technology to improve the efficiency and effectiveness of the agency's tracking processes, • Maintain a strong understanding of the latest tracking trends, technologies, and best practices, and share knowledge with the team Qualifications Experience: • 2+ years of experience in a digital analytics role, preferably within a marketing agency, • Stronger candidates will have 5+ years of experience in a client-facing digital analytics role, with a proven history of leading data layer, tag management and GA/GTM implementation projects for large-scale websites, preferably in a client-facing agency environment. Technical Skills: • Mandatory: Expert-level mastery of Google Analytics 4 (GA4) and Google Tag Manager (GTM), including advanced configuration and troubleshooting. Ideally knowledge of custom JavaScript tracking, server-side tagging, advanced e-commerce configurations, and custom template development, • Experience with other Tag Management Systems (Tealium, Adobe Launch) is a significant advantage., • Proven ability to implement and troubleshoot various marketing pixels (e.g. Facebook, LinkedIn), • Deep practical expertise in JavaScript, HTML, and other web technologies relevant to tracking implementation (e.g., dataLayer, DOM manipulation), • Familiarity with data manipulation and analysis using spreadsheet software (e.g., Google Sheets, Excel), • SQL skills are required for debugging and data quality validation purposes., • Comprehensive understanding of data privacy regulations (GDPR) and best practices for ethical data collection and usage (e.g. Google Consent Mode) Soft Skills • Strong analytical and problem-solving skills, with a focus on identifying the root cause of technical issues., • Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly and concisely to both technical and non-technical audiences., • Ability to work independently and collaboratively within a team, contributing to a positive and productive work environment., • Exceptional attention to detail and a commitment to ensuring data accuracy and reliability., • Client-focused approach with a dedication to providing high-quality service and building trust., • Ability to manage multiple projects and priorities effectively in a fast-paced environment.

About us Here at SmartImpact, we are a UK Microsoft Gold partner, we have been providing innovative digital solutions to the non-profit sector since 2007. We partner with organisations of all sizes, individual and corporate membership bodies, charities & fundraisers, societies, colleges and regulatory bodies. We're a small business, but a growing business, with a workforce of just shy of 75 people. About the role This is a rapidly growing and in demand area, so you will have plenty of opportunity to add your personality, skill set and professional experience to our projects. Most of your time will be spent either delivering the solution for a key project or involved in a small portfolio of in-flight projects that are at different delivery stages. This could be in discovery (requirements gathering), in ‘build’, providing training or UAT support, or in post go live ‘warranty’ as we transfer over to our internal support team. We are looking for people who can use their consultancy expertise within the context of the ‘Microsoft stack’ (specifically Dynamics CE) and take the lead on projects from a requirement gathering, requirements definition, solution design/architecture and deployment perspective as well as managing commercial and client expectations/constraints in partnership with an assigned project manager. Your responsibilities • Design and develop appropriate, secure and scalable solutions based on Microsoft and smartimpact defined best practices., • Create, manage and own the product backlog (requirements) via Azure Dev Ops (ADO) from smartimpact perspective., • Create high quality solution design documentation (high level design documents and or functional specifications)., • Lead workshops / playback meetings to clearly explain our recommended technical solution to clients., • Complete customisation / development of product solutions; utilising a low code/no code approach where appropriate., • Take the lead and at times ‘sole role’ for customisation/configuration., • Work with Developer resource and take a hybrid approach, if possible, for any custom development involving plugin / third party products., • Provide a level of Quality Assurance on every assigned project, including system / unit testing., • Contribute to project risk/issue mitigation with the project team., • Support clients through deployment to go live, and complete handover documents as required. Requirements • Experience configuring Microsoft Dynamics CE and have exposure to previous versions / upgrades process., • Exposure to PowerApps, Flows, Canvas Apps, Power BI and Azure., • Knowledge of Microsoft Azure / Dev Ops in the context of project delivery., • The ability to communicate with, influence and manage client expectations., • Experience of requirements gathering and business process mapping., • An ability to create and maintain high quality functional specification documents., • Have a proven track record of successful implementation of technological solutions. What we offer • Continuous learning: You will develop the mindset and skills to navigate whatever comes next., • Support and leadership via our SMT team., • Exposure to great clients, bespoke products and latest technology., • An open and collaborative friendly working environment with knowledge sharing aa the centre., • Remote working with ad hoc office visits for team meetings and socials., • Diverse and inclusive culture: You will be respected for who you are and empowered to use your voice to help others and our clients.

SuccessFactors Project Manager Location: UK (100%Remote with occasional business travel) Employment Type: Permanent Experience Level: Mid-Level Project Manager (3–5 years) Start Date: ASAP About the Role We’re looking for a SuccessFactors Project Manager to lead HR and IT transformation projects within a fast-growing HR Technology consultancy. You’ll take full ownership of project planning, execution, governance, and delivery across multiple initiatives. This role is ideal for someone ready to move beyond coordination into structured, end-to-end project management. You’ll collaborate closely with consultants, technical teams, and stakeholders while helping shape a modern PMO framework and refining delivery best practices. Key Responsibilities • Manage the end-to-end delivery of SuccessFactors and HR technology projects, • Define delivery plans, schedules, and dependencies across multiple modules or workstreams, • Oversee project governance including progress reporting, RAID management, change tracking, and stakeholder updates, • Work closely with SuccessFactors consultants to align design, configuration, testing, and deployment activities, • Coordinate workshops and customer touchpoints, • Track project metrics, budgets, and timelines to ensure accountable delivery, • Support resource planning and internal coordination across multidisciplinary teams, • Drive continuous improvement in delivery processes, templates, and PMO practices, • Contribute to estimates, scoping, and pre-sales discussions when required Requirements • 3–5+ years’ experience managing SuccessFactors or HRIS projects, • Strong understanding of SuccessFactors modules (e.g. EC, Learning, Performance, Onboarding, or Compensation), • Experience in a consulting or HR technology delivery environment, • Solid grasp of HR processes and configuration lifecycles within cloud HR systems, • Strong organisational, communication, and stakeholder engagement skills, • Confidence managing risks, issues, and project documentation, • Ability to work across multiple parallel workstreams and manage expectations effectively, • Experience with PM tools such as Jira, or MS Project Please note: Applicants must already have full, unrestricted right to work in the UK. Unfortunately, visa sponsorship is not available for this role.

Are you an SAP expert who is passionate about delivering seamless system support? Come and join our team and make a tangible impact on mission-critical business processes. About the role: We’re seeking a passionate and skilled Primary Support Engineer to join our SAP practice. In this exciting role, you will be pivotal in maintaining the integrity and reliability of our clients’ SAP applications, ensuring timely and effective solutions to technical challenges. You will leverage your expertise to analyse issues, recommend improvements, and execute maintenance necessary to enhance system functionality and the overall user experience. If you’re ready to apply your SAP expertise to keep mission-critical systems running at their best, we want to hear from you. What you’ll be doing: As the SAP Primary Support Engineer, you will: • Provide expert SAP UK Payroll support across multiple releases and industries, • Configure, troubleshoot, and optimise SAP modules, ensuring smooth operations for clients, • Perform root-cause analysis of complex issues, identifying practical solutions and preventative measures, • Collaborate with cross-functional teams, acting as a bridge between technical and business stakeholders, • Take ownership of client cases, ensuring SLAs are met without compromising quality, • Suggest and implement process improvements to enhance system functionality and user experience, • Stay updated on SAP releases, best practices, and industry trends, applying this knowledge to client solutions. What we’re looking for: To be successful in this role, you should have: • 7+ years’ experience in SAP UK Payroll, with hands-on exposure to multiple releases, • Extensive technical and/or functional SAP expertise, including configuration and troubleshooting, • Knowledge of SAP architecture, implementation practices, and key functionality, • Strong analytical, problem-solving, and critical thinking skills, capable of tackling complex challenges, • Excellent written and verbal communication skills to collaborate effectively with clients and teams, • Proven team player who contributes to cross-functional collaboration and knowledge sharing. Interview process: Our hiring process is designed to be efficient and transparent. Here’s what to expect: • Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role, • Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team, • Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!, • Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps. Benefits and perks: We offer a competitive salary and a comprehensive benefits package, including • Competitive Salary: We value your hard work with a salary of up to £75,000 per annum, • Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us, • Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum, • Birthday Leave: Celebrate YOU by taking your birthday off, • Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication, • Company Pension Scheme: Secure your future with our Company pension scheme, • Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits, • Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!, • Employee Well-being: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell, • Personal Development: We invest in you with tailored training and career growth, • Employee Referral Scheme: Get rewarded for bringing great talent to our team. About Support Revolution: At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth. If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution! For more details, ___. (Note: Support Revolution does not accept unsolicited CVs from agencies.) By submitting your application, you consent to Support Revolution processing your personal data in accordance with our ___, and for the purpose of recruitment for current and future roles. You can withdraw consent at any time.

Telecommunications Field Engineer Reports to: Project Manager (PM), Assistant Project Manager (APM), Senior Delivery Manager (SDM) Location: UK-wide (travel required) Type: Contract Key Objectives / Deliverables The successful candidate will be technically proficient in all aspects of telecom installation, configuration, integration, call testing, troubleshooting, and maintenance across operator networks in the UK. You will work on multi-technology, multi-vendor systems, ensuring professional delivery and flexibility when engaging with both internal teams and external stakeholders. Operational Experience Essential: · Proven experience working within a UK Mobile Network Operator environment. · Highly experienced in proactive maintenance on multi-customer, multi-technology networks (e.g., Ericsson, VMO2, EE, Vodafone). · 2+ years of commissioning and integration experience (within the last 5 years) on Ericsson and/or Nokia systems. · 6+ months of troubleshooting or technical investigation experience (within the last 2 years) on Ericsson and/or Nokia. · Skilled across 2G, 3G, 4G, and 5G radio technologies, including transmission networks. · Strong collaboration with 3rd parties, customers, and site providers to ensure successful task completion. · Accurate completion of all Hand Over Packs (HOPs) and site completion documentation within agreed SLAs. Responsibilities: · Attend sites as scheduled, fully prepared with correct equipment and materials. · Work independently or as part of a small team. · Starlink installation, decommissioning, and maintenance · Transmission migration activities · CSG/Router installation · Fibre installation and routing · Rack installation and deployment · Installation, commissioning, and integration of transmission equipment · Router and pre-aggregates installation · Patching and labelling · Joint site visits and fault finding · Site surveys and migrations · AC/DC electrical installation · BTS, BSC, and Core installation and optimisation · Rigging, router switch installation/swapping · Ericsson installations · VMO2 transmission enablement, DC and space enablement · Complete all required documentation, including HOPs, Completion Certificates, Surveys, Health & Safety (H&S), and CDM records. · Adhere to all operational and safety procedures at all times. · Collect and manage required data and tools for task completion. · Perform installation, commissioning, configuration, integration, call testing, troubleshooting, and resolution activities. · Ensure all assigned PPE, test equipment, and tools are maintained, functional, and calibrated. Person Specification Essential: · Must have UK work experience. · Full UK driving licence. · Own car/van, laptop, test phone, and tools. · Strong team player, capable of working independently. · Excellent attention to detail and problem-solving ability. · Positive, can-do attitude with flexibility to work nationwide. · Willingness to work outside normal hours when required. Academic & Technical Background Essential: · Background in Telecommunications or a closely related field. · Valid Health & Safety certifications for street works and rooftop access, including: · TEL003 Certification (or willingness to obtain within 2 weeks of joining) · Emergency First Aid · RF Awareness · Manual Handling · Asbestos Awareness · Rooftop Access (Fixed Ladder) · NRSWA Streetworks Certification Desirable: · BTEC ONC/OND (or equivalent) in a relevant technical subject. · DC and Electrical Awareness certification. 📧 How to Apply: To learn more or apply, please send your CV to:

Systems Engineer – BESS Modelling Ready to Make a Real Impact? Join e-STORAGE! Who We Are Welcome to e-STORAGE, a proud member of the Canadian Solar Inc. (NASDAQ: CSIQ) family! We’re leading the way in designing, building, and integrating advanced battery energy storage systems for utility-scale projects. Our mission? To accelerate the world’s renewable energy transition and create a more sustainable, resilient energy future for everyone. With our innovative SolBank lithium-iron phosphate battery technology and comprehensive project services, we’re not just building products we’re powering communities and making a difference worldwide. Role Overview for Systems Engineer – BESS Modelling The BESS Modelling department is responsible for developing and deploying advanced behavioural and control models to optimise the operation of Battery Energy Storage System (BESS) operations. As a Systems Engineer in the BESS Modelling Department, you will help with design and deployment of on-site compute and data infrastructure that enables these models to run on live BESS plants. You will bridge the gap between industrial control systems and modern data infrastructure, ensuring reliable, secure, and scalable data collection and orchestration between distributed edge servers and a central analytics environment as well as interfacing with cloud infrastructure such as AWS. Key Responsibilities Infrastructure Setup & Deployment • Design, configure, and maintain on-site compute infrastructure (edge servers, gateways, networking)., • Deploy containerized environments (e.g. Docker/Kubernetes) to host modelling and data processing workloads., • Implement robust and efficient communication and data synchronization between distributed edge nodes and a central cloud or on-premise server. Data Collection & Industrial Connectivity • Develop and manage data acquisition systems interfacing with plant control systems., • Integrate industrial protocols such as Modbus, OPC UA, MQTT, or equivalent. Ensure data integrity, timestamp accuracy, and consistent data flow from field devices to databases. System Orchestration & Monitoring • Build frameworks for managing and scheduling model execution (e.g. simulation, forecasting, diagnostics). Implement monitoring, logging, and alerting for edge compute environments., • Support the deployment and updates of new modelling scripts or container images on site. Collaboration & Support • Work closely with data scientists and modelling engineers to understand compute and data requirements., • Collaborate with site commissioning teams and control engineers to ensure safe integration into existing plant systems., • Provide documentation, training, and troubleshooting support for deployed systems. Required Skills and Experience Technical • Strong understanding of industrial data acquisition and control systems (PLC/SCADA interfaces, Modbus TCP/RTU, OPC UA, etc.)., • Experience with edge computing or distributed system design., • Proficiency in Linux administration, Docker, and network configuration., • Familiarity with Python or scripting languages for automation and data handling., • Experience with databases (e.g. TimescaleDB, InfluxDB, or PostgreSQL) and data orchestration tools., • Understanding of industrial cybersecurity principles and safe plant integration. Desirable • Exposure to AWS / Azure IoT / Greengrass / Kubernetes or other relevant orchestration frameworks. Experience working with time series data pipelines. Knowledge of BESS operations, power systems, or renewable energy controls., • Previous experience with edge-to-cloud data architectures. Soft Skills • Strong problem-solving and hands-on approach to technical challenges., • Comfortable working in operational environments (industrial or energy)., • Collaborative mindset and ability to translate between modelling, DevOps and controls engineering teams., • Ability to present and communicate complex topics with broader audiences and multi disciplinary teams., • Strong ability to document to a high quality level to enable effective knowledge capture and transfer. Qualifications • Bachelors degree (or higher) in Electrical Engineering, Computer Engineering, Mechatronics, or related discipline., • 3+ years experience in industrial automation, OT/IT integration, or distributed systems engineering What It’s Like to Work Here At e-STORAGE, you’re more than just an employee—you’re part of a team that values your ideas, your background, and your unique perspective. We believe that a culture of equity, diversity, and inclusion isn’t just the right thing to do—it’s the secret to our success. Here, you’ll find: • Integrity: We do what’s right, always., • Innovation: We encourage fresh thinking and bold ideas., • Quality: We take pride in delivering excellence, every time., • Customer Focus: We listen, we care, and we deliver., • Sustainability: We’re passionate about protecting our planet for future generations. Why You’ll Love Working With Us • Join a global leader in renewable energy, backed by over 23 years of Canadian Solar experience., • Work on projects that matter—helping to build a cleaner, greener world., • Thrive in a supportive, collaborative environment where your growth is our priority., • Enjoy a competitive salary and a generous benefits package. Want to join ? Here is what we are looking for • The right mix of education, experience, and skills for the role., • Great communication, teamwork, and problem-solving abilities., • A true commitment to safety, ethics, and sustainability. Your Rewards We offer a competitive salary, performance bonuses, and a comprehensive benefits package—including health coverage, retirement plans, paid time off, and more. Our Commitment to Equality & Diversity “At e-STORAGE, we know that diverse teams drive innovation and better results. We’re committed to creating a workplace where everyone feels respected, valued, and empowered—regardless of age, race, gender, ability, or background. When you join us, you’re joining a community that celebrates your uniqueness and supports your success.” — Libby, Sr. Global HR Manager

SITS Developer | FTC for 12 months | £49K – £60K | Remote We are thrilled to be partnering with a Higher Education institute who are in the market for a SITS Developers to provide support and develop SITS:Vision to deliver new business transformation projects in accordance with the universities objectives. Please see a summary of the requirement below: Role: SITS Developer Employment Type: FTC for 12 months initially Location: Remote with onsite presence every 6 weeks Salary: £49,255 - £59,881 (inclusive of £4,500 LWA) Benefits: 30 days Annual leave allowance (+bank holidays and university closures) + matched Pension scheme Essential skills: • Experience with developing Student Record Systems (SITS:Vision), • Strong database understanding SQL or Oracle, • Exposure to HTML, CSS, Java, Javascript, • Strong communication skills, • Excellent stakeholder management The Role The post holder will be involved in the delivery of SITS implementation (release2 & 3) integration with finance processes using StuTalk to drive the utilisation. You are not expected to have integration experience, they've got people that can do integration work. You will be responsible for writing functional specifications and gathering requirements and bridging the communication gap with relevant stakeholders; ensuring the solution developed aligns with business needs. You will play a key role in a major student journey transformation programme. Here, you will sit within the Implementation team reporting to the Programme Manager and will have the opportunity to change future ways of working, leaving your mark. This is a great opportunity for you to expand your skillsets from SITS in the longer term as the Finance integration project work is marketable both in and out of the Higher Education sector. Desirable Skills: • Experience with the configuration of the Stutalk interface, • Demonstrable experience with Finance & SITS Integration, • Exposure to Microsoft low-coding and PowerApps, • Business analysis skill sets in gathering requirements and developing solutions, • Experience specifically with SAM Module in SITS Target Start Date: Can wait up to 3 months notice for the right candidates. Interviews will be taking place w/c 1st of December. If you are interested apply today or get in touch with Yaf Okubet on for an informal chat.

Job Title: Integration Solutions Manager / Technical Account Manager Salary: £80-100k Location: UK - remote (must be based in the UK) Tech: APIs, Webhooks, JSON/XML/CSV, SQL, Low-code/No-code Integration Platforms One of the most forward-thinking product teams I’ve partnered with is looking to bring in an Integration Solutions Consultant / Technical Account Manager to deliver complex integrations while acting as a trusted partner to enterprise clients. Their mission is to streamline business-critical workflows across HR ecosystems, enabling organisations to connect complex systems with ease. They’re profitable, people-focused, and engineering-led — and this role offers the chance to blend technical expertise with client engagement, ensuring integrations not only work but truly add value. The Role: This is a dual role where you’ll be hands-on with integration design and configuration, while also building close relationships with customers to guide them through technical challenges. You’ll gather business requirements, translate them into integration specs, and oversee delivery — all while acting as the bridge between clients, internal teams, and the product itself. You’ll be expected to balance deep technical work (API connections, data mapping, integration monitoring) with consultancy skills (stakeholder management, presenting solutions, shaping best practices). Tech & Skills You'll Be Using: • APIs, webhooks, and data integration concepts, • Django templates / PHP, • Low-code / no-code integration tools for configuring connections, • Common data formats (JSON, XML, CSV), • Database query tools and SQL basics, • SSO configuration & security settings, • Documentation of data flows, integration architectures, and process maps, • HR enterprise ecosystems (Workday, SuccessFactors, etc.) The Ideal Person You’ll thrive in a role where you split your time between technical delivery and client-facing consultancy. You’re just as comfortable configuring integrations and writing specifications as you are leading workshops, managing client expectations, and providing solutions-focused advice. If you’re motivated by solving complex problems, enjoy working across technical and business domains, and want to be part of a collaborative, people-first product team, this could be a brilliant move. If this sounds like you (or someone in your network), drop me a message and apply directly.